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Danaher
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About Danaher's Brand

Each day, we’re determined to help our customers solve complex challenges, and we measure our success based on theirs. Our shared purpose—helping realize life’s potential—unites our diverse OpCos and advances our impact on something bigger than ourselves. Among its major competitors, Danaher is ranked in 5th place for NPS while Benco Dental is 1st, and Bio-Rad Laboratories is 2nd.Their current market cap is $164.27B

Brand at a Glance

69%
Customer Loyalty
3.9/5
Product Quality
4/5
Pricing
4.1/5
Customer Service

Danaher Ranking

Danaher NPS

Danaher's Net Promoter Score (NPS) is a 33 with 59% Promoters, 15% Passives, and 26% Detractors. Net Promoter Score tracks whether Danaher's customers would recommend using the product based on a scale of -100 to 100.

Danaher Overall NPS

33
NPS
59%Promoters
15%Passives
26%Detractors
Danaher Overall NPS

Danaher NPS Trend

-100
-50
0
50
100
Feb 2021
45
Feb 202145
Mar 2021
29
Mar 202129
Jun 2021
34
Jun 202134
Jul 2021
28
Jul 202128
Aug 2021
32
Aug 202132
Sep 2021
37
Sep 202137
Oct 2021
34
Oct 202134
Dec 2021
24
Dec 202124
Jan 2022
29
Jan 202229
Mar 2022
25
Mar 202225
Apr 2022
28
Apr 202228
May 2022
31
May 202231

How Other Brands Compare

Danaher is ranked second for NPS among its competitors. Illumina and Agilent Technologies come in first and third, with Thermo Fisher Scientific coming in at #4. Among those competitors, it is the second most valued company behind Thermo Fisher Scientific.

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Danaher's Logo
Danaher
Thermo Fisher Scientific's Logo
Thermo Fisher Scientific
Illumina's Logo
Illumina
Agilent Technologies' Logo
Agilent Technologies
Global Ranking#-#667#985#-
NPS33293332
Valuation Updated every 24 hours for public companies$164.27B$188.21B$70.95B$38.95B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Danaher NPS by Gender

Female customers rated Danaher's NPS 14 points higher than Male customers.

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Male

20

Danaher's NPS was rated 20 by Male customers on Comparably.

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40%
Promoters
40%
Passives
20%
Detractors

Female

34

Danaher's NPS was rated 34 by Female customers on Comparably.

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67%
Promoters
0%
Passives
33%
Detractors

Danaher NPS by Usage

Danaher's NPS was rated 17 points by customers who have used Danaher's products/services for Less than 1 Year.

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-100
-50
0
50
100
Less than 1 Year
17
Less than 1 Year17

Danaher NPS vs. Competitors

Compared to its competitors, Danaher's NPS is rated right above Agilent Technologies, and is preceded by Illumina.

Unlock Danaher NPS vs. Competitors Data

Danaher's Logo
VS
Benco Dental's Logo
Bio-Rad Laboratories' Logo
VWR International's Logo
Illumina's Logo
Agilent Technologies' Logo
Sartorius' Logo
Thermo Fisher Scientific's Logo
Endace's Logo
MidMark Corporation's Logo

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Danaher Customer Reviews

What do you value most about this brand?
innovation, product delivering and quality
Review from Baltimore, MD / Male / Hispanic or Latino / 46-50

Danaher Customer Loyalty

69%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

69% of Danaher users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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69
69%
31
31%
Danaher Customer Loyalty

Danaher Customer Loyalty Score by Gender

Male customers rated Danaher's Customer Loyalty score 42% higher than Female customers.

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Male
82%
Yes
Female
40%
Yes

Danaher Customer Loyalty Score by Usage

Danaher's Customer Loyalty score was rated 70% by customers who have used Danaher's products/services for Less than 1 Year.

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Less than 1 Year
70%

Danaher Customer Loyalty Score by Industry

Danaher's Customer Loyalty score was rated 100% by Tech industry customers.

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Tech
100%

Danaher Customer Loyalty vs. Competitors

Compared to its competitors, Danaher's Customer Loyalty score is rated right above MidMark Corporation, and is preceded by Illumina.

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Danaher's Logo
VS
VWR International's Logo
Benco Dental's Logo
Bio-Rad Laboratories' Logo
Thermo Fisher Scientific's Logo
Agilent Technologies' Logo
Illumina's Logo
MidMark Corporation's Logo
Sartorius' Logo
Endace's Logo

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Danaher Product Quality

3.9/5

Danaher has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

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Danaher Product Information

Danaher’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Danaher's product the highest.

Website
http://www.danaher.com
Company Size
10,000+ Employees

Industry

Biotech and Pharmaceuticals

Quick Insights into Danaher Product Quality

Danaher's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.

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Ranked Danaher Product Quality the Highest

Female
4.1
Tech
4.1
Less than 1 Year
3.8

Ranked Danaher Product Quality the Lowest

Male
3.4

Danaher Product Quality Score by Gender

Female customers rated Danaher's Product Quality score 0.7 stars higher than Male customers.

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Male

3.4/5

Female

4.1/5

Danaher Product Quality Score by Usage

Danaher's Product Quality score was rated 3.8 stars by customers who have used Danaher's products/services for Less than 1 Year.

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Less than 1 Year
3.8

Danaher Product Quality Score by Industry

Danaher's Product Quality score was rated 4.1 stars by Tech industry customers.

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Tech
4.1

Danaher Product Quality vs. Competitors

Compared to its competitors, Danaher's Product Quality score is rated right above Bio-Rad Laboratories, and is preceded by VWR International.

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Danaher's Logo
VS
Agilent Technologies' Logo
Thermo Fisher Scientific's Logo
Illumina's Logo
VWR International's Logo
Bio-Rad Laboratories' Logo
Benco Dental's Logo
Sartorius' Logo
MidMark Corporation's Logo
Endace's Logo

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Danaher Pricing

Danaher ROI & Value For Money

4/5

Danaher has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.

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Danaher Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into Danaher ROI

Danaher's ROI score was rated highest by Female customers, and rated lowest by Male customers.

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Ranked Danaher ROI the Highest

Female
4
Tech
3.7
Less than 1 Year
3.4

Ranked Danaher ROI the Lowest

Male
4

Danaher ROI Score by Gender

Danaher's ROI score was rated 4 by both Female and Male customers on Comparably.

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Male

4/5

Female

4/5

Danaher ROI Score by Usage

Danaher's ROI score was rated 3.4 stars by customers who have used Danaher's products/services for Less than 1 Year.

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Less than 1 Year
3.4

Danaher ROI Score by Industry

Danaher's ROI score was rated 3.7 stars by Tech industry customers.

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Tech
3.7

Danaher Pricing vs. Competitors

Compared to its competitors, Danaher's ROI score is rated right above Thermo Fisher Scientific, and is preceded by Illumina.

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Danaher's Logo
VS
Illumina's Logo
Thermo Fisher Scientific's Logo
Agilent Technologies' Logo
VWR International's Logo
Sartorius' Logo
Benco Dental's Logo
Bio-Rad Laboratories' Logo
MidMark Corporation's Logo
Endace's Logo

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Danaher Customer Satisfaction (CSAT)

Danaher Customer Satisfaction (CSAT) Score

85 / 100

Danaher has an overall Customer Satisfaction score of 85 rated by its users and customers.

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Very Satisfied31%
Satisfied54%
Neither Satisfied nor Dissatisfied15%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
31%
Satisfied
54%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
0%
Very Dissatisfied
0%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Danaher Customer Satisfaction vs. Competitors

Compared to its competitors, Danaher's Customer Satisfaction score is rated right above Agilent Technologies, and is preceded by Sartorius.

Unlock Danaher Customer Satisfaction vs. Competitors Data

Danaher's Logo
VS
VWR International's Logo
Sartorius' Logo
Agilent Technologies' Logo
Illumina's Logo
Thermo Fisher Scientific's Logo
Bio-Rad Laboratories' Logo
MidMark Corporation's Logo
Benco Dental's Logo
Endace's Logo

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Danaher Customer Service

4.1/5

Danaher has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.

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About Danaher's Customer Service

Address

2200 Pennsylvania Avenue NW, Washington, DC 20037


Website

http://www.danaher.com


Phone Number

+1-202-828-0850

Quick Insights into Danaher Customer Service

Danaher's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by Female customers.

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Ranked Danaher Customer Service the Highest

Tech
4.1
Male
3.9
Less than 1 Year
3.7

Ranked Danaher Customer Service the Lowest

Female
3.8

Danaher Customer Service Score by Gender

Male customers rated Danaher's Customer Service score 0.1 stars higher than Female customers.

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Male

3.9/5

Female

3.8/5

Danaher Customer Service Score by Usage

Danaher's Customer Service score was rated 3.7 stars by customers who have used Danaher's products/services for Less than 1 Year.

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Less than 1 Year
3.7

Danaher Customer Service Score by Industry

Danaher's Customer Service score was rated 4.1 stars by Tech industry customers.

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Tech
4.1

Danaher Customer Service vs. Competitors

Compared to its competitors, Danaher's Customer Service score is rated right above Agilent Technologies, and is preceded by Illumina.

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Danaher's Logo
VS
Illumina's Logo
Agilent Technologies' Logo
Thermo Fisher Scientific's Logo
Benco Dental's Logo
Bio-Rad Laboratories' Logo
VWR International's Logo
Sartorius' Logo
MidMark Corporation's Logo
Endace's Logo

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Danaher as an Employer

3.8/5

Danaher has a 3.8/5 stars for its overall company culture rated by their employees

  Danaher CEO
top
10%
CEO of Danaher

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Danaher scored a 33 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of Danaher would recommend the brand to a friend. ENPS measures how likely Danaher employees would recommend working at Danaher to a friend.

Net Promoter Score

33
NPS Score
59%Promoters
15%Passive
26%Detractors

Employee Net Promoter Score

15
eNPS Score
44%Promoters
27%Passive
29%Detractors

Global Ranking Snapshot

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