10
NPS
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Sartorius
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About Sartorius' Brand
Sartorius helps its customers to develop and manufacture biotech medicines reliably, quickly, and economically. Among its major competitors, Sartorius is ranked in 5th place for NPS while Fisher Scientific is 1st, and Danaher is 2nd.
Brand at a Glance
70%
Customer Loyalty
3.7/5
Product Quality
3.9/5
Pricing
3.6/5
Customer Service
Sartorius Ranking
- #3 / 4 of its competitors
Sartorius NPS
Sartorius's Net Promoter Score (NPS) is a 10 with 43% Promoters, 24% Passives, and 33% Detractors. Net Promoter Score tracks whether Sartorius's customers would recommend using the product based on a scale of -100 to 100.
Sartorius Overall NPS
| 43% | Promoters |
|---|---|
| 24% | Passives |
| 33% | Detractors |
Sartorius NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 17 | Apr 2024 | 17 |
May 2024 16 | May 2024 | 16 |
Jul 2024 18 | Jul 2024 | 18 |
Sep 2024 15 | Sep 2024 | 15 |
Oct 2024 13 | Oct 2024 | 13 |
Jan 2025 8 | Jan 2025 | 8 |
Feb 2025 9 | Feb 2025 | 9 |
Mar 2025 8 | Mar 2025 | 8 |
Apr 2025 6 | Apr 2025 | 6 |
Sep 2025 8 | Sep 2025 | 8 |
Oct 2025 9 | Oct 2025 | 9 |
Dec 2025 9 | Dec 2025 | 9 |
How Other Brands Compare
Sartorius is ranked third for NPS among its competitors. Danaher and Thermo Fisher Scientific come in first and second, with Mettler Toledo International Inc. coming in at #4.
Sartorius |  Thermo Fisher Scientific |  Danaher |  Mettler Toledo International Inc. | |
| Global Ranking | #- | #667 | #- | #- |
| NPS | 10 | 20 | 24 | -13 |
| Valuation Updated every 24 hours for public companies | - | $188.21B | $164.27B | $27.88B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sartorius NPS by Gender
Female customers rated Sartorius's NPS 69 points higher than Male customers.
Male
-7
Sartorius's NPS was rated -7 by Male customers on Comparably.
40%
Promoters
13%
Passives
47%
Detractors
Female
62
Sartorius's NPS was rated 62 by Female customers on Comparably.
62%
Promoters
38%
Passives
0%
Detractors
Sartorius NPS by Ethnicity
Sartorius's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -17 | Caucasian | -17 |
African American/Black 49 | African American/Black | 49 |
Other 67 | Other | 67 |
Sartorius NPS by Age
Sartorius's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
Sartorius NPS by Usage
Sartorius's NPS was rated the highest by customers who have used Sartorius's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 17 | Less than 1 Year | 17 |
1 to 2 Years 20 | 1 to 2 Years | 20 |
2 to 5 Years 50 | 2 to 5 Years | 50 |
5 to 10 Years -14 | 5 to 10 Years | -14 |
Sartorius NPS vs. Competitors
Compared to its competitors, Sartorius's NPS is rated right above Mettler Toledo International Inc., and is preceded by MilliporeSigma.
| COMPANY | NPS Score | |
|---|---|---|
 | Fisher Scientific | 100 |
| Danaher | 24 |
| Thermo Fisher Scientific | 20 |
 | MilliporeSigma | 16 |
| Sartorius | 10 |
| Mettler Toledo International Inc. | -13 |
 | Eppendorf Ag | -100 |
Sartorius Customer Reviews
Out of the 7 Sartorius customer reviews 7 were positive and 0 were constructive. Sartorius customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Sartorius Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of Sartorius users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Sartorius Customer Loyalty Score by Gender
Male customers rated Sartorius's Customer Loyalty score 4% higher than Female customers.
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Male
70%
Yes
Female
66%
Yes
Sartorius Customer Loyalty Score by Ethnicity
Sartorius's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Sartorius.
67
out of 100
Caucasian
85
out of 100
African American/Black
70
out of 100
Other
Sartorius Customer Loyalty Score by Age
Sartorius's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 40% | 26-30 | 40% |
31-35 100% | 31-35 | 100% |
46-50 100% | 46-50 | 100% |
51-55 82% | 51-55 | 82% |
Sartorius Customer Loyalty Score by Usage
Sartorius's Customer Loyalty score was rated the highest by customers who have used Sartorius's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Sartorius Customer Loyalty Score by Industry
Sartorius's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Sartorius Customer Loyalty vs. Competitors
Compared to its competitors, Sartorius's Customer Loyalty score is rated right above Danaher, and is preceded by MilliporeSigma.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Thermo Fisher Scientific | 79% |
| MilliporeSigma | 78% |
| Sartorius | 70% |
| Danaher | 67% |
| Mettler Toledo International Inc. | 65% |
| Eppendorf Ag | 10% |
| Fisher Scientific | N/A |
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Sartorius Product Quality
3.7/5
Sartorius has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Sartorius Product Information
Sartorius’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Sartorius's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Sartorius the lowest at 3.
- Website
- http://sartorius.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Quick Insights into Sartorius Product Quality
Sartorius's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Sartorius Product Quality the Highest
Ranked Sartorius Product Quality the Lowest
Sartorius Product Quality Score by Gender
Female customers rated Sartorius's Product Quality score 0.7 stars higher than Male customers.
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Male
3.6/5
Female
4.3/5
Sartorius Product Quality Score by Ethnicity
Sartorius's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
African American/Black 4.5 | African American/Black | 4.5 |
Other 4.6 | Other | 4.6 |
Sartorius Product Quality Score by Age
Sartorius's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.9 | 26-30 | 3.9 |
31-35 5 | 31-35 | 5 |
46-50 4.6 | 46-50 | 4.6 |
51-55 3.7 | 51-55 | 3.7 |
Sartorius Product Quality Score by Usage
Sartorius's Product Quality score was rated the highest by customers who have used Sartorius's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Sartorius Product Quality Score by Industry
Sartorius's Product Quality score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Sartorius Product Quality vs. Competitors
Compared to its competitors, Sartorius's Product Quality score is rated right above Mettler Toledo International Inc., and is preceded by MilliporeSigma.
| COMPANY | Product Quality Score | |
|---|---|---|
| Fisher Scientific | 5/5 |
| Thermo Fisher Scientific | 3.9/5 |
| Danaher | 3.8/5 |
| MilliporeSigma | 3.7/5 |
| Sartorius | 3.7/5 |
| Mettler Toledo International Inc. | 3.4/5 |
| Eppendorf Ag | 1.5/5 |
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Sartorius Pricing
Sartorius ROI & Value For Money
3.9/5
Sartorius has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Sartorius Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Sartorius.
Quick Insights into Sartorius ROI
Sartorius's ROI score was rated highest by customers ages 31-35, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Sartorius ROI the Highest
Ranked Sartorius ROI the Lowest
Sartorius ROI Score by Gender
Female customers rated Sartorius's ROI score 0.5 stars higher than Male customers.
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Male
3.5/5
Female
4/5
Sartorius ROI Score by Ethnicity
Sartorius's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
African American/Black 4.3 | African American/Black | 4.3 |
Other 4.6 | Other | 4.6 |
Sartorius ROI Score by Age
Sartorius's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.5 | 26-30 | 3.5 |
31-35 5 | 31-35 | 5 |
46-50 4.8 | 46-50 | 4.8 |
51-55 3.3 | 51-55 | 3.3 |
Sartorius ROI Score by Usage
Sartorius's ROI score was rated the highest by customers who have used Sartorius's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Sartorius ROI Score by Industry
Sartorius's ROI score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Sartorius Pricing vs. Competitors
Compared to its competitors, Sartorius's ROI score is rated right above Danaher.
| COMPANY | Pricing Score | |
|---|---|---|
| Sartorius | 3.9/5 |
| Danaher | 3.9/5 |
| Thermo Fisher Scientific | 3.8/5 |
| MilliporeSigma | 3.7/5 |
| Mettler Toledo International Inc. | 3.5/5 |
| Eppendorf Ag | 1.5/5 |
| Fisher Scientific | N/A |
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Sartorius Customer Satisfaction (CSAT)
Sartorius Customer Satisfaction (CSAT) Score
76 / 100
Sartorius has an overall Customer Satisfaction score of 76 rated by its users and customers.
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Very Satisfied
38%
Satisfied
38%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
5%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sartorius Customer Satisfaction
Sartorius's Customer Satisfaction score was rated highest by customers who have used Sartorius's products/services for 2 to 5 Years, and rated lowest by customers ages 51-55.
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Ranked Sartorius Customer Satisfaction the Highest
Ranked Sartorius Customer Satisfaction the Lowest
Sartorius Customer Satisfaction Score by Gender
Female customers rated Sartorius's Customer Satisfaction score 22 points higher than Male customers.
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64 / 100
MaleVery Satisfied | 37% | |
|---|---|---|
Satisfied | 27% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 18% | |
Very Dissatisfied | 9% |
86 / 100
FemaleVery Satisfied | 57% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Sartorius Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Sartorius' Customer Satisfaction (CSAT) score was rated 38% according to Caucasian users and customers.
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38 / 100
Very Satisfied
25%
Satisfied
13%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
24%
Very Dissatisfied
13%
CSAT according to African American/Black
Sartorius' Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
60%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Sartorius' Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
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100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Sartorius Customer Satisfaction Score by Age
Sartorius's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 80% | |||||||||||||||
| 31-35 | 100% | |||||||||||||||
| 51-55 | 34% |
Sartorius Customer Satisfaction Score by Usage
Sartorius's Customer Satisfaction score was rated the highest by customers who have used Sartorius's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Sartorius Customer Satisfaction Score by Industry
Sartorius's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Biotech and Pharmaceuticals industry customers.
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{
"title": "Sartorius Customer Satisfaction Score by Industry",
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"label": "Tech",
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}Sartorius Customer Satisfaction vs. Competitors
Compared to its competitors, Sartorius's Customer Satisfaction score is rated right above Thermo Fisher Scientific, and is preceded by Fisher Scientific.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Fisher Scientific | 100% |
| Sartorius | 76% |
| Thermo Fisher Scientific | 74% |
| Danaher | 73% |
| MilliporeSigma | 69% |
| Mettler Toledo International Inc. | 63% |
| Eppendorf Ag | 0% |
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Sartorius Customer Service
3.6/5
Sartorius has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Sartorius's Customer Service
Website
http://sartorius.com
Phone Number
(495)513-080
Quick Insights into Sartorius Customer Service
Sartorius's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers from the Biotech and Pharmaceuticals industry.
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Ranked Sartorius Customer Service the Highest
Ranked Sartorius Customer Service the Lowest
Sartorius Customer Service Score by Gender
Female customers rated Sartorius's Customer Service score 1.1 stars higher than Male customers.
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Male
3.2/5
Female
4.3/5
Sartorius Customer Service Score by Ethnicity
Sartorius's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
African American/Black 4 | African American/Black | 4 |
Other 4.1 | Other | 4.1 |
Sartorius Customer Service Score by Age
Sartorius's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4 | 26-30 | 4 |
31-35 4.5 | 31-35 | 4.5 |
46-50 4.5 | 46-50 | 4.5 |
51-55 2.9 | 51-55 | 2.9 |
Sartorius Customer Service Score by Usage
Sartorius's Customer Service score was rated the highest by customers who have used Sartorius's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Sartorius Customer Service Score by Industry
Sartorius's Customer Service score was rated the highest by Tech industry customers, and the lowest by Biotech and Pharmaceuticals industry customers.
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Sartorius Customer Service vs. Competitors
Compared to its competitors, Sartorius's Customer Service score is rated right above Mettler Toledo International Inc., and is preceded by MilliporeSigma.
| COMPANY | Customer Service Score | |
|---|---|---|
| Danaher | 3.8/5 |
| Thermo Fisher Scientific | 3.8/5 |
| MilliporeSigma | 3.7/5 |
| Sartorius | 3.6/5 |
| Mettler Toledo International Inc. | 3.1/5 |
| Eppendorf Ag | 1.5/5 |
| Fisher Scientific | N/A |
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Sartorius as an Employer
3.3/5
Sartorius has a 3.3/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Sartorius scored a 10 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of Sartorius would recommend the brand to a friend. ENPS measures how likely Sartorius employees would recommend working at Sartorius to a friend.
Net Promoter Score
10
NPS Score
| 43% | Promoters |
|---|---|
| 24% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 46% | Promoters |
|---|---|
| 15% | Passive |
| 39% | Detractors |
