17
NPS
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Agilent Technologies
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About Agilent Technologies' Brand
Agilent Technologies develops measurement analysis technology for chemical analysis, life sciences, diagnostics, electronics, and others. Among its major competitors, Agilent Technologies is ranked in 4th place for NPS while Illumina is 1st, and Danaher is 2nd.Their current market cap is $38.95B
Brand at a Glance
81%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
Agilent Technologies CMO
Agilent Technologies Ranking
- #4 / 4 of its competitors
Agilent Technologies NPS
Agilent Technologies's Net Promoter Score (NPS) is a 17 with 49% Promoters, 19% Passives, and 32% Detractors. Net Promoter Score tracks whether Agilent Technologies's customers would recommend using the product based on a scale of -100 to 100.
Agilent Technologies Overall NPS
| 49% | Promoters |
|---|---|
| 19% | Passives |
| 32% | Detractors |
Agilent Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 14 | Feb 2024 | 14 |
Mar 2024 15 | Mar 2024 | 15 |
Apr 2024 16 | Apr 2024 | 16 |
May 2024 17 | May 2024 | 17 |
Jun 2024 19 | Jun 2024 | 19 |
Aug 2024 19 | Aug 2024 | 19 |
Nov 2024 20 | Nov 2024 | 20 |
Dec 2024 19 | Dec 2024 | 19 |
Jan 2025 17 | Jan 2025 | 17 |
Feb 2025 15 | Feb 2025 | 15 |
May 2025 16 | May 2025 | 16 |
Dec 2025 16 | Dec 2025 | 16 |
How Other Brands Compare
Agilent Technologies is ranked #4 for NPS among its competitors. Illumina and Danaher come in first and second, with Thermo Fisher Scientific coming in at third. Among those competitors, it is the lowest valued company behind Thermo Fisher Scientific.
Agilent Technologies |  Thermo Fisher Scientific |  Illumina |  Danaher | |
| Global Ranking | #- | #667 | #985 | #- |
| NPS | 17 | 20 | 26 | 24 |
| Valuation Updated every 24 hours for public companies | $38.95B | $188.21B | $70.95B | $164.27B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Agilent Technologies NPS by Gender
Male customers rated Agilent Technologies's NPS 39 points higher than Female customers.
Male
39
Agilent Technologies's NPS was rated 39 by Male customers on Comparably.
61%
Promoters
17%
Passives
22%
Detractors
Female
0
Agilent Technologies's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Agilent Technologies NPS by Ethnicity
Agilent Technologies's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 50 | Caucasian | 50 |
Hispanic or Latino 0 | Hispanic or Latino | 0 |
Asian or Pacific Islander 100 | Asian or Pacific Islander | 100 |
Other -50 | Other | -50 |
Agilent Technologies NPS by Age
Agilent Technologies's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.
Agilent Technologies NPS by Usage
Agilent Technologies's NPS was rated the highest by customers who have used Agilent Technologies's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
2 to 5 Years 11 | 2 to 5 Years | 11 |
5 to 10 Years 29 | 5 to 10 Years | 29 |
Over 10 Years 57 | Over 10 Years | 57 |
Agilent Technologies NPS vs. Competitors
Compared to its competitors, Agilent Technologies's NPS is rated right above National Instruments, and is preceded by Thermo Fisher Scientific.
Agilent Technologies Customer Reviews
Out of the 7 Agilent Technologies customer reviews 6 were positive and 1 was constructive. Agilent Technologies customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Agilent Technologies Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Agilent Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Agilent Technologies Customer Loyalty Score by Gender
Male customers rated Agilent Technologies's Customer Loyalty score 4% higher than Female customers.
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Male
89%
Yes
Female
85%
Yes
Agilent Technologies Customer Loyalty Score by Ethnicity
Agilent Technologies's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Agilent Technologies.
91
out of 100
Caucasian
100
out of 100
Hispanic or Latino
78
out of 100
Asian or Pacific Islander
78
out of 100
Other
Agilent Technologies Customer Loyalty Score by Age
Agilent Technologies's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 78% | 26-30 | 78% |
31-35 89% | 31-35 | 89% |
41-45 100% | 41-45 | 100% |
46-50 70% | 46-50 | 70% |
Agilent Technologies Customer Loyalty Score by Usage
Agilent Technologies's Customer Loyalty score was rated the highest by customers who have used Agilent Technologies's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Agilent Technologies Customer Loyalty Score by Industry
Agilent Technologies's Customer Loyalty score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Tech industry customers.
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Agilent Technologies Customer Loyalty vs. Competitors
Compared to its competitors, Agilent Technologies's Customer Loyalty score is rated right above Thermo Fisher Scientific, and is preceded by SHIMADZU CORPORATION.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
 | SHIMADZU CORPORATION | 100% |
| Agilent Technologies | 81% |
| Thermo Fisher Scientific | 79% |
 | National Instruments | 78% |
 | PerkinElmer | 77% |
| Illumina | 73% |
| Danaher | 67% |
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Agilent Technologies Product Quality
4/5
Agilent Technologies has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Agilent Technologies Product Information
Agilent Technologies’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Biotech and Pharmaceuticals industry rated Agilent Technologies's product the highest. Reviewers from the Tech industry rated Agilent Technologies the lowest at 3.7.
- Website
- http://www.agilent.com
- Company Size
- 10,000+ Employees
Industry
Biotech and Pharmaceuticals
Quick Insights into Agilent Technologies Product Quality
Agilent Technologies's Product Quality score was rated highest by customers who have used Agilent Technologies's products/services for Over 10 Years, and rated lowest by customers who have used Agilent Technologies's products/services for Less than 1 Year.
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Ranked Agilent Technologies Product Quality the Highest
Ranked Agilent Technologies Product Quality the Lowest
Agilent Technologies Product Quality Score by Gender
Female customers rated Agilent Technologies's Product Quality score 0.7 stars higher than Male customers.
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Male
3.9/5
Female
4.6/5
Agilent Technologies Product Quality Score by Ethnicity
Agilent Technologies's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
Hispanic or Latino 4.7 | Hispanic or Latino | 4.7 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 3.4 | Other | 3.4 |
Agilent Technologies Product Quality Score by Age
Agilent Technologies's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.9 | 26-30 | 3.9 |
31-35 3.5 | 31-35 | 3.5 |
41-45 4.7 | 41-45 | 4.7 |
46-50 3.8 | 46-50 | 3.8 |
Agilent Technologies Product Quality Score by Usage
Agilent Technologies's Product Quality score was rated the highest by customers who have used Agilent Technologies's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Agilent Technologies Product Quality Score by Industry
Agilent Technologies's Product Quality score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Tech industry customers.
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Agilent Technologies Product Quality vs. Competitors
Compared to its competitors, Agilent Technologies's Product Quality score is rated right above Thermo Fisher Scientific.
| COMPANY | Product Quality Score | |
|---|---|---|
| Agilent Technologies | 4/5 |
| Thermo Fisher Scientific | 3.9/5 |
| Illumina | 3.9/5 |
| Danaher | 3.8/5 |
| SHIMADZU CORPORATION | 3.7/5 |
| National Instruments | 3.5/5 |
| PerkinElmer | 3.5/5 |
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Agilent Technologies Pricing
Agilent Technologies ROI & Value For Money
4/5
Agilent Technologies has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Agilent Technologies Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Biotech and Pharmaceuticals industry. The users from the Tech industry think that they had the lowest ROI from Agilent Technologies.
Quick Insights into Agilent Technologies ROI
Agilent Technologies's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used Agilent Technologies's products/services for Less than 1 Year.
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Ranked Agilent Technologies ROI the Highest
Ranked Agilent Technologies ROI the Lowest
Agilent Technologies ROI Score by Gender
Agilent Technologies's ROI score was rated 3.7 by both Female and Male customers on Comparably.
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Male
3.7/5
Female
3.7/5
Agilent Technologies ROI Score by Ethnicity
Agilent Technologies's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Hispanic or Latino 4 | Hispanic or Latino | 4 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 3.1 | Other | 3.1 |
Agilent Technologies ROI Score by Age
Agilent Technologies's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3 | 26-30 | 3 |
31-35 3.8 | 31-35 | 3.8 |
41-45 3.7 | 41-45 | 3.7 |
46-50 3.8 | 46-50 | 3.8 |
Agilent Technologies ROI Score by Usage
Agilent Technologies's ROI score was rated the highest by customers who have used Agilent Technologies's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Agilent Technologies ROI Score by Industry
Agilent Technologies's ROI score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Tech industry customers.
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Agilent Technologies Pricing vs. Competitors
Compared to its competitors, Agilent Technologies's ROI score is rated right above Illumina.
| COMPANY | Pricing Score | |
|---|---|---|
| Agilent Technologies | 4/5 |
| Illumina | 3.9/5 |
| Danaher | 3.9/5 |
| Thermo Fisher Scientific | 3.8/5 |
| SHIMADZU CORPORATION | 3.7/5 |
| National Instruments | 3.4/5 |
| PerkinElmer | 3.4/5 |
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Agilent Technologies Customer Satisfaction (CSAT)
Agilent Technologies Customer Satisfaction (CSAT) Score
74 / 100
Agilent Technologies has an overall Customer Satisfaction score of 74 rated by its users and customers.
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Very Satisfied
45%
Satisfied
29%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
1%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Agilent Technologies Customer Satisfaction
Agilent Technologies's Customer Satisfaction score was rated highest by customers who have used Agilent Technologies's products/services for 5 to 10 Years, and rated lowest by customers ages 26-30.
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Ranked Agilent Technologies Customer Satisfaction the Highest
Ranked Agilent Technologies Customer Satisfaction the Lowest
Agilent Technologies Customer Satisfaction Score by Gender
Male customers rated Agilent Technologies's Customer Satisfaction score 18 points higher than Female customers.
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84 / 100
MaleVery Satisfied | 42% | |
|---|---|---|
Satisfied | 42% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 0% | |
Very Dissatisfied | 8% |
66 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 17% |
Agilent Technologies Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Agilent Technologies' Customer Satisfaction (CSAT) score was rated 86% according to Caucasian users and customers.
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86 / 100
Very Satisfied
57%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Hispanic or Latino
Agilent Technologies' Customer Satisfaction (CSAT) score was rated 75% according to Hispanic or Latino users and customers.
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75 / 100
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to Asian or Pacific Islander
Agilent Technologies' Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
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67 / 100
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Agilent Technologies' Customer Satisfaction (CSAT) score was rated 75% according to Other users and customers.
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75 / 100
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
Agilent Technologies Customer Satisfaction Score by Age
Agilent Technologies's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 50% | |||||||||||||||
| 31-35 | 80% |
Agilent Technologies Customer Satisfaction Score by Usage
Agilent Technologies's Customer Satisfaction score was rated the highest by customers who have used Agilent Technologies's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Agilent Technologies Customer Satisfaction Score by Industry
Agilent Technologies's Customer Satisfaction score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Tech industry customers.
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}Agilent Technologies Customer Satisfaction vs. Competitors
Compared to its competitors, Agilent Technologies's Customer Satisfaction score is rated right above Danaher, and is preceded by Thermo Fisher Scientific.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| SHIMADZU CORPORATION | 100% |
| Thermo Fisher Scientific | 74% |
| Agilent Technologies | 74% |
| Danaher | 73% |
| Illumina | 72% |
| National Instruments | 68% |
| PerkinElmer | 53% |
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Agilent Technologies Customer Service
4.1/5
Agilent Technologies has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Agilent Technologies's Customer Service
Address
5301 Stevens Creek Blvd, Santa Clara, CA 95051
Website
http://www.agilent.com
Phone Number
(800) 227-9770
Agilent Technologies's Social Links
Quick Insights into Agilent Technologies Customer Service
Agilent Technologies's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by Other customers.
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Ranked Agilent Technologies Customer Service the Highest
Ranked Agilent Technologies Customer Service the Lowest
Agilent Technologies Customer Service Score by Gender
Male customers rated Agilent Technologies's Customer Service score 0.7 stars higher than Female customers.
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Male
3.9/5
Female
3.2/5
Agilent Technologies Customer Service Score by Ethnicity
Agilent Technologies's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Hispanic or Latino 3.6 | Hispanic or Latino | 3.6 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 2.6 | Other | 2.6 |
Agilent Technologies Customer Service Score by Age
Agilent Technologies's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 26-30.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 2.9 | 26-30 | 2.9 |
31-35 3.4 | 31-35 | 3.4 |
41-45 3.9 | 41-45 | 3.9 |
46-50 4.1 | 46-50 | 4.1 |
Agilent Technologies Customer Service Score by Usage
Agilent Technologies's Customer Service score was rated the highest by customers who have used Agilent Technologies's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Agilent Technologies Customer Service Score by Industry
Agilent Technologies's Customer Service score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Tech industry customers.
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Agilent Technologies Customer Service vs. Competitors
Compared to its competitors, Agilent Technologies's Customer Service score is rated right above SHIMADZU CORPORATION.
| COMPANY | Customer Service Score | |
|---|---|---|
| Agilent Technologies | 4.1/5 |
| SHIMADZU CORPORATION | 4/5 |
| Illumina | 3.9/5 |
| Danaher | 3.8/5 |
| Thermo Fisher Scientific | 3.8/5 |
| National Instruments | 3.5/5 |
| PerkinElmer | 3.3/5 |
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Agilent Technologies as an Employer
4.5/5
Agilent Technologies has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Agilent Technologies scored a 17 for Net Promoter Score and a 44 for Employee Net Promoter Score. NPS gauges how likely a customer of Agilent Technologies would recommend the brand to a friend. ENPS measures how likely Agilent Technologies employees would recommend working at Agilent Technologies to a friend.
Net Promoter Score
17
NPS Score
| 49% | Promoters |
|---|---|
| 19% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
44
eNPS Score
| 62% | Promoters |
|---|---|
| 20% | Passive |
| 18% | Detractors |
