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Reliance is

Ranked

#84

Energy and Manufacturing Brands

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Reliance

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Reliance

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Reliance is ranked #84 in Energy and Manufacturing Brands

About Reliance's Brand

Reliance simplifies asset management for the corporate world. Reliance’s brand is ranked #987 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Reliance. When compared to other organizations within the Energy and Manufacturing industry, Reliance is ranked #84. Among its major competitors, Reliance is ranked in 2nd place for NPS while Tata Sons Ltd is 1st, and Jio is 3rd.

Brand at a Glance

92%

Customer Loyalty

4.2/5

Product Quality

4.1/5

Pricing

4.3/5

Customer Service

Reliance Ranking

Reliance NPS

Reliance's Net Promoter Score (NPS) is a 37 with 63% Promoters, 11% Passives, and 26% Detractors. Net Promoter Score tracks whether Reliance's customers would recommend using the product based on a scale of -100 to 100.

Reliance Overall NPS

NPS

63%	Promoters
11%	Passives
26%	Detractors

Reliance NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2024 34	Feb 2024	34
Mar 2024 34	Mar 2024	34
Apr 2024 33	Apr 2024	33
May 2024 35	May 2024	35
Jun 2024 35	Jun 2024	35
Jul 2024 35	Jul 2024	35
Aug 2024 35	Aug 2024	35
Nov 2024 35	Nov 2024	35
Dec 2024 37	Dec 2024	37
Mar 2025 37	Mar 2025	37
Apr 2025 35	Apr 2025	35
Dec 2025 37	Dec 2025	37

How Other Brands Compare

Reliance is ranked second for NPS among its competitors. Tata Sons Ltd and Jio come in first and third, with Grasim Industries coming in at #4.

	Reliance	Jio	Tata Sons Ltd	Grasim Industries
Global Ranking	#987	#793	#-	#-
NPS	37	20	65	-67

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Reliance NPS by Gender

Male customers rated Reliance's NPS 5 points higher than Female customers.

Male

Reliance's NPS was rated 54 by Male customers on Comparably.

77%

Promoters

Passives

23%

Detractors

Female

Reliance's NPS was rated 49 by Female customers on Comparably.

68%

Promoters

13%

Passives

19%

Detractors

Reliance NPS by Ethnicity

Reliance's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 14	Caucasian	14
Asian or Pacific Islander -28	Asian or Pacific Islander	-28
Other 70	Other	70

Reliance NPS by Age

Reliance's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.

100

Summary

Age

Promoters

Passives

Detractors

18-25

80%

12%

26-30

100%

31-35

87%

13%

Reliance NPS by Usage

Reliance's NPS was rated the highest by customers who have used Reliance's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 80	Less than 1 Year	80
1 to 2 Years 46	1 to 2 Years	46
2 to 5 Years 53	2 to 5 Years	53
5 to 10 Years 34	5 to 10 Years	34
Over 10 Years 60	Over 10 Years	60

Reliance NPS vs. Competitors

Compared to its competitors, Reliance's NPS is rated right above Jio, and is preceded by Tata Sons Ltd.

COMPANY		NPS Score
	Tata Sons Ltd	65
	Reliance	37
	Jio	20
	Cairn	N/A
	Grasim Industries	-67

Reliance NPS vs Companies in Energy and Manufacturing

In the Energy and Manufacturing industry, Reliance's NPS is rated right above Honda, and is preceded by Mercedes-Benz USA.

COMPANY		NPS Score
	Toyota	43
	Mercedes-Benz USA	39
	Reliance	37
	Honda	37
	Audi	34
	Tesla	29
	3M	22
	Stanley Black & Decker	22
	Ford Motor Company	13

Reliance Customer Reviews

Out of the 9 Reliance customer reviews 6 were positive and 3 were constructive. Reliance customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Reliance Customer Loyalty

92%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

92% of Reliance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

92%

Reliance Customer Loyalty Score by Gender

Female customers rated Reliance's Customer Loyalty score 6% higher than Male customers.

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Male

94%

Yes

Female

100%

Yes

Reliance Customer Loyalty Score by Ethnicity

Reliance's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Reliance.

100

out of 100

Caucasian

out of 100

Asian or Pacific Islander

out of 100

Other

Reliance Customer Loyalty Score by Age

Reliance's Customer Loyalty score was rated 100% by customers ages 18-25 and customers ages 31-35 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 100%	18-25	100%
26-30 100%	26-30	100%
31-35 100%	31-35	100%

Reliance Customer Loyalty Score by Usage

Reliance's Customer Loyalty score was rated the highest by customers who have used Reliance's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	100%
1 to 2 Years	94%
2 to 5 Years	94%
5 to 10 Years	100%
Over 10 Years	100%

Reliance Customer Loyalty Score by Industry

Reliance's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.

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Tech	93%
Accounting	100%
Fashion and Beauty	100%

Reliance Customer Loyalty vs. Competitors

Compared to its competitors, Reliance's Customer Loyalty score is rated right above Jio, and is preceded by Tata Sons Ltd.

COMPANY		Customer Loyalty Score
	Tata Sons Ltd	93%
	Reliance	92%
	Jio	87%
	Grasim Industries	55%
	Cairn	N/A

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Customer Loyalty for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Reliance's Customer Loyalty score is rated right above Honda.

COMPANY		Customer Loyalty Score
	Reliance	92%
	Honda	86%
	Audi	84%
	Mercedes-Benz USA	84%
	Toyota	83%
	Stanley Black & Decker	82%
	3M	80%
	Ford Motor Company	80%
	Tesla	77%

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Reliance Product Quality

4.2/5

Reliance has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.

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Reliance Product Information

Reliance’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Reliance's product the highest. Reviewers from the Tech industry rated Reliance the lowest at 3.9.

Website: http://www.reliance.us

Company Size: 1-10 Employees

Industry

Tech

Content

FinTech

Real Estate

SaaS

Quick Insights into Reliance Product Quality

Reliance's Product Quality score was rated highest by customers ages 31-35, and rated lowest by Asian or Pacific Islander customers.

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Ranked Reliance Product Quality the Highest

31-35	5
Accounting	5
Less than 1 Year	4.8

Ranked Reliance Product Quality the Lowest

5 to 10 Years	4.1
Tech	3.9
Asian or Pacific Islander	3.1

Reliance Product Quality Score by Gender

Male customers rated Reliance's Product Quality score 0.3 stars higher than Female customers.

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Male

4.5/5

Female

4.2/5

Reliance Product Quality Score by Ethnicity

Reliance's Product Quality score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Caucasian 4.5	Caucasian	4.5
Asian or Pacific Islander 3.1	Asian or Pacific Islander	3.1
Other 4.6	Other	4.6

Reliance Product Quality Score by Age

Reliance's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.

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Summary	Age	Score
18-25 4.8	18-25	4.8
26-30 4.3	26-30	4.3
31-35 5	31-35	5

Reliance Product Quality Score by Usage

Reliance's Product Quality score was rated the highest by customers who have used Reliance's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	4.8
1 to 2 Years	4.4
2 to 5 Years	4.4
5 to 10 Years	4.1
Over 10 Years	4.5

Reliance Product Quality Score by Industry

Reliance's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.

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Tech	3.9
Accounting	5
Fashion and Beauty	4.8

Reliance Product Quality vs. Competitors

Compared to its competitors, Reliance's Product Quality score is rated right above Grasim Industries, and is preceded by Tata Sons Ltd.

COMPANY		Product Quality Score
	Tata Sons Ltd	4.7/5
	Reliance	4.2/5
	Grasim Industries	4/5
	Jio	3.8/5
	Cairn	N/A

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Product Quality for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Reliance's Product Quality score is rated right above Mercedes-Benz USA.

COMPANY		Product Quality Score
	Reliance	4.2/5
	Mercedes-Benz USA	4.2/5
	Honda	4.1/5
	Toyota	4.1/5
	Tesla	3.9/5
	3M	3.9/5
	Audi	3.9/5
	Stanley Black & Decker	3.8/5
	Ford Motor Company	3.5/5

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Reliance Pricing

Reliance ROI & Value For Money

4.1/5

Reliance has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.

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Reliance Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Tech industry think that they had the lowest ROI from Reliance.

Quick Insights into Reliance ROI

Reliance's ROI score was rated highest by customers from the Accounting industry, and rated lowest by Asian or Pacific Islander customers.

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Ranked Reliance ROI the Highest

Accounting	5
26-30	4.8
Over 10 Years	4.8

Ranked Reliance ROI the Lowest

Tech	3.9
5 to 10 Years	3.7
Asian or Pacific Islander	3.1

Reliance ROI Score by Gender

Male customers rated Reliance's ROI score 0.1 stars higher than Female customers.

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Male

4.4/5

Female

4.3/5

Reliance ROI Score by Ethnicity

Reliance's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Caucasian 3.9	Caucasian	3.9
Asian or Pacific Islander 3.1	Asian or Pacific Islander	3.1
Other 4.6	Other	4.6

Reliance ROI Score by Age

Reliance's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.

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Summary	Age	Score
18-25 4.6	18-25	4.6
26-30 4.8	26-30	4.8
31-35 4.8	31-35	4.8

Reliance ROI Score by Usage

Reliance's ROI score was rated the highest by customers who have used Reliance's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	4.5
1 to 2 Years	4.4
2 to 5 Years	4.3
5 to 10 Years	3.7
Over 10 Years	4.8

Reliance ROI Score by Industry

Reliance's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.

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Tech	3.9
Accounting	5
Fashion and Beauty	4.8

Reliance Pricing vs. Competitors

Compared to its competitors, Reliance's ROI score is rated right above Jio, and is preceded by Tata Sons Ltd.

COMPANY		Pricing Score
	Tata Sons Ltd	4.5/5
	Reliance	4.1/5
	Jio	3.6/5
	Grasim Industries	3.5/5
	Cairn	N/A

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ROI for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Reliance's ROI score is rated right above Toyota.

COMPANY		Pricing Score
	Reliance	4.1/5
	Toyota	4/5
	Mercedes-Benz USA	4/5
	Honda	3.9/5
	Tesla	3.9/5
	3M	3.8/5
	Audi	3.8/5
	Stanley Black & Decker	3.7/5
	Ford Motor Company	3.4/5

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Reliance Customer Satisfaction (CSAT)

Reliance Customer Satisfaction (CSAT) Score

81 / 100

Reliance has an overall Customer Satisfaction score of 81 rated by its users and customers.

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Very Satisfied	54%
Satisfied	27%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	2%
Very Dissatisfied	8%

Very Satisfied

54%

Satisfied

27%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Reliance Customer Satisfaction

Reliance's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by Asian or Pacific Islander customers.

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Ranked Reliance Customer Satisfaction the Highest

31-35	100%
Other	95%
Male	88%

Ranked Reliance Customer Satisfaction the Lowest

Female	78%
1 to 2 Years	77%
Asian or Pacific Islander	60%

Reliance Customer Satisfaction Score by Gender

Male customers rated Reliance's Customer Satisfaction score 10 points higher than Female customers.

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88 / 100

Male

	Very Satisfied	68%
	Satisfied	20%
	Neither Satisfied nor Dissatisfied	8%
	Dissatisfied	0%
	Very Dissatisfied	4%

78 / 100

Female

	Very Satisfied	33%
	Satisfied	45%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	11%
	Very Dissatisfied	11%

Reliance Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Reliance's Customer Satisfaction (CSAT) score was rated 86% according to Caucasian users and customers.

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86 / 100

Very Satisfied	57%
Satisfied	29%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

57%

Satisfied

29%

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

Reliance's Customer Satisfaction (CSAT) score was rated 60% according to Asian or Pacific Islander users and customers.

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60 / 100

Very Satisfied	40%
Satisfied	20%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	40%

Very Satisfied

40%

Satisfied

20%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

40%

CSAT according to Other

Reliance's Customer Satisfaction (CSAT) score was rated 95% according to Other users and customers.

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95 / 100

Very Satisfied	65%
Satisfied	30%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

65%

Satisfied

30%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

Reliance Customer Satisfaction Score by Age

Reliance's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.

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100

Breakdown

Age

Score

18-25

94%

31-35

100%

Reliance Customer Satisfaction Score by Usage

Reliance's Customer Satisfaction score was rated the highest by customers who have used Reliance's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years	77
2 to 5 Years	80

Reliance Customer Satisfaction Score by Industry

Reliance's Customer Satisfaction score was rated 73 points by Tech industry customers.

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			"label": "Tech",
			"groupId": 104,
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			"text": "Reliance's Customer Satisfaction score is  rated by Tech customers on Comparably.",
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Tech	73

Reliance Customer Satisfaction vs. Competitors

Compared to its competitors, Reliance's Customer Satisfaction score is rated right above Jio, and is preceded by Tata Sons Ltd.

COMPANY		Customer Satisfaction (CSAT) Score
	Tata Sons Ltd	96%
	Reliance	80%
	Jio	76%
	Grasim Industries	50%
	Cairn	0%

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Customer Satisfaction for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Reliance's Customer Satisfaction score is rated right above Mercedes-Benz USA, and is preceded by Honda.

COMPANY		Customer Satisfaction (CSAT) Score
	Toyota	82%
	Honda	81%
	Reliance	80%
	Mercedes-Benz USA	80%
	3M	75%
	Tesla	74%
	Audi	74%
	Stanley Black & Decker	70%
	Ford Motor Company	61%

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Reliance Customer Service

4.3/5

Reliance has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.

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About Reliance's Customer Service

Address

""The Library"", Great Neck, NY

Website

http://www.reliance.us

Quick Insights into Reliance Customer Service

Reliance's Customer Service score was rated highest by customers ages 31-35, and rated lowest by Asian or Pacific Islander customers.

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Ranked Reliance Customer Service the Highest

31-35	5
Accounting	5
Less than 1 Year	4.8

Ranked Reliance Customer Service the Lowest

Tech	4.2
5 to 10 Years	4.1
Asian or Pacific Islander	3

Reliance Customer Service Score by Gender

Male customers rated Reliance's Customer Service score 0.2 stars higher than Female customers.

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Male

4.5/5

Female

4.3/5

Reliance Customer Service Score by Ethnicity

Reliance's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Reliance.

100

Summary	Ethnicity	Customer Service Score
Caucasian 4.5	Caucasian	4.5
Asian or Pacific Islander 3	Asian or Pacific Islander	3
Other 4.6	Other	4.6

Reliance Customer Service Score by Age

Reliance's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.

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100

Summary	Age	Customer Service Score
18-25 4.7	18-25	4.7
26-30 4.8	26-30	4.8
31-35 5	31-35	5

Reliance Customer Service Score by Usage

Reliance's Customer Service score was rated the highest by customers who have used Reliance's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	4.8
1 to 2 Years	4.6
2 to 5 Years	4.2
5 to 10 Years	4.1
Over 10 Years	4.8

Reliance Customer Service Score by Industry

Reliance's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.

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Tech	4.2
Accounting	5
Fashion and Beauty	4.8

Reliance Customer Service vs. Competitors

Compared to its competitors, Reliance's Customer Service score is rated right above Jio, and is preceded by Tata Sons Ltd.

COMPANY		Customer Service Score
	Tata Sons Ltd	4.6/5
	Reliance	4.3/5
	Jio	3.6/5
	Grasim Industries	3.5/5
	Cairn	N/A

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Customer Service for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Reliance's Customer Service score is rated right above Mercedes-Benz USA.

COMPANY		Customer Service Score
	Reliance	4.3/5
	Mercedes-Benz USA	4.1/5
	Toyota	4/5
	Honda	4/5
	Tesla	3.8/5
	Audi	3.8/5
	Stanley Black & Decker	3.8/5
	3M	3.8/5
	Ford Motor Company	3.4/5

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Reliance as an Employer

3.3/5

Reliance has a 3.3/5 stars for its overall company culture rated by their employees

top

40%

CEO of Reliance

Mukesh Ambani

In the Top 40% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Reliance scored a 37 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of Reliance would recommend the brand to a friend. ENPS measures how likely Reliance employees would recommend working at Reliance to a friend.

Net Promoter Score

NPS Score

63%	Promoters
11%	Passive
26%	Detractors

Employee Net Promoter Score

eNPS Score

45%	Promoters
20%	Passive
35%	Detractors

Global Ranking Snapshot

Reliance is ranked #987 in the Global Top 100 Brands. It ranks just behind Planned Parenthood and just ahead of Mondelez International North America.

RANK			INDUSTRY
985	Illumina	Francis deSouza	Health and Wellness
986	Planned Parenthood	Alexis McGill Johnson	Health and Wellness
987	Reliance	Mukesh Ambani	Energy and Manufacturing
988	Mondelez International North America	Dirk van de Put	Food and Beverages
989	Wix.com	Avishai Abrahami	Tech
990	Burlington Coat Factory	Thomas Kingsbury	Retail
991	J.M. Smucker Company	Mark Smucker	Consumer Goods