24
NPS
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xTuple
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About xTuple's Brand
xTuple is a software company specializing in open source ERP+CRM+Web Portal. Among its major competitors, xTuple is ranked in 3rd place for NPS while Acumatica is 1st, and Microsoft is 2nd.
Brand at a Glance
4.1/5
Product Quality
4/5
Pricing
3.7/5
Customer Service
xTuple Ranking
- #2 / 4 of its competitors
xTuple NPS
xTuple's Net Promoter Score (NPS) is a 24 with 53% Promoters, 18% Passives, and 29% Detractors. Net Promoter Score tracks whether xTuple's customers would recommend using the product based on a scale of -100 to 100.
xTuple Overall NPS
| 53% | Promoters |
|---|---|
| 18% | Passives |
| 29% | Detractors |
xTuple NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 23 | Aug 2020 | 23 |
Apr 2023 24 | Apr 2023 | 24 |
How Other Brands Compare
xTuple is ranked second for NPS among its competitors. Microsoft and Intuit come in first and third, with Netsuite coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
xTuple NPS by Usage
xTuple's NPS was rated the highest by customers who have used xTuple's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 37 | Less than 1 Year | 37 |
2 to 5 Years 11 | 2 to 5 Years | 11 |
5 to 10 Years 30 | 5 to 10 Years | 30 |
xTuple NPS vs. Competitors
Compared to its competitors, xTuple's NPS is rated right above Sage, and is preceded by Microsoft.
| COMPANY | NPS Score | |
|---|---|---|
 | Acumatica | 39 |
 | Microsoft | 38 |
| xTuple | 24 |
 | Sage | 20 |
 | Epicor Software | 17 |
 | Intuit | 11 |
 | INFOR (US), INC. | 5 |
 | Netsuite | 2 |
 | Odoo | -31 |
xTuple Product Quality
4.1/5
xTuple has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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xTuple Product Information
xTuple serves markets in the United States, Europe, Australia, Canada, United Kingdom, Germany, and Mexico. xTuple supports iOS devices and offers products for small and medium sized businesses.
xTuple’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- https://xtuple.com
- Company Size
- 11-50 Employees
Industry
Tech
Ecommerce and Marketplaces
Enterprise
Manufacturing
Languages Supported
English
Arabic
Chinese (Traditional)
French
German
Portuguese
Spanish
Chinese (Simplified)
Japanese
Turkish
Russian
Product Type
Manufacturing & Engineering Software
Enterprise Resource Planning (ERP) Software
MRP Software
xTuple Product Quality vs. Competitors
Compared to its competitors, xTuple's Product Quality score is rated right above Epicor Software, and is preceded by Microsoft.
| COMPANY | Product Quality Score | |
|---|---|---|
| Acumatica | 4.2/5 |
| Microsoft | 4.1/5 |
| xTuple | 4.1/5 |
| Epicor Software | 3.9/5 |
| Sage | 3.6/5 |
| Odoo | 3.6/5 |
| INFOR (US), INC. | 3.5/5 |
| Netsuite | 3.4/5 |
| Intuit | 3.3/5 |
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VS
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xTuple Pricing
xTuple ROI & Value For Money
4/5
xTuple has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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xTuple Pricing Plans
xTuple has a pricing structure that accommodates small and medium businesses.
Who Uses xTuple?
Small Businesses
Medium Businesses
xTuple Pricing vs. Competitors
Compared to its competitors, xTuple's ROI score is rated right above Microsoft, and is preceded by Acumatica.
| COMPANY | Pricing Score | |
|---|---|---|
| Acumatica | 4/5 |
| xTuple | 4/5 |
| Microsoft | 4/5 |
| Epicor Software | 3.6/5 |
| Sage | 3.5/5 |
| Odoo | 3.5/5 |
| INFOR (US), INC. | 3.4/5 |
| Intuit | 3.3/5 |
| Netsuite | 3.2/5 |
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xTuple Customer Satisfaction (CSAT)
xTuple Customer Satisfaction (CSAT) Score
100 / 100
xTuple has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
xTuple Customer Satisfaction vs. Competitors
Compared to its competitors, xTuple's Customer Satisfaction score is rated right above Acumatica.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| xTuple | 100% |
| Acumatica | 90% |
| Epicor Software | 82% |
| Microsoft | 80% |
| INFOR (US), INC. | 65% |
| Sage | 60% |
| Netsuite | 60% |
| Intuit | 59% |
| Odoo | 59% |
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VS
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xTuple Customer Service
3.7/5
xTuple has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About xTuple's Customer Service
Address
118 West Bute Street, Norfolk, VA 23510
Website
https://xtuple.com
Phone Number
(757) 461-3022
xTuple's Social Links
xTuple Customer Service vs. Competitors
Compared to its competitors, xTuple's Customer Service score is rated right above Sage, and is preceded by Acumatica.
| COMPANY | Customer Service Score | |
|---|---|---|
| Microsoft | 4/5 |
| Epicor Software | 3.9/5 |
| Acumatica | 3.9/5 |
| xTuple | 3.7/5 |
| Sage | 3.6/5 |
| Intuit | 3.2/5 |
| Odoo | 3.2/5 |
| INFOR (US), INC. | 3/5 |
| Netsuite | 3/5 |
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Consumer vs. Employees
xTuple scored a 24 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of xTuple would recommend the brand to a friend. ENPS measures how likely xTuple employees would recommend working at xTuple to a friend.
Net Promoter Score
24
NPS Score
| 53% | Promoters |
|---|---|
| 18% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
