50
NPS
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CloudHealth Technologies
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About CloudHealth Technologies' Brand
CloudHealth Technologies delivers cloud service management for enterprises to effectively optimize cost, usage, performance and security.
Brand at a Glance
55%
Customer Loyalty
4/5
Product Quality
3/5
Pricing
3.5/5
Customer Service
CloudHealth Technologies NPS
CloudHealth Technologies's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether CloudHealth Technologies's customers would recommend using the product based on a scale of -100 to 100.
CloudHealth Technologies Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
CloudHealth Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 0 | Mar 2022 | 0 |
Nov 2024 50 | Nov 2024 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CloudHealth Technologies Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of CloudHealth Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CloudHealth Technologies Product Quality
4/5
CloudHealth Technologies has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock CloudHealth Technologies' overall Product Quality score rated by its users and customers.
CloudHealth Technologies Product Information
CloudHealth Technologies’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
CloudHealth Technologies Pricing
CloudHealth Technologies ROI & Value For Money
3/5
CloudHealth Technologies has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock CloudHealth Technologies' overall ROI score rated by its users and customers.
CloudHealth Technologies Customer Satisfaction (CSAT)
CloudHealth Technologies Customer Satisfaction (CSAT) Score
50 / 100
CloudHealth Technologies has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CloudHealth Technologies Customer Service
3.5/5
CloudHealth Technologies has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock CloudHealth Technologies' overall Customer Service score rated by its users and customers.
About CloudHealth Technologies's Customer Service
Address
100 Summer Street, Boston, MA 02110
Website
http://www.cloudhealthtech.com
Phone Number
+1-617-986-3900
CloudHealth Technologies's Social Links
CloudHealth Technologies as an Employer
4.3/5
CloudHealth Technologies has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
CloudHealth Technologies scored a 50 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of CloudHealth Technologies would recommend the brand to a friend. ENPS measures how likely CloudHealth Technologies employees would recommend working at CloudHealth Technologies to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 56% | Promoters |
|---|---|
| 22% | Passive |
| 22% | Detractors |
