
Atlassian is a leading provider of collaboration, development, and issue tracking software for teams. With over 150,000 global customers (including 85 of the Fortune 100), we’re advancing the power of collaboration with products including Jira, Jira Service Desk, Jira Ops, Confluence, Bitbucket, Trello, and more. Driven by honest values, an amazing culture, and consistent revenue growth, we’re out to unleash the potential of every team. Atlassian’s brand is ranked #204 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Atlassian. When compared to other organizations within the Tech industry, Atlassian is ranked #51. Among its major competitors, Atlassian is ranked in 9th place for NPS while CollabNet is 1st, and GitHub is 2nd. Overall, Atlassian has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $55.32B

Robert Chatwani serves as the Chief Marketing Officer of Atlassian. Robert started at Atlassian in April of 2017. Robert currently resides in San Francisco Bay Area.
Atlassian's Net Promoter Score (NPS) is a 35 with 56% Promoters, 23% Passives, and 21% Detractors. Net Promoter Score tracks whether Atlassian's customers would recommend using the product based on a scale of -100 to 100.
| 56% | Promoters |
|---|---|
| 23% | Passives |
| 21% | Detractors |
| Summary | Date | Score |
|---|---|---|
Jul 2024 37 | Jul 2024 | 37 |
Aug 2024 38 | Aug 2024 | 38 |
Sep 2024 36 | Sep 2024 | 36 |
Oct 2024 36 | Oct 2024 | 36 |
Nov 2024 36 | Nov 2024 | 36 |
Dec 2024 36 | Dec 2024 | 36 |
Jan 2025 36 | Jan 2025 | 36 |
Mar 2025 36 | Mar 2025 | 36 |
May 2025 36 | May 2025 | 36 |
Jun 2025 36 | Jun 2025 | 36 |
Nov 2025 36 | Nov 2025 | 36 |
Dec 2025 36 | Dec 2025 | 36 |
Atlassian is ranked #4 for NPS among its competitors. GitHub and Google come in first and second, with Microsoft coming in at third. Among those competitors, it is the lowest valued company behind Microsoft.
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Female customers rated Atlassian's NPS 16 points higher than Male customers.
Atlassian's NPS was rated 33 by Male customers on Comparably.
Atlassian's NPS was rated 49 by Female customers on Comparably.
Atlassian's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 14 | Caucasian | 14 |
Hispanic or Latino 80 | Hispanic or Latino | 80 |
African American/Black 49 | African American/Black | 49 |
Asian or Pacific Islander 68 | Asian or Pacific Islander | 68 |
Other -11 | Other | -11 |
Atlassian's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
Atlassian's NPS was rated the highest by customers who have used Atlassian's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 70 | Less than 1 Year | 70 |
1 to 2 Years 16 | 1 to 2 Years | 16 |
2 to 5 Years 49 | 2 to 5 Years | 49 |
5 to 10 Years 26 | 5 to 10 Years | 26 |
Over 10 Years 18 | Over 10 Years | 18 |
Compared to its competitors, Atlassian's NPS is rated right above Recorded Future, and is preceded by Salesforce.
| COMPANY | NPS Score | |
|---|---|---|
![]() | CollabNet | 100 |
![]() | GitHub | 50 |
![]() | ServiceNow | 44 |
![]() | 42 | |
![]() | Zendesk | 41 |
![]() | Asana | 40 |
![]() | Microsoft | 38 |
![]() | Salesforce | 36 |
![]() | Atlassian | 35 |
![]() | Recorded Future | 30 |
![]() | Jive Software | -50 |
Out of the 20 Atlassian customer reviews 15 were positive and 5 were constructive. Atlassian customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Atlassian users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Male customers rated Atlassian's Customer Loyalty score 10% higher than Female customers.
Atlassian's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
% who answered "Yes"
Atlassian's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
| Summary | Age | Score |
|---|---|---|
18-25 89% | 18-25 | 89% |
26-30 79% | 26-30 | 79% |
31-35 86% | 31-35 | 86% |
36-40 75% | 36-40 | 75% |
41-45 84% | 41-45 | 84% |
46-50 80% | 46-50 | 80% |
51-55 100% | 51-55 | 100% |
56-60 100% | 56-60 | 100% |
Atlassian's Customer Loyalty score was rated the highest by customers who have used Atlassian's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Atlassian's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Compared to its competitors, Atlassian's Customer Loyalty score is rated right above Salesforce, and is preceded by Asana.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | Jive Software | 100% |
![]() | 87% | |
![]() | ServiceNow | 86% |
![]() | Microsoft | 84% |
![]() | GitHub | 83% |
![]() | Zendesk | 81% |
![]() | Asana | 78% |
![]() | Atlassian | 76% |
![]() | Salesforce | 75% |
![]() | Recorded Future | 73% |
![]() | CollabNet | N/A |
In the Tech industry, Atlassian's Customer Loyalty score is rated right below Peloton.
Atlassian has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Atlassian's overall Product Quality score rated by its users and customers.
Atlassian’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Atlassian's product the highest. Reviewers from the Arts and Entertainment industry rated Atlassian the lowest at 3.4.
Atlassian's Product Quality score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Arts and Entertainment industry.
Female customers rated Atlassian's Product Quality score 0.3 stars higher than Male customers.
Atlassian's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Hispanic or Latino 4.8 | Hispanic or Latino | 4.8 |
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 4 | Other | 4 |
Atlassian's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 4.3 | 26-30 | 4.3 |
31-35 4.3 | 31-35 | 4.3 |
36-40 4 | 36-40 | 4 |
41-45 4.2 | 41-45 | 4.2 |
46-50 3.6 | 46-50 | 3.6 |
51-55 3.5 | 51-55 | 3.5 |
56-60 4.6 | 56-60 | 4.6 |
Atlassian's Product Quality score was rated the highest by customers who have used Atlassian's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Atlassian's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Compared to its competitors, Atlassian's Product Quality score is rated right above Recorded Future, and is preceded by Salesforce.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | GitHub | 4.3/5 |
![]() | ServiceNow | 4.2/5 |
![]() | Zendesk | 4.2/5 |
![]() | Asana | 4.2/5 |
![]() | 4.1/5 | |
![]() | Microsoft | 4.1/5 |
![]() | Salesforce | 4/5 |
![]() | Atlassian | 3.9/5 |
![]() | Recorded Future | 3.9/5 |
![]() | Jive Software | 2.5/5 |
![]() | CollabNet | N/A |
In the Tech industry, Atlassian's Product Quality score is rated right below ROBLOX.
Atlassian has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Atlassian's overall ROI score rated by its users and customers.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from Atlassian.
Atlassian's ROI score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers ages 51-55.
Female customers rated Atlassian's ROI score 0.2 stars higher than Male customers.
Atlassian's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Hispanic or Latino 4.5 | Hispanic or Latino | 4.5 |
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 3.5 | Other | 3.5 |
Atlassian's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 4.1 | 26-30 | 4.1 |
31-35 4.2 | 31-35 | 4.2 |
36-40 4.1 | 36-40 | 4.1 |
41-45 4 | 41-45 | 4 |
46-50 3.5 | 46-50 | 3.5 |
51-55 2.9 | 51-55 | 2.9 |
56-60 4 | 56-60 | 4 |
Atlassian's ROI score was rated the highest by customers who have used Atlassian's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Atlassian's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Compared to its competitors, Atlassian's ROI score is rated right above Recorded Future, and is preceded by Microsoft.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | GitHub | 4.2/5 |
![]() | ServiceNow | 4.1/5 |
![]() | 4/5 | |
![]() | Zendesk | 4/5 |
![]() | Asana | 4/5 |
![]() | Salesforce | 4/5 |
![]() | Microsoft | 4/5 |
![]() | Atlassian | 3.9/5 |
![]() | Recorded Future | 3.9/5 |
![]() | Jive Software | 3/5 |
![]() | CollabNet | N/A |
In the Tech industry, Atlassian's ROI score is rated right above ROBLOX, and is preceded by Apple.
Atlassian has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Atlassian's Customer Satisfaction score was rated highest by customers ages 56-60, and rated lowest by customers who have used Atlassian's products/services for Over 10 Years.
Female customers rated Atlassian's Customer Satisfaction score 4 points higher than Male customers.
Very Satisfied | 36% | |
|---|---|---|
Satisfied | 43% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 2% | |
Very Dissatisfied | 14% |
Very Satisfied | 50% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 0% | |
Very Dissatisfied | 4% |
Atlassian's Customer Satisfaction (CSAT) score was rated 71% according to Caucasian users and customers.
Atlassian's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.
Atlassian's Customer Satisfaction (CSAT) score was rated 75% according to African American/Black users and customers.
Atlassian's Customer Satisfaction (CSAT) score was rated 94% according to Asian or Pacific Islander users and customers.
Atlassian's Customer Satisfaction (CSAT) score was rated 78% according to Other users and customers.
Atlassian's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 46-50.
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% | |||||||||||||||
| 26-30 | 80% | |||||||||||||||
| 31-35 | 93% | |||||||||||||||
| 36-40 | 84% | |||||||||||||||
| 41-45 | 78% | |||||||||||||||
| 46-50 | 63% | |||||||||||||||
| 51-55 | 80% | |||||||||||||||
| 56-60 | 100% |
Atlassian's Customer Satisfaction score was rated the highest by customers who have used Atlassian's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Atlassian's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Atlassian Customer Satisfaction Score by Industry",
"text": "Atlassian's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Arts and Entertainment industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 79,
"stars": 0,
"csatScore": 79,
"text": "Atlassian's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 79
},
{
"label": "Accounting",
"groupId": 495,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Atlassian's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 80,
"stars": 0,
"csatScore": 80,
"text": "Atlassian's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 80
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Atlassian's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 84,
"stars": 0,
"csatScore": 84,
"text": "Atlassian's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 84
}
]
}Compared to its competitors, Atlassian's Customer Satisfaction score is rated right above Salesforce, and is preceded by Microsoft.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | Asana | 85% |
![]() | ServiceNow | 83% |
![]() | 81% | |
![]() | Zendesk | 81% |
![]() | GitHub | 80% |
![]() | Microsoft | 80% |
![]() | Atlassian | 80% |
![]() | Salesforce | 79% |
![]() | Recorded Future | 70% |
![]() | CollabNet | 0% |
![]() | Jive Software | 0% |
In the Tech industry, Atlassian's Customer Satisfaction score is rated right above Zoom Video Communications, and is preceded by Google.
Atlassian has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Atlassian's overall Customer Service score rated by its users and customers.
350 Bush, Atlassian, Floor 13, San Francisco, CA 94104
https://www.atlassian.com
(415) 701-1110
Atlassian's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers who have used Atlassian's products/services for Over 10 Years.
Female customers rated Atlassian's Customer Service score 0.4 stars higher than Male customers.
Atlassian's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Hispanic or Latino 4.3 | Hispanic or Latino | 4.3 |
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 3.5 | Other | 3.5 |
Atlassian's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
26-30 3.9 | 26-30 | 3.9 |
31-35 4.3 | 31-35 | 4.3 |
36-40 3.9 | 36-40 | 3.9 |
41-45 3.7 | 41-45 | 3.7 |
46-50 3.3 | 46-50 | 3.3 |
51-55 3.3 | 51-55 | 3.3 |
56-60 4.1 | 56-60 | 4.1 |
Atlassian's Customer Service score was rated the highest by customers who have used Atlassian's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Atlassian's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Compared to its competitors, Atlassian's Customer Service score is rated right above Recorded Future, and is preceded by Salesforce.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | ServiceNow | 4.1/5 |
![]() | GitHub | 4/5 |
![]() | 4/5 | |
![]() | Zendesk | 4/5 |
![]() | Asana | 4/5 |
![]() | Microsoft | 4/5 |
![]() | Salesforce | 4/5 |
![]() | Atlassian | 4/5 |
![]() | Recorded Future | 4/5 |
![]() | Jive Software | 3.5/5 |
![]() | CollabNet | N/A |
In the Tech industry, Atlassian's Customer Service score is rated right above Peloton, and is preceded by Nintendo.
Atlassian has a 4.5/5 stars for its overall company culture rated by their employees

In the Top 5% of Similar Sized Companies on Comparably.
Atlassian scored a 35 for Net Promoter Score and a 46 for Employee Net Promoter Score. NPS gauges how likely a customer of Atlassian would recommend the brand to a friend. ENPS measures how likely Atlassian employees would recommend working at Atlassian to a friend.
| 56% | Promoters |
|---|---|
| 23% | Passive |
| 21% | Detractors |
| 64% | Promoters |
|---|---|
| 18% | Passive |
| 18% | Detractors |
Atlassian is ranked #204 in the Global Top 100 Brands. It ranks just behind The Kraft Heinz Company and just ahead of Bristol Myers Squibb.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
202 | ![]() | Qualcomm | ![]() | Steve Mollenkopf | Tech |
203 | ![]() | The Kraft Heinz Company | ![]() | Miguel Patricio | Food and Beverages |
204 | ![]() | Atlassian | ![]() | Scott Farquhar & Mike Cannon-Brookes | Tech |
205 | ![]() | Bristol Myers Squibb | ![]() | Giovanni Caforio | Health and Wellness |
206 | ![]() | Nasdaq | ![]() | Adena T. Friedman | Banking and Financial Services |
207 | ![]() | Dole Food Company | ![]() | David Murdock | Food and Beverages |
208 | ![]() | SpaceX | ![]() | Elon Musk | Tech |
Atlassian is ranked #51 in the Tech Industry. It ranks just behind Qualcomm and just ahead of SpaceX.