-51
NPS
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22nd Century Technologies
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About 22nd Century Technologies' Brand
22nd Century Technologies provide information technology consulting services for government agencies.
Brand at a Glance
60%
Customer Loyalty
2.6/5
Product Quality
2.8/5
Pricing
2.6/5
Customer Service
22nd Century Technologies NPS
22nd Century Technologies's Net Promoter Score (NPS) is a -51 with 12% Promoters, 25% Passives, and 63% Detractors. Net Promoter Score tracks whether 22nd Century Technologies's customers would recommend using the product based on a scale of -100 to 100.
22nd Century Technologies Overall NPS
| 12% | Promoters |
|---|---|
| 25% | Passives |
| 63% | Detractors |
22nd Century Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -100 | Jun 2022 | -100 |
Jul 2022 -50 | Jul 2022 | -50 |
Nov 2022 -66 | Nov 2022 | -66 |
Dec 2022 -50 | Dec 2022 | -50 |
May 2023 -60 | May 2023 | -60 |
Apr 2024 -66 | Apr 2024 | -66 |
Dec 2024 -71 | Dec 2024 | -71 |
Jan 2025 -50 | Jan 2025 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
22nd Century Technologies Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of 22nd Century Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
22nd Century Technologies Product Quality
2.6/5
22nd Century Technologies has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock 22nd Century Technologies' overall Product Quality score rated by its users and customers.
22nd Century Technologies Product Information
22nd Century Technologies’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://tscti.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
SaaS
22nd Century Technologies Pricing
22nd Century Technologies ROI & Value For Money
2.8/5
22nd Century Technologies has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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22nd Century Technologies Customer Satisfaction (CSAT)
22nd Century Technologies Customer Satisfaction (CSAT) Score
33 / 100
22nd Century Technologies has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
16%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
22nd Century Technologies Customer Service
2.6/5
22nd Century Technologies has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock 22nd Century Technologies' overall Customer Service score rated by its users and customers.
About 22nd Century Technologies's Customer Service
Address
Somerset, NJ
Website
http://tscti.com/
22nd Century Technologies as an Employer
2.8/5
22nd Century Technologies has a 2.8/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of 22nd Century Technologies
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
22nd Century Technologies scored a -51 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of 22nd Century Technologies would recommend the brand to a friend. ENPS measures how likely 22nd Century Technologies employees would recommend working at 22nd Century Technologies to a friend.
Net Promoter Score
-51
NPS Score
| 12% | Promoters |
|---|---|
| 25% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
-18
eNPS Score
| 30% | Promoters |
|---|---|
| 22% | Passive |
| 48% | Detractors |
