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NPS
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PerkinElmer
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About PerkinElmer's Brand
PerkinElmer is a $2.9 billion global company committed to innovating for a healthier world. We create the instruments, tests and software used by scientists, researchers and clinicians to address the most critical challenges across science and healthcare, including the most recent COVID-19 pandemic. We strategically partner with customers to enable earlier, more accurate insights, supported by deep market knowledge and expertise. Our dedicated team of 14,000 employees are passionate about helping them work to create healthier families, improve the quality of life and sustain the wellbeing of people worldwide. Among its major competitors, PerkinElmer is ranked in 6th place for NPS while Beckman Coulter is 1st, and Thermo Fisher Scientific is 2nd.Their current market cap is $14.55B
Brand at a Glance
77%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.3/5
Customer Service
PerkinElmer Ranking
- #4 / 4 of its competitors
PerkinElmer NPS
PerkinElmer's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether PerkinElmer's customers would recommend using the product based on a scale of -100 to 100.
PerkinElmer Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
PerkinElmer NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 7 | Nov 2023 | 7 |
Dec 2023 8 | Dec 2023 | 8 |
Jan 2024 7 | Jan 2024 | 7 |
Feb 2024 4 | Feb 2024 | 4 |
Mar 2024 3 | Mar 2024 | 3 |
Apr 2024 0 | Apr 2024 | 0 |
Aug 2024 -2 | Aug 2024 | -2 |
Oct 2024 -3 | Oct 2024 | -3 |
Dec 2024 -1 | Dec 2024 | -1 |
Jan 2025 1 | Jan 2025 | 1 |
Jun 2025 0 | Jun 2025 | 0 |
Sep 2025 0 | Sep 2025 | 0 |
How Other Brands Compare
PerkinElmer is ranked #4 for NPS among its competitors. Beckman Coulter and Thermo Fisher Scientific come in first and second, with Agilent Technologies coming in at third. Among those competitors, it is the lowest valued company behind Thermo Fisher Scientific.
PerkinElmer |  Thermo Fisher Scientific |  Beckman Coulter |  Agilent Technologies | |
| Global Ranking | #- | #667 | #799 | #- |
| NPS | 0 | 20 | 41 | 17 |
| Valuation Updated every 24 hours for public companies | $14.55B | $188.21B | - | $38.95B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PerkinElmer NPS by Gender
Male customers rated PerkinElmer's NPS 32 points higher than Female customers.
Male
21
PerkinElmer's NPS was rated 21 by Male customers on Comparably.
47%
Promoters
27%
Passives
26%
Detractors
Female
-11
PerkinElmer's NPS was rated -11 by Female customers on Comparably.
33%
Promoters
23%
Passives
44%
Detractors
PerkinElmer NPS by Ethnicity
PerkinElmer's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -18 | Caucasian | -18 |
Hispanic or Latino 50 | Hispanic or Latino | 50 |
Asian or Pacific Islander 50 | Asian or Pacific Islander | 50 |
Other 40 | Other | 40 |
PerkinElmer NPS by Age
PerkinElmer's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
PerkinElmer NPS by Usage
PerkinElmer's NPS was rated the highest by customers who have used PerkinElmer's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 13 | Less than 1 Year | 13 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years 36 | 2 to 5 Years | 36 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
Over 10 Years 14 | Over 10 Years | 14 |
PerkinElmer NPS vs. Competitors
Compared to its competitors, PerkinElmer's NPS is rated right below Waters Corporation.
PerkinElmer Customer Reviews
Out of the 5 PerkinElmer customer reviews 5 were positive and 0 were constructive. PerkinElmer customer reviews reflect that all customers have a favorable experience using the products/services of the company.
PerkinElmer Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of PerkinElmer users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PerkinElmer Customer Loyalty Score by Gender
Male customers rated PerkinElmer's Customer Loyalty score 11% higher than Female customers.
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Male
81%
Yes
Female
70%
Yes
PerkinElmer Customer Loyalty Score by Ethnicity
PerkinElmer's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of PerkinElmer.
75
out of 100
Caucasian
78
out of 100
Hispanic or Latino
100
out of 100
Asian or Pacific Islander
64
out of 100
Other
PerkinElmer Customer Loyalty Score by Age
PerkinElmer's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
36-40 85% | 36-40 | 85% |
41-45 100% | 41-45 | 100% |
46-50 64% | 46-50 | 64% |
PerkinElmer Customer Loyalty Score by Usage
PerkinElmer's Customer Loyalty score was rated the highest by customers who have used PerkinElmer's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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PerkinElmer Customer Loyalty Score by Industry
PerkinElmer's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Biotech and Pharmaceuticals industry customers.
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PerkinElmer Customer Loyalty vs. Competitors
Compared to its competitors, PerkinElmer's Customer Loyalty score is rated right above Waters Corporation, and is preceded by Thermo Fisher Scientific.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Beckman Coulter | 85% |
| Agilent Technologies | 81% |
| Thermo Fisher Scientific | 79% |
| PerkinElmer | 77% |
 | Waters Corporation | 69% |
 | Bruker Corporation | 66% |
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PerkinElmer Product Quality
3.5/5
PerkinElmer has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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PerkinElmer Product Information
PerkinElmer’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated PerkinElmer's product the highest. Reviewers from the Biotech and Pharmaceuticals industry rated PerkinElmer the lowest at 2.9.
- Website
- https://www.perkinelmer.com/
- Company Size
- 10,000+ Employees
Industry
Biotech and Pharmaceuticals
Quick Insights into PerkinElmer Product Quality
PerkinElmer's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers who have used PerkinElmer's products/services for 5 to 10 Years.
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Ranked PerkinElmer Product Quality the Highest
Ranked PerkinElmer Product Quality the Lowest
PerkinElmer Product Quality Score by Gender
Male customers rated PerkinElmer's Product Quality score 0.6 stars higher than Female customers.
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Male
3.5/5
Female
2.9/5
PerkinElmer Product Quality Score by Ethnicity
PerkinElmer's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Hispanic or Latino 3.2 | Hispanic or Latino | 3.2 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 3.2 | Other | 3.2 |
PerkinElmer Product Quality Score by Age
PerkinElmer's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.6 | 31-35 | 4.6 |
36-40 2.1 | 36-40 | 2.1 |
41-45 4.6 | 41-45 | 4.6 |
46-50 3.7 | 46-50 | 3.7 |
PerkinElmer Product Quality Score by Usage
PerkinElmer's Product Quality score was rated the highest by customers who have used PerkinElmer's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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PerkinElmer Product Quality Score by Industry
PerkinElmer's Product Quality score was rated the highest by Tech industry customers, and the lowest by Biotech and Pharmaceuticals industry customers.
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PerkinElmer Product Quality vs. Competitors
Compared to its competitors, PerkinElmer's Product Quality score is rated right above Waters Corporation, and is preceded by Bruker Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| Beckman Coulter | 4.4/5 |
| Agilent Technologies | 4/5 |
| Thermo Fisher Scientific | 3.9/5 |
| Bruker Corporation | 3.7/5 |
| PerkinElmer | 3.5/5 |
| Waters Corporation | 3.4/5 |
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PerkinElmer Pricing
PerkinElmer ROI & Value For Money
3.4/5
PerkinElmer has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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PerkinElmer Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Biotech and Pharmaceuticals industry think that they had the lowest ROI from PerkinElmer.
Quick Insights into PerkinElmer ROI
PerkinElmer's ROI score was rated highest by customers ages 41-45, and rated lowest by customers who have used PerkinElmer's products/services for 5 to 10 Years.
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Ranked PerkinElmer ROI the Highest
Ranked PerkinElmer ROI the Lowest
PerkinElmer ROI Score by Gender
Male customers rated PerkinElmer's ROI score 0.5 stars higher than Female customers.
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Male
3.4/5
Female
2.9/5
PerkinElmer ROI Score by Ethnicity
PerkinElmer's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Hispanic or Latino 4 | Hispanic or Latino | 4 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 3.1 | Other | 3.1 |
PerkinElmer ROI Score by Age
PerkinElmer's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.3 | 31-35 | 4.3 |
36-40 2.3 | 36-40 | 2.3 |
41-45 4.4 | 41-45 | 4.4 |
46-50 4.1 | 46-50 | 4.1 |
PerkinElmer ROI Score by Usage
PerkinElmer's ROI score was rated the highest by customers who have used PerkinElmer's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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PerkinElmer ROI Score by Industry
PerkinElmer's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Biotech and Pharmaceuticals industry customers.
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PerkinElmer Pricing vs. Competitors
Compared to its competitors, PerkinElmer's ROI score is rated right above Waters Corporation, and is preceded by Bruker Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| Beckman Coulter | 4.1/5 |
| Agilent Technologies | 4/5 |
| Thermo Fisher Scientific | 3.8/5 |
| Bruker Corporation | 3.6/5 |
| PerkinElmer | 3.4/5 |
| Waters Corporation | 3.3/5 |
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PerkinElmer Customer Satisfaction (CSAT)
PerkinElmer Customer Satisfaction (CSAT) Score
53 / 100
PerkinElmer has an overall Customer Satisfaction score of 53 rated by its users and customers.
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Very Satisfied
33%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
7%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into PerkinElmer Customer Satisfaction
PerkinElmer's Customer Satisfaction score was rated highest by customers ages 41-45, and rated lowest by customers who have used PerkinElmer's products/services for 5 to 10 Years.
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Ranked PerkinElmer Customer Satisfaction the Highest
Ranked PerkinElmer Customer Satisfaction the Lowest
PerkinElmer Customer Satisfaction Score by Gender
Female customers rated PerkinElmer's Customer Satisfaction score 17 points higher than Male customers.
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38 / 100
MaleVery Satisfied | 23% | |
|---|---|---|
Satisfied | 15% | |
Neither Satisfied nor Dissatisfied | 23% | |
Dissatisfied | 15% | |
Very Dissatisfied | 24% |
55 / 100
FemaleVery Satisfied | 22% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 11% | |
Very Dissatisfied | 23% |
PerkinElmer Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
PerkinElmer's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
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33 / 100
Very Satisfied
22%
Satisfied
11%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
22%
Very Dissatisfied
34%
CSAT according to Hispanic or Latino
PerkinElmer's Customer Satisfaction (CSAT) score was rated 50% according to Hispanic or Latino users and customers.
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50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
0%
CSAT according to Other
PerkinElmer's Customer Satisfaction (CSAT) score was rated 75% according to Other users and customers.
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75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
PerkinElmer Customer Satisfaction Score by Age
PerkinElmer's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 25% | |||||||||||||||
| 41-45 | 80% | |||||||||||||||
| 46-50 | 75% |
PerkinElmer Customer Satisfaction Score by Usage
PerkinElmer's Customer Satisfaction score was rated the highest by customers who have used PerkinElmer's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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PerkinElmer Customer Satisfaction Score by Industry
PerkinElmer's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Biotech and Pharmaceuticals industry customers.
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}PerkinElmer Customer Satisfaction vs. Competitors
Compared to its competitors, PerkinElmer's Customer Satisfaction score is rated right below Waters Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Beckman Coulter | 87% |
| Thermo Fisher Scientific | 74% |
| Agilent Technologies | 74% |
| Bruker Corporation | 74% |
| Waters Corporation | 61% |
| PerkinElmer | 53% |
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PerkinElmer Customer Service
3.3/5
PerkinElmer has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About PerkinElmer's Customer Service
Address
940 Winter St, Waltham, MA 02451
Website
https://www.perkinelmer.com/
Phone Number
+1 800-762-4000
PerkinElmer's Social Links
Quick Insights into PerkinElmer Customer Service
PerkinElmer's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers who have used PerkinElmer's products/services for 5 to 10 Years.
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Ranked PerkinElmer Customer Service the Highest
Ranked PerkinElmer Customer Service the Lowest
PerkinElmer Customer Service Score by Gender
Male customers rated PerkinElmer's Customer Service score 0.1 stars higher than Female customers.
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Male
3/5
Female
2.9/5
PerkinElmer Customer Service Score by Ethnicity
PerkinElmer's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Hispanic or Latino 3 | Hispanic or Latino | 3 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 2.8 | Other | 2.8 |
PerkinElmer Customer Service Score by Age
PerkinElmer's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 4.5 | 31-35 | 4.5 |
36-40 2.2 | 36-40 | 2.2 |
41-45 3.9 | 41-45 | 3.9 |
46-50 3.3 | 46-50 | 3.3 |
PerkinElmer Customer Service Score by Usage
PerkinElmer's Customer Service score was rated the highest by customers who have used PerkinElmer's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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PerkinElmer Customer Service Score by Industry
PerkinElmer's Customer Service score was rated the highest by Tech industry customers, and the lowest by Biotech and Pharmaceuticals industry customers.
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PerkinElmer Customer Service vs. Competitors
Compared to its competitors, PerkinElmer's Customer Service score is rated right below Waters Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| Beckman Coulter | 4.2/5 |
| Agilent Technologies | 4.1/5 |
| Thermo Fisher Scientific | 3.8/5 |
| Bruker Corporation | 3.6/5 |
| Waters Corporation | 3.4/5 |
| PerkinElmer | 3.3/5 |
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PerkinElmer as an Employer
3.5/5
PerkinElmer has a 3.5/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
PerkinElmer scored a 0 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of PerkinElmer would recommend the brand to a friend. ENPS measures how likely PerkinElmer employees would recommend working at PerkinElmer to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
8
eNPS Score
| 38% | Promoters |
|---|---|
| 32% | Passive |
| 30% | Detractors |
