-7
NPS
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VWR International
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About VWR International's Brand
VWR International, LLC, headquartered in Radnor, Pennsylvania Among its major competitors, VWR International is ranked in 6th place for NPS while Fisher Scientific is 1st, and QIAGEN is 2nd.
Brand at a Glance
73%
Customer Loyalty
3.7/5
Product Quality
3.3/5
Pricing
3/5
Customer Service
VWR International Ranking
- #4 / 4 of its competitors
VWR International NPS
VWR International's Net Promoter Score (NPS) is a -7 with 43% Promoters, 7% Passives, and 50% Detractors. Net Promoter Score tracks whether VWR International's customers would recommend using the product based on a scale of -100 to 100.
VWR International Overall NPS
| 43% | Promoters |
|---|---|
| 7% | Passives |
| 50% | Detractors |
VWR International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 0 | Mar 2021 | 0 |
Apr 2021 0 | Apr 2021 | 0 |
Jul 2021 20 | Jul 2021 | 20 |
Apr 2022 33 | Apr 2022 | 33 |
Jul 2022 43 | Jul 2022 | 43 |
Aug 2022 50 | Aug 2022 | 50 |
Jul 2023 33 | Jul 2023 | 33 |
May 2024 20 | May 2024 | 20 |
Sep 2024 18 | Sep 2024 | 18 |
Oct 2024 9 | Oct 2024 | 9 |
Nov 2024 0 | Nov 2024 | 0 |
May 2025 -8 | May 2025 | -8 |
How Other Brands Compare
VWR International is ranked #4 for NPS among its competitors. QIAGEN and Danaher come in first and second, with Thermo Fisher Scientific coming in at third.
VWR International |  Thermo Fisher Scientific |  Danaher |  QIAGEN | |
| Global Ranking | #- | #667 | #- | #- |
| NPS | -7 | 20 | 26 | 32 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $188.21B | $164.27B | $11.25B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
VWR International NPS by Gender
VWR International's NPS was rated -25 by Male customers on Comparably.
Male
-25
VWR International's NPS was rated -25 by Male customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Female
N/A
VWR International's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
VWR International NPS by Ethnicity
VWR International's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
VWR International NPS vs. Competitors
Compared to its competitors, VWR International's NPS is rated right above Sigma-Aldrich, and is preceded by Merck Group.
| COMPANY | NPS Score | |
|---|---|---|
 | Fisher Scientific | 100 |
| QIAGEN | 32 |
| Danaher | 26 |
| Thermo Fisher Scientific | 20 |
 | Merck Group | 20 |
| VWR International | -7 |
 | Sigma-Aldrich | -44 |
 | Shimadzu | -100 |
VWR International Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of VWR International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
VWR International Customer Loyalty Score by Gender
VWR International's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
VWR International Customer Loyalty Score by Ethnicity
VWR International's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
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70
out of 100
Caucasian
VWR International Customer Loyalty vs. Competitors
Compared to its competitors, VWR International's Customer Loyalty score is rated right above Danaher, and is preceded by Thermo Fisher Scientific.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Merck Group | 85% |
| QIAGEN | 80% |
| Thermo Fisher Scientific | 78% |
| VWR International | 73% |
| Danaher | 69% |
| Sigma-Aldrich | 68% |
| Shimadzu | 10% |
| Fisher Scientific | N/A |
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VWR International Product Quality
3.7/5
VWR International has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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VWR International Product Information
VWR International’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- https://www.vwr.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Business Services
Healthcare
Productivity
Travel
Quick Insights into VWR International Product Quality
VWR International's Product Quality score was rated highest by Male customers.
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Ranked VWR International Product Quality the Highest
VWR International Product Quality Score by Gender
VWR International's Product Quality score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
VWR International Product Quality Score by Ethnicity
VWR International's Product Quality score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of VWR International.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
VWR International Product Quality vs. Competitors
Compared to its competitors, VWR International's Product Quality score is rated right above Sigma-Aldrich, and is preceded by Merck Group.
| COMPANY | Product Quality Score | |
|---|---|---|
| Fisher Scientific | 5/5 |
| QIAGEN | 3.9/5 |
| Thermo Fisher Scientific | 3.9/5 |
| Danaher | 3.8/5 |
| Merck Group | 3.8/5 |
| VWR International | 3.7/5 |
| Sigma-Aldrich | 2.9/5 |
| Shimadzu | 1.5/5 |
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VWR International Pricing
VWR International ROI & Value For Money
3.3/5
VWR International has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into VWR International ROI
VWR International's ROI score was rated highest by Caucasian customers.
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Ranked VWR International ROI the Highest
VWR International ROI Score by Gender
VWR International's ROI score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
VWR International ROI Score by Ethnicity
VWR International's ROI score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of VWR International.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
VWR International Pricing vs. Competitors
Compared to its competitors, VWR International's ROI score is rated right above Sigma-Aldrich, and is preceded by Merck Group.
| COMPANY | Pricing Score | |
|---|---|---|
| Danaher | 3.9/5 |
| Thermo Fisher Scientific | 3.8/5 |
| QIAGEN | 3.7/5 |
| Merck Group | 3.4/5 |
| VWR International | 3.3/5 |
| Sigma-Aldrich | 2.8/5 |
| Shimadzu | 1.5/5 |
| Fisher Scientific | N/A |
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VWR International Customer Satisfaction (CSAT)
VWR International Customer Satisfaction (CSAT) Score
67 / 100
VWR International has an overall Customer Satisfaction score of 67 rated by its users and customers.
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Very Satisfied
45%
Satisfied
22%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into VWR International Customer Satisfaction
VWR International's Customer Satisfaction score was rated highest by Male customers.
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Ranked VWR International Customer Satisfaction the Highest
VWR International Customer Satisfaction Score by Gender
VWR International's Customer Satisfaction score was rated 75 by Male customers on Comparably.
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75 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
VWR International Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
VWR International's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
VWR International Customer Satisfaction vs. Competitors
Compared to its competitors, VWR International's Customer Satisfaction score is rated right above Merck Group, and is preceded by Danaher.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Fisher Scientific | 100% |
| QIAGEN | 76% |
| Thermo Fisher Scientific | 74% |
| Danaher | 72% |
| VWR International | 67% |
| Merck Group | 66% |
| Sigma-Aldrich | 41% |
| Shimadzu | 0% |
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VWR International Customer Service
3/5
VWR International has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About VWR International's Customer Service
Address
Philadelphia, PA
Website
https://www.vwr.com/
Phone Number
(161) 038-6170
Quick Insights into VWR International Customer Service
VWR International's Customer Service score was rated highest by Caucasian customers.
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Ranked VWR International Customer Service the Highest
VWR International Customer Service Score by Gender
VWR International's Customer Service score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
VWR International Customer Service Score by Ethnicity
VWR International's Customer Service score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of VWR International.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
VWR International Customer Service vs. Competitors
Compared to its competitors, VWR International's Customer Service score is rated right above Sigma-Aldrich, and is preceded by Merck Group.
| COMPANY | Customer Service Score | |
|---|---|---|
| QIAGEN | 3.9/5 |
| Danaher | 3.8/5 |
| Thermo Fisher Scientific | 3.8/5 |
| Merck Group | 3.6/5 |
| VWR International | 3/5 |
| Sigma-Aldrich | 2.6/5 |
| Shimadzu | 1.5/5 |
| Fisher Scientific | N/A |
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VWR International as an Employer
4.6/5
VWR International has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
CEO of VWR International
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
VWR International scored a -7 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of VWR International would recommend the brand to a friend. ENPS measures how likely VWR International employees would recommend working at VWR International to a friend.
Net Promoter Score
-7
NPS Score
| 43% | Promoters |
|---|---|
| 7% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
30
eNPS Score
| 52% | Promoters |
|---|---|
| 26% | Passive |
| 22% | Detractors |
