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Netsuite is

Ranked

#152

Tech Brands

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Netsuite

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Netsuite is ranked #152 in Tech Brands

About Netsuite's Brand

NetSuite donate & discount accounting, ERP & CRM software to help social enterprises expand their impact Netsuite’s brand is ranked #494 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Netsuite. When compared to other organizations within the Tech industry, Netsuite is ranked #152. Among its major competitors, Netsuite is ranked in 8th place for NPS while SAP is 1st, and Workday is 2nd.

Brand at a Glance

74%

Customer Loyalty

3.4/5

Product Quality

3.2/5

Pricing

3/5

Customer Service

Netsuite Ranking

^#152 in Tech
^#4 / 4 of its competitors

Netsuite NPS

Netsuite's Net Promoter Score (NPS) is a 2 with 43% Promoters, 16% Passives, and 41% Detractors. Net Promoter Score tracks whether Netsuite's customers would recommend using the product based on a scale of -100 to 100.

Netsuite Overall NPS

NPS

43%	Promoters
16%	Passives
41%	Detractors

Netsuite NPS Trend

-100

-50

100

Summary	Date	Score
Jun 2024 6	Jun 2024	6
Jul 2024 6	Jul 2024	6
Aug 2024 6	Aug 2024	6
Oct 2024 4	Oct 2024	4
Nov 2024 4	Nov 2024	4
Dec 2024 4	Dec 2024	4
Jan 2025 2	Jan 2025	2
Mar 2025 2	Mar 2025	2
May 2025 2	May 2025	2
Aug 2025 2	Aug 2025	2
Sep 2025 2	Sep 2025	2
Oct 2025 2	Oct 2025	2

How Other Brands Compare

Netsuite is ranked #4 for NPS among its competitors. SAP and Workday come in first and second, with Dell Technologies coming in at third.

	Netsuite	Dell Technologies	SAP	Workday
Global Ranking	#494	#121	#185	#298
NPS	2	17	34	31
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	Neutral
Valuation Updated every 24 hours for public companies	-	$58.48B	$154.48B	$49.74B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Netsuite NPS by Gender

Male customers rated Netsuite's NPS 13 points higher than Female customers.

Male

-25

Netsuite's NPS was rated -25 by Male customers on Comparably.

30%

Promoters

15%

Passives

55%

Detractors

Female

-38

Netsuite's NPS was rated -38 by Female customers on Comparably.

31%

Promoters

Passives

69%

Detractors

Netsuite NPS by Ethnicity

Netsuite's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -51	Caucasian	-51
Hispanic or Latino 34	Hispanic or Latino	34
African American/Black 0	African American/Black	0
Asian or Pacific Islander 42	Asian or Pacific Islander	42
Other -72	Other	-72

Netsuite NPS by Age

Netsuite's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.

100

Summary

Age

Promoters

Passives

Detractors

26-30

62%

38%

31-35

24%

13%

63%

36-40

33%

67%

41-45

25%

75%

46-50

33%

17%

50%

51-55

17%

83%

56-60

50%

25%

Netsuite NPS by Usage

Netsuite's NPS was rated the highest by customers who have used Netsuite's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 0	Less than 1 Year	0
1 to 2 Years -15	1 to 2 Years	-15
2 to 5 Years -19	2 to 5 Years	-19
5 to 10 Years -6	5 to 10 Years	-6
Over 10 Years 0	Over 10 Years	0

Netsuite NPS vs. Competitors

Compared to its competitors, Netsuite's NPS is rated right above Creative Realities, and is preceded by INFOR (US), INC..

COMPANY		NPS Score
	SAP	34
	Workday	31
	VMware	31
	Sage	20
	Dell Technologies	17
	Epicor Software	17
	INFOR (US), INC.	5
	Netsuite	2
	Creative Realities	N/A

Netsuite NPS vs Companies in Tech

In the Tech industry, Netsuite's NPS is rated right below Peloton.

COMPANY		NPS Score
	Nintendo	55
	Spotify	49
	Apple	48
	Zoom Video Communications	44
	Netflix	43
	Google	42
	ROBLOX	38
	Peloton	31
	Netsuite	2

Netsuite Customer Reviews

Out of the 9 Netsuite customer reviews 3 were positive and 6 were constructive. Netsuite customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Netsuite Customer Loyalty

74%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

74% of Netsuite users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

74%

26%

Netsuite Customer Loyalty Score by Gender

Female customers rated Netsuite's Customer Loyalty score 5% higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Netsuite.

Male

67%

Yes

Female

72%

Yes

Netsuite Customer Loyalty Score by Ethnicity

Netsuite's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Netsuite.

out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

Netsuite Customer Loyalty Score by Age

Netsuite's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Netsuite.

20%

40%

60%

80%

100%

Summary	Age	Score
26-30 89%	26-30	89%
31-35 55%	31-35	55%
36-40 60%	36-40	60%
41-45 55%	41-45	55%
46-50 55%	46-50	55%
51-55 55%	51-55	55%
56-60 100%	56-60	100%

Netsuite Customer Loyalty Score by Usage

Netsuite's Customer Loyalty score was rated the highest by customers who have used Netsuite's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	66%
1 to 2 Years	75%
2 to 5 Years	64%
5 to 10 Years	70%
Over 10 Years	78%

Netsuite Customer Loyalty Score by Industry

Netsuite's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	72%
Accounting	55%
Aerospace and Aviation	64%
Manufacturing and Machinery	70%
Wholesale	70%

Netsuite Customer Loyalty vs. Competitors

Compared to its competitors, Netsuite's Customer Loyalty score is rated right above Sage, and is preceded by INFOR (US), INC..

COMPANY		Customer Loyalty Score
	SAP	80%
	Workday	80%
	VMware	79%
	Dell Technologies	78%
	Epicor Software	77%
	INFOR (US), INC.	77%
	Netsuite	74%
	Sage	67%
	Creative Realities	N/A

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Customer Loyalty for Other Tech Brands

In the Tech industry, Netsuite's Customer Loyalty score is rated right below Peloton.

COMPANY		Customer Loyalty Score
	ROBLOX	89%
	Nintendo	89%
	Netflix	87%
	Google	87%
	Spotify	87%
	Apple	86%
	Zoom Video Communications	84%
	Peloton	82%
	Netsuite	74%

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Netsuite Product Quality

3.4/5

Netsuite has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.

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Netsuite Product Information

Netsuite serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Netsuite supports Web devices and offers products for medium and large sized businesses.

Netsuite’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Consulting industry rated Netsuite's product the highest. Reviewers from the Wholesale industry rated Netsuite the lowest at 3.

Website: http://www.netsuite.com

Company Size: 1,001-5,000 Employees

Industry

Tech

Enterprise

FinTech

Mobile App

SaaS

Languages Supported

English

Chinese (Traditional)

Dutch

French

German

Indonesian

Portuguese

Spanish

Thai

Chinese (Simplified)

Japanese

Italian

Korean

Russian

Swedish

Polish

Danish

Taiwanese

Quick Insights into Netsuite Product Quality

Netsuite's Product Quality score was rated highest by customers ages 56-60, and rated lowest by customers ages 51-55.

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Ranked Netsuite Product Quality the Highest

56-60	4.7
Consulting	4.2
Over 10 Years	4.1

Ranked Netsuite Product Quality the Lowest

Other	2.4
Female	2.3
51-55	2

Netsuite Product Quality Score by Gender

Male customers rated Netsuite's Product Quality score 0.8 stars higher than Female customers.

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Male

3.1/5

Female

2.3/5

Netsuite Product Quality Score by Ethnicity

Netsuite's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Netsuite.

Summary	Ethnicity	Score
Caucasian 2.5	Caucasian	2.5
Hispanic or Latino 3.8	Hispanic or Latino	3.8
African American/Black 3.4	African American/Black	3.4
Asian or Pacific Islander 4	Asian or Pacific Islander	4
Other 2.4	Other	2.4

Netsuite Product Quality Score by Age

Netsuite's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Netsuite.

Summary	Age	Score
26-30 3.9	26-30	3.9
31-35 2.7	31-35	2.7
36-40 2.1	36-40	2.1
41-45 2.5	41-45	2.5
46-50 3.1	46-50	3.1
51-55 2	51-55	2
56-60 4.7	56-60	4.7

Netsuite Product Quality Score by Usage

Netsuite's Product Quality score was rated the highest by customers who have used Netsuite's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	3.3
1 to 2 Years	3
2 to 5 Years	2.8
5 to 10 Years	3.4
Over 10 Years	4.1

Netsuite Product Quality Score by Industry

Netsuite's Product Quality score was rated the highest by Consulting industry customers, and the lowest by Manufacturing and Machinery industry customers.

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Tech	4
Accounting	3.1
Aerospace and Aviation	2.8
Consulting	4.2
Healthcare, Hospitals and Medicine	3.6
Manufacturing and Machinery	2.6
Marketing, Advertising and Research	3.5
Retail	4.1
Telecommunications	3.9
Wholesale	3

Netsuite Product Quality vs. Competitors

Compared to its competitors, Netsuite's Product Quality score is rated right above Creative Realities, and is preceded by INFOR (US), INC..

COMPANY		Product Quality Score
	SAP	4.1/5
	VMware	4/5
	Workday	3.9/5
	Epicor Software	3.9/5
	Sage	3.6/5
	Dell Technologies	3.5/5
	INFOR (US), INC.	3.5/5
	Netsuite	3.4/5
	Creative Realities	N/A

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Product Quality for Other Tech Brands

In the Tech industry, Netsuite's Product Quality score is rated right below ROBLOX.

COMPANY		Product Quality Score
	Nintendo	4.4/5
	Apple	4.3/5
	Zoom Video Communications	4.3/5
	Netflix	4.2/5
	Spotify	4.2/5
	Google	4.1/5
	Peloton	4/5
	ROBLOX	4/5
	Netsuite	3.4/5

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Netsuite Pricing

Netsuite ROI & Value For Money

3.2/5

Netsuite has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.

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Netsuite Pricing Plans

Netsuite has a pricing structure that accommodates medium and large businesses. Starting from $499/month, Netsuite uses a subscription model. For the users that are not ready to commit yet, Netsuite also offers a free trial.

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consulting industry. The users from the Manufacturing and Machinery industry think that they had the lowest ROI from Netsuite.

Who Uses Netsuite?

Medium Businesses

Large Enterprises

Quick Insights into Netsuite ROI

Netsuite's ROI score was rated highest by customers from the Consulting industry, and rated lowest by customers ages 51-55.

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Ranked Netsuite ROI the Highest

Consulting	4.1
26-30	3.8
Asian or Pacific Islander	3.8

Ranked Netsuite ROI the Lowest

Female	2.3
Other	1.9
51-55	1.6

Netsuite ROI Score by Gender

Male customers rated Netsuite's ROI score 0.4 stars higher than Female customers.

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Male

2.7/5

Female

2.3/5

Netsuite ROI Score by Ethnicity

Netsuite's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 2.3	Caucasian	2.3
Hispanic or Latino 3.8	Hispanic or Latino	3.8
African American/Black 3.2	African American/Black	3.2
Asian or Pacific Islander 3.8	Asian or Pacific Islander	3.8
Other 1.9	Other	1.9

Netsuite ROI Score by Age

Netsuite's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.

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Summary	Age	Score
26-30 3.8	26-30	3.8
31-35 2.9	31-35	2.9
36-40 2.3	36-40	2.3
41-45 1.7	41-45	1.7
46-50 3	46-50	3
51-55 1.6	51-55	1.6
56-60 3.2	56-60	3.2

Netsuite ROI Score by Usage

Netsuite's ROI score was rated the highest by customers who have used Netsuite's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	3
1 to 2 Years	2.8
2 to 5 Years	2.3
5 to 10 Years	2.6
Over 10 Years	3

Netsuite ROI Score by Industry

Netsuite's ROI score was rated the highest by Consulting industry customers, and the lowest by Manufacturing and Machinery industry customers.

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Tech	3.5
Accounting	3.2
Aerospace and Aviation	2.9
Automotive and Transportation	3.3
Construction	3.9
Consulting	4.1
Consumer Goods	3
Healthcare, Hospitals and Medicine	3.2
Manufacturing and Machinery	2.4
Marketing, Advertising and Research	3.1
Wholesale	2.5

Netsuite Pricing vs. Competitors

Compared to its competitors, Netsuite's ROI score is rated right above Creative Realities, and is preceded by INFOR (US), INC..

COMPANY		Pricing Score
	SAP	3.9/5
	VMware	3.8/5
	Workday	3.8/5
	Epicor Software	3.6/5
	Sage	3.5/5
	Dell Technologies	3.5/5
	INFOR (US), INC.	3.4/5
	Netsuite	3.2/5
	Creative Realities	N/A

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ROI for Other Tech Brands

In the Tech industry, Netsuite's ROI score is rated right below ROBLOX.

COMPANY		Pricing Score
	Zoom Video Communications	4.1/5
	Google	4/5
	Spotify	4/5
	Nintendo	4/5
	Peloton	4/5
	Netflix	4/5
	Apple	4/5
	ROBLOX	3.8/5
	Netsuite	3.2/5

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Netsuite Customer Satisfaction (CSAT)

Netsuite Customer Satisfaction (CSAT) Score

60 / 100

Netsuite has an overall Customer Satisfaction score of 60 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	27%
Satisfied	33%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	8%
Very Dissatisfied	21%

Very Satisfied

27%

Satisfied

33%

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

Very Dissatisfied

21%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Netsuite Customer Satisfaction

Netsuite's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Manufacturing and Machinery industry.

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Ranked Netsuite Customer Satisfaction the Highest

Asian or Pacific Islander	86%
5 to 10 Years	75%
Aerospace and Aviation	75%

Ranked Netsuite Customer Satisfaction the Lowest

Other	33%
2 to 5 Years	25%
Manufacturing and Machinery	20%

Netsuite Customer Satisfaction Score by Gender

Female customers rated Netsuite's Customer Satisfaction score 5 points higher than Male customers.

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49 / 100

Male

	Very Satisfied	28%
	Satisfied	21%
	Neither Satisfied nor Dissatisfied	7%
	Dissatisfied	13%
	Very Dissatisfied	31%

54 / 100

Female

	Very Satisfied	18%
	Satisfied	36%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	9%
	Very Dissatisfied	37%

Netsuite Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Netsuite's Customer Satisfaction (CSAT) score was rated 41% according to Caucasian users and customers.

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41 / 100

Very Satisfied	14%
Satisfied	27%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	18%
Very Dissatisfied	36%

Very Satisfied

14%

Satisfied

27%

Neither Satisfied nor Dissatisfied

Dissatisfied

18%

Very Dissatisfied

36%

CSAT according to Hispanic or Latino

Netsuite's Customer Satisfaction (CSAT) score was rated 66% according to Hispanic or Latino users and customers.

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66 / 100

Very Satisfied	33%
Satisfied	33%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	34%

Very Satisfied

33%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

34%

CSAT according to African American/Black

Netsuite's Customer Satisfaction (CSAT) score was rated 50% according to African American/Black users and customers.

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50 / 100

Very Satisfied	50%
Satisfied	0%
Neither Satisfied nor Dissatisfied	25%
Dissatisfied	0%
Very Dissatisfied	25%

Very Satisfied

50%

Satisfied

Neither Satisfied nor Dissatisfied

25%

Dissatisfied

Very Dissatisfied

25%

CSAT according to Asian or Pacific Islander

Netsuite's Customer Satisfaction (CSAT) score was rated 86% according to Asian or Pacific Islander users and customers.

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86 / 100

Very Satisfied	57%
Satisfied	29%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	14%

Very Satisfied

57%

Satisfied

29%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

14%

CSAT according to Other

Netsuite's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.

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33 / 100

Very Satisfied	0%
Satisfied	33%
Neither Satisfied nor Dissatisfied	17%
Dissatisfied	17%
Very Dissatisfied	33%

Very Satisfied

Satisfied

33%

Neither Satisfied nor Dissatisfied

17%

Dissatisfied

17%

Very Dissatisfied

33%

Netsuite Customer Satisfaction Score by Age

Netsuite's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.

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100

Breakdown

Age

Score

26-30

71%

31-35

50%

36-40

38%

41-45

50%

46-50

40%

51-55

33%

56-60

67%

Netsuite Customer Satisfaction Score by Usage

Netsuite's Customer Satisfaction score was rated the highest by customers who have used Netsuite's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	57
1 to 2 Years	60
2 to 5 Years	25
5 to 10 Years	75
Over 10 Years	50

Netsuite Customer Satisfaction Score by Industry

Netsuite's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Manufacturing and Machinery industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "Netsuite Customer Satisfaction Score by Industry",
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			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 20,
			"stars": 0,
			"csatScore": 20,
			"text": "Netsuite's Customer Satisfaction score is  rated by Manufacturing and Machinery customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 20
		}
	]
}

Tech	67
Accounting	40
Aerospace and Aviation	75
Manufacturing and Machinery	20

Netsuite Customer Satisfaction vs. Competitors

Compared to its competitors, Netsuite's Customer Satisfaction score is rated right above Creative Realities, and is preceded by Sage.

COMPANY		Customer Satisfaction (CSAT) Score
	SAP	82%
	Epicor Software	82%
	VMware	76%
	Workday	72%
	Dell Technologies	68%
	INFOR (US), INC.	65%
	Sage	60%
	Netsuite	60%
	Creative Realities	0%

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Customer Satisfaction for Other Tech Brands

In the Tech industry, Netsuite's Customer Satisfaction score is rated right below Peloton.

COMPANY		Customer Satisfaction (CSAT) Score
	Nintendo	88%
	Netflix	85%
	Apple	85%
	Spotify	85%
	Google	81%
	Zoom Video Communications	74%
	ROBLOX	73%
	Peloton	63%
	Netsuite	60%

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Netsuite Customer Service

3/5

Netsuite has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.

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About Netsuite's Customer Service

Address

San Mateo, CA 94403

Website

http://www.netsuite.com

Phone Number

(877)638-7848

Netsuite's Social Links

linkedin.com/company/6137

Quick Insights into Netsuite Customer Service

Netsuite's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Wholesale industry.

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Ranked Netsuite Customer Service the Highest

Asian or Pacific Islander	4
26-30	3.7
Tech	3.5

Ranked Netsuite Customer Service the Lowest

Other	1.8
51-55	1.5
Wholesale	1.5

Netsuite Customer Service Score by Gender

Male customers rated Netsuite's Customer Service score 0.5 stars higher than Female customers.

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Male

2.7/5

Female

2.2/5

Netsuite Customer Service Score by Ethnicity

Netsuite's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2.1	Caucasian	2.1
Hispanic or Latino 3.5	Hispanic or Latino	3.5
African American/Black 3.2	African American/Black	3.2
Asian or Pacific Islander 4	Asian or Pacific Islander	4
Other 1.8	Other	1.8

Netsuite Customer Service Score by Age

Netsuite's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.

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100

Summary	Age	Customer Service Score
26-30 3.7	26-30	3.7
31-35 2.8	31-35	2.8
36-40 1.9	36-40	1.9
41-45 1.9	41-45	1.9
46-50 2.6	46-50	2.6
51-55 1.5	51-55	1.5
56-60 3.7	56-60	3.7

Netsuite Customer Service Score by Usage

Netsuite's Customer Service score was rated the highest by customers who have used Netsuite's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	2.9
1 to 2 Years	2.7
2 to 5 Years	2.1
5 to 10 Years	2.6
Over 10 Years	3

Netsuite Customer Service Score by Industry

Netsuite's Customer Service score was rated the highest by Tech industry customers, and the lowest by Wholesale industry customers.

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Tech	3.5
Accounting	2.4
Aerospace and Aviation	3
Manufacturing and Machinery	2
Wholesale	1.5

Netsuite Customer Service vs. Competitors

Compared to its competitors, Netsuite's Customer Service score is rated right above Creative Realities, and is preceded by INFOR (US), INC..

COMPANY		Customer Service Score
	SAP	4/5
	Epicor Software	3.9/5
	Workday	3.9/5
	VMware	3.8/5
	Sage	3.6/5
	Dell Technologies	3.4/5
	INFOR (US), INC.	3/5
	Netsuite	3/5
	Creative Realities	N/A

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Customer Service for Other Tech Brands

In the Tech industry, Netsuite's Customer Service score is rated right below ROBLOX.

COMPANY		Customer Service Score
	Apple	4.2/5
	Google	4/5
	Zoom Video Communications	4/5
	Nintendo	4/5
	Peloton	4/5
	Netflix	4/5
	Spotify	4/5
	ROBLOX	3.6/5
	Netsuite	3/5

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Netsuite as an Employer

4.2/5

Netsuite has a 4.2/5 stars for its overall company culture rated by their employees

top

15%

CEO of Netsuite

Zach Nelson

In the Top 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Netsuite scored a 2 for Net Promoter Score and a 21 for Employee Net Promoter Score. NPS gauges how likely a customer of Netsuite would recommend the brand to a friend. ENPS measures how likely Netsuite employees would recommend working at Netsuite to a friend.

Net Promoter Score

NPS Score

43%	Promoters
16%	Passive
41%	Detractors

Employee Net Promoter Score

eNPS Score

49%	Promoters
23%	Passive
28%	Detractors

Global Ranking Snapshot

Netsuite is ranked #494 in the Global Top 100 Brands. It ranks just behind Paycom and just ahead of Tyler Technologies.

RANK			INDUSTRY
492	Spanx	Sara Blakely	Fashion and Beauty
493	Paycom	Chad Richison	Business and Consumer Services
494	Netsuite	Zach Nelson	Tech
495	Tyler Technologies	Lynn Moore Jr.	Tech
496	Royal Dutch Shell	Ben Beurden	Energy and Manufacturing
497	Coach	Todd Kahn	Fashion and Beauty
498	New Era Cap	Christopher Koch	Fashion and Beauty

Tech Ranking Snapshot

Netsuite is ranked #152 in the Tech Industry. It ranks just behind Pampered Chef and just ahead of Tyler Technologies.

RANK		Location
150	CME Group	Chicago, IL
151	Pampered Chef	Addison, IL
152	Netsuite	San Mateo, CA
153	Tyler Technologies	Plano, TX
154	Siemens	Washington, DC
155	Infosys	New York City, NY
156	McAfee	Santa Clara, CA