40
NPS
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Zycus
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About Zycus' Brand
Zycus offers a full suite of procurement performance software that delivers spend management solutions.
Brand at a Glance
83%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.9/5
Customer Service
Zycus NPS
Zycus's Net Promoter Score (NPS) is a 40 with 70% Promoters, 0% Passives, and 30% Detractors. Net Promoter Score tracks whether Zycus's customers would recommend using the product based on a scale of -100 to 100.
Zycus Overall NPS
| 70% | Promoters |
|---|---|
| 0% | Passives |
| 30% | Detractors |
Zycus NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 100 | Jan 2023 | 100 |
Mar 2023 100 | Mar 2023 | 100 |
Jun 2023 100 | Jun 2023 | 100 |
Aug 2023 100 | Aug 2023 | 100 |
Jan 2024 71 | Jan 2024 | 71 |
Feb 2024 55 | Feb 2024 | 55 |
Oct 2024 40 | Oct 2024 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Zycus NPS by Gender
Zycus's NPS was rated 34 by Male customers on Comparably.
Male
34
Zycus's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
Zycus's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Zycus Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Zycus users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Zycus Customer Loyalty Score by Gender
Zycus's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Zycus Product Quality
3.7/5
Zycus has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Zycus Product Information
Zycus’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.zycus.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Enterprise
Travel
Quick Insights into Zycus Product Quality
Zycus's Product Quality score was rated highest by Male customers.
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Ranked Zycus Product Quality the Highest
Zycus Product Quality Score by Gender
Zycus's Product Quality score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Zycus.
Male
4.1/5
Female
N/A
Zycus Pricing
Zycus ROI & Value For Money
3.7/5
Zycus has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into Zycus ROI
Zycus's ROI score was rated highest by Male customers.
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Ranked Zycus ROI the Highest
Zycus ROI Score by Gender
Zycus's ROI score was rated 4.5 by Male customers on Comparably.
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Male
4.5/5
Female
N/A
Zycus Customer Satisfaction (CSAT)
Zycus Customer Satisfaction (CSAT) Score
100 / 100
Zycus has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Zycus Customer Service
3.9/5
Zycus has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Zycus's Customer Service
Address
103, Carnegie Center Suite 201, Princeton, NJ
Website
http://www.zycus.com
Phone Number
609-799-5664
Quick Insights into Zycus Customer Service
Zycus's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Zycus' Customer Service score.
Ranked Zycus Customer Service the Highest
Zycus Customer Service Score by Gender
Zycus's Customer Service score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Zycus.
Male
4.1/5
Female
N/A
Zycus as an Employer
4.5/5
Zycus has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Zycus scored a 40 for Net Promoter Score and a 64 for Employee Net Promoter Score. NPS gauges how likely a customer of Zycus would recommend the brand to a friend. ENPS measures how likely Zycus employees would recommend working at Zycus to a friend.
Net Promoter Score
40
NPS Score
| 70% | Promoters |
|---|---|
| 0% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
64
eNPS Score
| 73% | Promoters |
|---|---|
| 18% | Passive |
| 9% | Detractors |
