49
NPS
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Swiftype
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About Swiftype's Brand
Swiftype, a Y Combinator-backed startup, builds fast & customizable search software for websites & apps that can be deployed in minutes. Among its major competitors, Swiftype is ranked in 1st place for NPS while mParticle by Rokt is 2nd, and Druva is 3rd.
Brand at a Glance
4/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
Swiftype Ranking
- #1 / 4 of its competitors
Swiftype NPS
Swiftype's Net Promoter Score (NPS) is a 49 with 68% Promoters, 13% Passives, and 19% Detractors. Net Promoter Score tracks whether Swiftype's customers would recommend using the product based on a scale of -100 to 100.
Swiftype Overall NPS
| 68% | Promoters |
|---|---|
| 13% | Passives |
| 19% | Detractors |
Swiftype NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 49 | Aug 2020 | 49 |
How Other Brands Compare
Swiftype is ranked first for NPS among its competitors. mParticle by Rokt and Druva come in second and third, with Netsuite coming in at #4.
Swiftype |  Netsuite |  Druva |  mParticle by Rokt | |
| Global Ranking | #- | #494 | #- | #- |
| NPS | 49 | 2 | 43 | 46 |
| Valuation Updated every 24 hours for public companies | - | - | $1.50B | $350.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Swiftype NPS by Usage
Swiftype's NPS was rated 37 points by customers who have used Swiftype's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 37 | Less than 1 Year | 37 |
Swiftype NPS vs. Competitors
Compared to its competitors, Swiftype's NPS is rated right above mParticle by Rokt.
| COMPANY | NPS Score | |
|---|---|---|
| Swiftype | 49 |
| mParticle by Rokt | 46 |
| Druva | 43 |
| Netsuite | 2 |
 | Aptean | 0 |
Swiftype Product Quality
4/5
Swiftype has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Swiftype Product Information
Swiftype serves markets in the United States, Europe, Australia, Canada, and United Kingdom. Swiftype supports Web devices and offers products for small, medium, and large sized businesses.
Swiftype’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://swiftype.com
- Company Size
- 11-50 Employees
Industry
Tech
AdTech
Ecommerce and Marketplaces
SaaS
Languages Supported
English
Swiftype Product Quality vs. Competitors
Compared to its competitors, Swiftype's Product Quality score is rated right above Netsuite, and is preceded by Druva.
| COMPANY | Product Quality Score | |
|---|---|---|
| Druva | 4.1/5 |
| Swiftype | 4/5 |
| Netsuite | 3.4/5 |
| Aptean | 3.1/5 |
| mParticle by Rokt | 3.1/5 |
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Swiftype Pricing
Swiftype ROI & Value For Money
3.8/5
Swiftype has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Swiftype Pricing Plans
Swiftype has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Swiftype?
Small Businesses
Medium Businesses
Large Enterprises
Swiftype Pricing vs. Competitors
Compared to its competitors, Swiftype's ROI score is rated right above mParticle by Rokt.
| COMPANY | Pricing Score | |
|---|---|---|
| Swiftype | 3.8/5 |
| mParticle by Rokt | 3.6/5 |
| Druva | 3.6/5 |
| Aptean | 3.3/5 |
| Netsuite | 3.2/5 |
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Swiftype Customer Service
3.7/5
Swiftype has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Swiftype's Customer Service
Address
301 Howard St., San Francisco, CA
Website
https://swiftype.com
Phone Number
(800) 220-9715
Swiftype Customer Service vs. Competitors
Compared to its competitors, Swiftype's Customer Service score is rated right above mParticle by Rokt, and is preceded by Druva.
| COMPANY | Customer Service Score | |
|---|---|---|
| Druva | 3.8/5 |
| Swiftype | 3.7/5 |
| mParticle by Rokt | 3.6/5 |
| Aptean | 3.2/5 |
| Netsuite | 3/5 |
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