-26
NPS
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ThoughtSpot
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About ThoughtSpot's Brand
"ThoughtSpot develops search-driven analytics platform that allows enterprises to search and analyze data, get instant charts and build reports." Among its major competitors, ThoughtSpot is ranked in 10th place for NPS while Grow is 1st, and Alteryx is 2nd. Overall, ThoughtSpot has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $1.95B
Brand at a Glance
51%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
3.3/5
Customer Service
ThoughtSpot Ranking
- #4 / 4 of its competitors
ThoughtSpot NPS
ThoughtSpot's Net Promoter Score (NPS) is a -26 with 28% Promoters, 18% Passives, and 54% Detractors. Net Promoter Score tracks whether ThoughtSpot's customers would recommend using the product based on a scale of -100 to 100.
ThoughtSpot Overall NPS
| 28% | Promoters |
|---|---|
| 18% | Passives |
| 54% | Detractors |
ThoughtSpot NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -20 | Aug 2021 | -20 |
Jan 2022 -25 | Jan 2022 | -25 |
Jun 2022 -30 | Jun 2022 | -30 |
Jul 2022 -22 | Jul 2022 | -22 |
Oct 2022 -27 | Oct 2022 | -27 |
Nov 2022 -25 | Nov 2022 | -25 |
Mar 2023 -18 | Mar 2023 | -18 |
Jun 2023 -23 | Jun 2023 | -23 |
Aug 2023 -43 | Aug 2023 | -43 |
Sep 2023 -32 | Sep 2023 | -32 |
Oct 2023 -31 | Oct 2023 | -31 |
Dec 2023 -26 | Dec 2023 | -26 |
How Other Brands Compare
ThoughtSpot is ranked #4 for NPS among its competitors. Alteryx and Talend come in first and second, with MuleSoft coming in at third. Among those competitors, it is the lowest valued company behind Alteryx.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ThoughtSpot NPS by Gender
ThoughtSpot's NPS was rated -34 by Female customers on Comparably.
Female
-34
ThoughtSpot's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Male
N/A
ThoughtSpot's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
ThoughtSpot NPS by Usage
ThoughtSpot's NPS was rated -57 points by customers who have used ThoughtSpot's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -57 | 1 to 2 Years | -57 |
ThoughtSpot NPS vs. Competitors
Compared to its competitors, ThoughtSpot's NPS is rated right below Mode Analytics.
| COMPANY | NPS Score | |
|---|---|---|
 | Grow | 100 |
 | Alteryx | 60 |
 | Talend | 55 |
 | OutSystems | 43 |
 | Informatica | 33 |
 | MuleSoft | 32 |
 | GoodData | 17 |
 | SugarCRM | 0 |
 | Mode Analytics | 0 |
| ThoughtSpot | -26 |
ThoughtSpot Customer Loyalty
51%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
51% of ThoughtSpot users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ThoughtSpot Customer Loyalty Score by Gender
ThoughtSpot's Customer Loyalty score was rated 40 by Female customers on Comparably.
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Female
40%
Yes
Male
N/A
Yes
ThoughtSpot Customer Loyalty Score by Usage
ThoughtSpot's Customer Loyalty score was rated 49% by customers who have used ThoughtSpot's products/services for 1 to 2 Years.
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ThoughtSpot Customer Loyalty Score by Industry
ThoughtSpot's Customer Loyalty score was rated 28% by Tech industry customers.
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ThoughtSpot Customer Loyalty vs. Competitors
Compared to its competitors, ThoughtSpot's Customer Loyalty score is rated right below GoodData.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Grow | 100% |
| Mode Analytics | 100% |
| Talend | 89% |
| OutSystems | 89% |
| SugarCRM | 84% |
| Alteryx | 83% |
| Informatica | 78% |
| MuleSoft | 78% |
| GoodData | 72% |
| ThoughtSpot | 51% |
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ThoughtSpot Product Quality
3.1/5
ThoughtSpot has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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ThoughtSpot Product Information
ThoughtSpot’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated ThoughtSpot's product the highest.
- Website
- https://www.thoughtspot.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Analytics
Big Data
SaaS
Quick Insights into ThoughtSpot Product Quality
ThoughtSpot's Product Quality score was rated highest by Female customers.
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Ranked ThoughtSpot Product Quality the Highest
ThoughtSpot Product Quality Score by Gender
ThoughtSpot's Product Quality score was rated 3.1 by Female customers on Comparably.
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Female
3.1/5
Male
N/A
ThoughtSpot Product Quality Score by Usage
ThoughtSpot's Product Quality score was rated 2.6 stars by customers who have used ThoughtSpot's products/services for 1 to 2 Years.
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ThoughtSpot Product Quality Score by Industry
ThoughtSpot's Product Quality score was rated 1.9 stars by Tech industry customers.
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ThoughtSpot Product Quality vs. Competitors
Compared to its competitors, ThoughtSpot's Product Quality score is rated right below Mode Analytics.
| COMPANY | Product Quality Score | |
|---|---|---|
| Grow | 5/5 |
| Alteryx | 4.4/5 |
| OutSystems | 4.3/5 |
| MuleSoft | 4/5 |
| Talend | 4/5 |
| Informatica | 3.9/5 |
| SugarCRM | 3.8/5 |
| GoodData | 3.8/5 |
| Mode Analytics | 3.7/5 |
| ThoughtSpot | 3.1/5 |
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ThoughtSpot Pricing
ThoughtSpot ROI & Value For Money
3/5
ThoughtSpot has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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ThoughtSpot Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into ThoughtSpot ROI
ThoughtSpot's ROI score was rated highest by Female customers.
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Ranked ThoughtSpot ROI the Highest
ThoughtSpot ROI Score by Gender
ThoughtSpot's ROI score was rated 2.8 by Female customers on Comparably.
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Female
2.8/5
Male
N/A
ThoughtSpot ROI Score by Usage
ThoughtSpot's ROI score was rated 2 stars by customers who have used ThoughtSpot's products/services for 1 to 2 Years.
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ThoughtSpot ROI Score by Industry
ThoughtSpot's ROI score was rated 1.6 stars by Tech industry customers.
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ThoughtSpot Pricing vs. Competitors
Compared to its competitors, ThoughtSpot's ROI score is rated right below GoodData.
| COMPANY | Pricing Score | |
|---|---|---|
| Grow | 5/5 |
| Alteryx | 4.2/5 |
| Informatica | 4.1/5 |
| Talend | 4/5 |
| OutSystems | 4/5 |
| MuleSoft | 4/5 |
| SugarCRM | 3.9/5 |
| Mode Analytics | 3.5/5 |
| GoodData | 3.2/5 |
| ThoughtSpot | 3/5 |
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ThoughtSpot Customer Satisfaction (CSAT)
ThoughtSpot Customer Satisfaction (CSAT) Score
91 / 100
ThoughtSpot has an overall Customer Satisfaction score of 91 rated by its users and customers.
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Very Satisfied
36%
Satisfied
55%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ThoughtSpot Customer Satisfaction
ThoughtSpot's Customer Satisfaction score was rated highest by customers who have used ThoughtSpot's products/services for 1 to 2 Years.
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Ranked ThoughtSpot Customer Satisfaction the Highest
ThoughtSpot Customer Satisfaction Score by Usage
ThoughtSpot's Customer Satisfaction score was rated 67 points by customers who have used ThoughtSpot's products/services for 1 to 2 Years.
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ThoughtSpot Customer Satisfaction vs. Competitors
Compared to its competitors, ThoughtSpot's Customer Satisfaction score is rated right above OutSystems, and is preceded by Alteryx.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Grow | 100% |
| Alteryx | 96% |
| ThoughtSpot | 91% |
| OutSystems | 89% |
| Talend | 80% |
| MuleSoft | 77% |
| Informatica | 69% |
| GoodData | 67% |
| SugarCRM | 67% |
| Mode Analytics | 0% |
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ThoughtSpot Customer Service
3.3/5
ThoughtSpot has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About ThoughtSpot's Customer Service
Address
910 Hermosa Ct, Sunnyvale, CA 94085
Website
https://www.thoughtspot.com
ThoughtSpot's Social Links
Quick Insights into ThoughtSpot Customer Service
ThoughtSpot's Customer Service score was rated highest by Female customers.
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Ranked ThoughtSpot Customer Service the Highest
ThoughtSpot Customer Service Score by Gender
ThoughtSpot's Customer Service score was rated 2.8 by Female customers on Comparably.
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Female
2.8/5
Male
N/A
ThoughtSpot Customer Service Score by Usage
ThoughtSpot's Customer Service score was rated 2.5 stars by customers who have used ThoughtSpot's products/services for 1 to 2 Years.
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ThoughtSpot Customer Service Score by Industry
ThoughtSpot's Customer Service score was rated 1.9 stars by Tech industry customers.
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ThoughtSpot Customer Service vs. Competitors
Compared to its competitors, ThoughtSpot's Customer Service score is rated right above GoodData, and is preceded by Mode Analytics.
| COMPANY | Customer Service Score | |
|---|---|---|
| Grow | 5/5 |
| Alteryx | 4.1/5 |
| Informatica | 4.1/5 |
| Talend | 4/5 |
| OutSystems | 3.9/5 |
| SugarCRM | 3.9/5 |
| MuleSoft | 3.8/5 |
| Mode Analytics | 3.5/5 |
| ThoughtSpot | 3.3/5 |
| GoodData | 3.2/5 |
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ThoughtSpot as an Employer
4.3/5
ThoughtSpot has a 4.3/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
ThoughtSpot scored a -26 for Net Promoter Score and a -3 for Employee Net Promoter Score. NPS gauges how likely a customer of ThoughtSpot would recommend the brand to a friend. ENPS measures how likely ThoughtSpot employees would recommend working at ThoughtSpot to a friend.
Net Promoter Score
-26
NPS Score
| 28% | Promoters |
|---|---|
| 18% | Passive |
| 54% | Detractors |
Employee Net Promoter Score
-3
eNPS Score
| 35% | Promoters |
|---|---|
| 27% | Passive |
| 38% | Detractors |
