89
NPS
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Quickbase
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About Quickbase's Brand
Quickbase frees enterprises to flex and evolve by safely connecting people, information and ideas everywhere. Our goal is to help companies achieve operational agility—to be more responsive to customers, more engaging to employees and as adaptable as possible to what’s next.?? Among its major competitors, Quickbase is ranked in 1st place for NPS while AppSheet is 2nd, and Airtable is 3rd. Overall, Quickbase has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
100%
Customer Loyalty
4.4/5
Product Quality
4.7/5
Pricing
4.9/5
Customer Service
Quickbase Ranking
- #1 / 4 of its competitors
Quickbase NPS
Quickbase's Net Promoter Score (NPS) is a 89 with 89% Promoters, 11% Passives, and 0% Detractors. Net Promoter Score tracks whether Quickbase's customers would recommend using the product based on a scale of -100 to 100.
Quickbase Overall NPS
| 89% | Promoters |
|---|---|
| 11% | Passives |
| 0% | Detractors |
Quickbase NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 50 | Jun 2020 | 50 |
Aug 2020 66 | Aug 2020 | 66 |
Oct 2020 75 | Oct 2020 | 75 |
Feb 2021 83 | Feb 2021 | 83 |
Mar 2021 85 | Mar 2021 | 85 |
May 2021 87 | May 2021 | 87 |
Jan 2024 88 | Jan 2024 | 88 |
How Other Brands Compare
Quickbase is ranked first for NPS among its competitors. ServiceNow and Microsoft come in second and third, with Smartsheet coming in at #4.
Quickbase |  Microsoft |  ServiceNow |  Smartsheet | |
| Global Ranking | #- | #22 | #331 | #467 |
| NPS | 89 | 38 | 44 | 35 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $1.91T | $115.73B | $7.77B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Quickbase NPS by Usage
Quickbase's NPS was rated 67 points by customers who have used Quickbase's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 67 | 1 to 2 Years | 67 |
Quickbase NPS vs. Competitors
Compared to its competitors, Quickbase's NPS is rated right above AppSheet.
| COMPANY | NPS Score | |
|---|---|---|
| Quickbase | 89 |
 | AppSheet | 83 |
 | Airtable | 54 |
| ServiceNow | 44 |
 | OutSystems | 43 |
 | Mendix | 43 |
 | Appian | 41 |
| Microsoft | 38 |
| Smartsheet | 35 |
 | TIBCO Software Inc. | 28 |
Quickbase Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Quickbase users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Quickbase Customer Loyalty Score by Usage
Quickbase's Customer Loyalty score was rated 100% by customers who have used Quickbase's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Quickbase Customer Loyalty vs. Competitors
Compared to its competitors, Quickbase's Customer Loyalty score is rated right above AppSheet.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Quickbase | 100% |
| AppSheet | 100% |
| Smartsheet | 96% |
| OutSystems | 89% |
| TIBCO Software Inc. | 87% |
| ServiceNow | 86% |
| Mendix | 86% |
| Microsoft | 84% |
| Appian | 75% |
| Airtable | 72% |
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Quickbase Product Quality
4.4/5
Quickbase has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Quickbase Product Information
Quickbase’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- http://www.quickbase.com
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
Productivity
SaaS
Quick Insights into Quickbase Product Quality
Quickbase's Product Quality score was rated highest by customers who have used Quickbase's products/services for 1 to 2 Years.
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Ranked Quickbase Product Quality the Highest
Quickbase Product Quality Score by Usage
Quickbase's Product Quality score was rated 4.6 stars by customers who have used Quickbase's products/services for 1 to 2 Years.
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Quickbase Product Quality vs. Competitors
Compared to its competitors, Quickbase's Product Quality score is rated right above OutSystems, and is preceded by AppSheet.
| COMPANY | Product Quality Score | |
|---|---|---|
| AppSheet | 4.6/5 |
| Quickbase | 4.4/5 |
| OutSystems | 4.3/5 |
| Airtable | 4.3/5 |
| Smartsheet | 4.3/5 |
| ServiceNow | 4.2/5 |
| TIBCO Software Inc. | 4.2/5 |
| Microsoft | 4.1/5 |
| Mendix | 4/5 |
| Appian | 3.9/5 |
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Quickbase Pricing
Quickbase ROI & Value For Money
4.7/5
Quickbase has a value for money and ROI score of 4.7 out of 5 stars rated by its users and customers.
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Quick Insights into Quickbase ROI
Quickbase's ROI score was rated highest by customers who have used Quickbase's products/services for 1 to 2 Years.
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Ranked Quickbase ROI the Highest
Quickbase ROI Score by Usage
Quickbase's ROI score was rated 4.3 stars by customers who have used Quickbase's products/services for 1 to 2 Years.
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Quickbase Pricing vs. Competitors
Compared to its competitors, Quickbase's ROI score is rated right above AppSheet.
| COMPANY | Pricing Score | |
|---|---|---|
| Quickbase | 4.7/5 |
| AppSheet | 4.5/5 |
| Smartsheet | 4.3/5 |
| Airtable | 4.2/5 |
| ServiceNow | 4.1/5 |
| Mendix | 4.1/5 |
| OutSystems | 4/5 |
| Microsoft | 4/5 |
| TIBCO Software Inc. | 3.8/5 |
| Appian | 3.8/5 |
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Quickbase Customer Satisfaction (CSAT)
Quickbase Customer Satisfaction (CSAT) Score
100 / 100
Quickbase has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quickbase Customer Satisfaction vs. Competitors
Compared to its competitors, Quickbase's Customer Satisfaction score is rated right above AppSheet.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Quickbase | 100% |
| AppSheet | 100% |
| OutSystems | 89% |
| Smartsheet | 84% |
| TIBCO Software Inc. | 84% |
| ServiceNow | 83% |
| Mendix | 82% |
| Microsoft | 80% |
| Airtable | 60% |
| Appian | 60% |
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Quickbase Customer Service
4.9/5
Quickbase has an overall Customer Service score of 4.9 out of 5 stars rated by its users and customers.
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About Quickbase's Customer Service
Address
150 Cambridgepark Dr, Cambridge, MA 02140
Website
http://www.quickbase.com
Phone Number
1-617-250-5000
Quickbase's Social Links
Quick Insights into Quickbase Customer Service
Quickbase's Customer Service score was rated highest by customers who have used Quickbase's products/services for 1 to 2 Years.
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Ranked Quickbase Customer Service the Highest
Quickbase Customer Service Score by Usage
Quickbase's Customer Service score was rated 4.6 stars by customers who have used Quickbase's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Quickbase Customer Service vs. Competitors
Compared to its competitors, Quickbase's Customer Service score is rated right above Smartsheet.
| COMPANY | Customer Service Score | |
|---|---|---|
| Quickbase | 4.9/5 |
| Smartsheet | 4.3/5 |
| ServiceNow | 4.1/5 |
| Microsoft | 4/5 |
| OutSystems | 3.9/5 |
| Mendix | 3.9/5 |
| Airtable | 3.9/5 |
| AppSheet | 3.8/5 |
| Appian | 3.8/5 |
| TIBCO Software Inc. | 3.4/5 |
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Quickbase as an Employer
4.7/5
Quickbase has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Quickbase scored a 89 for Net Promoter Score and a 61 for Employee Net Promoter Score. NPS gauges how likely a customer of Quickbase would recommend the brand to a friend. ENPS measures how likely Quickbase employees would recommend working at Quickbase to a friend.
Net Promoter Score
89
NPS Score
| 89% | Promoters |
|---|---|
| 11% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
61
eNPS Score
| 68% | Promoters |
|---|---|
| 25% | Passive |
| 7% | Detractors |
