INFOR (US), INC. NPS & Customer Reviews

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INFOR (US), INC.

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INFOR (US), INC.

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About INFOR (US), INC. Brand

Among its major competitors, INFOR (US), INC. is ranked in 6th place for NPS while SAP is 1st, and Epicor Software is 2nd. Overall, INFOR (US), INC. has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $4.50B

Brand at a Glance

77%

Customer Loyalty

3.5/5

Product Quality

3.4/5

Pricing

3/5

Customer Service

INFOR (US), INC. CMO

Ashley Hart

Ashley Hart serves as the Chief Marketing Officer of Infor. Ashley started at Infor in March of 2018. Ashley currently resides in the Greater New York City Area.

INFOR (US), INC. Ranking

^#3 / 4 of its competitors

INFOR (US), INC. NPS

INFOR (US), INC.'s Net Promoter Score (NPS) is a 5 with 44% Promoters, 17% Passives, and 39% Detractors. Net Promoter Score tracks whether INFOR (US), INC.'s customers would recommend using the product based on a scale of -100 to 100.

INFOR (US), INC. Overall NPS

NPS

44%	Promoters
17%	Passives
39%	Detractors

INFOR (US), INC. NPS Trend

-100

-50

100

Summary	Date	Score
Jan 2023 5	Jan 2023	5
May 2023 6	May 2023	6
Jun 2023 5	Jun 2023	5
Jul 2023 5	Jul 2023	5
Jan 2024 5	Jan 2024	5
Apr 2024 7	Apr 2024	7
May 2024 6	May 2024	6
Jun 2024 5	Jun 2024	5
Oct 2024 4	Oct 2024	4
Dec 2024 6	Dec 2024	6
May 2025 6	May 2025	6
Sep 2025 6	Sep 2025	6

How Other Brands Compare

INFOR (US), INC. is ranked third for NPS among its competitors. SAP and Oracle come in first and second, with Netsuite coming in at #4. Among those competitors, it is the third most valued company behind Oracle.

	INFOR (US), INC.	Oracle	SAP	Netsuite
Global Ranking	#-	#173	#185	#494
NPS	5	11	34	2
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	$4.50B	$207.07B	$154.48B	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

INFOR (US), INC. NPS by Gender

Male customers rated INFOR (US), INC.'s NPS 91 points higher than Female customers.

Male

INFOR (US), INC.'s NPS was rated 20 by Male customers on Comparably.

60%

Promoters

Passives

40%

Detractors

Female

-71

INFOR (US), INC.'s NPS was rated -71 by Female customers on Comparably.

Promoters

29%

Passives

71%

Detractors

INFOR (US), INC. NPS by Ethnicity

INFOR (US), INC.'s NPS was rated -33 points by Other customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Other -33	Other	-33

INFOR (US), INC. NPS by Age

INFOR (US), INC.'s NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.

100

Summary

Age

Promoters

Passives

Detractors

41-45

25%

50%

46-50

33%

67%

INFOR (US), INC. NPS by Usage

INFOR (US), INC.'s NPS was rated the highest by customers who have used INFOR (US), INC.'s products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 61	Less than 1 Year	61
1 to 2 Years 25	1 to 2 Years	25
2 to 5 Years -33	2 to 5 Years	-33
5 to 10 Years 23	5 to 10 Years	23

INFOR (US), INC. NPS vs. Competitors

Compared to its competitors, INFOR (US), INC.'s NPS is rated right above Netsuite, and is preceded by E2open.

COMPANY		NPS Score
	SAP	34
	Epicor Software	17
	QAD	14
	Oracle	11
	E2open	9
	INFOR (US), INC.	5
	Netsuite	2
	Aptean	0
	Netlink	-10
	22nd Century Technologies	-51

INFOR (US), INC. Customer Reviews

Out of the 5 INFOR (US), INC. customer reviews 3 were positive and 2 were constructive. INFOR (US), INC. customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

INFOR (US), INC. Customer Loyalty

77%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

77% of INFOR (US), INC. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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77%

23%

INFOR (US), INC. Customer Loyalty Score by Gender

Male customers rated INFOR (US), INC.'s Customer Loyalty score 26% higher than Female customers.

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Male

100%

Yes

Female

74%

Yes

INFOR (US), INC. Customer Loyalty Score by Ethnicity

INFOR (US), INC.'s Customer Loyalty score was rated 85% by Other customers on Comparably.

% who answered "Yes"

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out of 100

Other

INFOR (US), INC. Customer Loyalty Score by Age

INFOR (US), INC.'s Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.

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20%

40%

60%

80%

100%

Summary	Age	Score
41-45 78%	41-45	78%
46-50 70%	46-50	70%

INFOR (US), INC. Customer Loyalty Score by Usage

INFOR (US), INC.'s Customer Loyalty score was rated the highest by customers who have used INFOR (US), INC.'s products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	70%
2 to 5 Years	82%

INFOR (US), INC. Customer Loyalty Score by Industry

INFOR (US), INC.'s Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Manufacturing and Machinery industry customers.

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Tech	82%
Manufacturing and Machinery	70%

INFOR (US), INC. Customer Loyalty vs. Competitors

Compared to its competitors, INFOR (US), INC.'s Customer Loyalty score is rated right above Netsuite, and is preceded by Epicor Software.

COMPANY		Customer Loyalty Score
	QAD	85%
	Netlink	84%
	SAP	80%
	Aptean	79%
	Epicor Software	77%
	INFOR (US), INC.	77%
	Netsuite	74%
	E2open	73%
	Oracle	72%
	22nd Century Technologies	60%

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INFOR (US), INC. Product Quality

3.5/5

INFOR (US), INC. has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.

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INFOR (US), INC. Product Information

INFOR (US), INC. serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. INFOR (US), INC. supports iOS, Web, and Android devices and offers products for medium and large sized businesses.

INFOR (US), INC.’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Automotive and Transportation industry rated INFOR (US), INC.'s product the highest. Reviewers from the Aerospace and Aviation industry rated INFOR (US), INC. the lowest at 3.5.

Website: https://www.infor.com/

Company Size: 10,000+ Employees

Languages Supported

English

Dutch

French

German

Portuguese

Spanish

Chinese (Simplified)

Japanese

Italian

Korean

Russian

Czech

Polish

Quick Insights into INFOR (US), INC. Product Quality

INFOR (US), INC.'s Product Quality score was rated highest by customers from the Automotive and Transportation industry, and rated lowest by Female customers.

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Ranked INFOR (US), INC. Product Quality the Highest

Automotive and Transportation	4.4
Less than 1 Year	4
Male	3.6

Ranked INFOR (US), INC. Product Quality the Lowest

Manufacturing and Machinery	3
2 to 5 Years	2.9
Female	2.7

INFOR (US), INC. Product Quality Score by Gender

Male customers rated INFOR (US), INC.'s Product Quality score 0.9 stars higher than Female customers.

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Male

3.6/5

Female

2.7/5

INFOR (US), INC. Product Quality Score by Ethnicity

INFOR (US), INC.'s Product Quality score was rated 2.9 stars by Other customers on Comparably.

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Summary	Ethnicity	Score
Other 2.9	Other	2.9

INFOR (US), INC. Product Quality Score by Age

INFOR (US), INC.'s Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.

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Summary	Age	Score
41-45 3.4	41-45	3.4
46-50 3	46-50	3

INFOR (US), INC. Product Quality Score by Usage

INFOR (US), INC.'s Product Quality score was rated the highest by customers who have used INFOR (US), INC.'s products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	4
2 to 5 Years	2.9
5 to 10 Years	3.1

INFOR (US), INC. Product Quality Score by Industry

INFOR (US), INC.'s Product Quality score was rated the highest by Automotive and Transportation industry customers, and the lowest by Manufacturing and Machinery industry customers.

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Tech	3.8
Aerospace and Aviation	3.5
Automotive and Transportation	4.4
Consumer Goods	3.6
Furniture	4.3
Healthcare, Hospitals and Medicine	3.7
Manufacturing and Machinery	3
Energy and Manufacturing	3.5
Food and Beverages	3.5

INFOR (US), INC. Product Quality vs. Competitors

Compared to its competitors, INFOR (US), INC.'s Product Quality score is rated right above Netsuite, and is preceded by Oracle.

COMPANY		Product Quality Score
	SAP	4.1/5
	Epicor Software	3.9/5
	QAD	3.9/5
	Netlink	3.8/5
	Oracle	3.7/5
	INFOR (US), INC.	3.5/5
	Netsuite	3.4/5
	E2open	3.1/5
	Aptean	3.1/5
	22nd Century Technologies	2.6/5

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INFOR (US), INC. Pricing

INFOR (US), INC. ROI & Value For Money

3.4/5

INFOR (US), INC. has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.

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INFOR (US), INC. Pricing Plans

INFOR (US), INC. has a pricing structure that accommodates medium and large businesses.

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Automotive and Transportation industry. The users from the Manufacturing and Machinery industry think that they had the lowest ROI from INFOR (US), INC..

Who Uses INFOR (US), INC.?

Medium Businesses

Large Enterprises

Quick Insights into INFOR (US), INC. ROI

INFOR (US), INC.'s ROI score was rated highest by customers from the Automotive and Transportation industry, and rated lowest by Female customers.

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Ranked INFOR (US), INC. ROI the Highest

Automotive and Transportation	4.3
Male	3.5
46-50	3.1

Ranked INFOR (US), INC. ROI the Lowest

Manufacturing and Machinery	2.9
2 to 5 Years	2.8
Female	2.5

INFOR (US), INC. ROI Score by Gender

Male customers rated INFOR (US), INC.'s ROI score 1 stars higher than Female customers.

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Male

3.5/5

Female

2.5/5

INFOR (US), INC. ROI Score by Ethnicity

INFOR (US), INC.'s ROI score was rated 2.5 stars by Other customers on Comparably.

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Summary	Ethnicity	Score
Other 2.5	Other	2.5

INFOR (US), INC. ROI Score by Age

INFOR (US), INC.'s ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.

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Summary	Age	Score
41-45 3	41-45	3
46-50 3.1	46-50	3.1

INFOR (US), INC. ROI Score by Usage

INFOR (US), INC.'s ROI score was rated the highest by customers who have used INFOR (US), INC.'s products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	3.1
2 to 5 Years	2.8

INFOR (US), INC. ROI Score by Industry

INFOR (US), INC.'s ROI score was rated the highest by Automotive and Transportation industry customers, and the lowest by Manufacturing and Machinery industry customers.

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Tech	4.1
Automotive and Transportation	4.3
Consumer Goods	3.6
Furniture	4.3
Manufacturing and Machinery	2.9

INFOR (US), INC. Pricing vs. Competitors

Compared to its competitors, INFOR (US), INC.'s ROI score is rated right above Aptean, and is preceded by Epicor Software.

COMPANY		Pricing Score
	Netlink	4.1/5
	QAD	4/5
	SAP	3.9/5
	Oracle	3.7/5
	Epicor Software	3.6/5
	INFOR (US), INC.	3.4/5
	Aptean	3.3/5
	Netsuite	3.2/5
	E2open	2.9/5
	22nd Century Technologies	2.8/5

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INFOR (US), INC. Customer Satisfaction (CSAT)

INFOR (US), INC. Customer Satisfaction (CSAT) Score

65 / 100

INFOR (US), INC. has an overall Customer Satisfaction score of 65 rated by its users and customers.

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Very Satisfied	21%
Satisfied	44%
Neither Satisfied nor Dissatisfied	7%
Dissatisfied	14%
Very Dissatisfied	14%

Very Satisfied

21%

Satisfied

44%

Neither Satisfied nor Dissatisfied

Dissatisfied

14%

Very Dissatisfied

14%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into INFOR (US), INC. Customer Satisfaction

INFOR (US), INC.'s Customer Satisfaction score was rated highest by customers from the Tech industry, and rated lowest by Female customers.

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Ranked INFOR (US), INC. Customer Satisfaction the Highest

Tech	100%
Male	75%
41-45	67%

Ranked INFOR (US), INC. Customer Satisfaction the Lowest

Female	50%

INFOR (US), INC. Customer Satisfaction Score by Gender

Male customers rated INFOR (US), INC.'s Customer Satisfaction score 25 points higher than Female customers.

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75 / 100

Male

	Very Satisfied	25%
	Satisfied	50%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	25%

50 / 100

Female

	Very Satisfied	0%
	Satisfied	50%
	Neither Satisfied nor Dissatisfied	17%
	Dissatisfied	16%
	Very Dissatisfied	17%

INFOR (US), INC. Customer Satisfaction Score by Ethnicity

Other
40%

CSAT according to Other

INFOR (US), INC. Customer Satisfaction (CSAT) score was rated 40% according to Other users and customers.

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40 / 100

Very Satisfied	0%
Satisfied	40%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	20%
Very Dissatisfied	40%

Very Satisfied

Satisfied

40%

Neither Satisfied nor Dissatisfied

Dissatisfied

20%

Very Dissatisfied

40%

INFOR (US), INC. Customer Satisfaction Score by Age

INFOR (US), INC.'s Customer Satisfaction score was rated 67 points by customers ages 41-45 on Comparably.

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100

Breakdown

Age

Score

41-45

67%

INFOR (US), INC. Customer Satisfaction Score by Usage

INFOR (US), INC.'s Customer Satisfaction score was rated 50 points by customers who have used INFOR (US), INC.'s products/services for 2 to 5 Years.

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2 to 5 Years	50

INFOR (US), INC. Customer Satisfaction Score by Industry

INFOR (US), INC.'s Customer Satisfaction score was rated 100 points by Tech industry customers.

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Tech	100

INFOR (US), INC. Customer Satisfaction vs. Competitors

Compared to its competitors, INFOR (US), INC.'s Customer Satisfaction score is rated right above Netsuite, and is preceded by Oracle.

COMPANY		Customer Satisfaction (CSAT) Score
	Netlink	89%
	QAD	86%
	SAP	82%
	Epicor Software	82%
	Aptean	73%
	Oracle	67%
	INFOR (US), INC.	65%
	Netsuite	60%
	22nd Century Technologies	33%
	E2open	31%

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INFOR (US), INC. Customer Service

3/5

INFOR (US), INC. has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.

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About INFOR (US), INC.'s Customer Service

Address

Charlotte, NC 10011

Website

https://www.infor.com/

Quick Insights into INFOR (US), INC. Customer Service

INFOR (US), INC.'s Customer Service score was rated highest by Male customers, and rated lowest by customers from the Manufacturing and Machinery industry.

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Ranked INFOR (US), INC. Customer Service the Highest

Male	3.9
Tech	3.8
46-50	3.3

Ranked INFOR (US), INC. Customer Service the Lowest

2 to 5 Years	1.8
Female	1.8
Manufacturing and Machinery	1.5

INFOR (US), INC. Customer Service Score by Gender

Male customers rated INFOR (US), INC.'s Customer Service score 2.1 stars higher than Female customers.

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Male

3.9/5

Female

1.8/5

INFOR (US), INC. Customer Service Score by Ethnicity

INFOR (US), INC.'s Customer Service score was rated 2.2 stars by Other customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Other 2.2	Other	2.2

INFOR (US), INC. Customer Service Score by Age

INFOR (US), INC.'s Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.

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100

Summary	Age	Customer Service Score
41-45 3.1	41-45	3.1
46-50 3.3	46-50	3.3

INFOR (US), INC. Customer Service Score by Usage

INFOR (US), INC.'s Customer Service score was rated the highest by customers who have used INFOR (US), INC.'s products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	3.3
2 to 5 Years	1.8

INFOR (US), INC. Customer Service Score by Industry

INFOR (US), INC.'s Customer Service score was rated the highest by Tech industry customers, and the lowest by Manufacturing and Machinery industry customers.

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Tech	3.8
Manufacturing and Machinery	1.5

INFOR (US), INC. Customer Service vs. Competitors

Compared to its competitors, INFOR (US), INC.'s Customer Service score is rated right above Netsuite, and is preceded by Aptean.

COMPANY		Customer Service Score
	Netlink	4.3/5
	QAD	4.1/5
	SAP	4/5
	Epicor Software	3.9/5
	Oracle	3.6/5
	Aptean	3.2/5
	INFOR (US), INC.	3/5
	Netsuite	3/5
	E2open	2.9/5
	22nd Century Technologies	2.6/5

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INFOR (US), INC. as an Employer

2.9/5

INFOR (US), INC. has a 2.9/5 stars for its overall company culture rated by their employees

bottom

40%

CEO of INFOR (US), INC.

Charles Phillips

In the Bottom 40% of Similar Sized Companies on Comparably.

Consumer vs. Employees

INFOR (US), INC. scored a 5 for Net Promoter Score and a -21 for Employee Net Promoter Score. NPS gauges how likely a customer of INFOR (US), INC. would recommend the brand to a friend. ENPS measures how likely INFOR (US), INC. employees would recommend working at INFOR (US), INC. to a friend.

Net Promoter Score

NPS Score

44%	Promoters
17%	Passive
39%	Detractors

Employee Net Promoter Score

-21

eNPS Score

29%	Promoters
21%	Passive
50%	Detractors

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