-44
NPS
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Sigma-Aldrich
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About Sigma-Aldrich's Brand
biochemicals and organic chemicals
Brand at a Glance
68%
Customer Loyalty
2.9/5
Product Quality
2.8/5
Pricing
2.6/5
Customer Service
Sigma-Aldrich NPS
Sigma-Aldrich's Net Promoter Score (NPS) is a -44 with 26% Promoters, 4% Passives, and 70% Detractors. Net Promoter Score tracks whether Sigma-Aldrich's customers would recommend using the product based on a scale of -100 to 100.
Sigma-Aldrich Overall NPS
| 26% | Promoters |
|---|---|
| 4% | Passives |
| 70% | Detractors |
Sigma-Aldrich NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -45 | Jan 2022 | -45 |
Feb 2022 -33 | Feb 2022 | -33 |
May 2022 -47 | May 2022 | -47 |
Jun 2022 -43 | Jun 2022 | -43 |
Oct 2022 -36 | Oct 2022 | -36 |
Feb 2023 -40 | Feb 2023 | -40 |
May 2023 -49 | May 2023 | -49 |
Aug 2023 -53 | Aug 2023 | -53 |
Sep 2023 -55 | Sep 2023 | -55 |
Aug 2024 -48 | Aug 2024 | -48 |
May 2025 -44 | May 2025 | -44 |
Jan 2026 -46 | Jan 2026 | -46 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sigma-Aldrich NPS by Gender
Male customers rated Sigma-Aldrich's NPS 34 points higher than Female customers.
Male
-66
Sigma-Aldrich's NPS was rated -66 by Male customers on Comparably.
17%
Promoters
0%
Passives
83%
Detractors
Female
-100
Sigma-Aldrich's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Sigma-Aldrich NPS by Ethnicity
Sigma-Aldrich's NPS was rated -60 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -60 | Caucasian | -60 |
Sigma-Aldrich NPS by Age
Sigma-Aldrich's NPS was rated -100 points by customers ages 46-50 on Comparably.
Sigma-Aldrich NPS by Usage
Sigma-Aldrich's NPS was rated -100 points by customers who have used Sigma-Aldrich's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -100 | Over 10 Years | -100 |
Sigma-Aldrich Customer Reviews
Out of the 2 Sigma-Aldrich customer reviews 0 were positive and 2 were constructive. Sigma-Aldrich customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Sigma-Aldrich Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Sigma-Aldrich users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Sigma-Aldrich Customer Loyalty Score by Gender
Female customers rated Sigma-Aldrich's Customer Loyalty score 60% higher than Male customers.
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Male
40%
Yes
Female
100%
Yes
Sigma-Aldrich Customer Loyalty Score by Ethnicity
Sigma-Aldrich's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
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82
out of 100
Caucasian
Sigma-Aldrich Customer Loyalty Score by Age
Sigma-Aldrich's Customer Loyalty score was rated 55% by customers ages 46-50 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 55% | 46-50 | 55% |
Sigma-Aldrich Customer Loyalty Score by Usage
Sigma-Aldrich's Customer Loyalty score was rated 64% by customers who have used Sigma-Aldrich's products/services for Over 10 Years.
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Sigma-Aldrich Customer Loyalty Score by Industry
Sigma-Aldrich's Customer Loyalty score was rated 46% by Tech industry customers.
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Sigma-Aldrich Product Quality
2.9/5
Sigma-Aldrich has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Sigma-Aldrich Product Information
Sigma-Aldrich’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Sigma-Aldrich's product the highest.
- Website
- http://www.sigmaaldrich.com
- Company Size
- 10,000+ Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Quick Insights into Sigma-Aldrich Product Quality
Sigma-Aldrich's Product Quality score was rated highest by customers ages 46-50, and rated lowest by Female customers.
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Ranked Sigma-Aldrich Product Quality the Highest
Ranked Sigma-Aldrich Product Quality the Lowest
Sigma-Aldrich Product Quality Score by Gender
Male customers rated Sigma-Aldrich's Product Quality score 0.3 stars higher than Female customers.
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Male
2.1/5
Female
1.8/5
Sigma-Aldrich Product Quality Score by Ethnicity
Sigma-Aldrich's Product Quality score was rated 2.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Sigma-Aldrich.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Sigma-Aldrich Product Quality Score by Age
Sigma-Aldrich's Product Quality score was rated 2.6 stars by customers ages 46-50 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 2.6 | 46-50 | 2.6 |
Sigma-Aldrich Product Quality Score by Usage
Sigma-Aldrich's Product Quality score was rated 2.5 stars by customers who have used Sigma-Aldrich's products/services for Over 10 Years.
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Sigma-Aldrich Product Quality Score by Industry
Sigma-Aldrich's Product Quality score was rated 1.8 stars by Tech industry customers.
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Sigma-Aldrich Pricing
Sigma-Aldrich ROI & Value For Money
2.8/5
Sigma-Aldrich has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Sigma-Aldrich Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Sigma-Aldrich ROI
Sigma-Aldrich's ROI score was rated highest by Caucasian customers, and rated lowest by Female customers.
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Ranked Sigma-Aldrich ROI the Highest
Ranked Sigma-Aldrich ROI the Lowest
Sigma-Aldrich ROI Score by Gender
Male customers rated Sigma-Aldrich's ROI score 0.1 stars higher than Female customers.
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Male
1.7/5
Female
1.6/5
Sigma-Aldrich ROI Score by Ethnicity
Sigma-Aldrich's ROI score was rated 2.1 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Sigma-Aldrich ROI Score by Age
Sigma-Aldrich's ROI score was rated 2 stars by customers ages 46-50 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 2 | 46-50 | 2 |
Sigma-Aldrich ROI Score by Usage
Sigma-Aldrich's ROI score was rated 1.9 stars by customers who have used Sigma-Aldrich's products/services for Over 10 Years.
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Sigma-Aldrich ROI Score by Industry
Sigma-Aldrich's ROI score was rated 1.7 stars by Tech industry customers.
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Sigma-Aldrich Customer Satisfaction (CSAT)
Sigma-Aldrich Customer Satisfaction (CSAT) Score
42 / 100
Sigma-Aldrich has an overall Customer Satisfaction score of 42 rated by its users and customers.
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Very Satisfied
18%
Satisfied
24%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
17%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sigma-Aldrich Customer Satisfaction
Sigma-Aldrich's Customer Satisfaction score was rated highest by Male customers.
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Ranked Sigma-Aldrich Customer Satisfaction the Highest
Sigma-Aldrich Customer Satisfaction Score by Gender
Sigma-Aldrich's Customer Satisfaction score was rated 50 by Male customers on Comparably.
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50 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
Sigma-Aldrich Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Sigma-Aldrich's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
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25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
50%
Sigma-Aldrich Customer Satisfaction Score by Usage
Sigma-Aldrich's Customer Satisfaction score was rated 33 points by customers who have used Sigma-Aldrich's products/services for Over 10 Years.
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Sigma-Aldrich Customer Service
2.6/5
Sigma-Aldrich has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Sigma-Aldrich's Customer Service
Address
Saint Louis, MO
Website
http://www.sigmaaldrich.com
Phone Number
(800) 325-3010
Quick Insights into Sigma-Aldrich Customer Service
Sigma-Aldrich's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Sigma-Aldrich Customer Service the Highest
Ranked Sigma-Aldrich Customer Service the Lowest
Sigma-Aldrich Customer Service Score by Gender
Male customers rated Sigma-Aldrich's Customer Service score 0.2 stars higher than Female customers.
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Male
1.7/5
Female
1.5/5
Sigma-Aldrich Customer Service Score by Ethnicity
Sigma-Aldrich's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Sigma-Aldrich.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Sigma-Aldrich Customer Service Score by Age
Sigma-Aldrich's Customer Service score was rated 1.6 stars by customers ages 46-50 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 1.6 | 46-50 | 1.6 |
Sigma-Aldrich Customer Service Score by Usage
Sigma-Aldrich's Customer Service score was rated 1.5 stars by customers who have used Sigma-Aldrich's products/services for Over 10 Years.
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Sigma-Aldrich Customer Service Score by Industry
Sigma-Aldrich's Customer Service score was rated 1.7 stars by Tech industry customers.
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Sigma-Aldrich as an Employer
4.2/5
Sigma-Aldrich has a 4.2/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Sigma-Aldrich scored a -44 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Sigma-Aldrich would recommend the brand to a friend. ENPS measures how likely Sigma-Aldrich employees would recommend working at Sigma-Aldrich to a friend.
Net Promoter Score
-44
NPS Score
| 26% | Promoters |
|---|---|
| 4% | Passive |
| 70% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 28% | Promoters |
|---|---|
| 43% | Passive |
| 29% | Detractors |
