16
NPS
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MilliporeSigma
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About MilliporeSigma's Brand
Together with our colleagues, customers and stakeholders, we impact life and health with science. Before researchers can make scientific breakthroughs, they must have access to state-of-the-art tools, services and expertise to perform experiments and engineer new products. That’s where we come in. Among its major competitors, MilliporeSigma is ranked in 3rd place for NPS while Fisher Scientific is 1st, and Thermo Fisher Scientific is 2nd.
Brand at a Glance
78%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
MilliporeSigma Ranking
- #3 / 4 of its competitors
MilliporeSigma NPS
MilliporeSigma's Net Promoter Score (NPS) is a 16 with 51% Promoters, 14% Passives, and 35% Detractors. Net Promoter Score tracks whether MilliporeSigma's customers would recommend using the product based on a scale of -100 to 100.
MilliporeSigma Overall NPS
| 51% | Promoters |
|---|---|
| 14% | Passives |
| 35% | Detractors |
MilliporeSigma NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 17 | Jul 2024 | 17 |
Aug 2024 15 | Aug 2024 | 15 |
Sep 2024 17 | Sep 2024 | 17 |
Oct 2024 16 | Oct 2024 | 16 |
Jan 2025 18 | Jan 2025 | 18 |
Feb 2025 19 | Feb 2025 | 19 |
Mar 2025 17 | Mar 2025 | 17 |
Apr 2025 19 | Apr 2025 | 19 |
May 2025 17 | May 2025 | 17 |
Jul 2025 17 | Jul 2025 | 17 |
Oct 2025 14 | Oct 2025 | 14 |
Dec 2025 16 | Dec 2025 | 16 |
How Other Brands Compare
MilliporeSigma is ranked third for NPS among its competitors. Fisher Scientific and Thermo Fisher Scientific come in first and second, with VWR International coming in at #4.
MilliporeSigma |  Thermo Fisher Scientific |  Fisher Scientific |  VWR International | |
| Global Ranking | #- | #667 | #- | #- |
| NPS | 16 | 20 | 100 | -7 |
| Valuation Updated every 24 hours for public companies | - | $188.21B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MilliporeSigma NPS by Gender
Male customers rated MilliporeSigma's NPS 21 points higher than Female customers.
Male
10
MilliporeSigma's NPS was rated 10 by Male customers on Comparably.
50%
Promoters
10%
Passives
40%
Detractors
Female
-11
MilliporeSigma's NPS was rated -11 by Female customers on Comparably.
33%
Promoters
23%
Passives
44%
Detractors
MilliporeSigma NPS by Ethnicity
MilliporeSigma's NPS was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -8 | Caucasian | -8 |
Hispanic or Latino -34 | Hispanic or Latino | -34 |
African American/Black 0 | African American/Black | 0 |
Other -25 | Other | -25 |
MilliporeSigma NPS by Age
MilliporeSigma's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
MilliporeSigma NPS by Usage
MilliporeSigma's NPS was rated the highest by customers who have used MilliporeSigma's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -50 | Less than 1 Year | -50 |
1 to 2 Years -22 | 1 to 2 Years | -22 |
2 to 5 Years 25 | 2 to 5 Years | 25 |
5 to 10 Years -17 | 5 to 10 Years | -17 |
Over 10 Years 42 | Over 10 Years | 42 |
MilliporeSigma NPS vs. Competitors
Compared to its competitors, MilliporeSigma's NPS is rated right above VWR International, and is preceded by Thermo Fisher Scientific.
| COMPANY | NPS Score | |
|---|---|---|
| Fisher Scientific | 100 |
| Thermo Fisher Scientific | 20 |
| MilliporeSigma | 16 |
| VWR International | -7 |
MilliporeSigma Customer Reviews
Out of the 5 MilliporeSigma customer reviews 3 were positive and 2 were constructive. MilliporeSigma customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
MilliporeSigma Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of MilliporeSigma users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MilliporeSigma Customer Loyalty Score by Gender
Male customers rated MilliporeSigma's Customer Loyalty score 8% higher than Female customers.
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Male
78%
Yes
Female
70%
Yes
MilliporeSigma Customer Loyalty Score by Ethnicity
MilliporeSigma's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of MilliporeSigma.
72
out of 100
Caucasian
70
out of 100
Hispanic or Latino
100
out of 100
African American/Black
33
out of 100
Other
MilliporeSigma Customer Loyalty Score by Age
MilliporeSigma's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 55% | 26-30 | 55% |
31-35 78% | 31-35 | 78% |
36-40 70% | 36-40 | 70% |
41-45 82% | 41-45 | 82% |
51-55 100% | 51-55 | 100% |
66+ 10% | 66+ | 10% |
MilliporeSigma Customer Loyalty Score by Usage
MilliporeSigma's Customer Loyalty score was rated the highest by customers who have used MilliporeSigma's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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MilliporeSigma Customer Loyalty Score by Industry
MilliporeSigma's Customer Loyalty score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Tech industry customers.
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MilliporeSigma Customer Loyalty vs. Competitors
Compared to its competitors, MilliporeSigma's Customer Loyalty score is rated right above VWR International, and is preceded by Thermo Fisher Scientific.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Thermo Fisher Scientific | 79% |
| MilliporeSigma | 78% |
| VWR International | 73% |
| Fisher Scientific | N/A |
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MilliporeSigma Product Quality
3.7/5
MilliporeSigma has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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MilliporeSigma Product Information
MilliporeSigma’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Chemicals industry rated MilliporeSigma's product the highest. Reviewers from the Tech industry rated MilliporeSigma the lowest at 2.4.
- Company Size
- 10,000+ Employees
Industry
Biotech and Pharmaceuticals
Quick Insights into MilliporeSigma Product Quality
MilliporeSigma's Product Quality score was rated highest by customers ages 51-55, and rated lowest by customers ages 66+.
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Ranked MilliporeSigma Product Quality the Highest
Ranked MilliporeSigma Product Quality the Lowest
MilliporeSigma Product Quality Score by Gender
MilliporeSigma's Product Quality score was rated 3.8 by both Female and Male customers on Comparably.
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Male
3.8/5
Female
3.8/5
MilliporeSigma Product Quality Score by Ethnicity
MilliporeSigma's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
African American/Black 4.1 | African American/Black | 4.1 |
Other 3.5 | Other | 3.5 |
MilliporeSigma Product Quality Score by Age
MilliporeSigma's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 3.9 | 26-30 | 3.9 |
31-35 4.1 | 31-35 | 4.1 |
36-40 3.1 | 36-40 | 3.1 |
41-45 4.3 | 41-45 | 4.3 |
51-55 5 | 51-55 | 5 |
66+ 1.5 | 66+ | 1.5 |
MilliporeSigma Product Quality Score by Usage
MilliporeSigma's Product Quality score was rated the highest by customers who have used MilliporeSigma's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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MilliporeSigma Product Quality Score by Industry
MilliporeSigma's Product Quality score was rated the highest by Chemicals industry customers, and the lowest by Tech industry customers.
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MilliporeSigma Product Quality vs. Competitors
Compared to its competitors, MilliporeSigma's Product Quality score is rated right above VWR International, and is preceded by Thermo Fisher Scientific.
| COMPANY | Product Quality Score | |
|---|---|---|
| Fisher Scientific | 5/5 |
| Thermo Fisher Scientific | 3.9/5 |
| MilliporeSigma | 3.7/5 |
| VWR International | 3.7/5 |
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MilliporeSigma Pricing
MilliporeSigma ROI & Value For Money
3.7/5
MilliporeSigma has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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MilliporeSigma Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Chemicals industry. The users from the Tech industry think that they had the lowest ROI from MilliporeSigma.
Quick Insights into MilliporeSigma ROI
MilliporeSigma's ROI score was rated highest by customers ages 51-55, and rated lowest by customers ages 66+.
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Ranked MilliporeSigma ROI the Highest
Ranked MilliporeSigma ROI the Lowest
MilliporeSigma ROI Score by Gender
Male customers rated MilliporeSigma's ROI score 0.1 stars higher than Female customers.
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Male
3.7/5
Female
3.6/5
MilliporeSigma ROI Score by Ethnicity
MilliporeSigma's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of MilliporeSigma.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
African American/Black 4.1 | African American/Black | 4.1 |
Other 3.5 | Other | 3.5 |
MilliporeSigma ROI Score by Age
MilliporeSigma's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 3.9 | 26-30 | 3.9 |
31-35 3.9 | 31-35 | 3.9 |
36-40 3 | 36-40 | 3 |
41-45 3.5 | 41-45 | 3.5 |
51-55 5 | 51-55 | 5 |
66+ 2 | 66+ | 2 |
MilliporeSigma ROI Score by Usage
MilliporeSigma's ROI score was rated the highest by customers who have used MilliporeSigma's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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MilliporeSigma ROI Score by Industry
MilliporeSigma's ROI score was rated the highest by Chemicals industry customers, and the lowest by Tech industry customers.
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MilliporeSigma Pricing vs. Competitors
Compared to its competitors, MilliporeSigma's ROI score is rated right above VWR International, and is preceded by Thermo Fisher Scientific.
| COMPANY | Pricing Score | |
|---|---|---|
| Thermo Fisher Scientific | 3.8/5 |
| MilliporeSigma | 3.7/5 |
| VWR International | 3.3/5 |
| Fisher Scientific | N/A |
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MilliporeSigma Customer Satisfaction (CSAT)
MilliporeSigma Customer Satisfaction (CSAT) Score
69 / 100
MilliporeSigma has an overall Customer Satisfaction score of 69 rated by its users and customers.
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Very Satisfied
40%
Satisfied
29%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
9%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into MilliporeSigma Customer Satisfaction
MilliporeSigma's Customer Satisfaction score was rated highest by customers who have used MilliporeSigma's products/services for 2 to 5 Years, and rated lowest by customers who have used MilliporeSigma's products/services for Less than 1 Year.
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Ranked MilliporeSigma Customer Satisfaction the Highest
Ranked MilliporeSigma Customer Satisfaction the Lowest
MilliporeSigma Customer Satisfaction Score by Gender
Female customers rated MilliporeSigma's Customer Satisfaction score 2 points higher than Male customers.
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73 / 100
MaleVery Satisfied | 53% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 13% | |
Very Dissatisfied | 7% |
75 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
MilliporeSigma Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
MilliporeSigma's Customer Satisfaction (CSAT) score was rated 70% according to Caucasian users and customers.
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70 / 100
Very Satisfied
50%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
10%
CSAT according to Hispanic or Latino
MilliporeSigma's Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.
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67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
MilliporeSigma's Customer Satisfaction (CSAT) score was rated 80% according to African American/Black users and customers.
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80 / 100
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
MilliporeSigma's Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.
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50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
MilliporeSigma Customer Satisfaction Score by Age
MilliporeSigma's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 67% | |||||||||||||||
| 31-35 | 75% | |||||||||||||||
| 36-40 | 50% | |||||||||||||||
| 41-45 | 100% | |||||||||||||||
| 66+ | 34% |
MilliporeSigma Customer Satisfaction Score by Usage
MilliporeSigma's Customer Satisfaction score was rated the highest by customers who have used MilliporeSigma's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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MilliporeSigma Customer Satisfaction Score by Industry
MilliporeSigma's Customer Satisfaction score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Tech industry customers.
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{
"title": "MilliporeSigma Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Tech",
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"stars": 0,
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"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Biotech and Pharmaceuticals",
"groupId": 503,
"score": 83,
"stars": 0,
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}MilliporeSigma Customer Satisfaction vs. Competitors
Compared to its competitors, MilliporeSigma's Customer Satisfaction score is rated right above VWR International, and is preceded by Thermo Fisher Scientific.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Fisher Scientific | 100% |
| Thermo Fisher Scientific | 74% |
| MilliporeSigma | 69% |
| VWR International | 67% |
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MilliporeSigma Customer Service
3.7/5
MilliporeSigma has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About MilliporeSigma's Customer Service
Address
400 Summit Dr,, Burlington, MA 01803
Website
http://www.milliporesigma.com
Phone Number
1 (800) 325-3010
Quick Insights into MilliporeSigma Customer Service
MilliporeSigma's Customer Service score was rated highest by customers ages 51-55, and rated lowest by customers ages 66+.
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Ranked MilliporeSigma Customer Service the Highest
Ranked MilliporeSigma Customer Service the Lowest
MilliporeSigma Customer Service Score by Gender
Female customers rated MilliporeSigma's Customer Service score 0.3 stars higher than Male customers.
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Male
3.5/5
Female
3.8/5
MilliporeSigma Customer Service Score by Ethnicity
MilliporeSigma's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
African American/Black 3.7 | African American/Black | 3.7 |
Other 3.9 | Other | 3.9 |
MilliporeSigma Customer Service Score by Age
MilliporeSigma's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of MilliporeSigma.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 3.9 | 26-30 | 3.9 |
31-35 3.7 | 31-35 | 3.7 |
36-40 2.6 | 36-40 | 2.6 |
41-45 3.6 | 41-45 | 3.6 |
51-55 4.8 | 51-55 | 4.8 |
66+ 2 | 66+ | 2 |
MilliporeSigma Customer Service Score by Usage
MilliporeSigma's Customer Service score was rated the highest by customers who have used MilliporeSigma's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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MilliporeSigma Customer Service Score by Industry
MilliporeSigma's Customer Service score was rated the highest by Chemicals industry customers, and the lowest by Tech industry customers.
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MilliporeSigma Customer Service vs. Competitors
Compared to its competitors, MilliporeSigma's Customer Service score is rated right above VWR International, and is preceded by Thermo Fisher Scientific.
| COMPANY | Customer Service Score | |
|---|---|---|
| Thermo Fisher Scientific | 3.8/5 |
| MilliporeSigma | 3.7/5 |
| VWR International | 3/5 |
| Fisher Scientific | N/A |
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MilliporeSigma as an Employer
3.9/5
MilliporeSigma has a 3.9/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
MilliporeSigma scored a 16 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of MilliporeSigma would recommend the brand to a friend. ENPS measures how likely MilliporeSigma employees would recommend working at MilliporeSigma to a friend.
Net Promoter Score
16
NPS Score
| 51% | Promoters |
|---|---|
| 14% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 42% | Promoters |
|---|---|
| 29% | Passive |
| 29% | Detractors |
