58
NPS
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Pentaho
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About Pentaho's Brand
Pentaho is a big data integration and analytics platform Among its major competitors, Pentaho is ranked in 1st place for NPS while Qlik is 2nd, and Informatica is 3rd.Their current valuation is $11.07B
Brand at a Glance
4/5
Product Quality
4.2/5
Pricing
3.7/5
Customer Service
Pentaho Ranking
- #1 / 4 of its competitors
Pentaho NPS
Pentaho's Net Promoter Score (NPS) is a 58 with 73% Promoters, 12% Passives, and 15% Detractors. Net Promoter Score tracks whether Pentaho's customers would recommend using the product based on a scale of -100 to 100.
Pentaho Overall NPS
| 73% | Promoters |
|---|---|
| 12% | Passives |
| 15% | Detractors |
Pentaho NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 58 | Aug 2020 | 58 |
How Other Brands Compare
Pentaho is ranked first for NPS among its competitors. Qlik and Domo, Inc. come in second and third, with GM Financial coming in at #4. Among those competitors, it is the most valued company behind GM Financial.
Pentaho |  Qlik |  GM Financial |  Domo, Inc. | |
| Global Ranking | #- | #905 | #- | #- |
| NPS | 58 | 55 | -10 | 25 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $11.07B | - | $75.75B | $1.54B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pentaho NPS by Usage
Pentaho's NPS was rated 80 points by customers who have used Pentaho's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 80 | 2 to 5 Years | 80 |
Pentaho NPS vs. Competitors
Compared to its competitors, Pentaho's NPS is rated right above Qlik.
| COMPANY | NPS Score | |
|---|---|---|
| Pentaho | 58 |
| Qlik | 55 |
 | Informatica | 33 |
 | Birst | 29 |
| Domo, Inc. | 25 |
 | GoodData | 17 |
 | Information Services Group | 0 |
 | StatSoft | N/A |
| GM Financial | -10 |
Pentaho Product Quality
4/5
Pentaho has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Pentaho Product Information
Pentaho serves markets in the United States, Europe, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, and Germany. Pentaho supports iOS and Web devices and offers products for small, medium, and large sized businesses.
Pentaho’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Pentaho's product the highest. Reviewers from the Railroad Manufacturing industry rated Pentaho the lowest at 3.
- Website
- http://www.pentaho.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Analytics
Big Data
Business Services
Enterprise
SaaS
Languages Supported
English
French
German
Product Type
Dashboard Software
Business Intelligence (BI) Software
Reporting Software
Analytics Software
Big Data Software
ETL Software
Data Visualization Software
Quick Insights into Pentaho Product Quality
Pentaho's Product Quality score was rated highest by customers from the Education industry, and rated lowest by customers from the Railroad Manufacturing industry.
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Ranked Pentaho Product Quality the Highest
Ranked Pentaho Product Quality the Lowest
Pentaho Product Quality Score by Usage
Pentaho's Product Quality score was rated the highest by customers who have used Pentaho's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Pentaho Product Quality Score by Industry
Pentaho's Product Quality score was rated the highest by Education industry customers, and the lowest by Railroad Manufacturing industry customers.
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Pentaho Product Quality vs. Competitors
Compared to its competitors, Pentaho's Product Quality score is rated right above Informatica, and is preceded by Qlik.
| COMPANY | Product Quality Score | |
|---|---|---|
| Qlik | 4.3/5 |
| Pentaho | 4/5 |
| Informatica | 3.9/5 |
| GoodData | 3.8/5 |
| Birst | 3.7/5 |
| Domo, Inc. | 3.7/5 |
| GM Financial | 2.9/5 |
| Information Services Group | 2.7/5 |
| StatSoft | N/A |
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Pentaho Pricing
Pentaho ROI & Value For Money
4.2/5
Pentaho has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Pentaho Pricing Plans
Pentaho has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Pentaho?
Small Businesses
Medium Businesses
Large Enterprises
Pentaho Pricing vs. Competitors
Compared to its competitors, Pentaho's ROI score is rated right above Qlik, and is preceded by Information Services Group.
| COMPANY | Pricing Score | |
|---|---|---|
| Information Services Group | 4.2/5 |
| Pentaho | 4.2/5 |
| Qlik | 4.2/5 |
| Birst | 4.2/5 |
| Informatica | 4.1/5 |
| Domo, Inc. | 3.8/5 |
| GoodData | 3.2/5 |
| GM Financial | 3.1/5 |
| StatSoft | N/A |
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Pentaho Customer Service
3.7/5
Pentaho has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Pentaho's Customer Service
Address
Citadel International Suite 340, Orlando, FL
Website
http://www.pentaho.com
Phone Number
(415) 525-5540
Pentaho Customer Service vs. Competitors
Compared to its competitors, Pentaho's Customer Service score is rated right above Birst, and is preceded by Domo, Inc..
| COMPANY | Customer Service Score | |
|---|---|---|
| Qlik | 4.2/5 |
| Informatica | 4.1/5 |
| Domo, Inc. | 3.9/5 |
| Pentaho | 3.7/5 |
| Birst | 3.7/5 |
| Information Services Group | 3.7/5 |
| GoodData | 3.2/5 |
| GM Financial | 3.1/5 |
| StatSoft | N/A |
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Pentaho as an Employer
Consumer vs. Employees
Pentaho scored a 58 for Net Promoter Score and a -75 for Employee Net Promoter Score. NPS gauges how likely a customer of Pentaho would recommend the brand to a friend. ENPS measures how likely Pentaho employees would recommend working at Pentaho to a friend.
Net Promoter Score
58
NPS Score
| 73% | Promoters |
|---|---|
| 12% | Passive |
| 15% | Detractors |
Employee Net Promoter Score
-75
eNPS Score
| 0% | Promoters |
|---|---|
| 25% | Passive |
| 75% | Detractors |
