100
NPS
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Grow
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About Grow's Brand
Social Tipping Platform Among its major competitors, Grow is ranked in 1st place for NPS while Klipfolio is 2nd, and Databox is 3rd.Their current valuation is $50.00M
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Grow Ranking
- #1 / 4 of its competitors
Grow NPS
Grow's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Grow's customers would recommend using the product based on a scale of -100 to 100.
Grow Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Grow NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
How Other Brands Compare
Grow is ranked first for NPS among its competitors. Sisense and Looker come in second and third, with GoodData coming in at #4. Among those competitors, it is the most valued company behind Looker.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Grow Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Grow users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Grow Customer Loyalty vs. Competitors
Compared to its competitors, Grow's Customer Loyalty score is rated right above RJMetrics.
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VS
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Grow Product Quality
5/5
Grow has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Grow Product Information
Grow’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.thisisgrow.com
- Company Size
- 1-10 Employees
Industry
Tech
Content
Media
Grow Product Quality vs. Competitors
Compared to its competitors, Grow's Product Quality score is rated right above RJMetrics.
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VS
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Grow Pricing
Grow ROI & Value For Money
5/5
Grow has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Grow Pricing vs. Competitors
Compared to its competitors, Grow's ROI score is rated right above RJMetrics.
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VS
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Grow Customer Satisfaction (CSAT)
Grow Customer Satisfaction (CSAT) Score
100 / 100
Grow has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Grow Customer Satisfaction vs. Competitors
Compared to its competitors, Grow's Customer Satisfaction score is rated right above RJMetrics.
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Grow Customer Service
5/5
Grow has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Grow's Customer Service
Address
5314 River Run Dr, Berkeley, CA 94704
Website
http://www.thisisgrow.com
Phone Number
(801) 784-0742
Grow Customer Service vs. Competitors
Compared to its competitors, Grow's Customer Service score is rated right above Klipfolio.
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Grow as an Employer
2.9/5
Grow has a 2.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Grow scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Grow would recommend the brand to a friend. ENPS measures how likely Grow employees would recommend working at Grow to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
