53
NPS
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Chartio
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About Chartio's Brand
Chartio helps businesses analyze and track their critical data through an intutive interface. Among its major competitors, Chartio is ranked in 4th place for NPS while Klipfolio is 1st, and CARTO is 2nd.
Brand at a Glance
4.2/5
Product Quality
3.9/5
Pricing
5/5
Customer Service
Chartio Ranking
- #2 / 4 of its competitors
Chartio NPS
Chartio's Net Promoter Score (NPS) is a 53 with 70% Promoters, 13% Passives, and 17% Detractors. Net Promoter Score tracks whether Chartio's customers would recommend using the product based on a scale of -100 to 100.
Chartio Overall NPS
| 70% | Promoters |
|---|---|
| 13% | Passives |
| 17% | Detractors |
Chartio NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 53 | Aug 2020 | 53 |
How Other Brands Compare
Chartio is ranked second for NPS among its competitors. Qlik and Domo, Inc. come in first and third, with ThoughtSpot coming in at #4.
Chartio |  Qlik |  ThoughtSpot |  Domo, Inc. | |
| Global Ranking | #- | #905 | #- | #- |
| NPS | 53 | 55 | -26 | 25 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | - | $1.95B | $1.54B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Chartio NPS by Usage
Chartio's NPS was rated the highest by customers who have used Chartio's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 62 | Less than 1 Year | 62 |
2 to 5 Years 57 | 2 to 5 Years | 57 |
Chartio NPS vs. Competitors
Compared to its competitors, Chartio's NPS is rated right above OpenGov Inc., and is preceded by Qlik.
| COMPANY | NPS Score | |
|---|---|---|
 | Klipfolio | 73 |
 | CARTO | 58 |
| Qlik | 55 |
| Chartio | 53 |
 | OpenGov Inc. | 50 |
 | Looker | 37 |
| Domo, Inc. | 25 |
 | GoodData | 17 |
| ThoughtSpot | -26 |
 | Factual | -100 |
Chartio Product Quality
4.2/5
Chartio has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Chartio Product Information
Chartio serves markets in the United States, Europe, Japan, Australia, Canada, United Kingdom, and Germany. Chartio supports Web devices and offers products for small, medium, and large sized businesses.
Chartio’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://chartio.com
- Company Size
- 11-50 Employees
Industry
Tech
Analytics
Enterprise
SaaS
Languages Supported
English
Product Type
Dashboard Software
Business Intelligence (BI) Software
Reporting Software
Analytics Software
Marketing Analytics Software
Data Analysis Software
Web Analytics Software
Data Visualization Software
Chartio Product Quality vs. Competitors
Compared to its competitors, Chartio's Product Quality score is rated right above CARTO, and is preceded by Qlik.
| COMPANY | Product Quality Score | |
|---|---|---|
| Klipfolio | 4.5/5 |
| Qlik | 4.3/5 |
| Chartio | 4.2/5 |
| CARTO | 3.9/5 |
| Looker | 3.8/5 |
| GoodData | 3.8/5 |
| Domo, Inc. | 3.7/5 |
| OpenGov Inc. | 3.7/5 |
| ThoughtSpot | 3.1/5 |
| Factual | 1.5/5 |
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VS
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Chartio Pricing
Chartio ROI & Value For Money
3.9/5
Chartio has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Chartio Pricing Plans
Chartio has a pricing structure that accommodates small, medium, and large businesses. Starting from $400/month, Chartio uses a subscription model and offers the following: Startup: $400/month, Growth: $900/month, and Enterprise: Contact Chartio for pricing information..
Who Uses Chartio?
Small Businesses
Medium Businesses
Large Enterprises
Chartio Pricing vs. Competitors
Compared to its competitors, Chartio's ROI score is rated right above Domo, Inc., and is preceded by Looker.
| COMPANY | Pricing Score | |
|---|---|---|
| Klipfolio | 4.6/5 |
| Qlik | 4.2/5 |
| Looker | 3.9/5 |
| Chartio | 3.9/5 |
| Domo, Inc. | 3.8/5 |
| CARTO | 3.7/5 |
| OpenGov Inc. | 3.4/5 |
| GoodData | 3.2/5 |
| ThoughtSpot | 3/5 |
| Factual | 3/5 |
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VS
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Chartio Customer Service
5/5
Chartio has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Chartio's Customer Service
Address
222 Kearny Street, Suit 525, San Francisco, CA 94108
Website
http://chartio.com
Chartio's Social Links
Chartio Customer Service vs. Competitors
Compared to its competitors, Chartio's Customer Service score is rated right above Factual, and is preceded by Klipfolio.
| COMPANY | Customer Service Score | |
|---|---|---|
| Klipfolio | 5/5 |
| Chartio | 5/5 |
| Factual | 4.5/5 |
| Qlik | 4.2/5 |
| Domo, Inc. | 3.9/5 |
| Looker | 3.7/5 |
| OpenGov Inc. | 3.4/5 |
| ThoughtSpot | 3.3/5 |
| GoodData | 3.2/5 |
| CARTO | 2.2/5 |
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Chartio as an Employer
2.6/5
Chartio has a 2.6/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Chartio scored a 53 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Chartio would recommend the brand to a friend. ENPS measures how likely Chartio employees would recommend working at Chartio to a friend.
Net Promoter Score
53
NPS Score
| 70% | Promoters |
|---|---|
| 13% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
