41
NPS
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Zoho
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About Zoho's Brand
Zoho offers a suite of business, collaboration, and productivity applications. Among its major competitors, Zoho is ranked in 4th place for NPS while Quickbase is 1st, and Google is 2nd. Overall, Zoho has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
80%
Customer Loyalty
4.2/5
Product Quality
4.3/5
Pricing
4.1/5
Customer Service
Zoho Ranking
- #2 / 4 of its competitors
Zoho NPS
Zoho's Net Promoter Score (NPS) is a 41 with 65% Promoters, 11% Passives, and 24% Detractors. Net Promoter Score tracks whether Zoho's customers would recommend using the product based on a scale of -100 to 100.
Zoho Overall NPS
| 65% | Promoters |
|---|---|
| 11% | Passives |
| 24% | Detractors |
Zoho NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 44 | Oct 2022 | 44 |
Jan 2023 43 | Jan 2023 | 43 |
Apr 2023 44 | Apr 2023 | 44 |
May 2023 44 | May 2023 | 44 |
Jun 2023 43 | Jun 2023 | 43 |
Jul 2023 41 | Jul 2023 | 41 |
Sep 2023 43 | Sep 2023 | 43 |
Dec 2023 41 | Dec 2023 | 41 |
Feb 2024 41 | Feb 2024 | 41 |
Mar 2024 41 | Mar 2024 | 41 |
May 2024 41 | May 2024 | 41 |
Oct 2025 41 | Oct 2025 | 41 |
How Other Brands Compare
Zoho is ranked second for NPS among its competitors. Google and Workday come in first and third, with Intuit coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Zoho NPS by Gender
Zoho's NPS was rated 49 by Male customers on Comparably.
Male
49
Zoho's NPS was rated 49 by Male customers on Comparably.
62%
Promoters
25%
Passives
13%
Detractors
Female
N/A
Zoho's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Zoho NPS by Ethnicity
Zoho's NPS was rated 67 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other 67 | Other | 67 |
Zoho NPS by Age
Zoho's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Zoho NPS by Usage
Zoho's NPS was rated the highest by customers who have used Zoho's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 71 | Less than 1 Year | 71 |
1 to 2 Years 35 | 1 to 2 Years | 35 |
2 to 5 Years 50 | 2 to 5 Years | 50 |
5 to 10 Years 61 | 5 to 10 Years | 61 |
Zoho NPS vs. Competitors
Compared to its competitors, Zoho's NPS is rated right above Salesforce, and is preceded by Zendesk.
| COMPANY | NPS Score | |
|---|---|---|
 | Quickbase | 89 |
 | 42 | |
 | Zendesk | 41 |
| Zoho | 41 |
 | Salesforce | 36 |
 | Workday | 31 |
 | Intuit | 11 |
 | Insightly, Inc. | 7 |
 | Netsuite | 2 |
Zoho Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Zoho users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Zoho Customer Loyalty Score by Gender
Zoho's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Zoho Customer Loyalty Score by Ethnicity
Zoho's Customer Loyalty score was rated 100% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Zoho.
100
out of 100
Other
Zoho Customer Loyalty Score by Age
Zoho's Customer Loyalty score was rated 100% by customers ages 18-25 and customers ages 26-30 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 100% | 26-30 | 100% |
Zoho Customer Loyalty Score by Usage
Zoho's Customer Loyalty score was rated 100% by customers who have used Zoho's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Zoho Customer Loyalty Score by Industry
Zoho's Customer Loyalty score was rated 100% by Tech industry customers.
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Zoho Customer Loyalty vs. Competitors
Compared to its competitors, Zoho's Customer Loyalty score is rated right above Workday, and is preceded by Zendesk.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Quickbase | 100% |
| 87% | |
| Intuit | 84% |
| Zendesk | 81% |
| Zoho | 80% |
| Workday | 80% |
| Salesforce | 75% |
| Netsuite | 74% |
| Insightly, Inc. | 73% |
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Zoho Product Quality
4.2/5
Zoho has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Zoho Product Information
Zoho serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Zoho supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
Zoho’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Zoho's product the highest. Reviewers from the Consulting industry rated Zoho the lowest at 4.3.
- Website
- https://www.zoho.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Enterprise
Healthcare
Productivity
SaaS
Languages Supported
English
Arabic
Chinese (Traditional)
Dutch
French
German
Indonesian
Portuguese
Spanish
Thai
Chinese (Simplified)
Japanese
Turkish
Italian
Korean
Russian
Hebrew
Ukrainian
Czech
Swedish
Polish
Danish
Finnish
Hungarian
Irish
Norwegian
Quick Insights into Zoho Product Quality
Zoho's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers from the Marketing, Advertising and Research industry.
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Ranked Zoho Product Quality the Highest
Ranked Zoho Product Quality the Lowest
Zoho Product Quality Score by Gender
Zoho's Product Quality score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
Zoho Product Quality Score by Ethnicity
Zoho's Product Quality score was rated 5 stars by Other customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 5 | Other | 5 |
Zoho Product Quality Score by Age
Zoho's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
26-30 4.6 | 26-30 | 4.6 |
Zoho Product Quality Score by Usage
Zoho's Product Quality score was rated 5 stars by customers who have used Zoho's products/services for Less than 1 Year.
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Zoho Product Quality Score by Industry
Zoho's Product Quality score was rated the highest by Tech industry customers, and the lowest by Marketing, Advertising and Research industry customers.
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Zoho Product Quality vs. Competitors
Compared to its competitors, Zoho's Product Quality score is rated right above Zendesk, and is preceded by Quickbase.
| COMPANY | Product Quality Score | |
|---|---|---|
| Quickbase | 4.4/5 |
| Zoho | 4.2/5 |
| Zendesk | 4.2/5 |
| 4.1/5 | |
| Salesforce | 4/5 |
| Workday | 3.9/5 |
| Insightly, Inc. | 3.5/5 |
| Netsuite | 3.4/5 |
| Intuit | 3.3/5 |
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Zoho Pricing
Zoho ROI & Value For Money
4.3/5
Zoho has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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Zoho Pricing Plans
Zoho has a pricing structure that accommodates small and medium businesses. Starting from $50/month, Zoho uses a subscription model.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Staffing and Recruiting industry. The users from the Education industry think that they had the lowest ROI from Zoho.
Who Uses Zoho?
Small Businesses
Medium Businesses
Quick Insights into Zoho ROI
Zoho's ROI score was rated highest by customers ages 26-30, and rated lowest by customers from the Education industry.
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Ranked Zoho ROI the Highest
Ranked Zoho ROI the Lowest
Zoho ROI Score by Gender
Zoho's ROI score was rated 4.4 by Male customers on Comparably.
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Male
4.4/5
Female
N/A
Zoho ROI Score by Ethnicity
Zoho's ROI score was rated 4.6 stars by Other customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4.6 | Other | 4.6 |
Zoho ROI Score by Age
Zoho's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Zoho.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.7 | 18-25 | 4.7 |
26-30 5 | 26-30 | 5 |
Zoho ROI Score by Usage
Zoho's ROI score was rated 4.8 stars by customers who have used Zoho's products/services for Less than 1 Year.
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Zoho ROI Score by Industry
Zoho's ROI score was rated the highest by Staffing and Recruiting industry customers, and the lowest by Education industry customers.
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Zoho Pricing vs. Competitors
Compared to its competitors, Zoho's ROI score is rated right above Google, and is preceded by Quickbase.
| COMPANY | Pricing Score | |
|---|---|---|
| Quickbase | 4.7/5 |
| Zoho | 4.3/5 |
| 4/5 | |
| Zendesk | 4/5 |
| Salesforce | 4/5 |
| Workday | 3.8/5 |
| Insightly, Inc. | 3.6/5 |
| Intuit | 3.3/5 |
| Netsuite | 3.2/5 |
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Zoho Customer Satisfaction (CSAT)
Zoho Customer Satisfaction (CSAT) Score
87 / 100
Zoho has an overall Customer Satisfaction score of 87 rated by its users and customers.
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Very Satisfied
55%
Satisfied
32%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Zoho Customer Satisfaction
Zoho's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers ages 26-30.
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Ranked Zoho Customer Satisfaction the Highest
Ranked Zoho Customer Satisfaction the Lowest
Zoho Customer Satisfaction Score by Gender
Zoho's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Zoho.
100 / 100
MaleVery Satisfied | 57% | |
|---|---|---|
Satisfied | 43% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Zoho Customer Satisfaction Score by Ethnicity
CSAT according to Other
Zoho's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
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100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Zoho Customer Satisfaction Score by Age
Zoho's Customer Satisfaction score was rated 100 points by customers ages 18-25 and customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Zoho.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 100% |
Zoho Customer Satisfaction Score by Usage
Zoho's Customer Satisfaction score was rated 100 points by customers who have used Zoho's products/services for Less than 1 Year.
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Zoho Customer Satisfaction Score by Industry
Zoho's Customer Satisfaction score was rated 100 points by Tech industry customers.
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}Zoho Customer Satisfaction vs. Competitors
Compared to its competitors, Zoho's Customer Satisfaction score is rated right above Google, and is preceded by Quickbase.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Quickbase | 100% |
| Zoho | 87% |
| 81% | |
| Zendesk | 81% |
| Salesforce | 79% |
| Workday | 72% |
| Netsuite | 60% |
| Intuit | 59% |
| Insightly, Inc. | 27% |
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Zoho Customer Service
4.1/5
Zoho has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Zoho's Customer Service
Address
4141 Hacienda Drive, Pleasanton, CA
Website
https://www.zoho.com/
Quick Insights into Zoho Customer Service
Zoho's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers ages 18-25.
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Ranked Zoho Customer Service the Highest
Ranked Zoho Customer Service the Lowest
Zoho Customer Service Score by Gender
Zoho's Customer Service score was rated 4.2 by Male customers on Comparably.
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Male
4.2/5
Female
N/A
Zoho Customer Service Score by Ethnicity
Zoho's Customer Service score was rated 4.6 stars by Other customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 4.6 | Other | 4.6 |
Zoho Customer Service Score by Age
Zoho's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.7 | 18-25 | 4.7 |
26-30 4.8 | 26-30 | 4.8 |
Zoho Customer Service Score by Usage
Zoho's Customer Service score was rated 4.8 stars by customers who have used Zoho's products/services for Less than 1 Year.
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Zoho Customer Service Score by Industry
Zoho's Customer Service score was rated 4.4 stars by Tech industry customers.
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Zoho Customer Service vs. Competitors
Compared to its competitors, Zoho's Customer Service score is rated right above Google, and is preceded by Quickbase.
| COMPANY | Customer Service Score | |
|---|---|---|
| Quickbase | 4.9/5 |
| Zoho | 4.1/5 |
| 4/5 | |
| Zendesk | 4/5 |
| Salesforce | 4/5 |
| Workday | 3.9/5 |
| Intuit | 3.2/5 |
| Netsuite | 3/5 |
| Insightly, Inc. | 2.7/5 |
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Zoho as an Employer
4.6/5
Zoho has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Zoho scored a 41 for Net Promoter Score and a 47 for Employee Net Promoter Score. NPS gauges how likely a customer of Zoho would recommend the brand to a friend. ENPS measures how likely Zoho employees would recommend working at Zoho to a friend.
Net Promoter Score
41
NPS Score
| 65% | Promoters |
|---|---|
| 11% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
47
eNPS Score
| 67% | Promoters |
|---|---|
| 13% | Passive |
| 20% | Detractors |
