24
NPS
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Apptio
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About Apptio's Brand
Apptio fuels digital business transformation. Among its major competitors, Apptio is ranked in 4th place for NPS while CloudHealth Technologies is 1st, and VMware is 2nd.
Brand at a Glance
82%
Customer Loyalty
3.9/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Apptio CMO
Apptio Ranking
- #3 / 4 of its competitors
Apptio NPS
Apptio's Net Promoter Score (NPS) is a 24 with 44% Promoters, 36% Passives, and 20% Detractors. Net Promoter Score tracks whether Apptio's customers would recommend using the product based on a scale of -100 to 100.
Apptio Overall NPS
| 44% | Promoters |
|---|---|
| 36% | Passives |
| 20% | Detractors |
Apptio NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 10 | Apr 2022 | 10 |
Jun 2022 9 | Jun 2022 | 9 |
Jul 2022 -1 | Jul 2022 | -1 |
Dec 2022 6 | Dec 2022 | 6 |
Jan 2023 7 | Jan 2023 | 7 |
Feb 2023 18 | Feb 2023 | 18 |
Jun 2023 20 | Jun 2023 | 20 |
Jul 2023 23 | Jul 2023 | 23 |
Aug 2023 21 | Aug 2023 | 21 |
Oct 2023 26 | Oct 2023 | 26 |
Jan 2024 20 | Jan 2024 | 20 |
Mar 2024 24 | Mar 2024 | 24 |
How Other Brands Compare
Apptio is ranked third for NPS among its competitors. CloudHealth Technologies and VMware come in first and second, with Numerify coming in at #4.
Apptio |  VMware |  Numerify |  CloudHealth Technologies | |
| Global Ranking | #- | #329 | #- | #- |
| NPS | 24 | 31 | - | 50 |
| Valuation Updated every 24 hours for public companies | - | $61.27B | $300.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Apptio NPS by Gender
Apptio's NPS was rated 34 by both Female and Male customers on Comparably.
Male
34
Apptio's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
34
Apptio's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Apptio NPS vs. Competitors
Compared to its competitors, Apptio's NPS is rated right above Agero, and is preceded by Birst.
| COMPANY | NPS Score | |
|---|---|---|
| CloudHealth Technologies | 50 |
| VMware | 31 |
 | Birst | 29 |
| Apptio | 24 |
 | Agero | -43 |
Apptio Customer Reviews
Out of the 2 Apptio customer reviews 2 were positive and 0 were constructive. Apptio customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Apptio Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of Apptio users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Apptio Customer Loyalty Score by Gender
Apptio's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
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Male
100%
Yes
Female
100%
Yes
Apptio Customer Loyalty vs. Competitors
Compared to its competitors, Apptio's Customer Loyalty score is rated right above VMware.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Apptio | 82% |
| VMware | 79% |
| CloudHealth Technologies | 55% |
| Agero | 48% |
| Birst | N/A |
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Apptio Product Quality
3.9/5
Apptio has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Apptio Product Information
Apptio serves markets in the United States. Apptio supports Web devices and offers products for large sized businesses.
Apptio’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.apptio.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Enterprise
SaaS
Languages Supported
English
Product Type
System Administration Software
Business Management Software
IT Management Software
Quick Insights into Apptio Product Quality
Apptio's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Apptio Product Quality the Highest
Ranked Apptio Product Quality the Lowest
Apptio Product Quality Score by Gender
Male customers rated Apptio's Product Quality score 0.8 stars higher than Female customers.
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Male
4.6/5
Female
3.8/5
Apptio Product Quality vs. Competitors
Compared to its competitors, Apptio's Product Quality score is rated right above Birst, and is preceded by VMware.
| COMPANY | Product Quality Score | |
|---|---|---|
| CloudHealth Technologies | 4/5 |
| VMware | 4/5 |
| Apptio | 3.9/5 |
| Birst | 3.7/5 |
| Agero | 1.7/5 |
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Apptio Pricing
Apptio ROI & Value For Money
3.7/5
Apptio has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Apptio Pricing Plans
Apptio has a pricing structure that accommodates large businesses.
Who Uses Apptio?
Large Enterprises
Quick Insights into Apptio ROI
Apptio's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Apptio ROI the Highest
Ranked Apptio ROI the Lowest
Apptio ROI Score by Gender
Male customers rated Apptio's ROI score 1 stars higher than Female customers.
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Male
4.6/5
Female
3.6/5
Apptio Pricing vs. Competitors
Compared to its competitors, Apptio's ROI score is rated right above CloudHealth Technologies, and is preceded by VMware.
| COMPANY | Pricing Score | |
|---|---|---|
| Birst | 4.2/5 |
| VMware | 3.8/5 |
| Apptio | 3.7/5 |
| CloudHealth Technologies | 3/5 |
| Agero | 1.7/5 |
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Apptio Customer Satisfaction (CSAT)
Apptio Customer Satisfaction (CSAT) Score
88 / 100
Apptio has an overall Customer Satisfaction score of 88 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
35%
Satisfied
53%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Apptio Customer Satisfaction
Apptio's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Apptio Customer Satisfaction the Highest
Ranked Apptio Customer Satisfaction the Lowest
Apptio Customer Satisfaction Score by Gender
Male customers rated Apptio's Customer Satisfaction score 33 points higher than Female customers.
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100 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
67 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Apptio Customer Satisfaction vs. Competitors
Compared to its competitors, Apptio's Customer Satisfaction score is rated right above VMware.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Apptio | 88% |
| VMware | 76% |
| CloudHealth Technologies | 50% |
| Agero | 25% |
| Birst | 0% |
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Apptio Customer Service
3.7/5
Apptio has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Apptio's Customer Service
Address
11100 NE 8th Street, Bellevue, WA 98004
Website
http://www.apptio.com
Phone Number
(866) 470-0320
Quick Insights into Apptio Customer Service
Apptio's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Apptio Customer Service the Highest
Ranked Apptio Customer Service the Lowest
Apptio Customer Service Score by Gender
Male customers rated Apptio's Customer Service score 1 stars higher than Female customers.
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Male
4.6/5
Female
3.6/5
Apptio Customer Service vs. Competitors
Compared to its competitors, Apptio's Customer Service score is rated right above CloudHealth Technologies, and is preceded by Birst.
| COMPANY | Customer Service Score | |
|---|---|---|
| VMware | 3.8/5 |
| Birst | 3.7/5 |
| Apptio | 3.7/5 |
| CloudHealth Technologies | 3.5/5 |
| Agero | 1.8/5 |
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Apptio as an Employer
3.8/5
Apptio has a 3.8/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Apptio scored a 24 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Apptio would recommend the brand to a friend. ENPS measures how likely Apptio employees would recommend working at Apptio to a friend.
Net Promoter Score
24
NPS Score
| 44% | Promoters |
|---|---|
| 36% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 41% | Promoters |
|---|---|
| 35% | Passive |
| 24% | Detractors |
