17
NPS
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GoodData
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About GoodData's Brand
BI for data monetization to enterprises, ISVs & SIs who seek to quickly create and distribute valuable information to large networks Among its major competitors, GoodData is ranked in 6th place for NPS while Grow is 1st, and Qlik is 2nd. Overall, GoodData has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $350.00M
Brand at a Glance
72%
Customer Loyalty
3.8/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
GoodData CMO
GoodData Ranking
- #4 / 4 of its competitors
GoodData NPS
GoodData's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether GoodData's customers would recommend using the product based on a scale of -100 to 100.
GoodData Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
GoodData NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -100 | Apr 2020 | -100 |
Aug 2020 18 | Aug 2020 | 18 |
Oct 2020 25 | Oct 2020 | 25 |
Feb 2021 22 | Feb 2021 | 22 |
Jul 2021 15 | Jul 2021 | 15 |
Aug 2021 20 | Aug 2021 | 20 |
Dec 2021 22 | Dec 2021 | 22 |
May 2024 17 | May 2024 | 17 |
How Other Brands Compare
GoodData is ranked #4 for NPS among its competitors. Qlik and Zycus come in first and second, with Domo, Inc. coming in at third. Among those competitors, it is the third most valued company behind Domo, Inc..
GoodData |  Qlik |  Domo, Inc. |  Zycus | |
| Global Ranking | #- | #905 | #- | #- |
| NPS | 17 | 55 | 25 | 40 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $350.00M | - | $1.54B | $140.64M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GoodData NPS vs. Competitors
Compared to its competitors, GoodData's NPS is rated right above NewBay Media, and is preceded by Domo, Inc..
| COMPANY | NPS Score | |
|---|---|---|
 | Grow | 100 |
| Qlik | 55 |
| Zycus | 40 |
 | Datorama | 33 |
| Domo, Inc. | 25 |
| GoodData | 17 |
 | NewBay Media | N/A |
 | Grasim Industries | -67 |
GoodData Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of GoodData users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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GoodData Customer Loyalty vs. Competitors
Compared to its competitors, GoodData's Customer Loyalty score is rated right above Grasim Industries, and is preceded by Domo, Inc..
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Grow | 100% |
| Datorama | 90% |
| Qlik | 88% |
| Zycus | 83% |
| Domo, Inc. | 72% |
| GoodData | 72% |
| Grasim Industries | 55% |
| NewBay Media | N/A |
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GoodData Product Quality
3.8/5
GoodData has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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GoodData Product Information
GoodData serves markets in the United States, Europe, and Canada. GoodData offers products for small and medium sized businesses.
GoodData’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.gooddata.com
- Company Size
- 201-500 Employees
Industry
Tech
Analytics
Enterprise
Productivity
SaaS
Languages Supported
English
Product Type
Business Process Management (BPM) Software
Business Intelligence (BI) Software
Data Analysis Software
Predictive Analytics Software
Data Visualization Software
GoodData Product Quality vs. Competitors
Compared to its competitors, GoodData's Product Quality score is rated right above Domo, Inc., and is preceded by Datorama.
| COMPANY | Product Quality Score | |
|---|---|---|
| Grow | 5/5 |
| Qlik | 4.3/5 |
| Grasim Industries | 4/5 |
| Datorama | 3.8/5 |
| GoodData | 3.8/5 |
| Domo, Inc. | 3.7/5 |
| Zycus | 3.7/5 |
| NewBay Media | N/A |
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GoodData Pricing
GoodData ROI & Value For Money
3.2/5
GoodData has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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GoodData Pricing Plans
GoodData has a pricing structure that accommodates small and medium businesses.
Who Uses GoodData?
Small Businesses
Medium Businesses
GoodData Pricing vs. Competitors
Compared to its competitors, GoodData's ROI score is rated right above NewBay Media, and is preceded by Grasim Industries.
| COMPANY | Pricing Score | |
|---|---|---|
| Grow | 5/5 |
| Qlik | 4.2/5 |
| Datorama | 3.9/5 |
| Domo, Inc. | 3.8/5 |
| Zycus | 3.7/5 |
| Grasim Industries | 3.5/5 |
| GoodData | 3.2/5 |
| NewBay Media | N/A |
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GoodData Customer Satisfaction (CSAT)
GoodData Customer Satisfaction (CSAT) Score
66 / 100
GoodData has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
GoodData Customer Satisfaction vs. Competitors
Compared to its competitors, GoodData's Customer Satisfaction score is rated right above Domo, Inc., and is preceded by Qlik.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Grow | 100% |
| Zycus | 100% |
| Datorama | 100% |
| Qlik | 73% |
| GoodData | 67% |
| Domo, Inc. | 66% |
| Grasim Industries | 50% |
| NewBay Media | 0% |
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GoodData Customer Service
3.2/5
GoodData has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About GoodData's Customer Service
Address
111 Sutter St, Fourth Floor, San Francisco, CA 94104
Website
http://www.gooddata.com
Phone Number
(415) 200-0186
GoodData Customer Service vs. Competitors
Compared to its competitors, GoodData's Customer Service score is rated right above NewBay Media, and is preceded by Grasim Industries.
| COMPANY | Customer Service Score | |
|---|---|---|
| Grow | 5/5 |
| Qlik | 4.2/5 |
| Datorama | 4.1/5 |
| Zycus | 3.9/5 |
| Domo, Inc. | 3.9/5 |
| Grasim Industries | 3.5/5 |
| GoodData | 3.2/5 |
| NewBay Media | N/A |
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GoodData as an Employer
4.2/5
GoodData has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
GoodData scored a 17 for Net Promoter Score and a 57 for Employee Net Promoter Score. NPS gauges how likely a customer of GoodData would recommend the brand to a friend. ENPS measures how likely GoodData employees would recommend working at GoodData to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
57
eNPS Score
| 57% | Promoters |
|---|---|
| 43% | Passive |
| 0% | Detractors |
