43
NPS
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Druva
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About Druva's Brand
Druva enables cyber, data and operational resilience for every organization with the Data Resiliency Cloud, the industry’s first and only at scale SaaS solution. Customers can radically simplify data protection, streamline data governance, and gain data visibility and insights as they accelerate cloud adoption. Druva pioneered a SaaS-based approach to eliminate complex infrastructure and related management costs, and deliver data resilience via a single platform spanning multiple geographies and clouds. Druva is trusted by thousands of enterprises, including 60 of the Fortune 500, to make data more resilient and accelerate their journey to the cloud. Visit druva.com and follow us on LinkedIn, Twitter and Facebook.
Brand at a Glance
78%
Customer Loyalty
4.1/5
Product Quality
3.6/5
Pricing
3.8/5
Customer Service
Druva CMO
Sherry Lowe
Sherry Lowe serves as the Chief Marketing Officer for Druva. Sherry started at Druva in March of 2018. Sherry is based in the San Francisco Bay Area.
Druva NPS
Druva's Net Promoter Score (NPS) is a 43 with 62% Promoters, 19% Passives, and 19% Detractors. Net Promoter Score tracks whether Druva's customers would recommend using the product based on a scale of -100 to 100.
Druva Overall NPS
| 62% | Promoters |
|---|---|
| 19% | Passives |
| 19% | Detractors |
Druva NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 55 | May 2022 | 55 |
Jun 2022 60 | Jun 2022 | 60 |
Jul 2022 45 | Jul 2022 | 45 |
Jan 2023 42 | Jan 2023 | 42 |
Feb 2023 46 | Feb 2023 | 46 |
Jul 2023 47 | Jul 2023 | 47 |
Aug 2023 50 | Aug 2023 | 50 |
Jan 2024 52 | Jan 2024 | 52 |
Oct 2024 55 | Oct 2024 | 55 |
Jan 2025 48 | Jan 2025 | 48 |
Mar 2025 50 | Mar 2025 | 50 |
Nov 2025 42 | Nov 2025 | 42 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Druva NPS by Gender
Druva's NPS was rated 66 by Male customers on Comparably.
Male
66
Druva's NPS was rated 66 by Male customers on Comparably.
83%
Promoters
0%
Passives
17%
Detractors
Female
N/A
Druva's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Druva NPS by Ethnicity
Druva's NPS was rated 100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
Druva NPS by Age
Druva's NPS was rated 34 points by customers ages 31-35 on Comparably.
Druva NPS by Usage
Druva's NPS was rated 60 points by customers who have used Druva's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 60 | 1 to 2 Years | 60 |
Druva Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Druva users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Druva Customer Loyalty Score by Gender
Druva's Customer Loyalty score was rated 85 by Male customers on Comparably.
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Male
85%
Yes
Female
N/A
Yes
Druva Customer Loyalty Score by Ethnicity
Druva's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Druva.
100
out of 100
Caucasian
Druva Customer Loyalty Score by Age
Druva's Customer Loyalty score was rated 70% by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Druva.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 70% | 31-35 | 70% |
Druva Customer Loyalty Score by Usage
Druva's Customer Loyalty score was rated 82% by customers who have used Druva's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Druva Customer Loyalty Score by Industry
Druva's Customer Loyalty score was rated 82% by Tech industry customers.
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Druva Product Quality
4.1/5
Druva has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Druva Product Information
Druva’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Druva's product the highest.
- Website
- http://www.druva.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Big Data
Enterprise
Hardware and Devices
Mobile App
SaaS
Quick Insights into Druva Product Quality
Druva's Product Quality score was rated highest by Caucasian customers.
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Ranked Druva Product Quality the Highest
Druva Product Quality Score by Gender
Druva's Product Quality score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
Druva Product Quality Score by Ethnicity
Druva's Product Quality score was rated 4.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Druva.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.7 | Caucasian | 4.7 |
Druva Product Quality Score by Age
Druva's Product Quality score was rated 4.1 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Druva.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.1 | 31-35 | 4.1 |
Druva Product Quality Score by Usage
Druva's Product Quality score was rated 4.3 stars by customers who have used Druva's products/services for 1 to 2 Years.
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Druva Product Quality Score by Industry
Druva's Product Quality score was rated 4.1 stars by Tech industry customers.
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Druva Pricing
Druva ROI & Value For Money
3.6/5
Druva has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Druva Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Druva ROI
Druva's ROI score was rated highest by Caucasian customers.
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Ranked Druva ROI the Highest
Druva ROI Score by Gender
Druva's ROI score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
Druva ROI Score by Ethnicity
Druva's ROI score was rated 4.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Druva.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Druva ROI Score by Age
Druva's ROI score was rated 4.3 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Druva.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.3 | 31-35 | 4.3 |
Druva ROI Score by Usage
Druva's ROI score was rated 4.2 stars by customers who have used Druva's products/services for 1 to 2 Years.
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Druva ROI Score by Industry
Druva's ROI score was rated 3.9 stars by Tech industry customers.
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Druva Customer Satisfaction (CSAT)
Druva Customer Satisfaction (CSAT) Score
57 / 100
Druva has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
7%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
7%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Druva Customer Satisfaction
Druva's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Druva Customer Satisfaction the Highest
Druva Customer Satisfaction Score by Gender
Druva's Customer Satisfaction score was rated 60 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Druva.
60 / 100
MaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 20% | |
Very Dissatisfied | 0% |
Druva Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Druva's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Druva.
75 / 100
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
Druva Customer Satisfaction Score by Age
Druva's Customer Satisfaction score was rated 67 points by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Druva.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 67% |
Druva Customer Satisfaction Score by Usage
Druva's Customer Satisfaction score was rated 50 points by customers who have used Druva's products/services for 1 to 2 Years.
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Druva Customer Satisfaction Score by Industry
Druva's Customer Satisfaction score was rated 75 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Druva Customer Satisfaction Score by Industry",
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"label": "Tech",
"groupId": 104,
"score": 75,
"stars": 0,
"csatScore": 75,
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}Druva Customer Service
3.8/5
Druva has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Druva's overall Customer Service score rated by its users and customers.
About Druva's Customer Service
Address
800 W. California Ave, Suite 100, Sunnyvale, CA 94089
Website
http://www.druva.com
Quick Insights into Druva Customer Service
Druva's Customer Service score was rated highest by customers ages 31-35.
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Ranked Druva Customer Service the Highest
Druva Customer Service Score by Gender
Druva's Customer Service score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
Druva Customer Service Score by Ethnicity
Druva's Customer Service score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Druva.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Druva Customer Service Score by Age
Druva's Customer Service score was rated 4.6 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Druva.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 4.6 | 31-35 | 4.6 |
Druva Customer Service Score by Usage
Druva's Customer Service score was rated 4 stars by customers who have used Druva's products/services for 1 to 2 Years.
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Druva Customer Service Score by Industry
Druva's Customer Service score was rated 3.9 stars by Tech industry customers.
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Druva as an Employer
4.7/5
Druva has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Druva scored a 43 for Net Promoter Score and a 59 for Employee Net Promoter Score. NPS gauges how likely a customer of Druva would recommend the brand to a friend. ENPS measures how likely Druva employees would recommend working at Druva to a friend.
Net Promoter Score
43
NPS Score
| 62% | Promoters |
|---|---|
| 19% | Passive |
| 19% | Detractors |
Employee Net Promoter Score
59
eNPS Score
| 74% | Promoters |
|---|---|
| 11% | Passive |
| 15% | Detractors |
