-43
NPS
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Agero
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About Agero's Brand
Agero is working with leading vehicle manufacturers and insurance carriers to drive the next generation of vehicle and mobile technology forward.
Brand at a Glance
48%
Customer Loyalty
1.7/5
Product Quality
1.7/5
Pricing
1.8/5
Customer Service
Agero CMO
Agero NPS
Agero's Net Promoter Score (NPS) is a -43 with 26% Promoters, 5% Passives, and 69% Detractors. Net Promoter Score tracks whether Agero's customers would recommend using the product based on a scale of -100 to 100.
Agero Overall NPS
| 26% | Promoters |
|---|---|
| 5% | Passives |
| 69% | Detractors |
Agero NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -50 | Sep 2023 | -50 |
Nov 2023 -49 | Nov 2023 | -49 |
Jan 2024 -49 | Jan 2024 | -49 |
Feb 2024 -49 | Feb 2024 | -49 |
Apr 2024 -47 | Apr 2024 | -47 |
May 2024 -49 | May 2024 | -49 |
Sep 2024 -50 | Sep 2024 | -50 |
Oct 2024 -48 | Oct 2024 | -48 |
Apr 2025 -46 | Apr 2025 | -46 |
May 2025 -44 | May 2025 | -44 |
Oct 2025 -42 | Oct 2025 | -42 |
Nov 2025 -44 | Nov 2025 | -44 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Agero NPS by Gender
Female customers rated Agero's NPS 14 points higher than Male customers.
Male
-86
Agero's NPS was rated -86 by Male customers on Comparably.
7%
Promoters
0%
Passives
93%
Detractors
Female
-72
Agero's NPS was rated -72 by Female customers on Comparably.
14%
Promoters
0%
Passives
86%
Detractors
Agero NPS by Ethnicity
Agero's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -84 | Caucasian | -84 |
African American/Black -100 | African American/Black | -100 |
Other -100 | Other | -100 |
Agero NPS by Age
Agero's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
Agero NPS by Usage
Agero's NPS was rated the highest by customers who have used Agero's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -84 | Less than 1 Year | -84 |
1 to 2 Years -34 | 1 to 2 Years | -34 |
2 to 5 Years -60 | 2 to 5 Years | -60 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -100 | Over 10 Years | -100 |
Agero Customer Reviews
Out of the 2 Agero customer reviews 0 were positive and 2 were constructive. Agero customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Agero Customer Loyalty
48%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
48% of Agero users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Agero Customer Loyalty Score by Gender
Agero's Customer Loyalty score was rated 49 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Agero.
Male
49%
Yes
Female
49%
Yes
Agero Customer Loyalty Score by Ethnicity
Agero's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Agero.
45
out of 100
Caucasian
70
out of 100
African American/Black
33
out of 100
Other
Agero Customer Loyalty Score by Age
Agero's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Agero.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 78% | 31-35 | 78% |
36-40 28% | 36-40 | 28% |
41-45 46% | 41-45 | 46% |
46-50 10% | 46-50 | 10% |
51-55 64% | 51-55 | 64% |
61-65 55% | 61-65 | 55% |
Agero Customer Loyalty Score by Usage
Agero's Customer Loyalty score was rated the highest by customers who have used Agero's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Agero Customer Loyalty Score by Industry
Agero's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Agero Product Quality
1.7/5
Agero has an overall Product Quality score of 1.7 out of 5 stars rated by its users and customers.
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Agero Product Information
Agero’s product quality score is a 1.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Agero's product the highest. Reviewers from the Accounting industry rated Agero the lowest at 1.5.
- Website
- http://agero.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Analytics
Big Data
Mobile App
Quick Insights into Agero Product Quality
Agero's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Agero's products/services for Over 10 Years.
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Ranked Agero Product Quality the Highest
Ranked Agero Product Quality the Lowest
Agero Product Quality Score by Gender
Agero's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Agero.
Male
1.5/5
Female
1.5/5
Agero Product Quality Score by Ethnicity
Agero's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Agero.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Agero Product Quality Score by Age
Agero's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Agero.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.5 | 31-35 | 2.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
61-65 1.6 | 61-65 | 1.6 |
Agero Product Quality Score by Usage
Agero's Product Quality score was rated the highest by customers who have used Agero's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Agero Product Quality Score by Industry
Agero's Product Quality score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Agero Pricing
Agero ROI & Value For Money
1.7/5
Agero has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
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Agero Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from Agero.
Quick Insights into Agero ROI
Agero's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Agero's products/services for Over 10 Years.
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Ranked Agero ROI the Highest
Ranked Agero ROI the Lowest
Agero ROI Score by Gender
Agero's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Agero.
Male
1.5/5
Female
1.5/5
Agero ROI Score by Ethnicity
Agero's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Agero.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Agero ROI Score by Age
Agero's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Agero.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.6 | 31-35 | 2.6 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 2 | 46-50 | 2 |
51-55 1.5 | 51-55 | 1.5 |
61-65 1.6 | 61-65 | 1.6 |
Agero ROI Score by Usage
Agero's ROI score was rated the highest by customers who have used Agero's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Agero ROI Score by Industry
Agero's ROI score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Agero Customer Satisfaction (CSAT)
Agero Customer Satisfaction (CSAT) Score
25 / 100
Agero has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
18%
Satisfied
7%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
4%
Very Dissatisfied
69%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Agero Customer Satisfaction
Agero's Customer Satisfaction score was rated highest by customers who have used Agero's products/services for 1 to 2 Years, and rated lowest by Other customers.
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Ranked Agero Customer Satisfaction the Highest
Ranked Agero Customer Satisfaction the Lowest
Agero Customer Satisfaction Score by Gender
Female customers rated Agero's Customer Satisfaction score 0 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Agero.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
11 / 100
FemaleVery Satisfied | 11% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 89% |
Agero Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Agero's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Agero.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Other
Agero's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Agero.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Agero Customer Satisfaction Score by Age
Agero's Customer Satisfaction score was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Agero.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 0% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 61-65 | 25% |
Agero Customer Satisfaction Score by Usage
Agero's Customer Satisfaction score was rated the highest by customers who have used Agero's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Agero Customer Service
1.8/5
Agero has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.
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About Agero's Customer Service
Address
1 cabot road, Medford, MA 02155
Website
http://agero.com
Phone Number
781-393-9300
Agero's Social Links
Quick Insights into Agero Customer Service
Agero's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers who have used Agero's products/services for Over 10 Years.
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Ranked Agero Customer Service the Highest
Ranked Agero Customer Service the Lowest
Agero Customer Service Score by Gender
Agero's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Agero.
Male
1.5/5
Female
1.5/5
Agero Customer Service Score by Ethnicity
Agero's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Agero.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Agero Customer Service Score by Age
Agero's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Agero.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 2.7 | 31-35 | 2.7 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 2 | 46-50 | 2 |
51-55 1.5 | 51-55 | 1.5 |
61-65 1.7 | 61-65 | 1.7 |
Agero Customer Service Score by Usage
Agero's Customer Service score was rated the highest by customers who have used Agero's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Agero Customer Service Score by Industry
Agero's Customer Service score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Agero as an Employer
2.8/5
Agero has a 2.8/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Agero scored a -43 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Agero would recommend the brand to a friend. ENPS measures how likely Agero employees would recommend working at Agero to a friend.
Net Promoter Score
-43
NPS Score
| 26% | Promoters |
|---|---|
| 5% | Passive |
| 69% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 33% | Promoters |
|---|---|
| 14% | Passive |
| 53% | Detractors |
