28
NPS
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Helpshift
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About Helpshift's Brand
Helpshift is a mobile customer support platform for businesses to integrate mobile applications and communicate with customers. Among its major competitors, Helpshift is ranked in 6th place for NPS while Freshdesk is 1st, and HelpCrunch is 2nd.Their current valuation is $115.00M
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Helpshift Ranking
- #3 / 4 of its competitors
Helpshift NPS
Helpshift's Net Promoter Score (NPS) is a 28 with 52% Promoters, 24% Passives, and 24% Detractors. Net Promoter Score tracks whether Helpshift's customers would recommend using the product based on a scale of -100 to 100.
Helpshift Overall NPS
| 52% | Promoters |
|---|---|
| 24% | Passives |
| 24% | Detractors |
Helpshift NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 29 | Aug 2020 | 29 |
Feb 2021 28 | Feb 2021 | 28 |
How Other Brands Compare
Helpshift is ranked third for NPS among its competitors. Zendesk and Salesforce come in first and second, with Hustle, Inc coming in at #4. Among those competitors, it is the third most valued company behind Salesforce.
Helpshift |  Zendesk |  Salesforce |  Hustle, Inc | |
| Global Ranking | #- | #509 | #- | #- |
| NPS | 28 | 41 | 36 | 11 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $115.00M | $9.63B | $201.44B | $100.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Helpshift NPS by Usage
Helpshift's NPS was rated the highest by customers who have used Helpshift's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 21 | Less than 1 Year | 21 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Helpshift NPS vs. Competitors
Compared to its competitors, Helpshift's NPS is rated right above Hustle, Inc, and is preceded by Salesforce.
| COMPANY | NPS Score | |
|---|---|---|
 | Freshdesk | 100 |
 | HelpCrunch | 72 |
| Zendesk | 41 |
 | Zoho | 41 |
| Salesforce | 36 |
| Helpshift | 28 |
| Hustle, Inc | 11 |
 | Parature | -33 |
Helpshift Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Helpshift users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Helpshift Customer Loyalty vs. Competitors
Compared to its competitors, Helpshift's Customer Loyalty score is rated right above Zendesk.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Helpshift | 100% |
| Zendesk | 81% |
| Zoho | 80% |
| Hustle, Inc | 76% |
| Salesforce | 75% |
| Freshdesk | N/A |
| HelpCrunch | N/A |
| Parature | N/A |
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Helpshift Product Quality
3.7/5
Helpshift has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Helpshift Product Information
Helpshift serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Helpshift supports Web devices and offers products for small, medium, and large sized businesses.
Helpshift’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Sports & Entertainment industry rated Helpshift's product the highest. Reviewers from the Tech industry rated Helpshift the lowest at 3.4.
- Website
- http://www.helpshift.com/
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
Languages Supported
English
Arabic
Chinese (Traditional)
Dutch
French
German
Indonesian
Portuguese
Spanish
Thai
Chinese (Simplified)
Japanese
Turkish
Italian
Korean
Russian
Hebrew
Ukrainian
Czech
Swedish
Polish
Danish
Finnish
Hungarian
Irish
Norwegian
Taiwanese
Product Type
Mobile Software
Call Center Software
Contact Center Software
Help Desk & Ticketing Software
Customer Service Software
Customer Support Software
Instant Messaging & Chat Software
Live Chat Software
Remote Support Software
Quick Insights into Helpshift Product Quality
Helpshift's Product Quality score was rated highest by customers from the Sports & Entertainment industry, and rated lowest by customers who have used Helpshift's products/services for 2 to 5 Years.
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Ranked Helpshift Product Quality the Highest
Ranked Helpshift Product Quality the Lowest
Helpshift Product Quality Score by Usage
Helpshift's Product Quality score was rated the highest by customers who have used Helpshift's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Helpshift Product Quality Score by Industry
Helpshift's Product Quality score was rated the highest by Sports & Entertainment industry customers, and the lowest by Tech industry customers.
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Helpshift Product Quality vs. Competitors
Compared to its competitors, Helpshift's Product Quality score is rated right above Parature, and is preceded by Salesforce.
| COMPANY | Product Quality Score | |
|---|---|---|
| HelpCrunch | 4.6/5 |
| Zoho | 4.2/5 |
| Zendesk | 4.2/5 |
| Freshdesk | 4/5 |
| Salesforce | 4/5 |
| Helpshift | 3.7/5 |
| Parature | 3.5/5 |
| Hustle, Inc | 3.4/5 |
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Helpshift Pricing
Helpshift ROI & Value For Money
3.7/5
Helpshift has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Helpshift Pricing Plans
Helpshift has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Sports & Entertainment industry.
Who Uses Helpshift?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Helpshift ROI
Helpshift's ROI score was rated highest by customers from the Sports & Entertainment industry.
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Ranked Helpshift ROI the Highest
Helpshift ROI Score by Industry
Helpshift's ROI score was rated 4.6 stars by Sports & Entertainment industry customers.
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Helpshift Pricing vs. Competitors
Compared to its competitors, Helpshift's ROI score is rated right above Hustle, Inc, and is preceded by Parature.
| COMPANY | Pricing Score | |
|---|---|---|
| HelpCrunch | 4.6/5 |
| Zoho | 4.3/5 |
| Zendesk | 4/5 |
| Salesforce | 4/5 |
| Parature | 3.8/5 |
| Helpshift | 3.7/5 |
| Hustle, Inc | 3.5/5 |
| Freshdesk | N/A |
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Helpshift Customer Service
3.7/5
Helpshift has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Helpshift's Customer Service
Address
100 Bush St., Suite # 950, San Francisco, CA 94104
Website
http://www.helpshift.com/
Helpshift Customer Service vs. Competitors
Compared to its competitors, Helpshift's Customer Service score is rated right above Hustle, Inc, and is preceded by Parature.
| COMPANY | Customer Service Score | |
|---|---|---|
| HelpCrunch | 5/5 |
| Zoho | 4.1/5 |
| Zendesk | 4/5 |
| Salesforce | 4/5 |
| Parature | 3.7/5 |
| Helpshift | 3.7/5 |
| Hustle, Inc | 3.4/5 |
| Freshdesk | N/A |
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Helpshift as an Employer
4.2/5
Helpshift has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Helpshift scored a 28 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Helpshift would recommend the brand to a friend. ENPS measures how likely Helpshift employees would recommend working at Helpshift to a friend.
Net Promoter Score
28
NPS Score
| 52% | Promoters |
|---|---|
| 24% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
