-67
NPS
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Grasim Industries
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About Grasim Industries' Brand
Grasim Industries Limited, a flagship company of the Aditya Birla Group Among its major competitors, Grasim Industries is ranked in 5th place for NPS while Reliance is 1st, and Unifi is 2nd.
Brand at a Glance
55%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Grasim Industries Ranking
- #4 / 4 of its competitors
Grasim Industries NPS
Grasim Industries's Net Promoter Score (NPS) is a -67 with 0% Promoters, 33% Passives, and 67% Detractors. Net Promoter Score tracks whether Grasim Industries's customers would recommend using the product based on a scale of -100 to 100.
Grasim Industries Overall NPS
| 0% | Promoters |
|---|---|
| 33% | Passives |
| 67% | Detractors |
Grasim Industries NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
May 2022 -100 | May 2022 | -100 |
Jun 2024 -66 | Jun 2024 | -66 |
How Other Brands Compare
Grasim Industries is ranked #4 for NPS among its competitors. Reliance and Unifi come in first and second, with TEOCO Corporation coming in at third.
Grasim Industries |  Reliance |  TEOCO Corporation |  Unifi | |
| Global Ranking | #- | #987 | #- | #- |
| NPS | -67 | 37 | 0 | 28 |
| Valuation Updated every 24 hours for public companies | - | - | $22.70B | $445.02M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Grasim Industries NPS vs. Competitors
Compared to its competitors, Grasim Industries's NPS is rated right below TEOCO Corporation.
| COMPANY | NPS Score | |
|---|---|---|
| Reliance | 37 |
| Unifi | 28 |
 | GoodData | 17 |
| TEOCO Corporation | 0 |
| Grasim Industries | -67 |
Grasim Industries Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Grasim Industries users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Grasim Industries Customer Loyalty vs. Competitors
Compared to its competitors, Grasim Industries's Customer Loyalty score is rated right below GoodData.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Reliance | 92% |
| Unifi | 90% |
| TEOCO Corporation | 83% |
| GoodData | 72% |
| Grasim Industries | 55% |
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Grasim Industries Product Quality
4/5
Grasim Industries has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Grasim Industries Product Information
Grasim Industries’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.grasim.com/
- Company Size
- 5,001-10,000 Employees
Grasim Industries Product Quality vs. Competitors
Compared to its competitors, Grasim Industries's Product Quality score is rated right above Unifi, and is preceded by TEOCO Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| Reliance | 4.2/5 |
| TEOCO Corporation | 4/5 |
| Grasim Industries | 4/5 |
| Unifi | 3.8/5 |
| GoodData | 3.8/5 |
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Grasim Industries Pricing
Grasim Industries ROI & Value For Money
3.5/5
Grasim Industries has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Grasim Industries Pricing vs. Competitors
Compared to its competitors, Grasim Industries's ROI score is rated right above GoodData, and is preceded by TEOCO Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| Reliance | 4.1/5 |
| Unifi | 3.8/5 |
| TEOCO Corporation | 3.8/5 |
| Grasim Industries | 3.5/5 |
| GoodData | 3.2/5 |
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Grasim Industries Customer Satisfaction (CSAT)
Grasim Industries Customer Satisfaction (CSAT) Score
50 / 100
Grasim Industries has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Grasim Industries Customer Satisfaction vs. Competitors
Compared to its competitors, Grasim Industries's Customer Satisfaction score is rated right below GoodData.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| TEOCO Corporation | 100% |
| Reliance | 80% |
| Unifi | 71% |
| GoodData | 67% |
| Grasim Industries | 50% |
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Grasim Industries Customer Service
3.5/5
Grasim Industries has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Grasim Industries's Customer Service
Website
http://www.grasim.com/
Grasim Industries Customer Service vs. Competitors
Compared to its competitors, Grasim Industries's Customer Service score is rated right above GoodData, and is preceded by Unifi.
| COMPANY | Customer Service Score | |
|---|---|---|
| Reliance | 4.3/5 |
| TEOCO Corporation | 3.8/5 |
| Unifi | 3.7/5 |
| Grasim Industries | 3.5/5 |
| GoodData | 3.2/5 |
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Consumer vs. Employees
Grasim Industries scored a -67 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Grasim Industries would recommend the brand to a friend. ENPS measures how likely Grasim Industries employees would recommend working at Grasim Industries to a friend.
Net Promoter Score
-67
NPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
