21
NPS
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Benco Dental
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About Benco Dental's Brand
Benco Dental is an American dental product and equipment distributor based in Pittston, Pennsylvania. Among its major competitors, Benco Dental is ranked in 3rd place for NPS while Danaher is 1st, and DENTSPLY SIRONA is 2nd.
Brand at a Glance
76%
Customer Loyalty
3.2/5
Product Quality
3.1/5
Pricing
3.1/5
Customer Service
Benco Dental CMO
Terry Barrett
Terry Barrett serves as the Chief Marketing Officer of Benco Dental. Terry started at Benco Dental in November of 2018. Terry currently resides in Scranton, Pennsylvania Area.
Benco Dental Ranking
- #3 / 4 of its competitors
Benco Dental NPS
Benco Dental's Net Promoter Score (NPS) is a 21 with 54% Promoters, 13% Passives, and 33% Detractors. Net Promoter Score tracks whether Benco Dental's customers would recommend using the product based on a scale of -100 to 100.
Benco Dental Overall NPS
| 54% | Promoters |
|---|---|
| 13% | Passives |
| 33% | Detractors |
Benco Dental NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 30 | Feb 2023 | 30 |
Apr 2023 21 | Apr 2023 | 21 |
May 2023 25 | May 2023 | 25 |
Oct 2023 28 | Oct 2023 | 28 |
Dec 2023 25 | Dec 2023 | 25 |
Jan 2024 26 | Jan 2024 | 26 |
Feb 2024 21 | Feb 2024 | 21 |
Sep 2024 19 | Sep 2024 | 19 |
Nov 2024 16 | Nov 2024 | 16 |
Mar 2025 18 | Mar 2025 | 18 |
Apr 2025 24 | Apr 2025 | 24 |
Sep 2025 19 | Sep 2025 | 19 |
How Other Brands Compare
Benco Dental is ranked third for NPS among its competitors. Danaher and DENTSPLY SIRONA come in first and second, with Henry Schein coming in at #4.
Benco Dental |  DENTSPLY SIRONA |  Danaher |  Henry Schein | |
| Global Ranking | #- | #818 | #- | #- |
| NPS | 21 | 21 | 26 | 8 |
| Valuation Updated every 24 hours for public companies | - | $8.16B | $164.27B | $9.10B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Benco Dental NPS by Gender
Female customers rated Benco Dental's NPS 59 points higher than Male customers.
Male
-72
Benco Dental's NPS was rated -72 by Male customers on Comparably.
14%
Promoters
0%
Passives
86%
Detractors
Female
-13
Benco Dental's NPS was rated -13 by Female customers on Comparably.
37%
Promoters
13%
Passives
50%
Detractors
Benco Dental NPS by Ethnicity
Benco Dental's NPS was rated -50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
Benco Dental NPS by Age
Benco Dental's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
Benco Dental NPS by Usage
Benco Dental's NPS was rated the highest by customers who have used Benco Dental's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -67 | Less than 1 Year | -67 |
2 to 5 Years 34 | 2 to 5 Years | 34 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
Over 10 Years -20 | Over 10 Years | -20 |
Benco Dental NPS vs. Competitors
Compared to its competitors, Benco Dental's NPS is rated right above MidMark Corporation, and is preceded by DENTSPLY SIRONA.
| COMPANY | NPS Score | |
|---|---|---|
| Danaher | 26 |
| DENTSPLY SIRONA | 21 |
| Benco Dental | 21 |
 | MidMark Corporation | 13 |
| Henry Schein | 8 |
 | Patterson Dental | 0 |
Benco Dental Customer Reviews
Out of the 4 Benco Dental customer reviews 0 were positive and 4 were constructive. Benco Dental customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Benco Dental Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Benco Dental users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Benco Dental Customer Loyalty Score by Gender
Female customers rated Benco Dental's Customer Loyalty score 15% higher than Male customers.
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Male
74%
Yes
Female
89%
Yes
Benco Dental Customer Loyalty Score by Ethnicity
Benco Dental's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Benco Dental.
78
out of 100
Caucasian
Benco Dental Customer Loyalty Score by Age
Benco Dental's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 78% | 36-40 | 78% |
51-55 100% | 51-55 | 100% |
Benco Dental Customer Loyalty Score by Usage
Benco Dental's Customer Loyalty score was rated the highest by customers who have used Benco Dental's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Benco Dental Customer Loyalty Score by Industry
Benco Dental's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Benco Dental Customer Loyalty vs. Competitors
Compared to its competitors, Benco Dental's Customer Loyalty score is rated right above Henry Schein, and is preceded by DENTSPLY SIRONA.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Patterson Dental | 82% |
| DENTSPLY SIRONA | 77% |
| Benco Dental | 76% |
| Henry Schein | 76% |
| Danaher | 69% |
| MidMark Corporation | 69% |
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Benco Dental Product Quality
3.2/5
Benco Dental has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Benco Dental Product Information
Benco Dental’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Benco Dental's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Benco Dental the lowest at 2.
- Website
- https://www.benco.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Healthcare
Quick Insights into Benco Dental Product Quality
Benco Dental's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by Male customers.
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Ranked Benco Dental Product Quality the Highest
Ranked Benco Dental Product Quality the Lowest
Benco Dental Product Quality Score by Gender
Female customers rated Benco Dental's Product Quality score 1.9 stars higher than Male customers.
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Male
1.5/5
Female
3.4/5
Benco Dental Product Quality Score by Ethnicity
Benco Dental's Product Quality score was rated 2.8 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Benco Dental Product Quality Score by Age
Benco Dental's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.9 | 36-40 | 1.9 |
51-55 3 | 51-55 | 3 |
Benco Dental Product Quality Score by Usage
Benco Dental's Product Quality score was rated the highest by customers who have used Benco Dental's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Benco Dental Product Quality Score by Industry
Benco Dental's Product Quality score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Benco Dental Product Quality vs. Competitors
Compared to its competitors, Benco Dental's Product Quality score is rated right below Patterson Dental.
| COMPANY | Product Quality Score | |
|---|---|---|
| MidMark Corporation | 3.9/5 |
| Danaher | 3.8/5 |
| DENTSPLY SIRONA | 3.6/5 |
| Henry Schein | 3.6/5 |
| Patterson Dental | 3.5/5 |
| Benco Dental | 3.2/5 |
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Benco Dental Pricing
Benco Dental ROI & Value For Money
3.1/5
Benco Dental has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Benco Dental Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Benco Dental.
Quick Insights into Benco Dental ROI
Benco Dental's ROI score was rated highest by customers from the Tech industry, and rated lowest by Male customers.
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Ranked Benco Dental ROI the Highest
Ranked Benco Dental ROI the Lowest
Benco Dental ROI Score by Gender
Female customers rated Benco Dental's ROI score 1.5 stars higher than Male customers.
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Male
1.5/5
Female
3/5
Benco Dental ROI Score by Ethnicity
Benco Dental's ROI score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Benco Dental.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Benco Dental ROI Score by Age
Benco Dental's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.6 | 36-40 | 1.6 |
51-55 3 | 51-55 | 3 |
Benco Dental ROI Score by Usage
Benco Dental's ROI score was rated the highest by customers who have used Benco Dental's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Benco Dental ROI Score by Industry
Benco Dental's ROI score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Benco Dental Pricing vs. Competitors
Compared to its competitors, Benco Dental's ROI score is rated right below Patterson Dental.
| COMPANY | Pricing Score | |
|---|---|---|
| Danaher | 3.9/5 |
| MidMark Corporation | 3.7/5 |
| DENTSPLY SIRONA | 3.6/5 |
| Henry Schein | 3.6/5 |
| Patterson Dental | 3.4/5 |
| Benco Dental | 3.1/5 |
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Benco Dental Customer Satisfaction (CSAT)
Benco Dental Customer Satisfaction (CSAT) Score
48 / 100
Benco Dental has an overall Customer Satisfaction score of 48 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
12%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
12%
Very Dissatisfied
32%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Benco Dental Customer Satisfaction
Benco Dental's Customer Satisfaction score was rated highest by customers who have used Benco Dental's products/services for 2 to 5 Years, and rated lowest by Male customers.
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Ranked Benco Dental Customer Satisfaction the Highest
Ranked Benco Dental Customer Satisfaction the Lowest
Benco Dental Customer Satisfaction Score by Gender
Female customers rated Benco Dental's Customer Satisfaction score 0 points higher than Male customers.
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0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 83% |
50 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 33% |
Benco Dental Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Benco Dental's Customer Satisfaction (CSAT) score was rated 28% according to Caucasian users and customers.
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28 / 100
Very Satisfied
28%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
29%
Very Dissatisfied
43%
Benco Dental Customer Satisfaction Score by Age
Benco Dental's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 0% | |||||||||||||||
| 51-55 | 33% |
Benco Dental Customer Satisfaction Score by Usage
Benco Dental's Customer Satisfaction score was rated the highest by customers who have used Benco Dental's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Benco Dental Customer Satisfaction Score by Industry
Benco Dental's Customer Satisfaction score was rated 12 points by Healthcare, Hospitals and Medicine industry customers.
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"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 12,
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"csatScore": 12,
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"scoreClassName": "max",
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}Benco Dental Customer Satisfaction vs. Competitors
Compared to its competitors, Benco Dental's Customer Satisfaction score is rated right below Patterson Dental.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Danaher | 73% |
| MidMark Corporation | 70% |
| Henry Schein | 66% |
| DENTSPLY SIRONA | 65% |
| Patterson Dental | 53% |
| Benco Dental | 48% |
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Benco Dental Customer Service
3.1/5
Benco Dental has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Benco Dental's Customer Service
Address
295 CenterPoint Blvd., Pittston, PA 18640
Website
https://www.benco.com/
Phone Number
15706027781
Quick Insights into Benco Dental Customer Service
Benco Dental's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by Male customers.
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Ranked Benco Dental Customer Service the Highest
Ranked Benco Dental Customer Service the Lowest
Benco Dental Customer Service Score by Gender
Female customers rated Benco Dental's Customer Service score 1.6 stars higher than Male customers.
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Male
1.5/5
Female
3.1/5
Benco Dental Customer Service Score by Ethnicity
Benco Dental's Customer Service score was rated 2.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Benco Dental.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Benco Dental Customer Service Score by Age
Benco Dental's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.7 | 36-40 | 1.7 |
51-55 2.9 | 51-55 | 2.9 |
Benco Dental Customer Service Score by Usage
Benco Dental's Customer Service score was rated the highest by customers who have used Benco Dental's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Benco Dental Customer Service Score by Industry
Benco Dental's Customer Service score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Benco Dental Customer Service vs. Competitors
Compared to its competitors, Benco Dental's Customer Service score is rated right below Patterson Dental.
| COMPANY | Customer Service Score | |
|---|---|---|
| Danaher | 3.8/5 |
| MidMark Corporation | 3.8/5 |
| DENTSPLY SIRONA | 3.6/5 |
| Henry Schein | 3.4/5 |
| Patterson Dental | 3.2/5 |
| Benco Dental | 3.1/5 |
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Benco Dental as an Employer
2.9/5
Benco Dental has a 2.9/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Benco Dental scored a 21 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Benco Dental would recommend the brand to a friend. ENPS measures how likely Benco Dental employees would recommend working at Benco Dental to a friend.
Net Promoter Score
21
NPS Score
| 54% | Promoters |
|---|---|
| 13% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 41% | Promoters |
|---|---|
| 18% | Passive |
| 41% | Detractors |
