Atlassian NPS & Customer Reviews | Comparably
Atlassian is
Ranked
#51
in
Tech Brands
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Atlassian is ranked #51 in Tech Brands

About Atlassian's Brand

Atlassian is a leading provider of collaboration, development, and issue tracking software for teams. With over 150,000 global customers (including 85 of the Fortune 100), we’re advancing the power of collaboration with products including Jira, Jira Service Desk, Jira Ops, Confluence, Bitbucket, Trello, and more. Driven by honest values, an amazing culture, and consistent revenue growth, we’re out to unleash the potential of every team. Atlassian’s brand is ranked #204 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Atlassian. When compared to other organizations within the Tech industry, Atlassian is ranked #51. Among its major competitors, Atlassian is ranked in 9th place for NPS while CollabNet is 1st, and GitHub is 2nd. Overall, Atlassian has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $55.32B

Brand at a Glance

76%
Customer Loyalty
3.9/5
Product Quality
3.9/5
Pricing
4/5
Customer Service

Atlassian CMO
  Atlassian CMO

Robert Chatwani

Robert Chatwani serves as the Chief Marketing Officer of Atlassian. Robert started at Atlassian in April of 2017. Robert currently resides in San Francisco Bay Area.

Atlassian Ranking

Atlassian NPS

Atlassian's Net Promoter Score (NPS) is a 35 with 56% Promoters, 23% Passives, and 21% Detractors. Net Promoter Score tracks whether Atlassian's customers would recommend using the product based on a scale of -100 to 100.

Atlassian Overall NPS

35
NPS
56%Promoters
23%Passives
21%Detractors
Atlassian Overall NPS

Atlassian NPS Trend

-100
-50
0
50
100
Jul 2024
37
Jul 202437
Aug 2024
38
Aug 202438
Sep 2024
36
Sep 202436
Oct 2024
36
Oct 202436
Nov 2024
36
Nov 202436
Dec 2024
36
Dec 202436
Jan 2025
36
Jan 202536
Mar 2025
36
Mar 202536
May 2025
36
May 202536
Jun 2025
36
Jun 202536
Nov 2025
36
Nov 202536
Dec 2025
36
Dec 202536

How Other Brands Compare

Atlassian is ranked #4 for NPS among its competitors. GitHub and Google come in first and second, with Microsoft coming in at third. Among those competitors, it is the lowest valued company behind Microsoft.

Atlassian's Logo
Atlassian
Google's Logo
Google
Microsoft's Logo
Microsoft
GitHub's Logo
GitHub
Global Ranking#204#8#22#313
NPS35423850
Social Sentiment Calculated by analyzing social media and other online mentionsNeutralNeutralNeutralNeutral
Valuation Updated every 24 hours for public companies$55.32B$1.42T$1.91T-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Atlassian NPS by Gender

Female customers rated Atlassian's NPS 16 points higher than Male customers.

Male

33

Atlassian's NPS was rated 33 by Male customers on Comparably.

51%
Promoters
31%
Passives
18%
Detractors

Female

49

Atlassian's NPS was rated 49 by Female customers on Comparably.

61%
Promoters
27%
Passives
12%
Detractors

Atlassian NPS by Ethnicity

Atlassian's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

-100
-50
0
50
100
Caucasian
14
Caucasian14
Hispanic or Latino
80
Hispanic or Latino80
African American/Black
49
African American/Black49
Asian or Pacific Islander
68
Asian or Pacific Islander68
Other
-11
Other-11

Atlassian NPS by Age

Atlassian's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.

0
20
40
60
80
100
Promoters
75%
Passives
25%
Detractors
0%
18-2575%25%0%
Promoters
54%
Passives
23%
Detractors
23%
26-3054%23%23%
Promoters
47%
Passives
48%
Detractors
5%
31-3547%48%5%
Promoters
55%
Passives
28%
Detractors
17%
36-4055%28%17%
Promoters
64%
Passives
18%
Detractors
18%
41-4564%18%18%
Promoters
56%
Passives
11%
Detractors
33%
46-5056%11%33%
Promoters
20%
Passives
40%
Detractors
40%
51-5520%40%40%
Promoters
100%
Passives
0%
Detractors
0%
56-60100%0%0%

Atlassian NPS by Usage

Atlassian's NPS was rated the highest by customers who have used Atlassian's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

-100
-50
0
50
100
Less than 1 Year
70
Less than 1 Year70
1 to 2 Years
16
1 to 2 Years16
2 to 5 Years
49
2 to 5 Years49
5 to 10 Years
26
5 to 10 Years26
Over 10 Years
18
Over 10 Years18

Atlassian NPS vs. Competitors

Compared to its competitors, Atlassian's NPS is rated right above Recorded Future, and is preceded by Salesforce.

Atlassian NPS vs Companies in Tech

In the Tech industry, Atlassian's NPS is rated right above Peloton, and is preceded by ROBLOX.

Atlassian Customer Reviews

Out of the 20 Atlassian customer reviews 15 were positive and 5 were constructive. Atlassian customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
The customization and personalization of confluence is amazing. I've had such a great time exploring all the apps and features that can make each space authentic and user oriented.
What do you value most about this brand?
simplicity of use, integration capabilities
What do you value most about this brand?
Allows me to drive my business.
What do you value most about this brand?
ease of use, quick learning
What can this brand most improve?
None to not yet pls

Atlassian Customer Loyalty

76%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

76% of Atlassian users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

76
76%
24
24%
Atlassian Customer Loyalty

Atlassian Customer Loyalty Score by Gender

Male customers rated Atlassian's Customer Loyalty score 10% higher than Female customers.

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Male
88%
Yes
Female
78%
Yes

Atlassian Customer Loyalty Score by Ethnicity

Atlassian's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.

% who answered "Yes"

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88
out of 100
Caucasian
100
out of 100
Hispanic or Latino
66
out of 100
African American/Black
91
out of 100
Asian or Pacific Islander
80
out of 100
Other

Atlassian Customer Loyalty Score by Age

Atlassian's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.

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0
20%
40%
60%
80%
100%
18-25
89%
18-2589%
26-30
79%
26-3079%
31-35
86%
31-3586%
36-40
75%
36-4075%
41-45
84%
41-4584%
46-50
80%
46-5080%
51-55
100%
51-55100%
56-60
100%
56-60100%

Atlassian Customer Loyalty Score by Usage

Atlassian's Customer Loyalty score was rated the highest by customers who have used Atlassian's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
73%
1 to 2 Years
72%
2 to 5 Years
89%
5 to 10 Years
86%
Over 10 Years
84%

Atlassian Customer Loyalty Score by Industry

Atlassian's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech
79%
Accounting
78%
Aerospace and Aviation
100%
Arts and Entertainment
78%
Banking and Financial Services
89%

Atlassian Customer Loyalty vs. Competitors

Compared to its competitors, Atlassian's Customer Loyalty score is rated right above Salesforce, and is preceded by Asana.

Unlock Atlassian Customer Loyalty vs. Competitors Data

Atlassian's Logo
VS
Jive Software's Logo
Google's Logo
ServiceNow's Logo
Microsoft's Logo
GitHub's Logo
Zendesk's Logo
Asana's Logo
Salesforce's Logo
Recorded Future's Logo
CollabNet's Logo

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Customer Loyalty for Other Tech Brands

In the Tech industry, Atlassian's Customer Loyalty score is rated right below Peloton.

COMPANYCustomer Loyalty Score
ROBLOX89%
Nintendo89%
Netflix87%
Google87%
Spotify87%
Apple86%
Zoom Video Communications84%
Peloton82%
Atlassian76%

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Atlassian's Logo
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ROBLOX's Logo
Nintendo's Logo
Netflix's Logo
Google's Logo
Spotify's Logo
Apple's Logo
Zoom Video Communications' Logo
Peloton's Logo

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Atlassian Product Quality

3.9/5

Atlassian has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

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Atlassian Product Information

Atlassian’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Atlassian's product the highest. Reviewers from the Arts and Entertainment industry rated Atlassian the lowest at 3.4.

Website
https://www.atlassian.com
Company Size
1,001-5,000 Employees

Industry

Tech
Enterprise
Productivity
SaaS

Quick Insights into Atlassian Product Quality

Atlassian's Product Quality score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Arts and Entertainment industry.

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Ranked Atlassian Product Quality the Highest

Hispanic or Latino
4.8
56-60
4.6
Banking and Financial Services
4.4

Ranked Atlassian Product Quality the Lowest

Over 10 Years
3.6
51-55
3.5
Arts and Entertainment
3.4

Atlassian Product Quality Score by Gender

Female customers rated Atlassian's Product Quality score 0.3 stars higher than Male customers.

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Male

3.9/5

Female

4.2/5

Atlassian Product Quality Score by Ethnicity

Atlassian's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

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0
1
2
3
4
5
Caucasian
3.8
Caucasian3.8
Hispanic or Latino
4.8
Hispanic or Latino4.8
African American/Black
4
African American/Black4
Asian or Pacific Islander
4
Asian or Pacific Islander4
Other
4
Other4

Atlassian Product Quality Score by Age

Atlassian's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.

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0
1
2
3
4
5
18-25
4
18-254
26-30
4.3
26-304.3
31-35
4.3
31-354.3
36-40
4
36-404
41-45
4.2
41-454.2
46-50
3.6
46-503.6
51-55
3.5
51-553.5
56-60
4.6
56-604.6

Atlassian Product Quality Score by Usage

Atlassian's Product Quality score was rated the highest by customers who have used Atlassian's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
4
1 to 2 Years
3.9
2 to 5 Years
4.3
5 to 10 Years
4.3
Over 10 Years
3.6

Atlassian Product Quality Score by Industry

Atlassian's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech
4.1
Accounting
3.6
Aerospace and Aviation
4.3
Arts and Entertainment
3.4
Banking and Financial Services
4.4

Atlassian Product Quality vs. Competitors

Compared to its competitors, Atlassian's Product Quality score is rated right above Recorded Future, and is preceded by Salesforce.

COMPANYProduct Quality Score
GitHub4.3/5
ServiceNow4.2/5
Zendesk4.2/5
Asana4.2/5
Google4.1/5
Microsoft4.1/5
Salesforce4/5
Atlassian3.9/5
Recorded Future3.9/5
Jive Software2.5/5
CollabNetN/A

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Atlassian's Logo
VS
GitHub's Logo
ServiceNow's Logo
Zendesk's Logo
Asana's Logo
Google's Logo
Microsoft's Logo
Salesforce's Logo
Recorded Future's Logo
Jive Software's Logo
CollabNet's Logo

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Product Quality for Other Tech Brands

In the Tech industry, Atlassian's Product Quality score is rated right below ROBLOX.

COMPANYProduct Quality Score
Nintendo4.4/5
Apple4.3/5
Zoom Video Communications4.3/5
Netflix4.2/5
Spotify4.2/5
Google4.1/5
Peloton4/5
ROBLOX4/5
Atlassian3.9/5

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Atlassian's Logo
VS
Nintendo's Logo
Apple's Logo
Zoom Video Communications' Logo
Netflix's Logo
Spotify's Logo
Google's Logo
Peloton's Logo
ROBLOX's Logo

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Atlassian Pricing

Atlassian ROI & Value For Money

3.9/5

Atlassian has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.

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Atlassian Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from Atlassian.

Quick Insights into Atlassian ROI

Atlassian's ROI score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers ages 51-55.

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Ranked Atlassian ROI the Highest

Banking and Financial Services
4.5
Hispanic or Latino
4.5
18-25
4.3

Ranked Atlassian ROI the Lowest

Arts and Entertainment
3.5
Other
3.5
51-55
2.9

Atlassian ROI Score by Gender

Female customers rated Atlassian's ROI score 0.2 stars higher than Male customers.

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Male

3.9/5

Female

4.1/5

Atlassian ROI Score by Ethnicity

Atlassian's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Atlassian.
0
1
2
3
4
5
Caucasian
3.6
Caucasian3.6
Hispanic or Latino
4.5
Hispanic or Latino4.5
African American/Black
4
African American/Black4
Asian or Pacific Islander
4.3
Asian or Pacific Islander4.3
Other
3.5
Other3.5

Atlassian ROI Score by Age

Atlassian's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.

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0
1
2
3
4
5
18-25
4.3
18-254.3
26-30
4.1
26-304.1
31-35
4.2
31-354.2
36-40
4.1
36-404.1
41-45
4
41-454
46-50
3.5
46-503.5
51-55
2.9
51-552.9
56-60
4
56-604

Atlassian ROI Score by Usage

Atlassian's ROI score was rated the highest by customers who have used Atlassian's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
4.2
1 to 2 Years
3.6
2 to 5 Years
4.1
5 to 10 Years
4
Over 10 Years
3.6

Atlassian ROI Score by Industry

Atlassian's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech
4
Accounting
3.7
Aerospace and Aviation
4
Arts and Entertainment
3.5
Banking and Financial Services
4.5

Atlassian Pricing vs. Competitors

Compared to its competitors, Atlassian's ROI score is rated right above Recorded Future, and is preceded by Microsoft.

Unlock Atlassian ROI vs. Competitors Data

Atlassian's Logo
VS
GitHub's Logo
ServiceNow's Logo
Google's Logo
Zendesk's Logo
Asana's Logo
Salesforce's Logo
Microsoft's Logo
Recorded Future's Logo
Jive Software's Logo
CollabNet's Logo

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ROI for Other Tech Brands

In the Tech industry, Atlassian's ROI score is rated right above ROBLOX, and is preceded by Apple.

Unlock Atlassian ROI vs. Companies in Tech Data

Atlassian's Logo
VS
Zoom Video Communications' Logo
Google's Logo
Spotify's Logo
Nintendo's Logo
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Netflix's Logo
Apple's Logo
ROBLOX's Logo

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Atlassian Customer Satisfaction (CSAT)

Atlassian Customer Satisfaction (CSAT) Score

80 / 100

Atlassian has an overall Customer Satisfaction score of 80 rated by its users and customers.

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Very Satisfied38%
Satisfied42%
Neither Satisfied nor Dissatisfied10%
Dissatisfied3%
Very Dissatisfied7%
Very Satisfied
38%
Satisfied
42%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
3%
Very Dissatisfied
7%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Atlassian Customer Satisfaction

Atlassian's Customer Satisfaction score was rated highest by customers ages 56-60, and rated lowest by customers who have used Atlassian's products/services for Over 10 Years.

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Ranked Atlassian Customer Satisfaction the Highest

56-60
100%
Accounting
100%
Hispanic or Latino
100%

Ranked Atlassian Customer Satisfaction the Lowest

Arts and Entertainment
67%
46-50
63%
Over 10 Years
56%

Atlassian Customer Satisfaction Score by Gender

Female customers rated Atlassian's Customer Satisfaction score 4 points higher than Male customers.

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79 / 100
Male
Very Satisfied
36%
Satisfied
43%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
2%
Very Dissatisfied
14%
83 / 100
Female
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
4%

Atlassian Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Atlassian's Customer Satisfaction (CSAT) score was rated 71% according to Caucasian users and customers.

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71 / 100
Very Satisfied39%
Satisfied32%
Neither Satisfied nor Dissatisfied11%
Dissatisfied4%
Very Dissatisfied14%
Very Satisfied
39%
Satisfied
32%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
4%
Very Dissatisfied
14%

CSAT according to Hispanic or Latino

Atlassian's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.

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100 / 100
Very Satisfied100%
Satisfied0%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to African American/Black

Atlassian's Customer Satisfaction (CSAT) score was rated 75% according to African American/Black users and customers.

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75 / 100
Very Satisfied50%
Satisfied25%
Neither Satisfied nor Dissatisfied12%
Dissatisfied0%
Very Dissatisfied13%
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
13%

CSAT according to Asian or Pacific Islander

Atlassian's Customer Satisfaction (CSAT) score was rated 94% according to Asian or Pacific Islander users and customers.

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94 / 100
Very Satisfied29%
Satisfied65%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied6%
Very Satisfied
29%
Satisfied
65%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
6%

CSAT according to Other

Atlassian's Customer Satisfaction (CSAT) score was rated 78% according to Other users and customers.

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78 / 100
Very Satisfied33%
Satisfied45%
Neither Satisfied nor Dissatisfied11%
Dissatisfied0%
Very Dissatisfied11%
Very Satisfied
33%
Satisfied
45%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
11%

Atlassian Customer Satisfaction Score by Age

Atlassian's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 46-50.

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0
20
40
60
80
100
18-25 CSAT Score
67%
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
18-2567%
26-30 CSAT Score
80%
Very Satisfied
50%
Satisfied
30%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
26-3080%
31-35 CSAT Score
93%
Very Satisfied
40%
Satisfied
53%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
0%
31-3593%
36-40 CSAT Score
84%
Very Satisfied
42%
Satisfied
42%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
8%
36-4084%
41-45 CSAT Score
78%
Very Satisfied
56%
Satisfied
22%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
22%
41-4578%
46-50 CSAT Score
63%
Very Satisfied
38%
Satisfied
25%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
25%
46-5063%
51-55 CSAT Score
80%
Very Satisfied
0%
Satisfied
80%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
51-5580%
56-60 CSAT Score
100%
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
56-60100%

Atlassian Customer Satisfaction Score by Usage

Atlassian's Customer Satisfaction score was rated the highest by customers who have used Atlassian's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
69
1 to 2 Years
83
2 to 5 Years
92
5 to 10 Years
88
Over 10 Years
56

Atlassian Customer Satisfaction Score by Industry

Atlassian's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech
79
Accounting
100
Aerospace and Aviation
80
Arts and Entertainment
67
Banking and Financial Services
84

Atlassian Customer Satisfaction vs. Competitors

Compared to its competitors, Atlassian's Customer Satisfaction score is rated right above Salesforce, and is preceded by Microsoft.

COMPANYCustomer Satisfaction (CSAT) Score
Asana85%
ServiceNow83%
Google81%
Zendesk81%
GitHub80%
Microsoft80%
Atlassian80%
Salesforce79%
Recorded Future70%
CollabNet0%
Jive Software0%

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ServiceNow's Logo
Google's Logo
Zendesk's Logo
GitHub's Logo
Microsoft's Logo
Salesforce's Logo
Recorded Future's Logo
CollabNet's Logo
Jive Software's Logo

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Customer Satisfaction for Other Tech Brands

In the Tech industry, Atlassian's Customer Satisfaction score is rated right above Zoom Video Communications, and is preceded by Google.

COMPANYCustomer Satisfaction (CSAT) Score
Nintendo88%
Netflix85%
Apple85%
Spotify85%
Google81%
Atlassian80%
Zoom Video Communications74%
ROBLOX73%
Peloton63%

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VS
Nintendo's Logo
Netflix's Logo
Apple's Logo
Spotify's Logo
Google's Logo
Zoom Video Communications' Logo
ROBLOX's Logo
Peloton's Logo

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Atlassian Customer Service

4/5

Atlassian has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.

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About Atlassian's Customer Service

Address

350 Bush, Atlassian, Floor 13, San Francisco, CA 94104


Website

https://www.atlassian.com


Phone Number

(415) 701-1110

Quick Insights into Atlassian Customer Service

Atlassian's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers who have used Atlassian's products/services for Over 10 Years.

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Ranked Atlassian Customer Service the Highest

18-25
4.4
Banking and Financial Services
4.4
Asian or Pacific Islander
4.3

Ranked Atlassian Customer Service the Lowest

Other
3.5
51-55
3.3
Over 10 Years
3.2

Atlassian Customer Service Score by Gender

Female customers rated Atlassian's Customer Service score 0.4 stars higher than Male customers.

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Male

3.7/5

Female

4.1/5

Atlassian Customer Service Score by Ethnicity

Atlassian's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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0
20
40
60
80
100
Caucasian
3.5
Caucasian3.5
Hispanic or Latino
4.3
Hispanic or Latino4.3
African American/Black
4
African American/Black4
Asian or Pacific Islander
4.3
Asian or Pacific Islander4.3
Other
3.5
Other3.5

Atlassian Customer Service Score by Age

Atlassian's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.

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0
20
40
60
80
100
18-25
4.4
18-254.4
26-30
3.9
26-303.9
31-35
4.3
31-354.3
36-40
3.9
36-403.9
41-45
3.7
41-453.7
46-50
3.3
46-503.3
51-55
3.3
51-553.3
56-60
4.1
56-604.1

Atlassian Customer Service Score by Usage

Atlassian's Customer Service score was rated the highest by customers who have used Atlassian's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
4.3
1 to 2 Years
3.6
2 to 5 Years
4.1
5 to 10 Years
4
Over 10 Years
3.2

Atlassian Customer Service Score by Industry

Atlassian's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech
4
Accounting
3.9
Aerospace and Aviation
3.8
Arts and Entertainment
3.5
Banking and Financial Services
4.4

Atlassian Customer Service vs. Competitors

Compared to its competitors, Atlassian's Customer Service score is rated right above Recorded Future, and is preceded by Salesforce.

COMPANYCustomer Service Score
ServiceNow4.1/5
GitHub4/5
Google4/5
Zendesk4/5
Asana4/5
Microsoft4/5
Salesforce4/5
Atlassian4/5
Recorded Future4/5
Jive Software3.5/5
CollabNetN/A

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VS
ServiceNow's Logo
GitHub's Logo
Google's Logo
Zendesk's Logo
Asana's Logo
Microsoft's Logo
Salesforce's Logo
Recorded Future's Logo
Jive Software's Logo
CollabNet's Logo

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Customer Service for Other Tech Brands

In the Tech industry, Atlassian's Customer Service score is rated right above Peloton, and is preceded by Nintendo.

COMPANYCustomer Service Score
Apple4.2/5
Google4/5
Zoom Video Communications4/5
Nintendo4/5
Atlassian4/5
Peloton4/5
Netflix4/5
Spotify4/5
ROBLOX3.6/5

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Apple's Logo
Google's Logo
Zoom Video Communications' Logo
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Netflix's Logo
Spotify's Logo
ROBLOX's Logo

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Atlassian as an Employer

4.5/5

Atlassian has a 4.5/5 stars for its overall company culture rated by their employees

  Atlassian CEO
top
5%
CEO of Atlassian

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Atlassian scored a 35 for Net Promoter Score and a 46 for Employee Net Promoter Score. NPS gauges how likely a customer of Atlassian would recommend the brand to a friend. ENPS measures how likely Atlassian employees would recommend working at Atlassian to a friend.

Net Promoter Score

35
NPS Score
56%Promoters
23%Passive
21%Detractors

Employee Net Promoter Score

46
eNPS Score
64%Promoters
18%Passive
18%Detractors

Global Ranking Snapshot

Atlassian is ranked #204 in the Global Top 100 Brands. It ranks just behind The Kraft Heinz Company and just ahead of Bristol Myers Squibb.

RANKCOMPANYCEOINDUSTRY
202
Qualcomm  Qualcomm CEO
Steve Mollenkopf
Tech
203
The Kraft Heinz Company  The Kraft Heinz Company CEO
Miguel Patricio
Food and Beverages
204
Atlassian  Atlassian CEO
Scott Farquhar & Mike Cannon-Brookes
Tech
205
Bristol Myers Squibb  Bristol Myers Squibb CEO
Giovanni Caforio
Health and Wellness
206
Nasdaq  Nasdaq CEO
Adena T. Friedman
Banking and Financial Services
207
Dole Food Company  Dole Food Company CEO
David Murdock
Food and Beverages
208
SpaceX  SpaceX CEO
Elon Musk
Tech

Tech Ranking Snapshot

Atlassian is ranked #51 in the Tech Industry. It ranks just behind Qualcomm and just ahead of SpaceX.

RANKCOMPANYLocation
49
Paychex
Rochester, NY
50
Qualcomm
San Diego, CA
51
Atlassian
San Francisco, CA
52
SpaceX
Hawthorne, CA
53
RingCentral
Belmont, CA
54
Zappos
Las Vegas, NV
55
Lenovo
Morrisville, NC