

Beckman Coulter develops, manufactures and markets products that simplify, automate and innovate complex biomedical testing. Beckman Coulter’s brand is ranked #799 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Beckman Coulter. When compared to other organizations within the Health and Wellness industry, Beckman Coulter is ranked #72. Among its major competitors, Beckman Coulter is ranked in 1st place for NPS while Siemens is 2nd, and Alere is 3rd.
Beckman Coulter's Net Promoter Score (NPS) is a 41 with 64% Promoters, 13% Passives, and 23% Detractors. Net Promoter Score tracks whether Beckman Coulter's customers would recommend using the product based on a scale of -100 to 100.
| 64% | Promoters |
|---|---|
| 13% | Passives |
| 23% | Detractors |
| Summary | Date | Score |
|---|---|---|
Dec 2022 55 | Dec 2022 | 55 |
Jan 2023 49 | Jan 2023 | 49 |
Apr 2023 48 | Apr 2023 | 48 |
May 2023 50 | May 2023 | 50 |
Jun 2023 50 | Jun 2023 | 50 |
Sep 2023 47 | Sep 2023 | 47 |
Oct 2023 47 | Oct 2023 | 47 |
Apr 2024 45 | Apr 2024 | 45 |
Jul 2024 43 | Jul 2024 | 43 |
Aug 2024 44 | Aug 2024 | 44 |
Mar 2025 44 | Mar 2025 | 44 |
Oct 2025 41 | Oct 2025 | 41 |
Beckman Coulter is ranked first for NPS among its competitors. Siemens and ResMed come in second and third, with PerkinElmer coming in at #4.
![]() Beckman Coulter | ![]() Siemens | ![]() ResMed | ![]() PerkinElmer | |
| Global Ranking | #799 | #499 | #- | #- |
| NPS | 41 | 37 | 15 | 0 |
| Valuation Updated every 24 hours for public companies | - | - | $31.83B | $14.55B |
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Male customers rated Beckman Coulter's NPS 20 points higher than Female customers.
Beckman Coulter's NPS was rated 45 by Male customers on Comparably.
Beckman Coulter's NPS was rated 25 by Female customers on Comparably.
Beckman Coulter's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 83 | Caucasian | 83 |
African American/Black -34 | African American/Black | -34 |
Asian or Pacific Islander 66 | Asian or Pacific Islander | 66 |
Beckman Coulter's NPS was rated 34 points by customers ages 36-40 on Comparably.
Beckman Coulter's NPS was rated the highest by customers who have used Beckman Coulter's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 100 | Less than 1 Year | 100 |
1 to 2 Years -34 | 1 to 2 Years | -34 |
2 to 5 Years 33 | 2 to 5 Years | 33 |
5 to 10 Years 100 | 5 to 10 Years | 100 |
Over 10 Years 50 | Over 10 Years | 50 |
Compared to its competitors, Beckman Coulter's NPS is rated right above Siemens.
| COMPANY | NPS Score | |
|---|---|---|
![]() | Beckman Coulter | 41 |
![]() | Siemens | 37 |
![]() | Alere | 25 |
![]() | ResMed | 15 |
![]() | PerkinElmer | 0 |
![]() | Tecan Group | N/A |
In the Health and Wellness industry, Beckman Coulter's NPS is rated right above Headspace.
| COMPANY | NPS Score | |
|---|---|---|
![]() | Beckman Coulter | 41 |
![]() | Headspace | 41 |
![]() | Glossier | 38 |
![]() | Colgate Palmolive | 36 |
![]() | Peloton | 31 |
![]() | Johnson & Johnson | 26 |
![]() | Philips | 18 |
![]() | CVS Health | 18 |
![]() | WW (formally Weight Watchers) | -11 |
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Beckman Coulter users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Female customers rated Beckman Coulter's Customer Loyalty score 11% higher than Male customers.
Beckman Coulter's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Beckman Coulter's Customer Loyalty score was rated 82% by customers ages 36-40 on Comparably.
| Summary | Age | Score |
|---|---|---|
36-40 82% | 36-40 | 82% |
Beckman Coulter's Customer Loyalty score was rated the highest by customers who have used Beckman Coulter's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Beckman Coulter's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Biotech and Pharmaceuticals industry customers.
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Compared to its competitors, Beckman Coulter's Customer Loyalty score is rated right above Alere.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | Beckman Coulter | 85% |
![]() | Alere | 83% |
![]() | Siemens | 80% |
![]() | PerkinElmer | 77% |
![]() | ResMed | 74% |
![]() | Tecan Group | N/A |
In the Health and Wellness industry, Beckman Coulter's Customer Loyalty score is rated right above Colgate Palmolive.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | Beckman Coulter | 85% |
![]() | Colgate Palmolive | 85% |
![]() | Peloton | 82% |
![]() | Headspace | 82% |
![]() | CVS Health | 80% |
![]() | Johnson & Johnson | 79% |
![]() | Glossier | 77% |
![]() | Philips | 76% |
![]() | WW (formally Weight Watchers) | 73% |
Beckman Coulter has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Beckman Coulter’s product quality score is a 4.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Beckman Coulter's product the highest. Reviewers from the Biotech and Pharmaceuticals industry rated Beckman Coulter the lowest at 2.8.
Beckman Coulter's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers from the Biotech and Pharmaceuticals industry.
Female customers rated Beckman Coulter's Product Quality score 1.1 stars higher than Male customers.
Beckman Coulter's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.8 | Caucasian | 4.8 |
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Beckman Coulter's Product Quality score was rated 3.2 stars by customers ages 36-40 on Comparably.
| Summary | Age | Score |
|---|---|---|
36-40 3.2 | 36-40 | 3.2 |
Beckman Coulter's Product Quality score was rated the highest by customers who have used Beckman Coulter's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Beckman Coulter's Product Quality score was rated the highest by Tech industry customers, and the lowest by Biotech and Pharmaceuticals industry customers.
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Compared to its competitors, Beckman Coulter's Product Quality score is rated right above Siemens.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | Beckman Coulter | 4.4/5 |
![]() | Siemens | 4/5 |
![]() | ResMed | 3.6/5 |
![]() | Alere | 3.5/5 |
![]() | PerkinElmer | 3.5/5 |
![]() | Tecan Group | N/A |
In the Health and Wellness industry, Beckman Coulter's Product Quality score is rated right above Headspace.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | Beckman Coulter | 4.4/5 |
![]() | Headspace | 4.3/5 |
![]() | Glossier | 4.3/5 |
![]() | Colgate Palmolive | 4.2/5 |
![]() | Peloton | 4/5 |
![]() | Johnson & Johnson | 4/5 |
![]() | Philips | 3.8/5 |
![]() | CVS Health | 3.5/5 |
![]() | WW (formally Weight Watchers) | 3.1/5 |
Beckman Coulter has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Biotech and Pharmaceuticals industry think that they had the lowest ROI from Beckman Coulter.
Beckman Coulter's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers from the Biotech and Pharmaceuticals industry.
Female customers rated Beckman Coulter's ROI score 1 stars higher than Male customers.
Beckman Coulter's ROI score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Beckman Coulter's ROI score was rated 2.9 stars by customers ages 36-40 on Comparably.
| Summary | Age | Score |
|---|---|---|
36-40 2.9 | 36-40 | 2.9 |
Beckman Coulter's ROI score was rated the highest by customers who have used Beckman Coulter's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Beckman Coulter's ROI score was rated the highest by Tech industry customers, and the lowest by Biotech and Pharmaceuticals industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Compared to its competitors, Beckman Coulter's ROI score is rated right above Siemens.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | Beckman Coulter | 4.1/5 |
![]() | Siemens | 4/5 |
![]() | ResMed | 3.6/5 |
![]() | PerkinElmer | 3.4/5 |
![]() | Alere | 3.3/5 |
![]() | Tecan Group | N/A |
In the Health and Wellness industry, Beckman Coulter's ROI score is rated right above Peloton.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | Beckman Coulter | 4.1/5 |
![]() | Peloton | 4/5 |
![]() | Colgate Palmolive | 4/5 |
![]() | Headspace | 3.9/5 |
![]() | Glossier | 3.9/5 |
![]() | Johnson & Johnson | 3.9/5 |
![]() | Philips | 3.6/5 |
![]() | CVS Health | 3.4/5 |
![]() | WW (formally Weight Watchers) | 2.8/5 |
Beckman Coulter has an overall Customer Satisfaction score of 87 rated by its users and customers.
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Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Beckman Coulter's Customer Satisfaction score was rated highest by customers who have used Beckman Coulter's products/services for 2 to 5 Years, and rated lowest by customers who have used Beckman Coulter's products/services for Over 10 Years.
Female customers rated Beckman Coulter's Customer Satisfaction score 22 points higher than Male customers.
Very Satisfied | 56% | |
|---|---|---|
Satisfied | 22% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 22% |
Very Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Beckman Coulter's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Beckman Coulter's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
Beckman Coulter's Customer Satisfaction (CSAT) score was rated 84% according to Asian or Pacific Islander users and customers.
Beckman Coulter's Customer Satisfaction score was rated 67 points by customers ages 36-40 on Comparably.
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 67% |
Beckman Coulter's Customer Satisfaction score was rated the highest by customers who have used Beckman Coulter's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Beckman Coulter's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Biotech and Pharmaceuticals industry customers.
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}Compared to its competitors, Beckman Coulter's Customer Satisfaction score is rated right above Siemens.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | Beckman Coulter | 87% |
![]() | Siemens | 78% |
![]() | ResMed | 68% |
![]() | PerkinElmer | 53% |
![]() | Alere | 0% |
![]() | Tecan Group | 0% |
In the Health and Wellness industry, Beckman Coulter's Customer Satisfaction score is rated right above Headspace.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | Beckman Coulter | 87% |
![]() | Headspace | 84% |
![]() | Colgate Palmolive | 83% |
![]() | Glossier | 79% |
![]() | Johnson & Johnson | 78% |
![]() | Philips | 74% |
![]() | CVS Health | 68% |
![]() | Peloton | 63% |
![]() | WW (formally Weight Watchers) | 46% |
Beckman Coulter has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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Brea, CA
http://www.beckmancoulter.com
(714) 342-9074
Beckman Coulter's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers from the Biotech and Pharmaceuticals industry.
Female customers rated Beckman Coulter's Customer Service score 0.9 stars higher than Male customers.
Beckman Coulter's Customer Service score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Beckman Coulter's Customer Service score was rated 3 stars by customers ages 36-40 on Comparably.
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 3 | 36-40 | 3 |
Beckman Coulter's Customer Service score was rated the highest by customers who have used Beckman Coulter's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Beckman Coulter's Customer Service score was rated the highest by Tech industry customers, and the lowest by Biotech and Pharmaceuticals industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Compared to its competitors, Beckman Coulter's Customer Service score is rated right above Siemens.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | Beckman Coulter | 4.2/5 |
![]() | Siemens | 4/5 |
![]() | ResMed | 3.6/5 |
![]() | PerkinElmer | 3.3/5 |
![]() | Alere | 3.1/5 |
![]() | Tecan Group | N/A |
In the Health and Wellness industry, Beckman Coulter's Customer Service score is rated right above Glossier.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | Beckman Coulter | 4.2/5 |
![]() | Glossier | 4.2/5 |
![]() | Peloton | 4/5 |
![]() | Colgate Palmolive | 4/5 |
![]() | Johnson & Johnson | 4/5 |
![]() | Headspace | 3.9/5 |
![]() | Philips | 3.7/5 |
![]() | CVS Health | 3.7/5 |
![]() | WW (formally Weight Watchers) | 3/5 |
Beckman Coulter has a 2.8/5 stars for its overall company culture rated by their employees

Beckman Coulter scored a 41 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of Beckman Coulter would recommend the brand to a friend. ENPS measures how likely Beckman Coulter employees would recommend working at Beckman Coulter to a friend.
| 64% | Promoters |
|---|---|
| 13% | Passive |
| 23% | Detractors |
| 33% | Promoters |
|---|---|
| 18% | Passive |
| 49% | Detractors |
Beckman Coulter is ranked #799 in the Global Top 100 Brands. It ranks just behind Andela and just ahead of Pringles.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
797 | ![]() | MTN | ![]() | Ralph Mupita | Business and Consumer Services |
798 | ![]() | Andela | ![]() | Jeremy Johnson | Business and Consumer Services |
799 | ![]() | Beckman Coulter | ![]() | Scott Garrett | Health and Wellness |
800 | ![]() | Pringles | ![]() | Consumer Goods | |
801 | ![]() | MercadoLibre | ![]() | Marcos Galperin | Tech |
802 | ![]() | Del Monte Foods | ![]() | Greg Longstreet | Food and Beverages |
803 | ![]() | Alcon | ![]() | David J. Endicott | Health and Wellness |
Beckman Coulter is ranked #72 in the Health and Wellness Industry. It ranks just behind Bodybuilding.com and just ahead of Alcon.
| RANK | COMPANY | Location | |
|---|---|---|---|
70 | ![]() | Flatiron Health | York, NY |
71 | ![]() | Bodybuilding.com | Meridian, ID |
72 | ![]() | Beckman Coulter | Brea, CA |
73 | ![]() | Alcon | Fort Worth, TX |
74 | ![]() | Texas Children's Hospital | Houston, TX |
75 | ![]() | DENTSPLY SIRONA | York, PA |
76 | ![]() | Texas Health Resources | Arlington, TX |