7
NPS
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Insightly, Inc.
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About Insightly, Inc. Brand
Brand at a Glance
73%
Customer Loyalty
3.5/5
Product Quality
3.6/5
Pricing
2.7/5
Customer Service
Insightly, Inc. NPS
Insightly, Inc. 's Net Promoter Score (NPS) is a 7 with 47% Promoters, 13% Passives, and 40% Detractors. Net Promoter Score tracks whether Insightly, Inc. 's customers would recommend using the product based on a scale of -100 to 100.
Insightly, Inc. Overall NPS
| 47% | Promoters |
|---|---|
| 13% | Passives |
| 40% | Detractors |
Insightly, Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 17 | Sep 2020 | 17 |
Oct 2020 15 | Oct 2020 | 15 |
Dec 2021 16 | Dec 2021 | 16 |
Jan 2022 15 | Jan 2022 | 15 |
Mar 2022 14 | Mar 2022 | 14 |
Jul 2022 11 | Jul 2022 | 11 |
Aug 2022 13 | Aug 2022 | 13 |
Nov 2022 11 | Nov 2022 | 11 |
Dec 2022 10 | Dec 2022 | 10 |
Oct 2023 10 | Oct 2023 | 10 |
Nov 2023 8 | Nov 2023 | 8 |
Aug 2024 8 | Aug 2024 | 8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Insightly, Inc. NPS by Gender
Male customers rated Insightly, Inc. 's NPS 59 points higher than Female customers.
Male
-1
Insightly, Inc. 's NPS was rated -1 by Male customers on Comparably.
16%
Promoters
67%
Passives
17%
Detractors
Female
-60
Insightly, Inc. 's NPS was rated -60 by Female customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
Insightly, Inc. NPS by Ethnicity
Insightly, Inc. 's NPS was rated -29 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -29 | Caucasian | -29 |
Insightly, Inc. NPS by Age
Insightly, Inc. 's NPS was rated -15 points by customers ages 46-50 on Comparably.
Insightly, Inc. NPS by Usage
Insightly, Inc. 's NPS was rated the highest by customers who have used Insightly, Inc. 's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -9 | Less than 1 Year | -9 |
1 to 2 Years 40 | 1 to 2 Years | 40 |
2 to 5 Years -10 | 2 to 5 Years | -10 |
5 to 10 Years 23 | 5 to 10 Years | 23 |
Insightly, Inc. Customer Reviews
Out of the 3 Insightly, Inc. customer reviews 2 were positive and 1 was constructive. Insightly, Inc. customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Insightly, Inc. Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Insightly, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Insightly, Inc. Customer Loyalty Score by Gender
Male customers rated Insightly, Inc. 's Customer Loyalty score 21% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Insightly, Inc. .
Male
85%
Yes
Female
64%
Yes
Insightly, Inc. Customer Loyalty Score by Ethnicity
Insightly, Inc. 's Customer Loyalty score was rated 61% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Insightly, Inc. .
61
out of 100
Caucasian
Insightly, Inc. Customer Loyalty Score by Age
Insightly, Inc. 's Customer Loyalty score was rated 74% by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Insightly, Inc. .
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 74% | 46-50 | 74% |
Insightly, Inc. Customer Loyalty Score by Usage
Insightly, Inc. 's Customer Loyalty score was rated 78% by customers who have used Insightly, Inc. 's products/services for 2 to 5 Years.
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Insightly, Inc. Product Quality
3.5/5
Insightly, Inc. has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Insightly, Inc. Product Information
Insightly, Inc. serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, and Germany. Insightly, Inc. supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Insightly, Inc. ’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Insightly, Inc. 's product the highest.
- Website
- http://insightly.com
- Company Size
- 51-200 Employees
Languages Supported
English
French
Portuguese
Spanish
Product Type
CRM Software
Lead Management Software
Manufacturing & Engineering Software
Advertising Software
Project Management Software
Project Collaboration Software
Task Management Software
Visual Project Management Software
Display Advertising Software
Sales Management Software
Sales Forecasting & Analytics Software
Manufacturing Execution Software
Sales Force Automation Software
Professional Services Software
Contact Management Software
Predictive Lead Scoring Software
Professional Services Automation (PSA) Software
Consulting Software
Project Tracking Software
Online CRM Software
Construction CRM Software
Social CRM Software
Project Planning Software
Real Estate CRM Software
Quick Insights into Insightly, Inc. Product Quality
Insightly, Inc. 's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by Female customers.
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Ranked Insightly, Inc. Product Quality the Highest
Ranked Insightly, Inc. Product Quality the Lowest
Insightly, Inc. Product Quality Score by Gender
Male customers rated Insightly, Inc. 's Product Quality score 0.8 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Insightly, Inc. .
Male
3/5
Female
2.2/5
Insightly, Inc. Product Quality Score by Ethnicity
Insightly, Inc. 's Product Quality score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Insightly, Inc. .
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Insightly, Inc. Product Quality Score by Age
Insightly, Inc. 's Product Quality score was rated 3 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Insightly, Inc. .
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 3 | 46-50 | 3 |
Insightly, Inc. Product Quality Score by Usage
Insightly, Inc. 's Product Quality score was rated the highest by customers who have used Insightly, Inc. 's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Insightly, Inc. Product Quality Score by Industry
Insightly, Inc. 's Product Quality score was rated 3.1 stars by Tech industry customers.
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Insightly, Inc. Pricing
Insightly, Inc. ROI & Value For Money
3.6/5
Insightly, Inc. has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Insightly, Inc. Pricing Plans
Insightly, Inc. has a pricing structure that accommodates small, medium, and large businesses. Starting from $29/month, Insightly, Inc. uses a subscription model and offers the following: $0 (Free for up to 2 users), Plus, and $29/user/month (billed annually).
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Insightly, Inc. ?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Insightly, Inc. ROI
Insightly, Inc. 's ROI score was rated highest by customers from the Tech industry, and rated lowest by Female customers.
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Ranked Insightly, Inc. ROI the Highest
Ranked Insightly, Inc. ROI the Lowest
Insightly, Inc. ROI Score by Gender
Male customers rated Insightly, Inc. 's ROI score 1.4 stars higher than Female customers.
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Male
3.3/5
Female
1.9/5
Insightly, Inc. ROI Score by Ethnicity
Insightly, Inc. 's ROI score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Insightly, Inc. .
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Insightly, Inc. ROI Score by Age
Insightly, Inc. 's ROI score was rated 3.3 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Insightly, Inc. .
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 3.3 | 46-50 | 3.3 |
Insightly, Inc. ROI Score by Usage
Insightly, Inc. 's ROI score was rated 3 stars by customers who have used Insightly, Inc. 's products/services for 2 to 5 Years.
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Insightly, Inc. ROI Score by Industry
Insightly, Inc. 's ROI score was rated 3.4 stars by Tech industry customers.
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Insightly, Inc. Customer Satisfaction (CSAT)
Insightly, Inc. Customer Satisfaction (CSAT) Score
28 / 100
Insightly, Inc. has an overall Customer Satisfaction score of 28 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
9%
Satisfied
19%
Neither Satisfied nor Dissatisfied
45%
Dissatisfied
27%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Insightly, Inc. Customer Satisfaction
Insightly, Inc. 's Customer Satisfaction score was rated highest by customers who have used Insightly, Inc. 's products/services for 2 to 5 Years, and rated lowest by Female customers.
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Ranked Insightly, Inc. Customer Satisfaction the Highest
Ranked Insightly, Inc. Customer Satisfaction the Lowest
Insightly, Inc. Customer Satisfaction Score by Gender
Male customers rated Insightly, Inc. 's Customer Satisfaction score 20 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Insightly, Inc. .
40 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 60% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
20 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 60% | |
Very Dissatisfied | 0% |
Insightly, Inc. Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Insightly, Inc. Customer Satisfaction (CSAT) score was rated 14% according to Caucasian users and customers.
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14 / 100
Very Satisfied
0%
Satisfied
14%
Neither Satisfied nor Dissatisfied
43%
Dissatisfied
43%
Very Dissatisfied
0%
Insightly, Inc. Customer Satisfaction Score by Age
Insightly, Inc. 's Customer Satisfaction score was rated 33 points by customers ages 46-50 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 33% |
Insightly, Inc. Customer Satisfaction Score by Usage
Insightly, Inc. 's Customer Satisfaction score was rated 40 points by customers who have used Insightly, Inc. 's products/services for 2 to 5 Years.
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Insightly, Inc. Customer Service
2.7/5
Insightly, Inc. has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Insightly, Inc. 's Customer Service
Website
http://insightly.com
Quick Insights into Insightly, Inc. Customer Service
Insightly, Inc. 's Customer Service score was rated highest by customers who have used Insightly, Inc. 's products/services for 2 to 5 Years, and rated lowest by Female customers.
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Ranked Insightly, Inc. Customer Service the Highest
Ranked Insightly, Inc. Customer Service the Lowest
Insightly, Inc. Customer Service Score by Gender
Male customers rated Insightly, Inc. 's Customer Service score 0.3 stars higher than Female customers.
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Male
2.5/5
Female
2.2/5
Insightly, Inc. Customer Service Score by Ethnicity
Insightly, Inc. 's Customer Service score was rated 2.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Insightly, Inc. .
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Insightly, Inc. Customer Service Score by Age
Insightly, Inc. 's Customer Service score was rated 2.5 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Insightly, Inc. .
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 2.5 | 46-50 | 2.5 |
Insightly, Inc. Customer Service Score by Usage
Insightly, Inc. 's Customer Service score was rated 2.6 stars by customers who have used Insightly, Inc. 's products/services for 2 to 5 Years.
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Insightly, Inc. as an Employer
4.1/5
Insightly, Inc. has a 4.1/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Insightly, Inc. scored a 7 for Net Promoter Score and a 42 for Employee Net Promoter Score. NPS gauges how likely a customer of Insightly, Inc. would recommend the brand to a friend. ENPS measures how likely Insightly, Inc. employees would recommend working at Insightly, Inc. to a friend.
Net Promoter Score
7
NPS Score
| 47% | Promoters |
|---|---|
| 13% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
42
eNPS Score
| 71% | Promoters |
|---|---|
| 0% | Passive |
| 29% | Detractors |
