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ThoughtSpot
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About ThoughtSpot's Brand

"ThoughtSpot develops search-driven analytics platform that allows enterprises to search and analyze data, get instant charts and build reports." Among its major competitors, ThoughtSpot is ranked in 10th place for NPS while Grow is 1st, and Alteryx is 2nd. Overall, ThoughtSpot has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $1.95B

Brand at a Glance

41%
Customer Loyalty
3/5
Product Quality
2.9/5
Pricing
3/5
Customer Service

ThoughtSpot Ranking

ThoughtSpot NPS

ThoughtSpot's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether ThoughtSpot's customers would recommend using the product based on a scale of -100 to 100.

ThoughtSpot Overall NPS

-25
NPS
25%Promoters
25%Passives
50%Detractors
ThoughtSpot Overall NPS

ThoughtSpot NPS Trend

-100
-50
0
50
100
Apr 2020
-100
Apr 2020-100
May 2020
-66
May 2020-66
Oct 2020
-75
Oct 2020-75
Dec 2020
-80
Dec 2020-80
Mar 2021
-25
Mar 2021-25
Jul 2021
-11
Jul 2021-11
Aug 2021
-20
Aug 2021-20
Jan 2022
-25
Jan 2022-25

How Other Brands Compare

ThoughtSpot is ranked #4 for NPS among its competitors. Alteryx and Talend come in first and second, with MuleSoft coming in at third. Among those competitors, it is the lowest valued company behind Alteryx.

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ThoughtSpot's Logo
ThoughtSpot
MuleSoft's Logo
MuleSoft
Alteryx's Logo
Alteryx
Talend's Logo
Talend
Global Ranking#-#574#768#-
NPS-25396350
Social Sentiment Calculated by analyzing social media and other online mentionsNeutralNeutral--
Valuation Updated every 24 hours for public companies$1.95B-$6.62B$2.16B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

ThoughtSpot NPS by Usage

ThoughtSpot's NPS was rated -67 points by customers who have used ThoughtSpot's products/services for 1 to 2 Years.

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-100
-50
0
50
100
1 to 2 Years
-67
1 to 2 Years-67

ThoughtSpot NPS vs. Competitors

Compared to its competitors, ThoughtSpot's NPS is rated right below SugarCRM.

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ThoughtSpot's Logo
VS
Grow's Logo
Alteryx's Logo
Talend's Logo
OutSystems' Logo
Informatica's Logo
MuleSoft's Logo
GoodData's Logo
Mode Analytics' Logo
SugarCRM's Logo

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ThoughtSpot Customer Loyalty

41%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

41% of ThoughtSpot users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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41
41%
59
59%
ThoughtSpot Customer Loyalty

ThoughtSpot Customer Loyalty Score by Usage

ThoughtSpot's Customer Loyalty score was rated 40% by customers who have used ThoughtSpot's products/services for 1 to 2 Years.

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1 to 2 Years
40%

ThoughtSpot Customer Loyalty Score by Industry

ThoughtSpot's Customer Loyalty score was rated 40% by Tech industry customers.

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Tech
40%

ThoughtSpot Customer Loyalty vs. Competitors

Compared to its competitors, ThoughtSpot's Customer Loyalty score is rated right below Informatica.

COMPANYCustomer Loyalty Score
Grow100%
Mode Analytics100%
Talend83%
SugarCRM83%
OutSystems82%
Alteryx79%
GoodData79%
MuleSoft73%
Informatica63%
ThoughtSpot41%

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Grow's Logo
Mode Analytics' Logo
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OutSystems' Logo
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GoodData's Logo
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Informatica's Logo

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ThoughtSpot Product Quality

3/5

ThoughtSpot has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.

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ThoughtSpot Product Information

ThoughtSpot’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated ThoughtSpot's product the highest.

Website
https://www.thoughtspot.com
Company Size
501-1,000 Employees

Industry

Tech
Analytics
Big Data
SaaS

Quick Insights into ThoughtSpot Product Quality

ThoughtSpot's Product Quality score was rated highest by customers who have used ThoughtSpot's products/services for 1 to 2 Years.

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Ranked ThoughtSpot Product Quality the Highest

1 to 2 Years
2.8
Tech
2.8

ThoughtSpot Product Quality Score by Usage

ThoughtSpot's Product Quality score was rated 2.8 stars by customers who have used ThoughtSpot's products/services for 1 to 2 Years.

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1 to 2 Years
2.8

ThoughtSpot Product Quality Score by Industry

ThoughtSpot's Product Quality score was rated 2.8 stars by Tech industry customers.

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Tech
2.8

ThoughtSpot Product Quality vs. Competitors

Compared to its competitors, ThoughtSpot's Product Quality score is rated right below Informatica.

COMPANYProduct Quality Score
Grow5/5
OutSystems4.5/5
Alteryx4.4/5
MuleSoft4.2/5
Talend4.1/5
GoodData4/5
Mode Analytics4/5
SugarCRM3.7/5
Informatica3.6/5
ThoughtSpot3/5

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OutSystems' Logo
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Talend's Logo
GoodData's Logo
Mode Analytics' Logo
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Informatica's Logo

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ThoughtSpot Pricing

ThoughtSpot ROI & Value For Money

2.9/5

ThoughtSpot has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.

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ThoughtSpot Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into ThoughtSpot ROI

ThoughtSpot's ROI score was rated highest by customers from the Tech industry.

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Ranked ThoughtSpot ROI the Highest

Tech
2.3
1 to 2 Years
2.1

ThoughtSpot ROI Score by Usage

ThoughtSpot's ROI score was rated 2.1 stars by customers who have used ThoughtSpot's products/services for 1 to 2 Years.

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1 to 2 Years
2.1

ThoughtSpot ROI Score by Industry

ThoughtSpot's ROI score was rated 2.3 stars by Tech industry customers.

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Tech
2.3

ThoughtSpot Pricing vs. Competitors

Compared to its competitors, ThoughtSpot's ROI score is rated right below GoodData.

COMPANYPricing Score
Grow5/5
Alteryx4.1/5
OutSystems4/5
MuleSoft4/5
Talend4/5
Mode Analytics4/5
Informatica3.9/5
SugarCRM3.9/5
GoodData3.4/5
ThoughtSpot2.9/5

Unlock ThoughtSpot ROI vs. Competitors Data

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VS
Grow's Logo
Alteryx's Logo
OutSystems' Logo
MuleSoft's Logo
Talend's Logo
Mode Analytics' Logo
Informatica's Logo
SugarCRM's Logo
GoodData's Logo

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ThoughtSpot Customer Service

3/5

ThoughtSpot has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.

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About ThoughtSpot's Customer Service

Address

910 Hermosa Ct, Sunnyvale, CA 94085


Website

https://www.thoughtspot.com

Quick Insights into ThoughtSpot Customer Service

ThoughtSpot's Customer Service score was rated highest by customers from the Tech industry.

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Ranked ThoughtSpot Customer Service the Highest

Tech
2.8
1 to 2 Years
2.5

ThoughtSpot Customer Service Score by Usage

ThoughtSpot's Customer Service score was rated 2.5 stars by customers who have used ThoughtSpot's products/services for 1 to 2 Years.

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1 to 2 Years
2.5

ThoughtSpot Customer Service Score by Industry

ThoughtSpot's Customer Service score was rated 2.8 stars by Tech industry customers.

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Tech
2.8

ThoughtSpot Customer Service vs. Competitors

Compared to its competitors, ThoughtSpot's Customer Service score is rated right below SugarCRM.

COMPANYCustomer Service Score
Grow5/5
Talend4.1/5
Mode Analytics4/5
Alteryx3.9/5
OutSystems3.8/5
MuleSoft3.8/5
Informatica3.8/5
GoodData3.5/5
SugarCRM3.5/5
ThoughtSpot3/5

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VS
Grow's Logo
Talend's Logo
Mode Analytics' Logo
Alteryx's Logo
OutSystems' Logo
MuleSoft's Logo
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GoodData's Logo
SugarCRM's Logo

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ThoughtSpot as an Employer

4.5/5

ThoughtSpot has a 4.5/5 stars for its overall company culture rated by their employees

  ThoughtSpot CEO
bottom
35%
CEO of ThoughtSpot

In the Bottom 35% of Similar Sized Companies on Comparably.

Consumer vs. Employees

ThoughtSpot scored a -25 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of ThoughtSpot would recommend the brand to a friend. ENPS measures how likely ThoughtSpot employees would recommend working at ThoughtSpot to a friend.

Net Promoter Score

-25
NPS Score
25%Promoters
25%Passive
50%Detractors

Employee Net Promoter Score

-7
eNPS Score
33%Promoters
27%Passive
40%Detractors

Global Ranking Snapshot

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1
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Barry McCarthy
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2
Netflix  Netflix CEO
Ted Sarandos
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3
Costco  Costco CEO
W. Craig Jelinek
Retail
4
Chick-fil-A  Chick-fil-A CEO
Dan Cathy
Food and Beverages
5
Amazon  Amazon CEO
Andy Jassy
Retail
6
Apple  Apple CEO
Timothy Cook
Tech
7
Nike  Nike CEO
John Donahoe
Fashion and Beauty