11
NPS
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Hustle, Inc
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About Hustle, Inc's Brand
Scaling genuine human relationships
Brand at a Glance
76%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
Hustle, Inc NPS
Hustle, Inc's Net Promoter Score (NPS) is a 11 with 44% Promoters, 23% Passives, and 33% Detractors. Net Promoter Score tracks whether Hustle, Inc's customers would recommend using the product based on a scale of -100 to 100.
Hustle, Inc Overall NPS
| 44% | Promoters |
|---|---|
| 23% | Passives |
| 33% | Detractors |
Hustle, Inc NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 0 | Jul 2020 | 0 |
Jun 2022 50 | Jun 2022 | 50 |
Sep 2022 0 | Sep 2022 | 0 |
Oct 2022 25 | Oct 2022 | 25 |
Feb 2023 20 | Feb 2023 | 20 |
Jul 2023 34 | Jul 2023 | 34 |
Sep 2023 13 | Sep 2023 | 13 |
Mar 2024 25 | Mar 2024 | 25 |
Jul 2024 11 | Jul 2024 | 11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hustle, Inc Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Hustle, Inc users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hustle, Inc Product Quality
3.4/5
Hustle, Inc has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Hustle, Inc Product Information
Hustle, Inc’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.hustle.com
- Company Size
- 51-200 Employees
Industry
Tech
AdTech
Mobile App
Small Business Services
Hustle, Inc Pricing
Hustle, Inc ROI & Value For Money
3.5/5
Hustle, Inc has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Hustle, Inc Customer Satisfaction (CSAT)
Hustle, Inc Customer Satisfaction (CSAT) Score
57 / 100
Hustle, Inc has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
57%
Satisfied
0%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hustle, Inc Customer Service
3.4/5
Hustle, Inc has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Hustle, Inc's Customer Service
Address
251 Kearny Street, Suite 200, San Francisco, CA 94018
Website
http://www.hustle.com
Hustle, Inc's Social Links
Hustle, Inc as an Employer
3.3/5
Hustle, Inc has a 3.3/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Hustle, Inc scored a 11 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of Hustle, Inc would recommend the brand to a friend. ENPS measures how likely Hustle, Inc employees would recommend working at Hustle, Inc to a friend.
Net Promoter Score
11
NPS Score
| 44% | Promoters |
|---|---|
| 23% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 50% | Promoters |
|---|---|
| 10% | Passive |
| 40% | Detractors |
