30
NPS
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Recorded Future
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About Recorded Future's Brand
Recorded Future delivers the world’s most advanced security intelligence to disrupt adversaries, empower defenders, and protect organizations. With proactive and predictive intelligence, Recorded Future’s platform provides elite, context-rich, actionable intelligence in real time that’s ready for integration across the security ecosystem. Learn more at recordedfuture.com and follow us on Twitter at @RecordedFuture. Among its major competitors, Recorded Future is ranked in 4th place for NPS while Pentaho is 1st, and Atlassian is 2nd. Overall, Recorded Future has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
73%
Customer Loyalty
3.9/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
Recorded Future CMO
Recorded Future Ranking
- #3 / 4 of its competitors
Recorded Future NPS
Recorded Future's Net Promoter Score (NPS) is a 30 with 57% Promoters, 16% Passives, and 27% Detractors. Net Promoter Score tracks whether Recorded Future's customers would recommend using the product based on a scale of -100 to 100.
Recorded Future Overall NPS
| 57% | Promoters |
|---|---|
| 16% | Passives |
| 27% | Detractors |
Recorded Future NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 32 | Jul 2023 | 32 |
Aug 2023 33 | Aug 2023 | 33 |
Nov 2023 35 | Nov 2023 | 35 |
Dec 2023 32 | Dec 2023 | 32 |
Feb 2024 34 | Feb 2024 | 34 |
Aug 2024 29 | Aug 2024 | 29 |
Sep 2024 31 | Sep 2024 | 31 |
Oct 2024 32 | Oct 2024 | 32 |
Jan 2025 30 | Jan 2025 | 30 |
Mar 2025 32 | Mar 2025 | 32 |
Sep 2025 33 | Sep 2025 | 33 |
Oct 2025 31 | Oct 2025 | 31 |
How Other Brands Compare
Recorded Future is ranked third for NPS among its competitors. Pentaho and Atlassian come in first and second, with Flashpoint coming in at #4.
Recorded Future |  Atlassian |  Pentaho |  Flashpoint | |
| Global Ranking | #- | #204 | #- | #- |
| NPS | 30 | 35 | 58 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $55.32B | $11.07B | $150.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Recorded Future NPS by Gender
Recorded Future's NPS was rated 22 by Male customers on Comparably.
Male
22
Recorded Future's NPS was rated 22 by Male customers on Comparably.
44%
Promoters
34%
Passives
22%
Detractors
Female
N/A
Recorded Future's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Recorded Future NPS by Ethnicity
Recorded Future's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Recorded Future NPS by Age
Recorded Future's NPS was rated 50 points by customers ages 46-50 on Comparably.
Recorded Future NPS by Usage
Recorded Future's NPS was rated the highest by customers who have used Recorded Future's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
1 to 2 Years 60 | 1 to 2 Years | 60 |
2 to 5 Years -33 | 2 to 5 Years | -33 |
Recorded Future NPS vs. Competitors
Compared to its competitors, Recorded Future's NPS is rated right above Actian, and is preceded by RapidMiner.
| COMPANY | NPS Score | |
|---|---|---|
| Pentaho | 58 |
| Atlassian | 35 |
 | RapidMiner | 31 |
| Recorded Future | 30 |
 | Actian | 20 |
| Flashpoint | N/A |
Recorded Future Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Recorded Future users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Recorded Future Customer Loyalty Score by Gender
Recorded Future's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Recorded Future Customer Loyalty Score by Ethnicity
Recorded Future's Customer Loyalty score was rated 46% by Caucasian customers on Comparably.
% who answered "Yes"
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46
out of 100
Caucasian
Recorded Future Customer Loyalty Score by Age
Recorded Future's Customer Loyalty score was rated 78% by customers ages 46-50 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 78% | 46-50 | 78% |
Recorded Future Customer Loyalty Score by Usage
Recorded Future's Customer Loyalty score was rated the highest by customers who have used Recorded Future's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Recorded Future Customer Loyalty Score by Industry
Recorded Future's Customer Loyalty score was rated 70% by Accounting industry customers.
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Recorded Future Customer Loyalty vs. Competitors
Compared to its competitors, Recorded Future's Customer Loyalty score is rated right above Actian, and is preceded by Atlassian.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Atlassian | 76% |
| Recorded Future | 73% |
| Actian | 73% |
| Pentaho | N/A |
| RapidMiner | N/A |
| Flashpoint | N/A |
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Recorded Future Product Quality
3.9/5
Recorded Future has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Recorded Future Product Information
Recorded Future’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Recorded Future's product the highest.
- Company Size
- 201-500 Employees
Industry
Tech
AI, Big Data and Analytics
Analytics
SaaS
Quick Insights into Recorded Future Product Quality
Recorded Future's Product Quality score was rated highest by customers who have used Recorded Future's products/services for 1 to 2 Years, and rated lowest by customers who have used Recorded Future's products/services for Less than 1 Year.
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Ranked Recorded Future Product Quality the Highest
Ranked Recorded Future Product Quality the Lowest
Recorded Future Product Quality Score by Gender
Recorded Future's Product Quality score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
Recorded Future Product Quality Score by Ethnicity
Recorded Future's Product Quality score was rated 4.3 stars by Caucasian customers on Comparably.
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0
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5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Recorded Future Product Quality Score by Age
Recorded Future's Product Quality score was rated 4.5 stars by customers ages 46-50 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 4.5 | 46-50 | 4.5 |
Recorded Future Product Quality Score by Usage
Recorded Future's Product Quality score was rated the highest by customers who have used Recorded Future's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Recorded Future Product Quality Score by Industry
Recorded Future's Product Quality score was rated 4.1 stars by Accounting industry customers.
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Recorded Future Product Quality vs. Competitors
Compared to its competitors, Recorded Future's Product Quality score is rated right above Actian, and is preceded by Atlassian.
| COMPANY | Product Quality Score | |
|---|---|---|
| RapidMiner | 4.3/5 |
| Pentaho | 4/5 |
| Atlassian | 3.9/5 |
| Recorded Future | 3.9/5 |
| Actian | 3/5 |
| Flashpoint | N/A |
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Recorded Future Pricing
Recorded Future ROI & Value For Money
3.9/5
Recorded Future has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Recorded Future Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into Recorded Future ROI
Recorded Future's ROI score was rated highest by customers from the Accounting industry, and rated lowest by customers who have used Recorded Future's products/services for 2 to 5 Years.
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Ranked Recorded Future ROI the Highest
Ranked Recorded Future ROI the Lowest
Recorded Future ROI Score by Gender
Recorded Future's ROI score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
Recorded Future ROI Score by Ethnicity
Recorded Future's ROI score was rated 4.1 stars by Caucasian customers on Comparably.
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0
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Recorded Future ROI Score by Age
Recorded Future's ROI score was rated 4.2 stars by customers ages 46-50 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 4.2 | 46-50 | 4.2 |
Recorded Future ROI Score by Usage
Recorded Future's ROI score was rated the highest by customers who have used Recorded Future's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Recorded Future ROI Score by Industry
Recorded Future's ROI score was rated 4.6 stars by Accounting industry customers.
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Recorded Future Pricing vs. Competitors
Compared to its competitors, Recorded Future's ROI score is rated right above RapidMiner, and is preceded by Atlassian.
| COMPANY | Pricing Score | |
|---|---|---|
| Pentaho | 4.2/5 |
| Atlassian | 3.9/5 |
| Recorded Future | 3.9/5 |
| RapidMiner | 3.6/5 |
| Actian | 2.8/5 |
| Flashpoint | N/A |
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Recorded Future Customer Satisfaction (CSAT)
Recorded Future Customer Satisfaction (CSAT) Score
69 / 100
Recorded Future has an overall Customer Satisfaction score of 69 rated by its users and customers.
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Very Satisfied
39%
Satisfied
30%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
6%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Recorded Future Customer Satisfaction
Recorded Future's Customer Satisfaction score was rated highest by customers who have used Recorded Future's products/services for 1 to 2 Years.
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Ranked Recorded Future Customer Satisfaction the Highest
Recorded Future Customer Satisfaction Score by Gender
Recorded Future's Customer Satisfaction score was rated 75 by Male customers on Comparably.
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75 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 12% | |
Very Dissatisfied | 0% |
Recorded Future Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Recorded Future's Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
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60 / 100
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
0%
Recorded Future Customer Satisfaction Score by Age
Recorded Future's Customer Satisfaction score was rated 100 points by customers ages 46-50 on Comparably.
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0
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 100% |
Recorded Future Customer Satisfaction Score by Usage
Recorded Future's Customer Satisfaction score was rated 100 points by customers who have used Recorded Future's products/services for 1 to 2 Years.
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Recorded Future Customer Satisfaction vs. Competitors
Compared to its competitors, Recorded Future's Customer Satisfaction score is rated right above Actian, and is preceded by Atlassian.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Atlassian | 80% |
| Recorded Future | 70% |
| Actian | 50% |
| Pentaho | 0% |
| RapidMiner | 0% |
| Flashpoint | 0% |
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Recorded Future Customer Service
4/5
Recorded Future has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Recorded Future's Customer Service
Address
363 Highland Avenue, Somerville, MA 02144
Website
http://www.recordedfuture.com/
Phone Number
617-553-6400
Recorded Future's Social Links
Quick Insights into Recorded Future Customer Service
Recorded Future's Customer Service score was rated highest by customers who have used Recorded Future's products/services for 1 to 2 Years, and rated lowest by customers who have used Recorded Future's products/services for Less than 1 Year.
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Ranked Recorded Future Customer Service the Highest
Ranked Recorded Future Customer Service the Lowest
Recorded Future Customer Service Score by Gender
Recorded Future's Customer Service score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
Recorded Future Customer Service Score by Ethnicity
Recorded Future's Customer Service score was rated 4 stars by Caucasian customers on Comparably.
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0
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Recorded Future Customer Service Score by Age
Recorded Future's Customer Service score was rated 4.5 stars by customers ages 46-50 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 4.5 | 46-50 | 4.5 |
Recorded Future Customer Service Score by Usage
Recorded Future's Customer Service score was rated the highest by customers who have used Recorded Future's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Recorded Future Customer Service Score by Industry
Recorded Future's Customer Service score was rated 4.5 stars by Accounting industry customers.
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Recorded Future Customer Service vs. Competitors
Compared to its competitors, Recorded Future's Customer Service score is rated right above Pentaho, and is preceded by Atlassian.
| COMPANY | Customer Service Score | |
|---|---|---|
| RapidMiner | 5/5 |
| Atlassian | 4/5 |
| Recorded Future | 4/5 |
| Pentaho | 3.7/5 |
| Actian | 2.8/5 |
| Flashpoint | N/A |
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Recorded Future as an Employer
4.5/5
Recorded Future has a 4.5/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Recorded Future scored a 30 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of Recorded Future would recommend the brand to a friend. ENPS measures how likely Recorded Future employees would recommend working at Recorded Future to a friend.
Net Promoter Score
30
NPS Score
| 57% | Promoters |
|---|---|
| 16% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
23
eNPS Score
| 53% | Promoters |
|---|---|
| 17% | Passive |
| 30% | Detractors |
