Beckman Coulter NPS & Customer Reviews | Comparably
Beckman Coulter is
Ranked
#72
in
Health and Wellness Brands
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Beckman Coulter is ranked #72 in Health and Wellness Brands

About Beckman Coulter's Brand

Beckman Coulter develops, manufactures and markets products that simplify, automate and innovate complex biomedical testing. Beckman Coulter’s brand is ranked #799 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Beckman Coulter. When compared to other organizations within the Health and Wellness industry, Beckman Coulter is ranked #72. Among its major competitors, Beckman Coulter is ranked in 1st place for NPS while Siemens is 2nd, and Alere is 3rd.

Brand at a Glance

85%
Customer Loyalty
4.4/5
Product Quality
4.1/5
Pricing
4.2/5
Customer Service

Beckman Coulter Ranking

Beckman Coulter NPS

Beckman Coulter's Net Promoter Score (NPS) is a 41 with 64% Promoters, 13% Passives, and 23% Detractors. Net Promoter Score tracks whether Beckman Coulter's customers would recommend using the product based on a scale of -100 to 100.

Beckman Coulter Overall NPS

41
NPS
64%Promoters
13%Passives
23%Detractors
Beckman Coulter Overall NPS

Beckman Coulter NPS Trend

-100
-50
0
50
100
Dec 2022
55
Dec 202255
Jan 2023
49
Jan 202349
Apr 2023
48
Apr 202348
May 2023
50
May 202350
Jun 2023
50
Jun 202350
Sep 2023
47
Sep 202347
Oct 2023
47
Oct 202347
Apr 2024
45
Apr 202445
Jul 2024
43
Jul 202443
Aug 2024
44
Aug 202444
Mar 2025
44
Mar 202544
Oct 2025
41
Oct 202541

How Other Brands Compare

Beckman Coulter is ranked first for NPS among its competitors. Siemens and ResMed come in second and third, with PerkinElmer coming in at #4.

Beckman Coulter's Logo
Beckman Coulter
Siemens' Logo
Siemens
ResMed's Logo
ResMed
PerkinElmer's Logo
PerkinElmer
Global Ranking#799#499#-#-
NPS4137150
Valuation Updated every 24 hours for public companies--$31.83B$14.55B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Beckman Coulter NPS by Gender

Male customers rated Beckman Coulter's NPS 20 points higher than Female customers.

Male

45

Beckman Coulter's NPS was rated 45 by Male customers on Comparably.

67%
Promoters
11%
Passives
22%
Detractors

Female

25

Beckman Coulter's NPS was rated 25 by Female customers on Comparably.

50%
Promoters
25%
Passives
25%
Detractors

Beckman Coulter NPS by Ethnicity

Beckman Coulter's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.

-100
-50
0
50
100
Caucasian
83
Caucasian83
African American/Black
-34
African American/Black-34
Asian or Pacific Islander
66
Asian or Pacific Islander66

Beckman Coulter NPS by Age

Beckman Coulter's NPS was rated 34 points by customers ages 36-40 on Comparably.

0
20
40
60
80
100
Promoters
67%
Passives
0%
Detractors
33%
36-4067%0%33%

Beckman Coulter NPS by Usage

Beckman Coulter's NPS was rated the highest by customers who have used Beckman Coulter's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

-100
-50
0
50
100
Less than 1 Year
100
Less than 1 Year100
1 to 2 Years
-34
1 to 2 Years-34
2 to 5 Years
33
2 to 5 Years33
5 to 10 Years
100
5 to 10 Years100
Over 10 Years
50
Over 10 Years50

Beckman Coulter NPS vs. Competitors

Compared to its competitors, Beckman Coulter's NPS is rated right above Siemens.

Beckman Coulter NPS vs Companies in Health and Wellness

In the Health and Wellness industry, Beckman Coulter's NPS is rated right above Headspace.

Beckman Coulter Customer Reviews

What can this brand most improve?
five wordd isnt what i thoughy

Beckman Coulter Customer Loyalty

85%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

85% of Beckman Coulter users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

85
85%
15
15%
Beckman Coulter Customer Loyalty

Beckman Coulter Customer Loyalty Score by Gender

Female customers rated Beckman Coulter's Customer Loyalty score 11% higher than Male customers.

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Male
89%
Yes
Female
100%
Yes

Beckman Coulter Customer Loyalty Score by Ethnicity

Beckman Coulter's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

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100
out of 100
Caucasian
100
out of 100
African American/Black
82
out of 100
Asian or Pacific Islander

Beckman Coulter Customer Loyalty Score by Age

Beckman Coulter's Customer Loyalty score was rated 82% by customers ages 36-40 on Comparably.

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0
20%
40%
60%
80%
100%
36-40
82%
36-4082%

Beckman Coulter Customer Loyalty Score by Usage

Beckman Coulter's Customer Loyalty score was rated the highest by customers who have used Beckman Coulter's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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1 to 2 Years
100%
2 to 5 Years
100%
5 to 10 Years
100%
Over 10 Years
78%

Beckman Coulter Customer Loyalty Score by Industry

Beckman Coulter's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Biotech and Pharmaceuticals industry customers.

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Tech
100%
Biotech and Pharmaceuticals
70%
Healthcare, Hospitals and Medicine
100%

Beckman Coulter Customer Loyalty vs. Competitors

Compared to its competitors, Beckman Coulter's Customer Loyalty score is rated right above Alere.

COMPANYCustomer Loyalty Score
Beckman Coulter85%
Alere83%
Siemens80%
PerkinElmer77%
ResMed74%
Tecan GroupN/A

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Alere's Logo
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Tecan Group's Logo

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Customer Loyalty for Other Health and Wellness Brands

In the Health and Wellness industry, Beckman Coulter's Customer Loyalty score is rated right above Colgate Palmolive.

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Colgate Palmolive's Logo
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Beckman Coulter Product Quality

4.4/5

Beckman Coulter has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.

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Beckman Coulter Product Information

Beckman Coulter’s product quality score is a 4.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Beckman Coulter's product the highest. Reviewers from the Biotech and Pharmaceuticals industry rated Beckman Coulter the lowest at 2.8.

Website
http://www.beckmancoulter.com
Company Size
10,000+ Employees

Industry

Tech
Biotech and Pharmaceuticals
Healthcare

Quick Insights into Beckman Coulter Product Quality

Beckman Coulter's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers from the Biotech and Pharmaceuticals industry.

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Ranked Beckman Coulter Product Quality the Highest

Tech
5
Caucasian
4.8
Female
4.7

Ranked Beckman Coulter Product Quality the Lowest

1 to 2 Years
3.5
African American/Black
3.5
Biotech and Pharmaceuticals
2.8

Beckman Coulter Product Quality Score by Gender

Female customers rated Beckman Coulter's Product Quality score 1.1 stars higher than Male customers.

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Male

3.6/5

Female

4.7/5

Beckman Coulter Product Quality Score by Ethnicity

Beckman Coulter's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.

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0
1
2
3
4
5
Caucasian
4.8
Caucasian4.8
African American/Black
3.5
African American/Black3.5
Asian or Pacific Islander
3.9
Asian or Pacific Islander3.9

Beckman Coulter Product Quality Score by Age

Beckman Coulter's Product Quality score was rated 3.2 stars by customers ages 36-40 on Comparably.

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0
1
2
3
4
5
36-40
3.2
36-403.2

Beckman Coulter Product Quality Score by Usage

Beckman Coulter's Product Quality score was rated the highest by customers who have used Beckman Coulter's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years
3.5
2 to 5 Years
4.3
5 to 10 Years
4.6
Over 10 Years
3.9

Beckman Coulter Product Quality Score by Industry

Beckman Coulter's Product Quality score was rated the highest by Tech industry customers, and the lowest by Biotech and Pharmaceuticals industry customers.

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Tech
5
Biotech and Pharmaceuticals
2.8
Healthcare, Hospitals and Medicine
4.8

Beckman Coulter Product Quality vs. Competitors

Compared to its competitors, Beckman Coulter's Product Quality score is rated right above Siemens.

COMPANYProduct Quality Score
Beckman Coulter4.4/5
Siemens4/5
ResMed3.6/5
Alere3.5/5
PerkinElmer3.5/5
Tecan GroupN/A

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VS
Siemens' Logo
ResMed's Logo
Alere's Logo
PerkinElmer's Logo
Tecan Group's Logo

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Product Quality for Other Health and Wellness Brands

In the Health and Wellness industry, Beckman Coulter's Product Quality score is rated right above Headspace.

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Headspace's Logo
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WW (formally Weight Watchers) Logo

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Beckman Coulter Pricing

Beckman Coulter ROI & Value For Money

4.1/5

Beckman Coulter has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.

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Beckman Coulter Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Biotech and Pharmaceuticals industry think that they had the lowest ROI from Beckman Coulter.

Quick Insights into Beckman Coulter ROI

Beckman Coulter's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers from the Biotech and Pharmaceuticals industry.

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Ranked Beckman Coulter ROI the Highest

Tech
5
5 to 10 Years
4.8
Caucasian
4.6

Ranked Beckman Coulter ROI the Lowest

African American/Black
3.5
Male
3.5
Biotech and Pharmaceuticals
3.1

Beckman Coulter ROI Score by Gender

Female customers rated Beckman Coulter's ROI score 1 stars higher than Male customers.

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Male

3.5/5

Female

4.5/5

Beckman Coulter ROI Score by Ethnicity

Beckman Coulter's ROI score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.

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0
1
2
3
4
5
Caucasian
4.6
Caucasian4.6
African American/Black
3.5
African American/Black3.5
Asian or Pacific Islander
3.8
Asian or Pacific Islander3.8

Beckman Coulter ROI Score by Age

Beckman Coulter's ROI score was rated 2.9 stars by customers ages 36-40 on Comparably.

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0
1
2
3
4
5
36-40
2.9
36-402.9

Beckman Coulter ROI Score by Usage

Beckman Coulter's ROI score was rated the highest by customers who have used Beckman Coulter's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years
3.5
2 to 5 Years
4
5 to 10 Years
4.8
Over 10 Years
3.9

Beckman Coulter ROI Score by Industry

Beckman Coulter's ROI score was rated the highest by Tech industry customers, and the lowest by Biotech and Pharmaceuticals industry customers.

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Tech
5
Biotech and Pharmaceuticals
3.1
Healthcare, Hospitals and Medicine
4.4

Beckman Coulter Pricing vs. Competitors

Compared to its competitors, Beckman Coulter's ROI score is rated right above Siemens.

COMPANYPricing Score
Beckman Coulter4.1/5
Siemens4/5
ResMed3.6/5
PerkinElmer3.4/5
Alere3.3/5
Tecan GroupN/A

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VS
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ResMed's Logo
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Alere's Logo
Tecan Group's Logo

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ROI for Other Health and Wellness Brands

In the Health and Wellness industry, Beckman Coulter's ROI score is rated right above Peloton.

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Peloton's Logo
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WW (formally Weight Watchers) Logo

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Beckman Coulter Customer Satisfaction (CSAT)

Beckman Coulter Customer Satisfaction (CSAT) Score

87 / 100

Beckman Coulter has an overall Customer Satisfaction score of 87 rated by its users and customers.

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Very Satisfied63%
Satisfied24%
Neither Satisfied nor Dissatisfied2%
Dissatisfied0%
Very Dissatisfied11%
Very Satisfied
63%
Satisfied
24%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
0%
Very Dissatisfied
11%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Beckman Coulter Customer Satisfaction

Beckman Coulter's Customer Satisfaction score was rated highest by customers who have used Beckman Coulter's products/services for 2 to 5 Years, and rated lowest by customers who have used Beckman Coulter's products/services for Over 10 Years.

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Ranked Beckman Coulter Customer Satisfaction the Highest

2 to 5 Years
100%
Caucasian
100%
Female
100%

Ranked Beckman Coulter Customer Satisfaction the Lowest

African American/Black
67%
Biotech and Pharmaceuticals
67%
Over 10 Years
67%

Beckman Coulter Customer Satisfaction Score by Gender

Female customers rated Beckman Coulter's Customer Satisfaction score 22 points higher than Male customers.

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78 / 100
Male
Very Satisfied
56%
Satisfied
22%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
22%
100 / 100
Female
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

Beckman Coulter Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Beckman Coulter's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.

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100 / 100
Very Satisfied80%
Satisfied20%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
80%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to African American/Black

Beckman Coulter's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.

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67 / 100
Very Satisfied34%
Satisfied33%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied33%
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%

CSAT according to Asian or Pacific Islander

Beckman Coulter's Customer Satisfaction (CSAT) score was rated 84% according to Asian or Pacific Islander users and customers.

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84 / 100
Very Satisfied67%
Satisfied17%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied16%
Very Satisfied
67%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
16%

Beckman Coulter Customer Satisfaction Score by Age

Beckman Coulter's Customer Satisfaction score was rated 67 points by customers ages 36-40 on Comparably.

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0
20
40
60
80
100
36-40 CSAT Score
67%
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
36-4067%

Beckman Coulter Customer Satisfaction Score by Usage

Beckman Coulter's Customer Satisfaction score was rated the highest by customers who have used Beckman Coulter's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
100
1 to 2 Years
67
2 to 5 Years
100
5 to 10 Years
100
Over 10 Years
67

Beckman Coulter Customer Satisfaction Score by Industry

Beckman Coulter's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Biotech and Pharmaceuticals industry customers.

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Tech
100
Biotech and Pharmaceuticals
67
Healthcare, Hospitals and Medicine
100

Beckman Coulter Customer Satisfaction vs. Competitors

Compared to its competitors, Beckman Coulter's Customer Satisfaction score is rated right above Siemens.

COMPANYCustomer Satisfaction (CSAT) Score
Beckman Coulter87%
Siemens78%
ResMed68%
PerkinElmer53%
Alere0%
Tecan Group0%

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Customer Satisfaction for Other Health and Wellness Brands

In the Health and Wellness industry, Beckman Coulter's Customer Satisfaction score is rated right above Headspace.

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Beckman Coulter Customer Service

4.2/5

Beckman Coulter has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.

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About Beckman Coulter's Customer Service

Address

Brea, CA


Website

http://www.beckmancoulter.com


Phone Number

(714) 342-9074

Quick Insights into Beckman Coulter Customer Service

Beckman Coulter's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers from the Biotech and Pharmaceuticals industry.

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Ranked Beckman Coulter Customer Service the Highest

Tech
5
5 to 10 Years
4.8
Caucasian
4.6

Ranked Beckman Coulter Customer Service the Lowest

1 to 2 Years
3.5
African American/Black
3.5
Biotech and Pharmaceuticals
3.1

Beckman Coulter Customer Service Score by Gender

Female customers rated Beckman Coulter's Customer Service score 0.9 stars higher than Male customers.

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Male

3.6/5

Female

4.5/5

Beckman Coulter Customer Service Score by Ethnicity

Beckman Coulter's Customer Service score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.

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0
20
40
60
80
100
Caucasian
4.6
Caucasian4.6
African American/Black
3.5
African American/Black3.5
Asian or Pacific Islander
3.9
Asian or Pacific Islander3.9

Beckman Coulter Customer Service Score by Age

Beckman Coulter's Customer Service score was rated 3 stars by customers ages 36-40 on Comparably.

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0
20
40
60
80
100
36-40
3
36-403

Beckman Coulter Customer Service Score by Usage

Beckman Coulter's Customer Service score was rated the highest by customers who have used Beckman Coulter's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years
3.5
2 to 5 Years
4.1
5 to 10 Years
4.8
Over 10 Years
3.7

Beckman Coulter Customer Service Score by Industry

Beckman Coulter's Customer Service score was rated the highest by Tech industry customers, and the lowest by Biotech and Pharmaceuticals industry customers.

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Tech
5
Biotech and Pharmaceuticals
3.1
Healthcare, Hospitals and Medicine
4.5

Beckman Coulter Customer Service vs. Competitors

Compared to its competitors, Beckman Coulter's Customer Service score is rated right above Siemens.

COMPANYCustomer Service Score
Beckman Coulter4.2/5
Siemens4/5
ResMed3.6/5
PerkinElmer3.3/5
Alere3.1/5
Tecan GroupN/A

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Alere's Logo
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Customer Service for Other Health and Wellness Brands

In the Health and Wellness industry, Beckman Coulter's Customer Service score is rated right above Glossier.

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Beckman Coulter's Logo
VS
Glossier's Logo
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Colgate Palmolive's Logo
Johnson & Johnson's Logo
Headspace's Logo
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WW (formally Weight Watchers) Logo

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Beckman Coulter as an Employer

2.8/5

Beckman Coulter has a 2.8/5 stars for its overall company culture rated by their employees

  Beckman Coulter CEO
bottom
25%
CEO of Beckman Coulter

In the Bottom 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Beckman Coulter scored a 41 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of Beckman Coulter would recommend the brand to a friend. ENPS measures how likely Beckman Coulter employees would recommend working at Beckman Coulter to a friend.

Net Promoter Score

41
NPS Score
64%Promoters
13%Passive
23%Detractors

Employee Net Promoter Score

-16
eNPS Score
33%Promoters
18%Passive
49%Detractors

Global Ranking Snapshot

Beckman Coulter is ranked #799 in the Global Top 100 Brands. It ranks just behind Andela and just ahead of Pringles.

RANKCOMPANYCEOINDUSTRY
797
MTN  MTN CEO
Ralph Mupita
Business and Consumer Services
798
Andela  Andela CEO
Jeremy Johnson
Business and Consumer Services
799
Beckman Coulter  Beckman Coulter CEO
Scott Garrett
Health and Wellness
800
Pringles  Pringles CEO
Consumer Goods
801
MercadoLibre  MercadoLibre CEO
Marcos Galperin
Tech
802
Del Monte Foods  Del Monte Foods CEO
Greg Longstreet
Food and Beverages
803
Alcon  Alcon CEO
David J. Endicott
Health and Wellness

Health and Wellness Ranking Snapshot

Beckman Coulter is ranked #72 in the Health and Wellness Industry. It ranks just behind Bodybuilding.com and just ahead of Alcon.

RANKCOMPANYLocation
70
Flatiron Health
York, NY
71
Bodybuilding.com
Meridian, ID
72
Beckman Coulter
Brea, CA
73
Alcon
Fort Worth, TX
74
Texas Children's Hospital
Houston, TX
75
DENTSPLY SIRONA
York, PA
76
Texas Health Resources
Arlington, TX