Atlassian is a leading provider of collaboration, development, and issue tracking software for teams. With over 150,000 global customers (including 85 of the Fortune 100), we’re advancing the power of collaboration with products including Jira, Jira Service Desk, Jira Ops, Confluence, Bitbucket, Trello, and more. Driven by honest values, an amazing culture, and consistent revenue growth, we’re out to unleash the potential of every team. Atlassian’s brand is ranked #204 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Atlassian. When compared to other organizations within the Tech industry, Atlassian is ranked #51. Among its major competitors, Atlassian is ranked in 7th place for NPS while CollabNet is 1st, and GitHub is 2nd. Overall, Atlassian has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $55.32B
Robert Chatwani serves as the Chief Marketing Officer of Atlassian. Robert started at Atlassian in April of 2017. Robert currently resides in San Francisco Bay Area.
Atlassian's Net Promoter Score (NPS) is a 41 with 59% Promoters, 23% Passives, and 18% Detractors. Net Promoter Score tracks whether Atlassian's customers would recommend using the product based on a scale of -100 to 100.
59% | Promoters |
---|---|
23% | Passives |
18% | Detractors |
Summary | Date | Score |
---|---|---|
Mar 2021 51 | Mar 2021 | 51 |
Apr 2021 51 | Apr 2021 | 51 |
May 2021 49 | May 2021 | 49 |
Jun 2021 46 | Jun 2021 | 46 |
Nov 2021 48 | Nov 2021 | 48 |
Jan 2022 47 | Jan 2022 | 47 |
Feb 2022 46 | Feb 2022 | 46 |
Mar 2022 41 | Mar 2022 | 41 |
Apr 2022 40 | Apr 2022 | 40 |
May 2022 41 | May 2022 | 41 |
Jun 2022 41 | Jun 2022 | 41 |
Jul 2022 40 | Jul 2022 | 40 |
Atlassian is ranked #4 for NPS among its competitors. GitHub and Google come in first and second, with Microsoft coming in at third. Among those competitors, it is the lowest valued company behind Microsoft.
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Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Female customers rated Atlassian's NPS 4 points higher than Male customers.
Atlassian's NPS was rated 53 by Male customers on Comparably.
Atlassian's NPS was rated 57 by Female customers on Comparably.
Atlassian's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Summary | Ethnicity | Score |
---|---|---|
Caucasian 43 | Caucasian | 43 |
Asian or Pacific Islander 67 | Asian or Pacific Islander | 67 |
Other 0 | Other | 0 |
Atlassian's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Atlassian's NPS was rated the highest by customers who have used Atlassian's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Summary | Usage | Score |
---|---|---|
Less than 1 Year 78 | Less than 1 Year | 78 |
1 to 2 Years 11 | 1 to 2 Years | 11 |
2 to 5 Years 62 | 2 to 5 Years | 62 |
5 to 10 Years 43 | 5 to 10 Years | 43 |
Over 10 Years 50 | Over 10 Years | 50 |
Compared to its competitors, Atlassian's NPS is rated right above Asana, and is preceded by Zendesk.
COMPANY | NPS Score | |
---|---|---|
![]() | CollabNet | 100 |
![]() | GitHub | 53 |
![]() | 48 | |
![]() | ServiceNow | 47 |
![]() | Microsoft | 43 |
![]() | Zendesk | 43 |
![]() | Atlassian | 41 |
![]() | Asana | 38 |
![]() | Salesforce | 36 |
![]() | Recorded Future | 21 |
![]() | Jive Software | N/A |
In the Tech industry, Atlassian's NPS is rated right below ROBLOX.
Out of the 5 Atlassian customer reviews 4 were positive and 1 was constructive. Atlassian customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Atlassian users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Male customers rated Atlassian's Customer Loyalty score 17% higher than Female customers.
Atlassian's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Atlassian's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Summary | Age | Score |
---|---|---|
18-25 82% | 18-25 | 82% |
26-30 78% | 26-30 | 78% |
31-35 80% | 31-35 | 80% |
36-40 70% | 36-40 | 70% |
41-45 85% | 41-45 | 85% |
Atlassian's Customer Loyalty score was rated the highest by customers who have used Atlassian's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Atlassian's Customer Loyalty score was rated 78% by Tech industry customers.
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Compared to its competitors, Atlassian's Customer Loyalty score is rated right above Salesforce, and is preceded by Zendesk.
COMPANY | Customer Loyalty Score | |
---|---|---|
![]() | ServiceNow | 90% |
![]() | 88% | |
![]() | GitHub | 85% |
![]() | Microsoft | 84% |
![]() | Zendesk | 84% |
![]() | Atlassian | 75% |
![]() | Salesforce | 74% |
![]() | Recorded Future | 73% |
![]() | Asana | 67% |
![]() | CollabNet | N/A |
![]() | Jive Software | N/A |
In the Tech industry, Atlassian's Customer Loyalty score is rated right below Spotify.
Atlassian has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Atlassian’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Atlassian's product the highest.
Atlassian's Product Quality score was rated highest by customers who have used Atlassian's products/services for 2 to 5 Years, and rated lowest by Other customers.
Female customers rated Atlassian's Product Quality score 0.2 stars higher than Male customers.
Atlassian's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Summary | Ethnicity | Score |
---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 3.8 | Other | 3.8 |
Atlassian's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Summary | Age | Score |
---|---|---|
18-25 4.4 | 18-25 | 4.4 |
26-30 4.2 | 26-30 | 4.2 |
31-35 4.3 | 31-35 | 4.3 |
36-40 4.1 | 36-40 | 4.1 |
41-45 4.4 | 41-45 | 4.4 |
Atlassian's Product Quality score was rated the highest by customers who have used Atlassian's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Atlassian's Product Quality score was rated 4.4 stars by Tech industry customers.
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Compared to its competitors, Atlassian's Product Quality score is rated right above Recorded Future, and is preceded by Asana.
COMPANY | Product Quality Score | |
---|---|---|
![]() | GitHub | 4.4/5 |
![]() | ServiceNow | 4.3/5 |
![]() | 4.2/5 | |
![]() | Zendesk | 4.2/5 |
![]() | Microsoft | 4.2/5 |
![]() | Salesforce | 4.2/5 |
![]() | Asana | 4.1/5 |
![]() | Atlassian | 4/5 |
![]() | Recorded Future | 3.8/5 |
![]() | CollabNet | N/A |
![]() | Jive Software | N/A |
In the Tech industry, Atlassian's Product Quality score is rated right below ROBLOX.
Atlassian has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Atlassian's ROI score was rated highest by customers ages 26-30, and rated lowest by customers who have used Atlassian's products/services for 1 to 2 Years.
Atlassian's ROI score was rated 4.3 by both Female and Male customers on Comparably.
Atlassian's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Summary | Ethnicity | Score |
---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 3.6 | Other | 3.6 |
Atlassian's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Summary | Age | Score |
---|---|---|
18-25 4 | 18-25 | 4 |
26-30 4.5 | 26-30 | 4.5 |
31-35 4.2 | 31-35 | 4.2 |
36-40 4.1 | 36-40 | 4.1 |
41-45 4.4 | 41-45 | 4.4 |
Atlassian's ROI score was rated the highest by customers who have used Atlassian's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Atlassian's ROI score was rated 4.3 stars by Tech industry customers.
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Compared to its competitors, Atlassian's ROI score is rated right above Microsoft, and is preceded by Zendesk.
COMPANY | Pricing Score | |
---|---|---|
![]() | GitHub | 4.3/5 |
![]() | ServiceNow | 4.1/5 |
![]() | Salesforce | 4.1/5 |
![]() | 4.1/5 | |
![]() | Zendesk | 4.1/5 |
![]() | Atlassian | 4.1/5 |
![]() | Microsoft | 4/5 |
![]() | Asana | 4/5 |
![]() | Recorded Future | 3.8/5 |
![]() | CollabNet | N/A |
![]() | Jive Software | N/A |
In the Tech industry, Atlassian's ROI score is rated right above Apple, and is preceded by Spotify.
Atlassian has an overall Customer Satisfaction score of 82 rated by its users and customers.
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Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Atlassian's Customer Satisfaction score was rated highest by customers who have used Atlassian's products/services for 2 to 5 Years, and rated lowest by Other customers.
Female customers rated Atlassian's Customer Satisfaction score 10 points higher than Male customers.
Very Satisfied | 30% | |
---|---|---|
Satisfied | 60% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 10% |
Very Satisfied | 40% | |
---|---|---|
Satisfied | 60% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Atlassian's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Atlassian's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Atlassian's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
Atlassian's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Breakdown | Age | Score | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 100% | |||||||||||||||
| 36-40 | 100% | |||||||||||||||
| 41-45 | 75% |
Atlassian's Customer Satisfaction score was rated 100 points by customers who have used Atlassian's products/services for 2 to 5 Years, and by customers with 5 to 10 Years of usage.
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Atlassian's Customer Satisfaction score was rated 100 points by Tech industry customers.
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Compared to its competitors, Atlassian's Customer Satisfaction score is rated right above Salesforce, and is preceded by Microsoft.
COMPANY | Customer Satisfaction (CSAT) Score | |
---|---|---|
![]() | Zendesk | 88% |
![]() | ServiceNow | 87% |
![]() | 84% | |
![]() | GitHub | 83% |
![]() | Microsoft | 83% |
![]() | Atlassian | 82% |
![]() | Salesforce | 77% |
![]() | Recorded Future | 74% |
![]() | Asana | 67% |
![]() | CollabNet | 0% |
![]() | Jive Software | 0% |
In the Tech industry, Atlassian's Customer Satisfaction score is rated right above Zoom Video Communications, and is preceded by Google.
Atlassian has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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350 Bush, Atlassian, Floor 13, San Francisco, CA 94104
https://www.atlassian.com
(415) 701-1110
Atlassian's Customer Service score was rated highest by customers who have used Atlassian's products/services for Less than 1 Year, and rated lowest by Other customers.
Female customers rated Atlassian's Customer Service score 0.2 stars higher than Male customers.
Atlassian's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Summary | Ethnicity | Customer Service Score |
---|---|---|
Caucasian 4 | Caucasian | 4 |
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Other 3.1 | Other | 3.1 |
Atlassian's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Summary | Age | Customer Service Score |
---|---|---|
18-25 4 | 18-25 | 4 |
26-30 4.5 | 26-30 | 4.5 |
31-35 4.1 | 31-35 | 4.1 |
36-40 4 | 36-40 | 4 |
41-45 4 | 41-45 | 4 |
Atlassian's Customer Service score was rated the highest by customers who have used Atlassian's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Atlassian's Customer Service score was rated 4.3 stars by Tech industry customers.
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Compared to its competitors, Atlassian's Customer Service score is rated right above Recorded Future, and is preceded by Zendesk.
COMPANY | Customer Service Score | |
---|---|---|
![]() | Salesforce | 4.3/5 |
![]() | ServiceNow | 4.2/5 |
![]() | GitHub | 4.1/5 |
![]() | 4.1/5 | |
![]() | Microsoft | 4.1/5 |
![]() | Zendesk | 4.1/5 |
![]() | Atlassian | 4.1/5 |
![]() | Recorded Future | 3.9/5 |
![]() | Asana | 3.6/5 |
![]() | CollabNet | N/A |
![]() | Jive Software | N/A |
In the Tech industry, Atlassian's Customer Service score is rated right above Google, and is preceded by Zoom Video Communications.
Atlassian has a 4.6/5 stars for its overall company culture rated by their employees
In the Top 5% of Similar Sized Companies on Comparably.
Atlassian scored a 41 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Atlassian would recommend the brand to a friend. ENPS measures how likely Atlassian employees would recommend working at Atlassian to a friend.
59% | Promoters |
---|---|
23% | Passive |
18% | Detractors |
73% | Promoters |
---|---|
21% | Passive |
6% | Detractors |
Atlassian is ranked #204 in the Global Top 100 Brands. It ranks just behind The Kraft Heinz Company and just ahead of Bristol Myers Squibb.
RANK | COMPANY | CEO | INDUSTRY | ||
---|---|---|---|---|---|
202 | ![]() | Qualcomm | ![]() | Steve Mollenkopf | Tech |
203 | ![]() | The Kraft Heinz Company | ![]() | Miguel Patricio | Food and Beverages |
204 | ![]() | Atlassian | ![]() | Scott Farquhar & Mike Cannon-Brookes | Tech |
205 | ![]() | Bristol Myers Squibb | ![]() | Giovanni Caforio | Health and Wellness |
206 | ![]() | Nasdaq | ![]() | Adena T. Friedman | Banking and Financial Services |
207 | ![]() | Dole Food Company | ![]() | David Murdock | Food and Beverages |
208 | ![]() | SpaceX | ![]() | Elon Musk | Tech |
Atlassian is ranked #51 in the Tech Industry. It ranks just behind Qualcomm and just ahead of SpaceX.