
Jio is an entire ecosystem that allows Indians to live the digital life to the fullest. Jio’s brand is ranked #793 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Jio. When compared to other organizations within the Tech industry, Jio is ranked #262. Among its major competitors, Jio is ranked in 2nd place for NPS while Reliance Industries is 1st, and Vodafone is 3rd.
Jio's Net Promoter Score (NPS) is a 20 with 52% Promoters, 16% Passives, and 32% Detractors. Net Promoter Score tracks whether Jio's customers would recommend using the product based on a scale of -100 to 100.
| 52% | Promoters |
|---|---|
| 16% | Passives |
| 32% | Detractors |
| Summary | Date | Score |
|---|---|---|
Aug 2024 22 | Aug 2024 | 22 |
Sep 2024 21 | Sep 2024 | 21 |
Oct 2024 20 | Oct 2024 | 20 |
Nov 2024 21 | Nov 2024 | 21 |
Jan 2025 20 | Jan 2025 | 20 |
Feb 2025 20 | Feb 2025 | 20 |
Mar 2025 20 | Mar 2025 | 20 |
May 2025 20 | May 2025 | 20 |
Jun 2025 20 | Jun 2025 | 20 |
Jul 2025 20 | Jul 2025 | 20 |
Sep 2025 20 | Sep 2025 | 20 |
Nov 2025 20 | Nov 2025 | 20 |
Jio is ranked first for NPS among its competitors. Vodafone and AT&T come in second and third, with Frontier Communications coming in at #4.
![]() Jio | ![]() AT&T | ![]() Vodafone | ![]() Frontier Communications | |
| Global Ranking | #793 | #- | #- | #- |
| NPS | 20 | -18 | 10 | -85 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $217.30B | $53.05B | $53.18M |
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Male customers rated Jio's NPS 21 points higher than Female customers.
Jio's NPS was rated 37 by Male customers on Comparably.
Jio's NPS was rated 16 by Female customers on Comparably.
Jio's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 36 | Asian or Pacific Islander | 36 |
Other 25 | Other | 25 |
Jio's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Jio's NPS was rated the highest by customers who have used Jio's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 17 | Less than 1 Year | 17 |
1 to 2 Years 24 | 1 to 2 Years | 24 |
2 to 5 Years 41 | 2 to 5 Years | 41 |
5 to 10 Years 32 | 5 to 10 Years | 32 |
Over 10 Years 0 | Over 10 Years | 0 |
Compared to its competitors, Jio's NPS is rated right above Vodafone, and is preceded by Reliance Industries.
| COMPANY | NPS Score | |
|---|---|---|
![]() | Reliance Industries | 35 |
![]() | Jio | 20 |
![]() | Vodafone | 10 |
![]() | Bharti Airtel | 5 |
![]() | Idea.com | N/A |
![]() | Idea Cellular | N/A |
![]() | AT&T | -18 |
![]() | Frontier Communications | -85 |
Out of the 26 Jio customer reviews 17 were positive and 9 were constructive. Jio customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Jio users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Female customers rated Jio's Customer Loyalty score 4% higher than Male customers.
Jio's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Jio's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
| Summary | Age | Score |
|---|---|---|
18-25 96% | 18-25 | 96% |
26-30 94% | 26-30 | 94% |
31-35 87% | 31-35 | 87% |
36-40 90% | 36-40 | 90% |
41-45 85% | 41-45 | 85% |
51-55 82% | 51-55 | 82% |
Jio's Customer Loyalty score was rated the highest by customers who have used Jio's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Jio's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Banking and Financial Services industry customers.
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Compared to its competitors, Jio's Customer Loyalty score is rated right above Bharti Airtel.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | Jio | 87% |
![]() | Bharti Airtel | 87% |
![]() | Reliance Industries | 86% |
![]() | Vodafone | 84% |
![]() | AT&T | 77% |
![]() | Frontier Communications | 73% |
![]() | Idea.com | N/A |
![]() | Idea Cellular | N/A |
In the Tech industry, Jio's Customer Loyalty score is rated right above Netflix, and is preceded by Nintendo.
Jio has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Jio’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Business and Consumer Services industry rated Jio's product the highest. Reviewers from the Marketing, Advertising and Research industry rated Jio the lowest at 3.7.
Jio's Product Quality score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers from the Energy and Manufacturing industry.
Female customers rated Jio's Product Quality score 0.1 stars higher than Male customers.
Jio's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Other 3.5 | Other | 3.5 |
Jio's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 3.7 | 26-30 | 3.7 |
31-35 3 | 31-35 | 3 |
36-40 3.5 | 36-40 | 3.5 |
41-45 2.9 | 41-45 | 2.9 |
51-55 3 | 51-55 | 3 |
Jio's Product Quality score was rated the highest by customers who have used Jio's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Jio's Product Quality score was rated the highest by Business and Consumer Services industry customers, and the lowest by Energy and Manufacturing industry customers.
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Compared to its competitors, Jio's Product Quality score is rated right above Vodafone, and is preceded by Reliance Industries.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | Reliance Industries | 4/5 |
![]() | Jio | 3.8/5 |
![]() | Vodafone | 3.7/5 |
![]() | Bharti Airtel | 3.5/5 |
![]() | AT&T | 2.9/5 |
![]() | Frontier Communications | 1.5/5 |
![]() | Idea.com | N/A |
![]() | Idea Cellular | N/A |
In the Tech industry, Jio's Product Quality score is rated right below ROBLOX.
Jio has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business and Consumer Services industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from Jio.
Jio's ROI score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers from the Banking and Financial Services industry.
Jio's ROI score was rated 3.5 by both Female and Male customers on Comparably.
Jio's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Other 3.4 | Other | 3.4 |
Jio's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 4 | 26-30 | 4 |
31-35 3.1 | 31-35 | 3.1 |
36-40 3.1 | 36-40 | 3.1 |
41-45 2.8 | 41-45 | 2.8 |
51-55 3 | 51-55 | 3 |
Jio's ROI score was rated the highest by customers who have used Jio's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Jio's ROI score was rated the highest by Business and Consumer Services industry customers, and the lowest by Banking and Financial Services industry customers.
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Compared to its competitors, Jio's ROI score is rated right above Vodafone, and is preceded by Reliance Industries.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | Reliance Industries | 3.9/5 |
![]() | Jio | 3.6/5 |
![]() | Vodafone | 3.6/5 |
![]() | Bharti Airtel | 3.3/5 |
![]() | AT&T | 2.7/5 |
![]() | Frontier Communications | 1.5/5 |
![]() | Idea.com | N/A |
![]() | Idea Cellular | N/A |
In the Tech industry, Jio's ROI score is rated right below ROBLOX.
Jio has an overall Customer Satisfaction score of 76 rated by its users and customers.
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Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Jio's Customer Satisfaction score was rated highest by customers from the Architecture and Planning industry, and rated lowest by customers ages 41-45.
Female customers rated Jio's Customer Satisfaction score 14 points higher than Male customers.
Very Satisfied | 38% | |
|---|---|---|
Satisfied | 31% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 4% | |
Very Dissatisfied | 19% |
Very Satisfied | 31% | |
|---|---|---|
Satisfied | 52% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 0% | |
Very Dissatisfied | 14% |
Jio's Customer Satisfaction (CSAT) score was rated 76% according to Asian or Pacific Islander users and customers.
Jio's Customer Satisfaction (CSAT) score was rated 72% according to Other users and customers.
Jio's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 85% | |||||||||||||||
| 26-30 | 85% | |||||||||||||||
| 31-35 | 57% | |||||||||||||||
| 36-40 | 75% | |||||||||||||||
| 41-45 | 40% | |||||||||||||||
| 51-55 | 60% |
Jio's Customer Satisfaction score was rated the highest by customers who have used Jio's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Jio's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Arts and Entertainment industry customers.
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"title": "Jio Customer Satisfaction Score by Industry",
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"groupId": 515,
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{
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"groupId": 535,
"score": 83,
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}Compared to its competitors, Jio's Customer Satisfaction score is rated right above Bharti Airtel, and is preceded by Reliance Industries.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | Reliance Industries | 97% |
![]() | Jio | 76% |
![]() | Bharti Airtel | 75% |
![]() | Vodafone | 71% |
![]() | AT&T | 44% |
![]() | Frontier Communications | 10% |
![]() | Idea.com | 0% |
![]() | Idea Cellular | 0% |
In the Tech industry, Jio's Customer Satisfaction score is rated right above Zoom Video Communications, and is preceded by Google.
Jio has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Jio's overall Customer Service score rated by its users and customers.
Novi, MI
https://www.jio.com/
1(800)889-9999
Jio's Customer Service score was rated highest by customers from the Telecommunications industry, and rated lowest by customers from the Architecture and Planning industry.
Female customers rated Jio's Customer Service score 0.2 stars higher than Male customers.
Jio's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Other 3.5 | Other | 3.5 |
Jio's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 3.9 | 26-30 | 3.9 |
31-35 3 | 31-35 | 3 |
36-40 3 | 36-40 | 3 |
41-45 2.6 | 41-45 | 2.6 |
51-55 3 | 51-55 | 3 |
Jio's Customer Service score was rated the highest by customers who have used Jio's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Jio's Customer Service score was rated the highest by Telecommunications industry customers, and the lowest by Architecture and Planning industry customers.
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Compared to its competitors, Jio's Customer Service score is rated right above Vodafone, and is preceded by Reliance Industries.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | Reliance Industries | 3.9/5 |
![]() | Jio | 3.6/5 |
![]() | Vodafone | 3.6/5 |
![]() | Bharti Airtel | 3.4/5 |
![]() | AT&T | 2.6/5 |
![]() | Frontier Communications | 1.5/5 |
![]() | Idea.com | N/A |
![]() | Idea Cellular | N/A |
In the Tech industry, Jio's Customer Service score is rated right above ROBLOX, and is preceded by Spotify.
Jio has a 4.3/5 stars for its overall company culture rated by their employees

Jio scored a 20 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of Jio would recommend the brand to a friend. ENPS measures how likely Jio employees would recommend working at Jio to a friend.
| 52% | Promoters |
|---|---|
| 16% | Passive |
| 32% | Detractors |
| 44% | Promoters |
|---|---|
| 19% | Passive |
| 37% | Detractors |
Jio is ranked #793 in the Global Top 100 Brands. It ranks just behind ArcelorMittal and just ahead of Bodybuilding.com.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
791 | ![]() | Frost Bank | ![]() | Phillip Green | Banking and Financial Services |
792 | ![]() | ArcelorMittal | ![]() | Lakshmi Mittal | Energy and Manufacturing |
793 | ![]() | Jio | ![]() | Rahul Razdan | Tech |
794 | ![]() | Bodybuilding.com | ![]() | Jas Krdzalic | Health and Wellness |
795 | ![]() | Lakme | ![]() | Pushkaraj Shenai | Fashion and Beauty |
796 | ![]() | OnePlus Corporation | ![]() | Pete Lau | Consumer Goods |
797 | ![]() | MTN | ![]() | Ralph Mupita | Business and Consumer Services |
Jio is ranked #262 in the Tech Industry. It ranks just behind BNSF Railway and just ahead of Andela.
| RANK | COMPANY | Location | |
|---|---|---|---|
260 | ![]() | DigitalOcean | York, NY |
261 | ![]() | BNSF Railway | Fort Worth, TX |
262 | ![]() | Jio | Novi, MI |
263 | ![]() | Andela | York, NY |
264 | ![]() | Beckman Coulter | Brea, CA |
265 | ![]() | MercadoLibre | Burns, KS |
266 | ![]() | Alcon | Fort Worth, TX |