OutSystems NPS & Customer Reviews

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OutSystems

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About OutSystems' Brand

OutSystems Platform, the enterprise Rapid Application Delivery (RAD) platform, makes it easy to deliver enterprise mobile and web apps fast. Among its major competitors, OutSystems is ranked in 4th place for NPS while CollabNet is 1st, and Quickbase is 2nd. Overall, OutSystems has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $1.20B

Brand at a Glance

89%

Customer Loyalty

4.3/5

Product Quality

4/5

Pricing

3.9/5

Customer Service

OutSystems CMO

Robson Grieve

OutSystems Ranking

^#2 / 4 of its competitors

OutSystems NPS

OutSystems's Net Promoter Score (NPS) is a 43 with 63% Promoters, 17% Passives, and 20% Detractors. Net Promoter Score tracks whether OutSystems's customers would recommend using the product based on a scale of -100 to 100.

OutSystems Overall NPS

NPS

63%	Promoters
17%	Passives
20%	Detractors

OutSystems NPS Trend

-100

-50

100

Summary	Date	Score
Jul 2022 45	Jul 2022	45
Oct 2022 47	Oct 2022	47
Jan 2023 47	Jan 2023	47
Mar 2023 50	Mar 2023	50
Apr 2023 48	Apr 2023	48
Jul 2023 45	Jul 2023	45
Sep 2023 48	Sep 2023	48
Oct 2023 48	Oct 2023	48
Nov 2023 47	Nov 2023	47
Mar 2024 45	Mar 2024	45
Jun 2024 42	Jun 2024	42
Feb 2025 44	Feb 2025	44

How Other Brands Compare

OutSystems is ranked second for NPS among its competitors. PagerDuty and Kony come in first and third, with Magic Software Enterprises coming in at #4. Among those competitors, it is the third most valued company behind Kony.

	OutSystems	PagerDuty	Kony	Magic Software Enterprises
Global Ranking	#-	#612	#-	#-
NPS	43	59	-67	-100
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	-	Neutral
Valuation Updated every 24 hours for public companies	$1.20B	$3.42B	$5.73B	$770.31M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

OutSystems NPS by Gender

Female customers rated OutSystems's NPS 30 points higher than Male customers.

Male

OutSystems's NPS was rated 70 by Male customers on Comparably.

80%

Promoters

10%

Passives

10%

Detractors

Female

100

OutSystems's NPS was rated 100 by Female customers on Comparably.

100%

Promoters

Passives

Detractors

OutSystems NPS by Ethnicity

OutSystems's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 49	Caucasian	49
Asian or Pacific Islander 80	Asian or Pacific Islander	80
Other 100	Other	100

OutSystems NPS by Age

OutSystems's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.

100

Summary

Age

Promoters

Passives

Detractors

26-30

100%

31-35

50%

46-50

100%

OutSystems NPS by Usage

OutSystems's NPS was rated the highest by customers who have used OutSystems's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 57	Less than 1 Year	57
1 to 2 Years 83	1 to 2 Years	83
2 to 5 Years 70	2 to 5 Years	70

OutSystems NPS vs. Competitors

Compared to its competitors, OutSystems's NPS is rated right above Mendix, and is preceded by PagerDuty.

COMPANY		NPS Score
	CollabNet	100
	Quickbase	89
	PagerDuty	59
	OutSystems	43
	Mendix	43
	Asynchrony Labs	N/A
	Code Climate	N/A
	Odoo	-31
	Kony	-67
	Magic Software Enterprises	-100

OutSystems Customer Reviews

Out of the 6 OutSystems customer reviews 5 were positive and 1 was constructive. OutSystems customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

OutSystems Customer Loyalty

89%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

89% of OutSystems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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89%

11%

OutSystems Customer Loyalty Score by Gender

Female customers rated OutSystems's Customer Loyalty score 18% higher than Male customers.

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Male

82%

Yes

Female

100%

Yes

OutSystems Customer Loyalty Score by Ethnicity

OutSystems's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

% who answered "Yes"

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out of 100

Caucasian

100

out of 100

Asian or Pacific Islander

out of 100

Other

OutSystems Customer Loyalty Score by Age

OutSystems's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.

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20%

40%

60%

80%

100%

Summary	Age	Score
26-30 100%	26-30	100%
31-35 100%	31-35	100%
46-50 70%	46-50	70%

OutSystems Customer Loyalty Score by Usage

OutSystems's Customer Loyalty score was rated the highest by customers who have used OutSystems's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	100%
1 to 2 Years	85%
2 to 5 Years	87%

OutSystems Customer Loyalty Score by Industry

OutSystems's Customer Loyalty score was rated 91% by Tech industry customers.

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Tech	91%

OutSystems Customer Loyalty vs. Competitors

Compared to its competitors, OutSystems's Customer Loyalty score is rated right above Mendix, and is preceded by Magic Software Enterprises.

COMPANY		Customer Loyalty Score
	Quickbase	100%
	Magic Software Enterprises	100%
	OutSystems	89%
	Mendix	86%
	PagerDuty	77%
	Odoo	74%
	Kony	55%
	CollabNet	N/A
	Asynchrony Labs	N/A
	Code Climate	N/A

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OutSystems Product Quality

4.3/5

OutSystems has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.

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OutSystems Product Information

OutSystems serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. OutSystems supports iOS, Web, and Android devices and offers products for medium and large sized businesses.

OutSystems’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated OutSystems's product the highest. Reviewers from the Insurance industry rated OutSystems the lowest at 3.9.

Website: http://www.outsystems.com

Company Size: 501-1,000 Employees

Industry

Tech

Enterprise

Mobile App

Productivity

SaaS

Languages Supported

English

Arabic

Chinese (Traditional)

Dutch

French

German

Indonesian

Portuguese

Spanish

Thai

Chinese (Simplified)

Japanese

Turkish

Italian

Korean

Russian

Hebrew

Ukrainian

Czech

Swedish

Polish

Danish

Finnish

Hungarian

Irish

Norwegian

Taiwanese

Product Type

Workflow Management Software

Development Tools Software

Application Development Software

Application Builder Software

Application Lifecycle Management Software

Platform as a Service (PaaS) Software

Quick Insights into OutSystems Product Quality

OutSystems's Product Quality score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers from the Insurance industry.

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Ranked OutSystems Product Quality the Highest

Healthcare, Hospitals and Medicine	4.8
26-30	4.7
Female	4.7

Ranked OutSystems Product Quality the Lowest

Caucasian	4.2
Male	4.2
Insurance	3.9

OutSystems Product Quality Score by Gender

Female customers rated OutSystems's Product Quality score 0.5 stars higher than Male customers.

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Male

4.2/5

Female

4.7/5

OutSystems Product Quality Score by Ethnicity

OutSystems's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 4.2	Caucasian	4.2
Asian or Pacific Islander 4.4	Asian or Pacific Islander	4.4
Other 4.5	Other	4.5

OutSystems Product Quality Score by Age

OutSystems's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.

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Summary	Age	Score
26-30 4.7	26-30	4.7
31-35 4.2	31-35	4.2
46-50 4.3	46-50	4.3

OutSystems Product Quality Score by Usage

OutSystems's Product Quality score was rated the highest by customers who have used OutSystems's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	4.5
1 to 2 Years	4.6
2 to 5 Years	4.3
5 to 10 Years	4.6

OutSystems Product Quality Score by Industry

OutSystems's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Insurance industry customers.

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Tech	4.7
Automotive and Transportation	4.6
Banking and Financial Services	4.6
Healthcare, Hospitals and Medicine	4.8
Insurance	3.9
Logistics and Supply Chain	4.6
Energy and Manufacturing	4.7
Railroad Manufacturing	4.1

OutSystems Product Quality vs. Competitors

Compared to its competitors, OutSystems's Product Quality score is rated right above Mendix, and is preceded by PagerDuty.

COMPANY		Product Quality Score
	Quickbase	4.4/5
	PagerDuty	4.3/5
	OutSystems	4.3/5
	Mendix	4/5
	Odoo	3.6/5
	Kony	2.8/5
	Magic Software Enterprises	1.5/5
	CollabNet	N/A
	Asynchrony Labs	N/A
	Code Climate	N/A

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OutSystems Pricing

OutSystems ROI & Value For Money

4/5

OutSystems has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.

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OutSystems Pricing Plans

OutSystems has a pricing structure that accommodates medium and large businesses.

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Insurance industry think that they had the lowest ROI from OutSystems.

Who Uses OutSystems?

Medium Businesses

Large Enterprises

Quick Insights into OutSystems ROI

OutSystems's ROI score was rated highest by customers who have used OutSystems's products/services for 1 to 2 Years, and rated lowest by customers ages 46-50.

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Ranked OutSystems ROI the Highest

1 to 2 Years	4.6
26-30	4.6
Female	4.6

Ranked OutSystems ROI the Lowest

Insurance	3.7
Male	3.7
46-50	3.3

OutSystems ROI Score by Gender

Female customers rated OutSystems's ROI score 0.9 stars higher than Male customers.

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Male

3.7/5

Female

4.6/5

OutSystems ROI Score by Ethnicity

OutSystems's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 4	Caucasian	4
Asian or Pacific Islander 4.2	Asian or Pacific Islander	4.2
Other 4.6	Other	4.6

OutSystems ROI Score by Age

OutSystems's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.

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Summary	Age	Score
26-30 4.6	26-30	4.6
31-35 4.2	31-35	4.2
46-50 3.3	46-50	3.3

OutSystems ROI Score by Usage

OutSystems's ROI score was rated the highest by customers who have used OutSystems's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	4.5
1 to 2 Years	4.6
2 to 5 Years	3.8

OutSystems ROI Score by Industry

OutSystems's ROI score was rated the highest by Tech industry customers, and the lowest by Insurance industry customers.

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Tech	4.6
Automotive and Transportation	4.1
Banking and Financial Services	4.3
Healthcare, Hospitals and Medicine	4
Insurance	3.7
Manufacturing and Machinery	4.4
Retail	4.3
Telecommunications	4.3

OutSystems Pricing vs. Competitors

Compared to its competitors, OutSystems's ROI score is rated right above Odoo, and is preceded by Mendix.

COMPANY		Pricing Score
	Quickbase	4.7/5
	PagerDuty	4.2/5
	Mendix	4.1/5
	OutSystems	4/5
	Odoo	3.5/5
	Kony	1.7/5
	Magic Software Enterprises	1.5/5
	CollabNet	N/A
	Asynchrony Labs	N/A
	Code Climate	N/A

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OutSystems Customer Satisfaction (CSAT)

OutSystems Customer Satisfaction (CSAT) Score

89 / 100

OutSystems has an overall Customer Satisfaction score of 89 rated by its users and customers.

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Very Satisfied	63%
Satisfied	26%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	11%

Very Satisfied

63%

Satisfied

26%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

11%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into OutSystems Customer Satisfaction

OutSystems's Customer Satisfaction score was rated highest by customers who have used OutSystems's products/services for 1 to 2 Years, and rated lowest by Male customers.

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Ranked OutSystems Customer Satisfaction the Highest

1 to 2 Years	100%
26-30	100%
Asian or Pacific Islander	100%

Ranked OutSystems Customer Satisfaction the Lowest

2 to 5 Years	86%
Caucasian	80%
Male	78%

OutSystems Customer Satisfaction Score by Gender

Female customers rated OutSystems's Customer Satisfaction score 22 points higher than Male customers.

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78 / 100

Male

	Very Satisfied	56%
	Satisfied	22%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	22%

100 / 100

Female

	Very Satisfied	75%
	Satisfied	25%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

OutSystems Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

OutSystems' Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.

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80 / 100

Very Satisfied	60%
Satisfied	20%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	20%

Very Satisfied

60%

Satisfied

20%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

20%

CSAT according to Asian or Pacific Islander

OutSystems' Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.

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100 / 100

Very Satisfied	60%
Satisfied	40%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

60%

Satisfied

40%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Other

OutSystems' Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.

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100 / 100

Very Satisfied	25%
Satisfied	75%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

25%

Satisfied

75%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

OutSystems Customer Satisfaction Score by Age

OutSystems's Customer Satisfaction score was rated 100 points by customers ages 26-30 and customers ages 31-35 on Comparably.

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100

Breakdown

Age

Score

26-30

100%

31-35

100%

OutSystems Customer Satisfaction Score by Usage

OutSystems's Customer Satisfaction score was rated the highest by customers who have used OutSystems's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	100
1 to 2 Years	100
2 to 5 Years	86

OutSystems Customer Satisfaction Score by Industry

OutSystems's Customer Satisfaction score was rated 100 points by Tech industry customers.

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Tech	100

OutSystems Customer Satisfaction vs. Competitors

Compared to its competitors, OutSystems's Customer Satisfaction score is rated right above PagerDuty, and is preceded by Quickbase.

COMPANY		Customer Satisfaction (CSAT) Score
	Quickbase	100%
	OutSystems	89%
	PagerDuty	82%
	Mendix	82%
	Odoo	59%
	Kony	34%
	CollabNet	0%
	Magic Software Enterprises	0%
	Asynchrony Labs	0%
	Code Climate	0%

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OutSystems Customer Service

3.9/5

OutSystems has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

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About OutSystems's Customer Service

Address

5901 Peachtree Dunwoody Road, N.E., Building C, Suite 495, Atlanta, GA 30328

Website

http://www.outsystems.com

Phone Number

404-719-5100

Quick Insights into OutSystems Customer Service

OutSystems's Customer Service score was rated highest by customers who have used OutSystems's products/services for 1 to 2 Years, and rated lowest by customers who have used OutSystems's products/services for 2 to 5 Years.

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Ranked OutSystems Customer Service the Highest

1 to 2 Years	4.7
Tech	4.7
26-30	4.6

Ranked OutSystems Customer Service the Lowest

Caucasian	4.1
Male	4.1
2 to 5 Years	3.8

OutSystems Customer Service Score by Gender

Female customers rated OutSystems's Customer Service score 0.4 stars higher than Male customers.

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Male

4.1/5

Female

4.5/5

OutSystems Customer Service Score by Ethnicity

OutSystems's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 4.1	Caucasian	4.1
Asian or Pacific Islander 4.3	Asian or Pacific Islander	4.3
Other 4.5	Other	4.5

OutSystems Customer Service Score by Age

OutSystems's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.

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100

Summary	Age	Customer Service Score
26-30 4.6	26-30	4.6
31-35 4.5	31-35	4.5
46-50 4.3	46-50	4.3

OutSystems Customer Service Score by Usage

OutSystems's Customer Service score was rated the highest by customers who have used OutSystems's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	4.6
1 to 2 Years	4.7
2 to 5 Years	3.8

OutSystems Customer Service Score by Industry

OutSystems's Customer Service score was rated 4.7 stars by Tech industry customers.

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Tech	4.7

OutSystems Customer Service vs. Competitors

Compared to its competitors, OutSystems's Customer Service score is rated right above Mendix, and is preceded by PagerDuty.

COMPANY		Customer Service Score
	Quickbase	4.9/5
	PagerDuty	4.1/5
	OutSystems	3.9/5
	Mendix	3.9/5
	Odoo	3.2/5
	Kony	1.7/5
	Magic Software Enterprises	1.5/5
	CollabNet	N/A
	Asynchrony Labs	N/A
	Code Climate	N/A

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OutSystems as an Employer

4.2/5

OutSystems has a 4.2/5 stars for its overall company culture rated by their employees

top

20%

CEO of OutSystems

Paulo Rosado

In the Top 20% of Similar Sized Companies on Comparably.

Consumer vs. Employees

OutSystems scored a 43 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of OutSystems would recommend the brand to a friend. ENPS measures how likely OutSystems employees would recommend working at OutSystems to a friend.

Net Promoter Score

NPS Score

63%	Promoters
17%	Passive
20%	Detractors

Employee Net Promoter Score

eNPS Score

48%	Promoters
24%	Passive
28%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail