29
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Birst
Marketing or Exec? Claim Your Free Account
About Birst's Brand
Among its major competitors, Birst is ranked in 4th place for NPS while Datameer is 1st, and Pentaho is 2nd.
Brand at a Glance
3.7/5
Product Quality
4.2/5
Pricing
3.7/5
Customer Service
Birst Ranking
- #3 / 4 of its competitors
Birst NPS
Birst's Net Promoter Score (NPS) is a 29 with 55% Promoters, 19% Passives, and 26% Detractors. Net Promoter Score tracks whether Birst's customers would recommend using the product based on a scale of -100 to 100.
Birst Overall NPS
| 55% | Promoters |
|---|---|
| 19% | Passives |
| 26% | Detractors |
Birst NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 28 | Aug 2020 | 28 |
How Other Brands Compare
Birst is ranked third for NPS among its competitors. Pentaho and Qlik come in first and second, with ThoughtSpot coming in at #4.
Birst |  Qlik |  Pentaho |  ThoughtSpot | |
| Global Ranking | #- | #905 | #- | #- |
| NPS | 29 | 55 | 58 | -26 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | - | $11.07B | $1.95B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Birst NPS by Usage
Birst's NPS was rated the highest by customers who have used Birst's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 75 | 1 to 2 Years | 75 |
2 to 5 Years -17 | 2 to 5 Years | -17 |
5 to 10 Years 62 | 5 to 10 Years | 62 |
Birst NPS vs. Competitors
Compared to its competitors, Birst's NPS is rated right above Apptio, and is preceded by Qlik.
| COMPANY | NPS Score | |
|---|---|---|
 | Datameer | 89 |
| Pentaho | 58 |
| Qlik | 55 |
| Birst | 29 |
 | Apptio | 24 |
 | Arimo, Inc. | N/A |
 | Alpine Data Labs | N/A |
 | NewBay Media | N/A |
| ThoughtSpot | -26 |
Birst Product Quality
3.7/5
Birst has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Birst's overall Product Quality score rated by its users and customers.
Birst Product Information
Birst serves markets in the United States, Europe, Australia, Canada, India, United Kingdom, and Germany. Birst supports iOS, Web, and Android devices and offers products for medium and large sized businesses.
Birst’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Consulting industry rated Birst's product the highest. Reviewers from the Banking and Financial Services industry rated Birst the lowest at 3.
- Website
- http://www.birst.com
- Company Size
- 201-500 Employees
Industry
Tech
Analytics
Enterprise
Languages Supported
English
Dutch
Portuguese
Spanish
Korean
Danish
Product Type
Statistical Analysis Software
Dashboard Software
Business Intelligence (BI) Software
Reporting Software
Marketing Analytics Software
Data Analysis Software
Heatmap Software
Predictive Analytics Software
Data Visualization Software
Data Collection Software
Data Discovery Software
Quick Insights into Birst Product Quality
Birst's Product Quality score was rated highest by customers who have used Birst's products/services for 5 to 10 Years, and rated lowest by customers from the Retail industry.
Sign Up to unlock insights into how customers have ranked Birst's Product Quality.
Ranked Birst Product Quality the Highest
Ranked Birst Product Quality the Lowest
Birst Product Quality Score by Usage
Birst's Product Quality score was rated the highest by customers who have used Birst's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Birst Product Quality Score by Industry
Birst's Product Quality score was rated the highest by Consulting industry customers, and the lowest by Retail industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Birst Product Quality vs. Competitors
Compared to its competitors, Birst's Product Quality score is rated right above Datameer, and is preceded by Apptio.
| COMPANY | Product Quality Score | |
|---|---|---|
| Arimo, Inc. | 5/5 |
| Qlik | 4.3/5 |
| Pentaho | 4/5 |
| Apptio | 3.9/5 |
| Birst | 3.7/5 |
| Datameer | 3.6/5 |
| ThoughtSpot | 3.1/5 |
| Alpine Data Labs | N/A |
| NewBay Media | N/A |
Unlock Birst Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Birst Product Quality vs. Competitors data and gain insights into your customers today.
Birst Pricing
Birst ROI & Value For Money
4.2/5
Birst has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Birst's overall ROI score rated by its users and customers.
Birst Pricing Plans
Birst has a pricing structure that accommodates medium and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Birst?
Medium Businesses
Large Enterprises
Quick Insights into Birst ROI
Birst's ROI score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Birst's ROI score.
Ranked Birst ROI the Highest
Birst ROI Score by Industry
Birst's ROI score was rated 4.4 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Birst Pricing vs. Competitors
Compared to its competitors, Birst's ROI score is rated right above Apptio, and is preceded by Qlik.
| COMPANY | Pricing Score | |
|---|---|---|
| Datameer | 4.5/5 |
| Pentaho | 4.2/5 |
| Qlik | 4.2/5 |
| Birst | 4.2/5 |
| Apptio | 3.7/5 |
| ThoughtSpot | 3/5 |
| Arimo, Inc. | N/A |
| Alpine Data Labs | N/A |
| NewBay Media | N/A |
Unlock Birst ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Birst ROI vs. Competitors data and gain insights into your customers today.
Birst Customer Service
3.7/5
Birst has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Birst's overall Customer Service score rated by its users and customers.
About Birst's Customer Service
Address
153 Kearny St, 94105
Website
http://www.birst.com
Phone Number
(866) 940-1496
Birst's Social Links
Birst Customer Service vs. Competitors
Compared to its competitors, Birst's Customer Service score is rated right above Apptio, and is preceded by Pentaho.
| COMPANY | Customer Service Score | |
|---|---|---|
| Datameer | 5/5 |
| Qlik | 4.2/5 |
| Pentaho | 3.7/5 |
| Birst | 3.7/5 |
| Apptio | 3.7/5 |
| ThoughtSpot | 3.3/5 |
| Arimo, Inc. | N/A |
| Alpine Data Labs | N/A |
| NewBay Media | N/A |
Unlock Birst Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Birst Customer Service vs. Competitors data and gain insights into your customers today.
Birst as an Employer
3.8/5
Birst has a 3.8/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Birst scored a 29 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Birst would recommend the brand to a friend. ENPS measures how likely Birst employees would recommend working at Birst to a friend.
Net Promoter Score
29
NPS Score
| 55% | Promoters |
|---|---|
| 19% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
