50
NPS
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OpenGov Inc.
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About OpenGov Inc. Brand
OpenGov is a mission driven, high growth, late stage venture backed SaaS company using our technology to help make a positive impact our nation's cities, counties, and state agencies. We are proud to be awarded multiple top workplace awards including: 2023 Top Workplaces USA award, Forbes 2022 Best Startup Employers, 50 Best Workplaces award by The Silicon Review Among its major competitors, OpenGov Inc. is ranked in 1st place for NPS while Tyler Technologies is 2nd.Their current valuation is $400.00M
Brand at a Glance
78%
Customer Loyalty
3.7/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
OpenGov Inc. CMO
OpenGov Inc. Ranking
- #1 / 2 of its competitors
OpenGov Inc. NPS
OpenGov Inc.'s Net Promoter Score (NPS) is a 50 with 70% Promoters, 10% Passives, and 20% Detractors. Net Promoter Score tracks whether OpenGov Inc.'s customers would recommend using the product based on a scale of -100 to 100.
OpenGov Inc. Overall NPS
| 70% | Promoters |
|---|---|
| 10% | Passives |
| 20% | Detractors |
OpenGov Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 50 | Aug 2022 | 50 |
Oct 2022 55 | Oct 2022 | 55 |
Dec 2022 60 | Dec 2022 | 60 |
Aug 2023 54 | Aug 2023 | 54 |
Oct 2023 59 | Oct 2023 | 59 |
Feb 2024 50 | Feb 2024 | 50 |
Mar 2024 53 | Mar 2024 | 53 |
Apr 2024 49 | Apr 2024 | 49 |
Sep 2024 40 | Sep 2024 | 40 |
Oct 2024 44 | Oct 2024 | 44 |
May 2025 47 | May 2025 | 47 |
Jul 2025 50 | Jul 2025 | 50 |
How Other Brands Compare
OpenGov Inc. is ranked first for NPS among its competitors. Tyler Technologies comes in second. Among those competitors, it is the second most valued company behind Tyler Technologies.
OpenGov Inc. |  Tyler Technologies | |
| Global Ranking | #- | #495 |
| NPS | 50 | -40 |
| Valuation Updated every 24 hours for public companies | $400.00M | $17.58B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
OpenGov Inc. NPS by Gender
Female customers rated OpenGov Inc.'s NPS 7 points higher than Male customers.
Male
60
OpenGov Inc.'s NPS was rated 60 by Male customers on Comparably.
80%
Promoters
0%
Passives
20%
Detractors
Female
67
OpenGov Inc.'s NPS was rated 67 by Female customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
OpenGov Inc. NPS by Ethnicity
OpenGov Inc.'s NPS was rated 80 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 80 | Caucasian | 80 |
OpenGov Inc. NPS by Usage
OpenGov Inc.'s NPS was rated the highest by customers who have used OpenGov Inc.'s products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
1 to 2 Years 67 | 1 to 2 Years | 67 |
OpenGov Inc. NPS vs. Competitors
Compared to its competitors, OpenGov Inc.'s NPS is rated right above Tyler Technologies.
| COMPANY | NPS Score | |
|---|---|---|
| OpenGov Inc. | 50 |
| Tyler Technologies | -40 |
OpenGov Inc. Customer Reviews
Out of the 2 OpenGov Inc. customer reviews 2 were positive and 0 were constructive. OpenGov Inc. customer reviews reflect that all customers have a favorable experience using the products/services of the company.
OpenGov Inc. Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of OpenGov Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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OpenGov Inc. Customer Loyalty Score by Gender
Male customers rated OpenGov Inc.'s Customer Loyalty score 12% higher than Female customers.
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Male
82%
Yes
Female
70%
Yes
OpenGov Inc. Customer Loyalty Score by Ethnicity
OpenGov Inc.'s Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
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100
out of 100
Caucasian
OpenGov Inc. Customer Loyalty Score by Usage
OpenGov Inc.'s Customer Loyalty score was rated the highest by customers who have used OpenGov Inc.'s products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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OpenGov Inc. Customer Loyalty Score by Industry
OpenGov Inc.'s Customer Loyalty score was rated 64% by Accounting industry customers.
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OpenGov Inc. Customer Loyalty vs. Competitors
Compared to its competitors, OpenGov Inc.'s Customer Loyalty score is rated right above Tyler Technologies.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| OpenGov Inc. | 78% |
| Tyler Technologies | 60% |
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OpenGov Inc. Product Quality
3.7/5
OpenGov Inc. has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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OpenGov Inc. Product Information
OpenGov Inc.’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated OpenGov Inc.'s product the highest.
- Website
- https://www.opengov.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Government & Legal
SaaS
Quick Insights into OpenGov Inc. Product Quality
OpenGov Inc.'s Product Quality score was rated highest by customers who have used OpenGov Inc.'s products/services for 1 to 2 Years, and rated lowest by customers who have used OpenGov Inc.'s products/services for Less than 1 Year.
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Ranked OpenGov Inc. Product Quality the Highest
Ranked OpenGov Inc. Product Quality the Lowest
OpenGov Inc. Product Quality Score by Gender
Female customers rated OpenGov Inc.'s Product Quality score 0.2 stars higher than Male customers.
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Male
4.1/5
Female
4.3/5
OpenGov Inc. Product Quality Score by Ethnicity
OpenGov Inc.'s Product Quality score was rated 4.6 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
OpenGov Inc. Product Quality Score by Usage
OpenGov Inc.'s Product Quality score was rated the highest by customers who have used OpenGov Inc.'s products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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OpenGov Inc. Product Quality Score by Industry
OpenGov Inc.'s Product Quality score was rated 4.1 stars by Accounting industry customers.
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OpenGov Inc. Product Quality vs. Competitors
Compared to its competitors, OpenGov Inc.'s Product Quality score is rated right above Tyler Technologies.
| COMPANY | Product Quality Score | |
|---|---|---|
| OpenGov Inc. | 3.7/5 |
| Tyler Technologies | 2.5/5 |
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OpenGov Inc. Pricing
OpenGov Inc. ROI & Value For Money
3.4/5
OpenGov Inc. has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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OpenGov Inc. Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into OpenGov Inc. ROI
OpenGov Inc.'s ROI score was rated highest by customers who have used OpenGov Inc.'s products/services for 1 to 2 Years, and rated lowest by customers who have used OpenGov Inc.'s products/services for Less than 1 Year.
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Ranked OpenGov Inc. ROI the Highest
Ranked OpenGov Inc. ROI the Lowest
OpenGov Inc. ROI Score by Gender
OpenGov Inc.'s ROI score was rated 3.8 by both Female and Male customers on Comparably.
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Male
3.8/5
Female
3.8/5
OpenGov Inc. ROI Score by Ethnicity
OpenGov Inc.'s ROI score was rated 4.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of OpenGov Inc..
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
OpenGov Inc. ROI Score by Usage
OpenGov Inc.'s ROI score was rated the highest by customers who have used OpenGov Inc.'s products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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OpenGov Inc. ROI Score by Industry
OpenGov Inc.'s ROI score was rated 3.6 stars by Accounting industry customers.
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OpenGov Inc. Pricing vs. Competitors
Compared to its competitors, OpenGov Inc.'s ROI score is rated right above Tyler Technologies.
| COMPANY | Pricing Score | |
|---|---|---|
| OpenGov Inc. | 3.4/5 |
| Tyler Technologies | 2.4/5 |
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OpenGov Inc. Customer Satisfaction (CSAT)
OpenGov Inc. Customer Satisfaction (CSAT) Score
78 / 100
OpenGov Inc. has an overall Customer Satisfaction score of 78 rated by its users and customers.
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Very Satisfied
57%
Satisfied
21%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
15%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into OpenGov Inc. Customer Satisfaction
OpenGov Inc.'s Customer Satisfaction score was rated highest by customers who have used OpenGov Inc.'s products/services for 1 to 2 Years, and rated lowest by customers who have used OpenGov Inc.'s products/services for Less than 1 Year.
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Ranked OpenGov Inc. Customer Satisfaction the Highest
Ranked OpenGov Inc. Customer Satisfaction the Lowest
OpenGov Inc. Customer Satisfaction Score by Gender
Female customers rated OpenGov Inc.'s Customer Satisfaction score 20 points higher than Male customers.
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80 / 100
MaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
OpenGov Inc. Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
OpenGov Inc. Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
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100 / 100
Very Satisfied
80%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
OpenGov Inc. Customer Satisfaction Score by Usage
OpenGov Inc.'s Customer Satisfaction score was rated the highest by customers who have used OpenGov Inc.'s products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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OpenGov Inc. Customer Satisfaction Score by Industry
OpenGov Inc.'s Customer Satisfaction score was rated 75 points by Accounting industry customers.
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}OpenGov Inc. Customer Satisfaction vs. Competitors
Compared to its competitors, OpenGov Inc.'s Customer Satisfaction score is rated right above Tyler Technologies.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| OpenGov Inc. | 79% |
| Tyler Technologies | 34% |
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OpenGov Inc. Customer Service
3.4/5
OpenGov Inc. has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About OpenGov Inc.'s Customer Service
Address
660 3rd St Suite 100, San Francisco, CA 94107
Website
https://www.opengov.com/
Phone Number
1-650-336-7167
Quick Insights into OpenGov Inc. Customer Service
OpenGov Inc.'s Customer Service score was rated highest by Caucasian customers, and rated lowest by customers who have used OpenGov Inc.'s products/services for Less than 1 Year.
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Ranked OpenGov Inc. Customer Service the Highest
Ranked OpenGov Inc. Customer Service the Lowest
OpenGov Inc. Customer Service Score by Gender
Male customers rated OpenGov Inc.'s Customer Service score 0.2 stars higher than Female customers.
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Male
4/5
Female
3.8/5
OpenGov Inc. Customer Service Score by Ethnicity
OpenGov Inc.'s Customer Service score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of OpenGov Inc..
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
OpenGov Inc. Customer Service Score by Usage
OpenGov Inc.'s Customer Service score was rated the highest by customers who have used OpenGov Inc.'s products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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OpenGov Inc. Customer Service Score by Industry
OpenGov Inc.'s Customer Service score was rated 3.5 stars by Accounting industry customers.
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OpenGov Inc. Customer Service vs. Competitors
Compared to its competitors, OpenGov Inc.'s Customer Service score is rated right above Tyler Technologies.
| COMPANY | Customer Service Score | |
|---|---|---|
| OpenGov Inc. | 3.4/5 |
| Tyler Technologies | 2.3/5 |
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OpenGov Inc. as an Employer
4.6/5
OpenGov Inc. has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
OpenGov Inc. scored a 50 for Net Promoter Score and a 46 for Employee Net Promoter Score. NPS gauges how likely a customer of OpenGov Inc. would recommend the brand to a friend. ENPS measures how likely OpenGov Inc. employees would recommend working at OpenGov Inc. to a friend.
Net Promoter Score
50
NPS Score
| 70% | Promoters |
|---|---|
| 10% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
46
eNPS Score
| 65% | Promoters |
|---|---|
| 16% | Passive |
| 19% | Detractors |
