-31
NPS
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Odoo
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About Odoo's Brand
Odoo (formerly OpenERP) is an open-source enterprise resource planning (ERP) software. Among its major competitors, Odoo is ranked in 7th place for NPS while Pentaho is 1st, and OutSystems is 2nd.
Brand at a Glance
74%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.2/5
Customer Service
Odoo Ranking
- #4 / 4 of its competitors
Odoo NPS
Odoo's Net Promoter Score (NPS) is a -31 with 30% Promoters, 9% Passives, and 61% Detractors. Net Promoter Score tracks whether Odoo's customers would recommend using the product based on a scale of -100 to 100.
Odoo Overall NPS
| 30% | Promoters |
|---|---|
| 9% | Passives |
| 61% | Detractors |
Odoo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 -32 | Jan 2024 | -32 |
Mar 2024 -34 | Mar 2024 | -34 |
Apr 2024 -34 | Apr 2024 | -34 |
May 2024 -33 | May 2024 | -33 |
Jun 2024 -33 | Jun 2024 | -33 |
Jul 2024 -32 | Jul 2024 | -32 |
Aug 2024 -32 | Aug 2024 | -32 |
Nov 2024 -32 | Nov 2024 | -32 |
Jan 2025 -32 | Jan 2025 | -32 |
Feb 2025 -32 | Feb 2025 | -32 |
Apr 2025 -31 | Apr 2025 | -31 |
Jun 2025 -33 | Jun 2025 | -33 |
How Other Brands Compare
Odoo is ranked #4 for NPS among its competitors. Pentaho and OutSystems come in first and second, with Netsuite coming in at third.
Odoo |  Netsuite |  Pentaho |  OutSystems | |
| Global Ranking | #- | #494 | #- | #- |
| NPS | -31 | 2 | 58 | 43 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | - | $11.07B | $1.20B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Odoo NPS by Gender
Male customers rated Odoo's NPS 88 points higher than Female customers.
Male
28
Odoo's NPS was rated 28 by Male customers on Comparably.
55%
Promoters
18%
Passives
27%
Detractors
Female
-60
Odoo's NPS was rated -60 by Female customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
Odoo NPS by Ethnicity
Odoo's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -20 | Caucasian | -20 |
Asian or Pacific Islander -67 | Asian or Pacific Islander | -67 |
Other 60 | Other | 60 |
Odoo NPS by Age
Odoo's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
Odoo NPS by Usage
Odoo's NPS was rated the highest by customers who have used Odoo's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 30 | 1 to 2 Years | 30 |
2 to 5 Years 24 | 2 to 5 Years | 24 |
5 to 10 Years 75 | 5 to 10 Years | 75 |
Odoo Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Odoo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Odoo Customer Loyalty Score by Gender
Male customers rated Odoo's Customer Loyalty score 11% higher than Female customers.
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Male
75%
Yes
Female
64%
Yes
Odoo Customer Loyalty Score by Ethnicity
Odoo's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Odoo.
46
out of 100
Caucasian
70
out of 100
Asian or Pacific Islander
82
out of 100
Other
Odoo Customer Loyalty Score by Age
Odoo's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
31-35 78% | 31-35 | 78% |
Odoo Customer Loyalty Score by Usage
Odoo's Customer Loyalty score was rated the highest by customers who have used Odoo's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Odoo Customer Loyalty Score by Industry
Odoo's Customer Loyalty score was rated 82% by Tech industry customers.
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Odoo Customer Loyalty vs. Competitors
Compared to its competitors, Odoo's Customer Loyalty score is rated right above Pentaho, and is preceded by Netsuite.
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Odoo Product Quality
3.6/5
Odoo has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Odoo Product Information
Odoo serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Odoo supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Odoo’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Marketing, Advertising and Research industry rated Odoo's product the highest. Reviewers from the Consumer Goods industry rated Odoo the lowest at 3.
- Website
- https://www.odoo.com
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
SaaS
Languages Supported
English
Arabic
Chinese (Traditional)
Dutch
French
German
Portuguese
Spanish
Thai
Chinese (Simplified)
Japanese
Turkish
Italian
Korean
Russian
Hebrew
Czech
Swedish
Polish
Danish
Finnish
Hungarian
Norwegian
Product Type
Point of Sale (POS) Software
eCommerce Software
Procurement Software
Quoting Software
Contract Management Software
CRM Software
Lead Management Software
Maintenance Management Software
Application Development Software
Web Design Software
Project Management Software
Project Collaboration Software
Visual Project Management Software
Human Resources (HR) Software
Warehouse Management Software
Inventory Management Software
Order Management Software
Enterprise Resource Planning (ERP) Software
MRP Software
Fleet Management Software
Accounting Software
Accounts Payable Software
Billing & Invoicing Software
Subscription Management Software
Recurring Billing Software
Event Management Software
Applications Suite Software
Business Management Software
Supply Chain Management Software
Inventory Control Software
Website Builder Software
Product Lifecycle Management Software
Configure Price Quote Software
Quick Insights into Odoo Product Quality
Odoo's Product Quality score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by Female customers.
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Ranked Odoo Product Quality the Highest
Ranked Odoo Product Quality the Lowest
Odoo Product Quality Score by Gender
Male customers rated Odoo's Product Quality score 1 stars higher than Female customers.
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Male
3.7/5
Female
2.7/5
Odoo Product Quality Score by Ethnicity
Odoo's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Odoo.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 3.5 | Other | 3.5 |
Odoo Product Quality Score by Age
Odoo's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.9 | 26-30 | 3.9 |
31-35 4.1 | 31-35 | 4.1 |
Odoo Product Quality Score by Usage
Odoo's Product Quality score was rated the highest by customers who have used Odoo's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Odoo Product Quality Score by Industry
Odoo's Product Quality score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Consumer Goods industry customers.
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Odoo Product Quality vs. Competitors
Compared to its competitors, Odoo's Product Quality score is rated right above Netsuite, and is preceded by Pentaho.
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Odoo Pricing
Odoo ROI & Value For Money
3.5/5
Odoo has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Odoo Pricing Plans
Odoo has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Marketing, Advertising and Research industry. The users from the Consumer Goods industry think that they had the lowest ROI from Odoo.
Who Uses Odoo?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Odoo ROI
Odoo's ROI score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by Female customers.
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Ranked Odoo ROI the Highest
Ranked Odoo ROI the Lowest
Odoo ROI Score by Gender
Male customers rated Odoo's ROI score 1.2 stars higher than Female customers.
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Male
3.4/5
Female
2.2/5
Odoo ROI Score by Ethnicity
Odoo's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Odoo.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Asian or Pacific Islander 2.8 | Asian or Pacific Islander | 2.8 |
Other 2.9 | Other | 2.9 |
Odoo ROI Score by Age
Odoo's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Odoo.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.9 | 26-30 | 2.9 |
31-35 4 | 31-35 | 4 |
Odoo ROI Score by Usage
Odoo's ROI score was rated the highest by customers who have used Odoo's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Odoo ROI Score by Industry
Odoo's ROI score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Consumer Goods industry customers.
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Odoo Pricing vs. Competitors
Compared to its competitors, Odoo's ROI score is rated right above Netsuite, and is preceded by Bizowie.
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Odoo Customer Satisfaction (CSAT)
Odoo Customer Satisfaction (CSAT) Score
59 / 100
Odoo has an overall Customer Satisfaction score of 59 rated by its users and customers.
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Very Satisfied
31%
Satisfied
28%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
9%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Odoo Customer Satisfaction
Odoo's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by Female customers.
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Ranked Odoo Customer Satisfaction the Highest
Ranked Odoo Customer Satisfaction the Lowest
Odoo Customer Satisfaction Score by Gender
Male customers rated Odoo's Customer Satisfaction score 51 points higher than Female customers.
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76 / 100
MaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 38% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 24% |
25 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 50% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Odoo Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Odoo's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
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25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
50%
CSAT according to Asian or Pacific Islander
Odoo's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
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67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Odoo's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
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67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Odoo Customer Satisfaction Score by Age
Odoo's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Odoo.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 100% | |||||||||||||||
| 31-35 | 67% |
Odoo Customer Satisfaction Score by Usage
Odoo's Customer Satisfaction score was rated the highest by customers who have used Odoo's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Odoo Customer Satisfaction Score by Industry
Odoo's Customer Satisfaction score was rated 76 points by Tech industry customers.
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}Odoo Customer Satisfaction vs. Competitors
Compared to its competitors, Odoo's Customer Satisfaction score is rated right above Pentaho, and is preceded by Netsuite.
Unlock Odoo Customer Satisfaction vs. Competitors Data
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Odoo Customer Service
3.2/5
Odoo has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Odoo's Customer Service
Address
40 Chaussee de Namur, Grand River, IA 1367 Belgium
Website
https://www.odoo.com
Phone Number
1(650) 307-6736
Quick Insights into Odoo Customer Service
Odoo's Customer Service score was rated highest by customers ages 31-35, and rated lowest by Female customers.
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Ranked Odoo Customer Service the Highest
Ranked Odoo Customer Service the Lowest
Odoo Customer Service Score by Gender
Male customers rated Odoo's Customer Service score 1 stars higher than Female customers.
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Male
3.4/5
Female
2.4/5
Odoo Customer Service Score by Ethnicity
Odoo's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Odoo.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
Other 3.2 | Other | 3.2 |
Odoo Customer Service Score by Age
Odoo's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Odoo.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 2.9 | 26-30 | 2.9 |
31-35 4.1 | 31-35 | 4.1 |
Odoo Customer Service Score by Usage
Odoo's Customer Service score was rated the highest by customers who have used Odoo's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Odoo Customer Service Score by Industry
Odoo's Customer Service score was rated 3.5 stars by Tech industry customers.
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Odoo Customer Service vs. Competitors
Compared to its competitors, Odoo's Customer Service score is rated right above Netsuite, and is preceded by xTuple.
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Odoo as an Employer
3.3/5
Odoo has a 3.3/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Odoo scored a -31 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of Odoo would recommend the brand to a friend. ENPS measures how likely Odoo employees would recommend working at Odoo to a friend.
Net Promoter Score
-31
NPS Score
| 30% | Promoters |
|---|---|
| 9% | Passive |
| 61% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 42% | Promoters |
|---|---|
| 35% | Passive |
| 23% | Detractors |
