-13
NPS
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Mettler Toledo International Inc.
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About Mettler Toledo International Inc. Brand
METTLER TOLEDO is a leading global supplier of precision instruments and services. Our solutions are used in R&D, quality control and manufacturing processes. Among its major competitors, Mettler Toledo International Inc. is ranked in 6th place for NPS while ABB is 1st, and Siemens is 2nd.Their current market cap is $27.88B
Brand at a Glance
65%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
3.1/5
Customer Service
Mettler Toledo International Inc. Ranking
- #4 / 4 of its competitors
Mettler Toledo International Inc. NPS
Mettler Toledo International Inc.'s Net Promoter Score (NPS) is a -13 with 35% Promoters, 17% Passives, and 48% Detractors. Net Promoter Score tracks whether Mettler Toledo International Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Mettler Toledo International Inc. Overall NPS
| 35% | Promoters |
|---|---|
| 17% | Passives |
| 48% | Detractors |
Mettler Toledo International Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -20 | Nov 2022 | -20 |
May 2023 -19 | May 2023 | -19 |
Sep 2023 -22 | Sep 2023 | -22 |
Nov 2023 -15 | Nov 2023 | -15 |
Mar 2024 -14 | Mar 2024 | -14 |
Apr 2024 -17 | Apr 2024 | -17 |
Oct 2024 -12 | Oct 2024 | -12 |
Jan 2025 -11 | Jan 2025 | -11 |
Mar 2025 -7 | Mar 2025 | -7 |
Aug 2025 -8 | Aug 2025 | -8 |
Oct 2025 -11 | Oct 2025 | -11 |
Jan 2026 -13 | Jan 2026 | -13 |
How Other Brands Compare
Mettler Toledo International Inc. is ranked #4 for NPS among its competitors. Siemens and Thermo Fisher Scientific come in first and second, with PerkinElmer coming in at third. Among those competitors, it is the third most valued company behind Thermo Fisher Scientific.
Mettler Toledo International Inc. |  Siemens |  Thermo Fisher Scientific |  PerkinElmer | |
| Global Ranking | #- | #499 | #667 | #- |
| NPS | -13 | 37 | 20 | 0 |
| Valuation Updated every 24 hours for public companies | $27.88B | - | $188.21B | $14.55B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mettler Toledo International Inc. NPS by Gender
Mettler Toledo International Inc.'s NPS was rated -23 by Male customers on Comparably.
Male
-23
Mettler Toledo International Inc.'s NPS was rated -23 by Male customers on Comparably.
33%
Promoters
11%
Passives
56%
Detractors
Female
N/A
Mettler Toledo International Inc.'s NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Mettler Toledo International Inc. NPS by Ethnicity
Mettler Toledo International Inc.'s NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander -34 | Asian or Pacific Islander | -34 |
Other -100 | Other | -100 |
Mettler Toledo International Inc. NPS by Age
Mettler Toledo International Inc.'s NPS was rated 0 points by customers ages 41-45 on Comparably.
Mettler Toledo International Inc. NPS by Usage
Mettler Toledo International Inc.'s NPS was rated the highest by customers who have used Mettler Toledo International Inc.'s products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -67 | 5 to 10 Years | -67 |
Over 10 Years 0 | Over 10 Years | 0 |
Mettler Toledo International Inc. NPS vs. Competitors
Compared to its competitors, Mettler Toledo International Inc.'s NPS is rated right below PerkinElmer.
| COMPANY | NPS Score | |
|---|---|---|
 | ABB | 53 |
| Siemens | 37 |
| Thermo Fisher Scientific | 20 |
 | Sartorius | 10 |
| PerkinElmer | 0 |
| Mettler Toledo International Inc. | -13 |
Mettler Toledo International Inc. Customer Reviews
Out of the 4 Mettler Toledo International Inc. customer reviews 2 were positive and 2 were constructive. Mettler Toledo International Inc. customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Mettler Toledo International Inc. Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Mettler Toledo International Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Mettler Toledo International Inc. Customer Loyalty Score by Gender
Mettler Toledo International Inc.'s Customer Loyalty score was rated 50 by Male customers on Comparably.
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Male
50%
Yes
Female
N/A
Yes
Mettler Toledo International Inc. Customer Loyalty Score by Ethnicity
Mettler Toledo International Inc.'s Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
% who answered "Yes"
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40
out of 100
Asian or Pacific Islander
10
out of 100
Other
Mettler Toledo International Inc. Customer Loyalty Score by Age
Mettler Toledo International Inc.'s Customer Loyalty score was rated 70% by customers ages 41-45 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 70% | 41-45 | 70% |
Mettler Toledo International Inc. Customer Loyalty Score by Usage
Mettler Toledo International Inc.'s Customer Loyalty score was rated the highest by customers who have used Mettler Toledo International Inc.'s products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Mettler Toledo International Inc. Customer Loyalty Score by Industry
Mettler Toledo International Inc.'s Customer Loyalty score was rated 70% by Tech industry customers.
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Mettler Toledo International Inc. Customer Loyalty vs. Competitors
Compared to its competitors, Mettler Toledo International Inc.'s Customer Loyalty score is rated right below Sartorius.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ABB | 98% |
| Siemens | 80% |
| Thermo Fisher Scientific | 79% |
| PerkinElmer | 77% |
| Sartorius | 70% |
| Mettler Toledo International Inc. | 65% |
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Mettler Toledo International Inc. Product Quality
3.4/5
Mettler Toledo International Inc. has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Mettler Toledo International Inc. Product Information
Mettler Toledo International Inc.’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Mettler Toledo International Inc.'s product the highest.
- Website
- http://www.mt.com
- Company Size
- 10,000+ Employees
Industry
Manufacturing and Machinery
Quick Insights into Mettler Toledo International Inc. Product Quality
Mettler Toledo International Inc.'s Product Quality score was rated highest by customers who have used Mettler Toledo International Inc.'s products/services for Over 10 Years, and rated lowest by Other customers.
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Ranked Mettler Toledo International Inc. Product Quality the Highest
Ranked Mettler Toledo International Inc. Product Quality the Lowest
Mettler Toledo International Inc. Product Quality Score by Gender
Mettler Toledo International Inc.'s Product Quality score was rated 3.3 by Male customers on Comparably.
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Male
3.3/5
Female
N/A
Mettler Toledo International Inc. Product Quality Score by Ethnicity
Mettler Toledo International Inc.'s Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 2.3 | Asian or Pacific Islander | 2.3 |
Other 1.5 | Other | 1.5 |
Mettler Toledo International Inc. Product Quality Score by Age
Mettler Toledo International Inc.'s Product Quality score was rated 3.5 stars by customers ages 41-45 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.5 | 41-45 | 3.5 |
Mettler Toledo International Inc. Product Quality Score by Usage
Mettler Toledo International Inc.'s Product Quality score was rated the highest by customers who have used Mettler Toledo International Inc.'s products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Mettler Toledo International Inc. Product Quality Score by Industry
Mettler Toledo International Inc.'s Product Quality score was rated 3.5 stars by Tech industry customers.
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Mettler Toledo International Inc. Product Quality vs. Competitors
Compared to its competitors, Mettler Toledo International Inc.'s Product Quality score is rated right below PerkinElmer.
| COMPANY | Product Quality Score | |
|---|---|---|
| ABB | 4.3/5 |
| Siemens | 4/5 |
| Thermo Fisher Scientific | 3.9/5 |
| Sartorius | 3.7/5 |
| PerkinElmer | 3.5/5 |
| Mettler Toledo International Inc. | 3.4/5 |
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Mettler Toledo International Inc. Pricing
Mettler Toledo International Inc. ROI & Value For Money
3.5/5
Mettler Toledo International Inc. has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Mettler Toledo International Inc. Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Mettler Toledo International Inc. ROI
Mettler Toledo International Inc.'s ROI score was rated highest by customers who have used Mettler Toledo International Inc.'s products/services for Over 10 Years, and rated lowest by Asian or Pacific Islander customers.
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Ranked Mettler Toledo International Inc. ROI the Highest
Ranked Mettler Toledo International Inc. ROI the Lowest
Mettler Toledo International Inc. ROI Score by Gender
Mettler Toledo International Inc.'s ROI score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
Mettler Toledo International Inc. ROI Score by Ethnicity
Mettler Toledo International Inc.'s ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 2 | Asian or Pacific Islander | 2 |
Other 3.5 | Other | 3.5 |
Mettler Toledo International Inc. ROI Score by Age
Mettler Toledo International Inc.'s ROI score was rated 3.3 stars by customers ages 41-45 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.3 | 41-45 | 3.3 |
Mettler Toledo International Inc. ROI Score by Usage
Mettler Toledo International Inc.'s ROI score was rated the highest by customers who have used Mettler Toledo International Inc.'s products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Mettler Toledo International Inc. ROI Score by Industry
Mettler Toledo International Inc.'s ROI score was rated 3.3 stars by Tech industry customers.
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Mettler Toledo International Inc. Pricing vs. Competitors
Compared to its competitors, Mettler Toledo International Inc.'s ROI score is rated right above PerkinElmer, and is preceded by Thermo Fisher Scientific.
| COMPANY | Pricing Score | |
|---|---|---|
| ABB | 4.2/5 |
| Siemens | 4/5 |
| Sartorius | 3.9/5 |
| Thermo Fisher Scientific | 3.8/5 |
| Mettler Toledo International Inc. | 3.5/5 |
| PerkinElmer | 3.4/5 |
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Mettler Toledo International Inc. Customer Satisfaction (CSAT)
Mettler Toledo International Inc. Customer Satisfaction (CSAT) Score
63 / 100
Mettler Toledo International Inc. has an overall Customer Satisfaction score of 63 rated by its users and customers.
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Very Satisfied
37%
Satisfied
26%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
5%
Very Dissatisfied
27%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Mettler Toledo International Inc. Customer Satisfaction
Mettler Toledo International Inc.'s Customer Satisfaction score was rated highest by customers who have used Mettler Toledo International Inc.'s products/services for 5 to 10 Years, and rated lowest by customers who have used Mettler Toledo International Inc.'s products/services for Over 10 Years.
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Ranked Mettler Toledo International Inc. Customer Satisfaction the Highest
Ranked Mettler Toledo International Inc. Customer Satisfaction the Lowest
Mettler Toledo International Inc. Customer Satisfaction Score by Gender
Mettler Toledo International Inc.'s Customer Satisfaction score was rated 28 by Male customers on Comparably.
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28 / 100
MaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 72% |
Mettler Toledo International Inc. Customer Satisfaction Score by Ethnicity
CSAT according to Other
Mettler Toledo International Inc. Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
Mettler Toledo International Inc. Customer Satisfaction Score by Usage
Mettler Toledo International Inc.'s Customer Satisfaction score was rated 33 points by customers who have used Mettler Toledo International Inc.'s products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.
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Mettler Toledo International Inc. Customer Satisfaction vs. Competitors
Compared to its competitors, Mettler Toledo International Inc.'s Customer Satisfaction score is rated right above PerkinElmer, and is preceded by Thermo Fisher Scientific.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| ABB | 85% |
| Siemens | 78% |
| Sartorius | 76% |
| Thermo Fisher Scientific | 74% |
| Mettler Toledo International Inc. | 64% |
| PerkinElmer | 53% |
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Mettler Toledo International Inc. Customer Service
3.1/5
Mettler Toledo International Inc. has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Mettler Toledo International Inc.'s Customer Service
Address
1900 Polaris Parkway, 43240 United States Minor Outly
Website
http://www.mt.com
Phone Number
1-614-438-4511
Mettler Toledo International Inc.'s Social Links
Quick Insights into Mettler Toledo International Inc. Customer Service
Mettler Toledo International Inc.'s Customer Service score was rated highest by customers ages 41-45, and rated lowest by Other customers.
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Ranked Mettler Toledo International Inc. Customer Service the Highest
Ranked Mettler Toledo International Inc. Customer Service the Lowest
Mettler Toledo International Inc. Customer Service Score by Gender
Mettler Toledo International Inc.'s Customer Service score was rated 2.6 by Male customers on Comparably.
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Male
2.6/5
Female
N/A
Mettler Toledo International Inc. Customer Service Score by Ethnicity
Mettler Toledo International Inc.'s Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 2 | Asian or Pacific Islander | 2 |
Other 1.5 | Other | 1.5 |
Mettler Toledo International Inc. Customer Service Score by Age
Mettler Toledo International Inc.'s Customer Service score was rated 3.3 stars by customers ages 41-45 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 3.3 | 41-45 | 3.3 |
Mettler Toledo International Inc. Customer Service Score by Usage
Mettler Toledo International Inc.'s Customer Service score was rated the highest by customers who have used Mettler Toledo International Inc.'s products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Mettler Toledo International Inc. Customer Service Score by Industry
Mettler Toledo International Inc.'s Customer Service score was rated 3.3 stars by Tech industry customers.
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Mettler Toledo International Inc. Customer Service vs. Competitors
Compared to its competitors, Mettler Toledo International Inc.'s Customer Service score is rated right below PerkinElmer.
| COMPANY | Customer Service Score | |
|---|---|---|
| ABB | 4.2/5 |
| Siemens | 4/5 |
| Thermo Fisher Scientific | 3.8/5 |
| Sartorius | 3.6/5 |
| PerkinElmer | 3.3/5 |
| Mettler Toledo International Inc. | 3.1/5 |
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Mettler Toledo International Inc. as an Employer
4.3/5
Mettler Toledo International Inc. has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
CEO of Mettler Toledo International Inc.
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Mettler Toledo International Inc. scored a -13 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of Mettler Toledo International Inc. would recommend the brand to a friend. ENPS measures how likely Mettler Toledo International Inc. employees would recommend working at Mettler Toledo International Inc. to a friend.
Net Promoter Score
-13
NPS Score
| 35% | Promoters |
|---|---|
| 17% | Passive |
| 48% | Detractors |
Employee Net Promoter Score
30
eNPS Score
| 54% | Promoters |
|---|---|
| 22% | Passive |
| 24% | Detractors |
