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SAP is
Ranked
#47
in
Tech Brands
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SAP is ranked #47 in Tech Brands

About SAP's Brand

SAP provides enterprise software and solution for managing business operations and customer relations. SAP’s brand is ranked #185 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of SAP. When compared to other organizations within the Tech industry, SAP is ranked #47. Among its major competitors, SAP is ranked in 5th place for NPS while Apple is 1st, and Amazon is 2nd. Overall, SAP has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $154.48B

Brand at a Glance

81%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
4/5
Customer Service

SAP CMO
  SAP CMO

Alicia Tillman

Alicia Tillman serves as the Chief Marketing Officer of SAP. Alicia started at SAP in August of 2017. Alicia currently resides in the Greater New York City Area.

SAP Ranking

SAP NPS

SAP's Net Promoter Score (NPS) is a 36 with 59% Promoters, 18% Passives, and 23% Detractors. Net Promoter Score tracks whether SAP's customers would recommend using the product based on a scale of -100 to 100.

SAP Overall NPS

36
NPS
59%Promoters
18%Passives
23%Detractors
SAP Overall NPS

SAP NPS Trend

-100
-50
0
50
100
Jul 2021
32
Jul 202132
Aug 2021
32
Aug 202132
Sep 2021
32
Sep 202132
Oct 2021
29
Oct 202129
Nov 2021
29
Nov 202129
Dec 2021
30
Dec 202130
Jan 2022
30
Jan 202230
Feb 2022
31
Feb 202231
Mar 2022
31
Mar 202231
Apr 2022
31
Apr 202231
May 2022
33
May 202233
Jun 2022
35
Jun 202235

How Other Brands Compare

SAP is ranked #4 for NPS among its competitors. Apple and Amazon come in first and second, with Google coming in at third. Among those competitors, it is the lowest valued company behind Apple.

Sign Up for Brand Profile PRO to get the full Comparison data of SAP vs Competitors.

SAP's Logo
SAP
Amazon's Logo
Amazon
Apple's Logo
Apple
Google's Logo
Google
Global Ranking#185#5#6#9
NPS36535449
Social Sentiment Calculated by analyzing social media and other online mentionsNeutralNeutralNegativeNeutral
Valuation Updated every 24 hours for public companies$154.48B$1.64T$2.11T$1.42T

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

SAP NPS by Gender

Female customers rated SAP's NPS 24 points higher than Male customers.

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Male

40

SAP's NPS was rated 40 by Male customers on Comparably.

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60%
Promoters
20%
Passives
20%
Detractors

Female

64

SAP's NPS was rated 64 by Female customers on Comparably.

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73%
Promoters
18%
Passives
9%
Detractors

SAP NPS by Ethnicity

SAP's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of SAP.
-100
-50
0
50
100
Caucasian
75
Caucasian75
Hispanic or Latino
67
Hispanic or Latino67
Asian or Pacific Islander
50
Asian or Pacific Islander50
Other
53
Other53

SAP NPS by Age

SAP's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of SAP.
0
20
40
60
80
100
Promoters
86%
Passives
14%
Detractors
0%
18-2586%14%0%
Promoters
58%
Passives
34%
Detractors
8%
26-3058%34%8%
Promoters
71%
Passives
15%
Detractors
14%
31-3571%15%14%
Promoters
55%
Passives
36%
Detractors
9%
36-4055%36%9%
Promoters
75%
Passives
0%
Detractors
25%
41-4575%0%25%
Promoters
60%
Passives
20%
Detractors
20%
46-5060%20%20%
Promoters
25%
Passives
25%
Detractors
50%
56-6025%25%50%

SAP NPS by Usage

SAP's NPS was rated the highest by customers who have used SAP's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

Sign Up for Brand Profile PRO to get the full NPS by Usage data of SAP.
-100
-50
0
50
100
Less than 1 Year
45
Less than 1 Year45
1 to 2 Years
37
1 to 2 Years37
2 to 5 Years
40
2 to 5 Years40
5 to 10 Years
34
5 to 10 Years34
Over 10 Years
44
Over 10 Years44

SAP NPS vs. Competitors

Compared to its competitors, SAP's NPS is rated right above Salesforce, and is preceded by Deloitte (US).

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SAP's Logo
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Apple's Logo
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Deloitte (US) Logo
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Workday's Logo
IBM's Logo
Accenture (Global) Logo
Oracle's Logo

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SAP NPS vs Companies in Tech

In the Tech industry, SAP's NPS is rated right below ROBLOX.

Unlock SAP NPS vs. Companies in Tech Data

SAP's Logo
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Peloton's Logo
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SAP Customer Reviews

Out of the 10 SAP customer reviews 10 were positive and 0 were constructive. SAP customer reviews reflect that all customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
continuous development strategy to evolve along with customer changing / rising needs
Review from Philadelphia, PA / Male / Caucasian / 36-40
What do you value most about this brand?
Product service innovative superior new
Review from Philadelphia, PA / Male / Other / 41-45
What do you value most about this brand?
good quality, perfect service, flexibility
Review from Philadelphia, PA / Female / Other / 31-35
What do you value most about this brand?
Valuable in every aspect for our company
Review from Philadelphia, PA / Female / Other / 26-30
What do you value most about this brand?
The ability to help out anyone with any question or directions
Review from Philadelphia, PA / Female / Caucasian / 18-25

SAP Customer Loyalty

81%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

81% of SAP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

81
81%
19
19%
SAP Customer Loyalty

SAP Customer Loyalty Score by Gender

Female customers rated SAP's Customer Loyalty score 22% higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of SAP.
Male
78%
Yes
Female
100%
Yes

SAP Customer Loyalty Score by Ethnicity

SAP's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of SAP.
93
out of 100
Caucasian
100
out of 100
Hispanic or Latino
80
out of 100
Asian or Pacific Islander
88
out of 100
Other

SAP Customer Loyalty Score by Age

SAP's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of SAP.
0
20%
40%
60%
80%
100%
18-25
100%
18-25100%
26-30
85%
26-3085%
31-35
100%
31-35100%
36-40
84%
36-4084%
41-45
85%
41-4585%
46-50
82%
46-5082%
56-60
78%
56-6078%

SAP Customer Loyalty Score by Usage

SAP's Customer Loyalty score was rated the highest by customers who have used SAP's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
80%
1 to 2 Years
93%
2 to 5 Years
84%
5 to 10 Years
94%
Over 10 Years
95%

SAP Customer Loyalty Score by Industry

SAP's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Consulting industry customers.

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Tech
90%
Accounting
100%
Aerospace and Aviation
100%
Fashion and Beauty
100%
Consulting
85%

SAP Customer Loyalty vs. Competitors

Compared to its competitors, SAP's Customer Loyalty score is rated right above Workday, and is preceded by Apple.

COMPANYCustomer Loyalty Score
Amazon89%
Google88%
Apple87%
SAP81%
Workday81%
IBM79%
Deloitte (US)78%
Salesforce74%
Accenture (Global)73%
Oracle71%

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Customer Loyalty for Other Tech Brands

In the Tech industry, SAP's Customer Loyalty score is rated right below Spotify.

COMPANYCustomer Loyalty Score
Peloton90%
ROBLOX90%
Nintendo90%
Netflix88%
Google88%
Zoom Video Communications88%
Apple87%
Spotify87%
SAP81%

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SAP Product Quality

4.1/5

SAP has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.

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SAP Product Information

SAP serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, and Germany. SAP supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.

SAP’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Marketing, Advertising and Research industry rated SAP's product the highest. Reviewers from the Tech industry rated SAP the lowest at 4.1.

Website
http://www.sap.com/
Company Size
10,000+ Employees

Industry

Tech
Big Data
Enterprise
SaaS

Languages Supported

English
French
German
Spanish

Quick Insights into SAP Product Quality

SAP's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers from the Fashion and Beauty industry.

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Ranked SAP Product Quality the Highest

18-25
5
Marketing, Advertising and Research
4.8
Hispanic or Latino
4.6

Ranked SAP Product Quality the Lowest

1 to 2 Years
4.1
56-60
3.5
Fashion and Beauty
3.5

SAP Product Quality Score by Gender

Female customers rated SAP's Product Quality score 0.3 stars higher than Male customers.

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Male

4.2/5

Female

4.5/5

SAP Product Quality Score by Ethnicity

SAP's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of SAP.
0
1
2
3
4
5
Caucasian
4.4
Caucasian4.4
Hispanic or Latino
4.6
Hispanic or Latino4.6
Asian or Pacific Islander
4.2
Asian or Pacific Islander4.2
Other
4.3
Other4.3

SAP Product Quality Score by Age

SAP's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of SAP.
0
1
2
3
4
5
18-25
5
18-255
26-30
4.4
26-304.4
31-35
4.2
31-354.2
36-40
3.9
36-403.9
41-45
4.1
41-454.1
46-50
4.4
46-504.4
56-60
3.5
56-603.5

SAP Product Quality Score by Usage

SAP's Product Quality score was rated the highest by customers who have used SAP's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
4.3
1 to 2 Years
4.1
2 to 5 Years
4.2
5 to 10 Years
4.2
Over 10 Years
4.5

SAP Product Quality Score by Industry

SAP's Product Quality score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Fashion and Beauty industry customers.

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Tech
4.1
Accounting
4.5
Aerospace and Aviation
4.1
Fashion and Beauty
3.5
Banking and Financial Services
3.7
Consulting
4.2
Consumer Goods
4.3
Healthcare, Hospitals and Medicine
4.5
Manufacturing and Machinery
4.3
Marketing, Advertising and Research
4.8
Telecommunications
4.4

SAP Product Quality vs. Competitors

Compared to its competitors, SAP's Product Quality score is rated right above Deloitte (US), and is preceded by Salesforce.

COMPANYProduct Quality Score
Apple4.4/5
Amazon4.3/5
Google4.2/5
Salesforce4.2/5
SAP4.1/5
Deloitte (US)4/5
IBM4/5
Accenture (Global)4/5
Workday4/5
Oracle3.9/5

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Product Quality for Other Tech Brands

In the Tech industry, SAP's Product Quality score is rated right above ROBLOX, and is preceded by Google.

COMPANYProduct Quality Score
Peloton4.5/5
Zoom Video Communications4.4/5
Nintendo4.4/5
Apple4.4/5
Netflix4.3/5
Spotify4.3/5
Google4.2/5
SAP4.1/5
ROBLOX4.1/5

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SAP Pricing

SAP ROI & Value For Money

3.9/5

SAP has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.

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SAP Pricing Plans

SAP has a pricing structure that accommodates small, medium, and large businesses. Starting from $22/month, SAP uses a subscription model.

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Biotech and Pharmaceuticals industry. The users from the Fashion and Beauty industry think that they had the lowest ROI from SAP.

Who Uses SAP?

Small Businesses
Medium Businesses
Large Enterprises

Quick Insights into SAP ROI

SAP's ROI score was rated highest by customers ages 18-25, and rated lowest by customers ages 56-60.

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Ranked SAP ROI the Highest

18-25
4.7
Biotech and Pharmaceuticals
4.6
Hispanic or Latino
4.6

Ranked SAP ROI the Lowest

Male
3.9
Fashion and Beauty
3.3
56-60
3.1

SAP ROI Score by Gender

Female customers rated SAP's ROI score 0.4 stars higher than Male customers.

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Male

3.9/5

Female

4.3/5

SAP ROI Score by Ethnicity

SAP's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.

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0
1
2
3
4
5
Caucasian
4.1
Caucasian4.1
Hispanic or Latino
4.6
Hispanic or Latino4.6
Asian or Pacific Islander
4
Asian or Pacific Islander4
Other
4.2
Other4.2

SAP ROI Score by Age

SAP's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

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0
1
2
3
4
5
18-25
4.7
18-254.7
26-30
4.2
26-304.2
31-35
4
31-354
36-40
4
36-404
41-45
3.9
41-453.9
46-50
4.2
46-504.2
56-60
3.1
56-603.1

SAP ROI Score by Usage

SAP's ROI score was rated the highest by customers who have used SAP's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
4
1 to 2 Years
3.9
2 to 5 Years
4.1
5 to 10 Years
4
Over 10 Years
4.1

SAP ROI Score by Industry

SAP's ROI score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Fashion and Beauty industry customers.

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Tech
3.9
Accounting
4.5
Aerospace and Aviation
3.6
Fashion and Beauty
3.3
Banking and Financial Services
4.3
Biotech and Pharmaceuticals
4.6
Consulting
4.2
Consumer Goods
3.9
Education
4.5
Healthcare, Hospitals and Medicine
4.1
Manufacturing and Machinery
3.6
Marketing, Advertising and Research
4.6

SAP Pricing vs. Competitors

Compared to its competitors, SAP's ROI score is rated right above Accenture (Global), and is preceded by Workday.

COMPANYPricing Score
Amazon4.1/5
Salesforce4.1/5
Apple4.1/5
Google4.1/5
Deloitte (US)4/5
IBM4/5
Workday3.9/5
SAP3.9/5
Accenture (Global)3.9/5
Oracle3.8/5

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ROI for Other Tech Brands

In the Tech industry, SAP's ROI score is rated right above ROBLOX, and is preceded by Netflix.

COMPANYPricing Score
Peloton4.3/5
Zoom Video Communications4.2/5
Spotify4.1/5
Apple4.1/5
Google4.1/5
Nintendo4.1/5
Netflix4/5
SAP3.9/5
ROBLOX3.9/5

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SAP Customer Satisfaction (CSAT)

SAP Customer Satisfaction (CSAT) Score

89 / 100

SAP has an overall Customer Satisfaction score of 89 rated by its users and customers.

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Very Satisfied51%
Satisfied38%
Neither Satisfied nor Dissatisfied5%
Dissatisfied1%
Very Dissatisfied5%
Very Satisfied
51%
Satisfied
38%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
1%
Very Dissatisfied
5%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into SAP Customer Satisfaction

SAP's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers ages 41-45.

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Ranked SAP Customer Satisfaction the Highest

18-25
100%
2 to 5 Years
100%
Accounting
100%

Ranked SAP Customer Satisfaction the Lowest

5 to 10 Years
83%
Tech
80%
41-45
72%

SAP Customer Satisfaction Score by Gender

Female customers rated SAP's Customer Satisfaction score 15 points higher than Male customers.

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85 / 100
Male
Very Satisfied
53%
Satisfied
32%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
5%
Very Dissatisfied
5%
100 / 100
Female
Very Satisfied
58%
Satisfied
42%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

SAP Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

SAP's Customer Satisfaction (CSAT) score was rated 86% according to Caucasian users and customers.

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86 / 100
Very Satisfied57%
Satisfied29%
Neither Satisfied nor Dissatisfied0%
Dissatisfied14%
Very Dissatisfied0%
Very Satisfied
57%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
0%

CSAT according to Hispanic or Latino

SAP's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.

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100 / 100
Very Satisfied67%
Satisfied33%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Asian or Pacific Islander

SAP's Customer Satisfaction (CSAT) score was rated 89% according to Asian or Pacific Islander users and customers.

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89 / 100
Very Satisfied45%
Satisfied44%
Neither Satisfied nor Dissatisfied11%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
45%
Satisfied
44%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Other

SAP's Customer Satisfaction (CSAT) score was rated 93% according to Other users and customers.

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93 / 100
Very Satisfied62%
Satisfied31%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied7%
Very Satisfied
62%
Satisfied
31%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
7%

SAP Customer Satisfaction Score by Age

SAP's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

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0
20
40
60
80
100
18-25 CSAT Score
100%
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
18-25100%
26-30 CSAT Score
100%
Very Satisfied
44%
Satisfied
56%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
26-30100%
31-35 CSAT Score
100%
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
31-35100%
36-40 CSAT Score
86%
Very Satisfied
43%
Satisfied
43%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
0%
36-4086%
41-45 CSAT Score
72%
Very Satisfied
58%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
14%
41-4572%

SAP Customer Satisfaction Score by Usage

SAP's Customer Satisfaction score was rated the highest by customers who have used SAP's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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1 to 2 Years
83
2 to 5 Years
100
5 to 10 Years
83
Over 10 Years
88

SAP Customer Satisfaction Score by Industry

SAP's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.

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Tech
80
Accounting
100
Consulting
100

SAP Customer Satisfaction vs. Competitors

Compared to its competitors, SAP's Customer Satisfaction score is rated right above Apple, and is preceded by IBM.

COMPANYCustomer Satisfaction (CSAT) Score
IBM90%
SAP89%
Apple87%
Amazon87%
Google84%
Deloitte (US)83%
Accenture (Global)79%
Salesforce77%
Workday74%
Oracle70%

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Customer Satisfaction for Other Tech Brands

In the Tech industry, SAP's Customer Satisfaction score is rated right above Netflix, and is preceded by Nintendo.

COMPANYCustomer Satisfaction (CSAT) Score
Nintendo93%
SAP89%
Netflix87%
Apple87%
Spotify87%
Google84%
Zoom Video Communications79%
Peloton77%
ROBLOX76%

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SAP Customer Service

4/5

SAP has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.

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About SAP's Customer Service

Address

3999 West Chester Pike, Newtown Square, PA 19073


Website

http://www.sap.com/


Phone Number

+1-610-661-1000

Quick Insights into SAP Customer Service

SAP's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers from the Fashion and Beauty industry.

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Ranked SAP Customer Service the Highest

18-25
4.8
Accounting
4.8
Hispanic or Latino
4.8

Ranked SAP Customer Service the Lowest

Male
3.9
56-60
3.6
Fashion and Beauty
3.3

SAP Customer Service Score by Gender

Female customers rated SAP's Customer Service score 0.5 stars higher than Male customers.

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Male

3.9/5

Female

4.4/5

SAP Customer Service Score by Ethnicity

SAP's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

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0
20
40
60
80
100
Caucasian
4.1
Caucasian4.1
Hispanic or Latino
4.8
Hispanic or Latino4.8
Asian or Pacific Islander
4.2
Asian or Pacific Islander4.2
Other
4.2
Other4.2

SAP Customer Service Score by Age

SAP's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

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0
20
40
60
80
100
18-25
4.8
18-254.8
26-30
4.2
26-304.2
31-35
4.1
31-354.1
36-40
4.1
36-404.1
41-45
3.9
41-453.9
46-50
4.1
46-504.1
56-60
3.6
56-603.6

SAP Customer Service Score by Usage

SAP's Customer Service score was rated the highest by customers who have used SAP's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
4
1 to 2 Years
3.9
2 to 5 Years
4.3
5 to 10 Years
4
Over 10 Years
4.2

SAP Customer Service Score by Industry

SAP's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Fashion and Beauty industry customers.

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Tech
3.9
Accounting
4.8
Aerospace and Aviation
4
Fashion and Beauty
3.3
Consulting
4.3

SAP Customer Service vs. Competitors

Compared to its competitors, SAP's Customer Service score is rated right above Workday, and is preceded by Accenture (Global).

COMPANYCustomer Service Score
Salesforce4.3/5
Apple4.2/5
Amazon4.2/5
IBM4.1/5
Google4.1/5
Deloitte (US)4.1/5
Accenture (Global)4/5
SAP4/5
Workday4/5
Oracle3.8/5

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Customer Service for Other Tech Brands

In the Tech industry, SAP's Customer Service score is rated right above ROBLOX, and is preceded by Netflix.

COMPANYCustomer Service Score
Peloton4.3/5
Apple4.2/5
Zoom Video Communications4.1/5
Google4.1/5
Spotify4.1/5
Nintendo4.1/5
Netflix4/5
SAP4/5
ROBLOX3.7/5

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SAP as an Employer

4.7/5

SAP has a 4.7/5 stars for its overall company culture rated by their employees

  SAP CEO
top
5%
CEO of SAP

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

SAP scored a 36 for Net Promoter Score and a 51 for Employee Net Promoter Score. NPS gauges how likely a customer of SAP would recommend the brand to a friend. ENPS measures how likely SAP employees would recommend working at SAP to a friend.

Net Promoter Score

36
NPS Score
59%Promoters
18%Passive
23%Detractors

Employee Net Promoter Score

51
eNPS Score
67%Promoters
17%Passive
16%Detractors

Global Ranking Snapshot

SAP is ranked #185 in the Global Top 100 Brands. It ranks just behind PwC and just ahead of Chewy.

RANKCOMPANYCEOINDUSTRY
183
Instacart  Instacart CEO
Fidji Simo
Tech
184
PwC  PwC CEO
Tim Ryan
Business and Consumer Services
185
SAP  SAP CEO
Christian Klein
Tech
186
Chewy  Chewy CEO
Sumit Singh
Retail
187
John Deere  John Deere CEO
Samuel Allen
Energy and Manufacturing
188
Kaiser Permanente  Kaiser Permanente CEO
Gregory Adams
Health and Wellness
189
Zillow  Zillow CEO
Rich Barton
Tech

Tech Ranking Snapshot

SAP is ranked #47 in the Tech Industry. It ranks just behind Instacart and just ahead of Zillow.

RANKCOMPANYLocation
45
Dyson
Chicago, IL
46
Instacart
San Francisco, CA
47
SAP
Newtown Square, PA
48
Zillow
Seattle, WA
49
Paychex
Rochester, NY
50
Qualcomm
San Diego, CA
51
Atlassian
San Francisco, CA