24
NPS
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Danaher
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About Danaher's Brand
Each day, we’re determined to help our customers solve complex challenges, and we measure our success based on theirs. Our shared purpose—helping realize life’s potential—unites our diverse OpCos and advances our impact on something bigger than ourselves. Among its major competitors, Danaher is ranked in 2nd place for NPS while Illumina is 1st, and Benco Dental is 3rd.Their current market cap is $164.27B
Brand at a Glance
67%
Customer Loyalty
3.8/5
Product Quality
3.9/5
Pricing
3.8/5
Customer Service
Danaher Ranking
- #2 / 4 of its competitors
Danaher NPS
Danaher's Net Promoter Score (NPS) is a 24 with 55% Promoters, 14% Passives, and 31% Detractors. Net Promoter Score tracks whether Danaher's customers would recommend using the product based on a scale of -100 to 100.
Danaher Overall NPS
| 55% | Promoters |
|---|---|
| 14% | Passives |
| 31% | Detractors |
Danaher NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 32 | Jun 2024 | 32 |
Jul 2024 32 | Jul 2024 | 32 |
Sep 2024 32 | Sep 2024 | 32 |
Oct 2024 31 | Oct 2024 | 31 |
Nov 2024 27 | Nov 2024 | 27 |
Jan 2025 29 | Jan 2025 | 29 |
Mar 2025 26 | Mar 2025 | 26 |
May 2025 25 | May 2025 | 25 |
Jul 2025 26 | Jul 2025 | 26 |
Aug 2025 25 | Aug 2025 | 25 |
Nov 2025 25 | Nov 2025 | 25 |
Dec 2025 23 | Dec 2025 | 23 |
How Other Brands Compare
Danaher is ranked second for NPS among its competitors. Illumina and Thermo Fisher Scientific come in first and third, with Agilent Technologies coming in at #4. Among those competitors, it is the second most valued company behind Thermo Fisher Scientific.
Danaher |  Thermo Fisher Scientific |  Illumina |  Agilent Technologies | |
| Global Ranking | #- | #667 | #985 | #- |
| NPS | 24 | 20 | 26 | 17 |
| Valuation Updated every 24 hours for public companies | $164.27B | $188.21B | $70.95B | $38.95B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Danaher NPS by Gender
Danaher's NPS was rated 0 by both Female and Male customers on Comparably.
Male
0
Danaher's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
0
Danaher's NPS was rated by Female customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
Danaher NPS by Ethnicity
Danaher's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -9 | Caucasian | -9 |
Asian or Pacific Islander -25 | Asian or Pacific Islander | -25 |
Danaher NPS by Age
Danaher's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.
Danaher NPS by Usage
Danaher's NPS was rated the highest by customers who have used Danaher's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -11 | Less than 1 Year | -11 |
1 to 2 Years 40 | 1 to 2 Years | 40 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years 60 | 5 to 10 Years | 60 |
Over 10 Years -50 | Over 10 Years | -50 |
Danaher NPS vs. Competitors
Compared to its competitors, Danaher's NPS is rated right above Benco Dental, and is preceded by Illumina.
Danaher Customer Reviews
Out of the 3 Danaher customer reviews 2 were positive and 1 was constructive. Danaher customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Danaher Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of Danaher users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Danaher Customer Loyalty Score by Gender
Male customers rated Danaher's Customer Loyalty score 9% higher than Female customers.
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Male
64%
Yes
Female
55%
Yes
Danaher Customer Loyalty Score by Ethnicity
Danaher's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Danaher.
59
out of 100
Caucasian
55
out of 100
Asian or Pacific Islander
Danaher Customer Loyalty Score by Age
Danaher's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
31-35 64% | 31-35 | 64% |
36-40 55% | 36-40 | 55% |
41-45 78% | 41-45 | 78% |
46-50 78% | 46-50 | 78% |
Danaher Customer Loyalty Score by Usage
Danaher's Customer Loyalty score was rated the highest by customers who have used Danaher's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Danaher Customer Loyalty Score by Industry
Danaher's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Danaher Customer Loyalty vs. Competitors
Compared to its competitors, Danaher's Customer Loyalty score is rated right above Endace, and is preceded by MidMark Corporation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Agilent Technologies | 81% |
| Thermo Fisher Scientific | 79% |
 | Benco Dental | 76% |
 | Bio-Rad Laboratories | 76% |
| Illumina | 73% |
 | VWR International | 73% |
 | Sartorius | 70% |
 | MidMark Corporation | 69% |
| Danaher | 67% |
 | Endace | N/A |
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Danaher Product Quality
3.8/5
Danaher has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Danaher Product Information
Danaher’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Biotech and Pharmaceuticals industry rated Danaher's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Danaher the lowest at 2.6.
- Website
- http://www.danaher.com
- Company Size
- 10,000+ Employees
Industry
Biotech and Pharmaceuticals
Quick Insights into Danaher Product Quality
Danaher's Product Quality score was rated highest by customers ages 41-45, and rated lowest by customers ages 18-25.
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Ranked Danaher Product Quality the Highest
Ranked Danaher Product Quality the Lowest
Danaher Product Quality Score by Gender
Female customers rated Danaher's Product Quality score 0.8 stars higher than Male customers.
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Male
3.1/5
Female
3.9/5
Danaher Product Quality Score by Ethnicity
Danaher's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Asian or Pacific Islander 3.2 | Asian or Pacific Islander | 3.2 |
Danaher Product Quality Score by Age
Danaher's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.3 | 18-25 | 2.3 |
31-35 3.4 | 31-35 | 3.4 |
36-40 3.5 | 36-40 | 3.5 |
41-45 4.5 | 41-45 | 4.5 |
46-50 4.1 | 46-50 | 4.1 |
Danaher Product Quality Score by Usage
Danaher's Product Quality score was rated the highest by customers who have used Danaher's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Danaher Product Quality Score by Industry
Danaher's Product Quality score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Danaher Product Quality vs. Competitors
Compared to its competitors, Danaher's Product Quality score is rated right above Bio-Rad Laboratories, and is preceded by MidMark Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| Agilent Technologies | 4/5 |
| Thermo Fisher Scientific | 3.9/5 |
| Illumina | 3.9/5 |
| MidMark Corporation | 3.9/5 |
| Danaher | 3.8/5 |
| Bio-Rad Laboratories | 3.7/5 |
| VWR International | 3.7/5 |
| Sartorius | 3.7/5 |
| Benco Dental | 3.2/5 |
| Endace | N/A |
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Danaher Pricing
Danaher ROI & Value For Money
3.9/5
Danaher has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Danaher Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Danaher.
Quick Insights into Danaher ROI
Danaher's ROI score was rated highest by customers who have used Danaher's products/services for 5 to 10 Years, and rated lowest by customers who have used Danaher's products/services for Over 10 Years.
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Ranked Danaher ROI the Highest
Ranked Danaher ROI the Lowest
Danaher ROI Score by Gender
Female customers rated Danaher's ROI score 0.3 stars higher than Male customers.
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Male
3.4/5
Female
3.7/5
Danaher ROI Score by Ethnicity
Danaher's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Danaher ROI Score by Age
Danaher's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
31-35 4 | 31-35 | 4 |
36-40 3.1 | 36-40 | 3.1 |
41-45 3.9 | 41-45 | 3.9 |
46-50 4.2 | 46-50 | 4.2 |
Danaher ROI Score by Usage
Danaher's ROI score was rated the highest by customers who have used Danaher's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Danaher ROI Score by Industry
Danaher's ROI score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Danaher Pricing vs. Competitors
Compared to its competitors, Danaher's ROI score is rated right above Thermo Fisher Scientific, and is preceded by Illumina.
| COMPANY | Pricing Score | |
|---|---|---|
| Agilent Technologies | 4/5 |
| Sartorius | 3.9/5 |
| Illumina | 3.9/5 |
| Danaher | 3.9/5 |
| Thermo Fisher Scientific | 3.8/5 |
| MidMark Corporation | 3.7/5 |
| Bio-Rad Laboratories | 3.5/5 |
| VWR International | 3.3/5 |
| Benco Dental | 3.1/5 |
| Endace | N/A |
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Danaher Customer Satisfaction (CSAT)
Danaher Customer Satisfaction (CSAT) Score
72 / 100
Danaher has an overall Customer Satisfaction score of 72 rated by its users and customers.
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Very Satisfied
39%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
3%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Danaher Customer Satisfaction
Danaher's Customer Satisfaction score was rated highest by customers who have used Danaher's products/services for 1 to 2 Years, and rated lowest by customers who have used Danaher's products/services for Over 10 Years.
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Ranked Danaher Customer Satisfaction the Highest
Ranked Danaher Customer Satisfaction the Lowest
Danaher Customer Satisfaction Score by Gender
Female customers rated Danaher's Customer Satisfaction score 13 points higher than Male customers.
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58 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 8% | |
Very Dissatisfied | 17% |
71 / 100
FemaleVery Satisfied | 28% | |
|---|---|---|
Satisfied | 43% | |
Neither Satisfied nor Dissatisfied | 29% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Danaher Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Danaher's Customer Satisfaction (CSAT) score was rated 63% according to Caucasian users and customers.
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63 / 100
Very Satisfied
27%
Satisfied
36%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
9%
Very Dissatisfied
9%
CSAT according to Asian or Pacific Islander
Danaher's Customer Satisfaction (CSAT) score was rated 50% according to Asian or Pacific Islander users and customers.
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50 / 100
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
Danaher Customer Satisfaction Score by Age
Danaher's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 50% | |||||||||||||||
| 36-40 | 66% | |||||||||||||||
| 41-45 | 75% | |||||||||||||||
| 46-50 | 66% |
Danaher Customer Satisfaction Score by Usage
Danaher's Customer Satisfaction score was rated the highest by customers who have used Danaher's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Danaher Customer Satisfaction Score by Industry
Danaher's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Biotech and Pharmaceuticals industry customers.
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{
"title": "Danaher Customer Satisfaction Score by Industry",
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"label": "Tech",
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"scoreClassName": "max",
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},
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"label": "Biotech and Pharmaceuticals",
"groupId": 503,
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}Danaher Customer Satisfaction vs. Competitors
Compared to its competitors, Danaher's Customer Satisfaction score is rated right above Illumina, and is preceded by Agilent Technologies.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Sartorius | 76% |
| Thermo Fisher Scientific | 74% |
| Agilent Technologies | 74% |
| Danaher | 73% |
| Illumina | 72% |
| MidMark Corporation | 70% |
| VWR International | 67% |
| Bio-Rad Laboratories | 60% |
| Benco Dental | 48% |
| Endace | 0% |
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Danaher Customer Service
3.8/5
Danaher has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Danaher's Customer Service
Address
2200 Pennsylvania Avenue NW, Washington, DC 20037
Website
http://www.danaher.com
Phone Number
+1-202-828-0850
Danaher's Social Links
Quick Insights into Danaher Customer Service
Danaher's Customer Service score was rated highest by customers who have used Danaher's products/services for 5 to 10 Years, and rated lowest by customers who have used Danaher's products/services for Over 10 Years.
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Ranked Danaher Customer Service the Highest
Ranked Danaher Customer Service the Lowest
Danaher Customer Service Score by Gender
Male customers rated Danaher's Customer Service score 0.1 stars higher than Female customers.
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Male
3.4/5
Female
3.3/5
Danaher Customer Service Score by Ethnicity
Danaher's Customer Service score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Danaher Customer Service Score by Age
Danaher's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
31-35 4 | 31-35 | 4 |
36-40 3.1 | 36-40 | 3.1 |
41-45 3.2 | 41-45 | 3.2 |
46-50 3.9 | 46-50 | 3.9 |
Danaher Customer Service Score by Usage
Danaher's Customer Service score was rated the highest by customers who have used Danaher's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Danaher Customer Service Score by Industry
Danaher's Customer Service score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Danaher Customer Service vs. Competitors
Compared to its competitors, Danaher's Customer Service score is rated right above Thermo Fisher Scientific, and is preceded by Illumina.
| COMPANY | Customer Service Score | |
|---|---|---|
| Agilent Technologies | 4.1/5 |
| Illumina | 3.9/5 |
| Danaher | 3.8/5 |
| Thermo Fisher Scientific | 3.8/5 |
| MidMark Corporation | 3.8/5 |
| Sartorius | 3.6/5 |
| Bio-Rad Laboratories | 3.5/5 |
| Benco Dental | 3.1/5 |
| VWR International | 3/5 |
| Endace | N/A |
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Danaher as an Employer
3.8/5
Danaher has a 3.8/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Danaher scored a 24 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of Danaher would recommend the brand to a friend. ENPS measures how likely Danaher employees would recommend working at Danaher to a friend.
Net Promoter Score
24
NPS Score
| 55% | Promoters |
|---|---|
| 14% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
6
eNPS Score
| 40% | Promoters |
|---|---|
| 26% | Passive |
| 34% | Detractors |
