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NPS
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Aptean
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About Aptean's Brand
Aptean provides industry-focused mission critical enterprise software solutions. Among its major competitors, Aptean is ranked in 5th place for NPS while Swiftype is 1st, and Epicor Software is 2nd.
Brand at a Glance
79%
Customer Loyalty
3.1/5
Product Quality
3.3/5
Pricing
3.2/5
Customer Service
Aptean CMO
Aptean Ranking
- #4 / 4 of its competitors
Aptean NPS
Aptean's Net Promoter Score (NPS) is a 0 with 42% Promoters, 16% Passives, and 42% Detractors. Net Promoter Score tracks whether Aptean's customers would recommend using the product based on a scale of -100 to 100.
Aptean Overall NPS
| 42% | Promoters |
|---|---|
| 16% | Passives |
| 42% | Detractors |
Aptean NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 3 | Apr 2021 | 3 |
Jan 2022 3 | Jan 2022 | 3 |
Feb 2022 4 | Feb 2022 | 4 |
Mar 2022 3 | Mar 2022 | 3 |
Oct 2022 -3 | Oct 2022 | -3 |
Dec 2022 -7 | Dec 2022 | -7 |
Jan 2023 -10 | Jan 2023 | -10 |
Apr 2023 -6 | Apr 2023 | -6 |
Jul 2023 -3 | Jul 2023 | -3 |
Feb 2024 -5 | Feb 2024 | -5 |
May 2024 -4 | May 2024 | -4 |
Jan 2025 0 | Jan 2025 | 0 |
How Other Brands Compare
Aptean is ranked #4 for NPS among its competitors. Swiftype and INFOR (US), INC. come in first and second, with Netsuite coming in at third.
Aptean |  Netsuite |  INFOR (US), INC. |  Swiftype | |
| Global Ranking | #- | #494 | #- | #- |
| NPS | 0 | 2 | 5 | 49 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | - | $4.50B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Aptean NPS by Gender
Aptean's NPS was rated -20 by Male customers on Comparably.
Male
-20
Aptean's NPS was rated -20 by Male customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
Female
N/A
Aptean's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Aptean NPS by Usage
Aptean's NPS was rated the highest by customers who have used Aptean's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -34 | 1 to 2 Years | -34 |
2 to 5 Years 17 | 2 to 5 Years | 17 |
5 to 10 Years -1 | 5 to 10 Years | -1 |
Aptean NPS vs. Competitors
Compared to its competitors, Aptean's NPS is rated right above TeamSystem SpA, and is preceded by Netsuite.
| COMPANY | NPS Score | |
|---|---|---|
| Swiftype | 49 |
 | Epicor Software | 17 |
| INFOR (US), INC. | 5 |
| Netsuite | 2 |
| Aptean | 0 |
 | TeamSystem SpA | N/A |
Aptean Customer Reviews
Out of the 2 Aptean customer reviews 1 was positive and 1 was constructive. Aptean customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Aptean Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Aptean users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Aptean Customer Loyalty Score by Gender
Aptean's Customer Loyalty score was rated 82 by Male customers on Comparably.
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Male
82%
Yes
Female
N/A
Yes
Aptean Customer Loyalty Score by Usage
Aptean's Customer Loyalty score was rated the highest by customers who have used Aptean's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Aptean Customer Loyalty Score by Industry
Aptean's Customer Loyalty score was rated 100% by Tech industry customers.
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Aptean Customer Loyalty vs. Competitors
Compared to its competitors, Aptean's Customer Loyalty score is rated right above Epicor Software.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Aptean | 79% |
| Epicor Software | 77% |
| INFOR (US), INC. | 77% |
| Netsuite | 74% |
| Swiftype | N/A |
| TeamSystem SpA | N/A |
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Aptean Product Quality
3.1/5
Aptean has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Aptean Product Information
Aptean serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, and Germany. Aptean supports iOS and Web devices and offers products for small, medium, and large sized businesses.
Aptean’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Aptean's product the highest. Reviewers from the Manufacturing and Machinery industry rated Aptean the lowest at 3.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
SaaS
Languages Supported
English
French
German
Portuguese
Spanish
Chinese (Simplified)
Japanese
Swedish
Finnish
Quick Insights into Aptean Product Quality
Aptean's Product Quality score was rated highest by customers who have used Aptean's products/services for 2 to 5 Years, and rated lowest by customers from the Manufacturing and Machinery industry.
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Ranked Aptean Product Quality the Highest
Ranked Aptean Product Quality the Lowest
Aptean Product Quality Score by Gender
Aptean's Product Quality score was rated 2.9 by Male customers on Comparably.
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Male
2.9/5
Female
N/A
Aptean Product Quality Score by Usage
Aptean's Product Quality score was rated the highest by customers who have used Aptean's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Aptean Product Quality Score by Industry
Aptean's Product Quality score was rated the highest by Tech industry customers, and the lowest by Manufacturing and Machinery industry customers.
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Aptean Product Quality vs. Competitors
Compared to its competitors, Aptean's Product Quality score is rated right above TeamSystem SpA, and is preceded by Netsuite.
| COMPANY | Product Quality Score | |
|---|---|---|
| Swiftype | 4/5 |
| Epicor Software | 3.9/5 |
| INFOR (US), INC. | 3.5/5 |
| Netsuite | 3.4/5 |
| Aptean | 3.1/5 |
| TeamSystem SpA | N/A |
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Aptean Pricing
Aptean ROI & Value For Money
3.3/5
Aptean has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Aptean Pricing Plans
Aptean has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Aptean?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Aptean ROI
Aptean's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Aptean's products/services for 1 to 2 Years.
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Ranked Aptean ROI the Highest
Ranked Aptean ROI the Lowest
Aptean ROI Score by Gender
Aptean's ROI score was rated 3.2 by Male customers on Comparably.
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Male
3.2/5
Female
N/A
Aptean ROI Score by Usage
Aptean's ROI score was rated the highest by customers who have used Aptean's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Aptean ROI Score by Industry
Aptean's ROI score was rated 4.6 stars by Tech industry customers.
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Aptean Pricing vs. Competitors
Compared to its competitors, Aptean's ROI score is rated right above Netsuite, and is preceded by INFOR (US), INC..
| COMPANY | Pricing Score | |
|---|---|---|
| Swiftype | 3.8/5 |
| Epicor Software | 3.6/5 |
| INFOR (US), INC. | 3.4/5 |
| Aptean | 3.3/5 |
| Netsuite | 3.2/5 |
| TeamSystem SpA | N/A |
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Aptean Customer Satisfaction (CSAT)
Aptean Customer Satisfaction (CSAT) Score
72 / 100
Aptean has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
45%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
9%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Aptean Customer Satisfaction vs. Competitors
Compared to its competitors, Aptean's Customer Satisfaction score is rated right above INFOR (US), INC., and is preceded by Epicor Software.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Epicor Software | 82% |
| Aptean | 73% |
| INFOR (US), INC. | 65% |
| Netsuite | 60% |
| Swiftype | 0% |
| TeamSystem SpA | 0% |
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Aptean Customer Service
3.2/5
Aptean has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Aptean's Customer Service
Address
Consona Corporation, 450 East 96th Street, Suite 300, Indianapolis, IN
Website
http://www.aptean.com/en/solutions/by-product-name-az/made2manage-erp
Phone Number
(855)411-2783
Quick Insights into Aptean Customer Service
Aptean's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Aptean's products/services for 1 to 2 Years.
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Ranked Aptean Customer Service the Highest
Ranked Aptean Customer Service the Lowest
Aptean Customer Service Score by Gender
Aptean's Customer Service score was rated 2.8 by Male customers on Comparably.
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Male
2.8/5
Female
N/A
Aptean Customer Service Score by Usage
Aptean's Customer Service score was rated the highest by customers who have used Aptean's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Aptean Customer Service Score by Industry
Aptean's Customer Service score was rated 4.6 stars by Tech industry customers.
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Aptean Customer Service vs. Competitors
Compared to its competitors, Aptean's Customer Service score is rated right above INFOR (US), INC., and is preceded by Swiftype.
| COMPANY | Customer Service Score | |
|---|---|---|
| Epicor Software | 3.9/5 |
| Swiftype | 3.7/5 |
| Aptean | 3.2/5 |
| INFOR (US), INC. | 3/5 |
| Netsuite | 3/5 |
| TeamSystem SpA | N/A |
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Consumer vs. Employees
Aptean scored a 0 for Net Promoter Score and a 36 for Employee Net Promoter Score. NPS gauges how likely a customer of Aptean would recommend the brand to a friend. ENPS measures how likely Aptean employees would recommend working at Aptean to a friend.
Net Promoter Score
0
NPS Score
| 42% | Promoters |
|---|---|
| 16% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
36
eNPS Score
| 57% | Promoters |
|---|---|
| 22% | Passive |
| 21% | Detractors |
