9
NPS
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Henry Schein
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About Henry Schein's Brand
"Henry Schein is the distributor of healthcare products and services to office-based dental, medical, and animal health practitioners."
Brand at a Glance
76%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.4/5
Customer Service
Henry Schein CMO
Henry Schein NPS
Henry Schein's Net Promoter Score (NPS) is a 9 with 47% Promoters, 15% Passives, and 38% Detractors. Net Promoter Score tracks whether Henry Schein's customers would recommend using the product based on a scale of -100 to 100.
Henry Schein Overall NPS
| 47% | Promoters |
|---|---|
| 15% | Passives |
| 38% | Detractors |
Henry Schein NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 12 | Jul 2024 | 12 |
Aug 2024 11 | Aug 2024 | 11 |
Oct 2024 11 | Oct 2024 | 11 |
Nov 2024 11 | Nov 2024 | 11 |
Jan 2025 9 | Jan 2025 | 9 |
Mar 2025 10 | Mar 2025 | 10 |
Apr 2025 9 | Apr 2025 | 9 |
May 2025 9 | May 2025 | 9 |
Sep 2025 7 | Sep 2025 | 7 |
Oct 2025 9 | Oct 2025 | 9 |
Nov 2025 9 | Nov 2025 | 9 |
Jan 2026 9 | Jan 2026 | 9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Henry Schein NPS by Gender
Female customers rated Henry Schein's NPS 53 points higher than Male customers.
Male
-28
Henry Schein's NPS was rated -28 by Male customers on Comparably.
33%
Promoters
6%
Passives
61%
Detractors
Female
25
Henry Schein's NPS was rated 25 by Female customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Henry Schein NPS by Ethnicity
Henry Schein's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 18 | Caucasian | 18 |
Hispanic or Latino 34 | Hispanic or Latino | 34 |
African American/Black 40 | African American/Black | 40 |
Other -100 | Other | -100 |
Henry Schein NPS by Age
Henry Schein's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Henry Schein NPS by Usage
Henry Schein's NPS was rated the highest by customers who have used Henry Schein's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -5 | Less than 1 Year | -5 |
1 to 2 Years 20 | 1 to 2 Years | 20 |
2 to 5 Years 34 | 2 to 5 Years | 34 |
5 to 10 Years -37 | 5 to 10 Years | -37 |
Over 10 Years -7 | Over 10 Years | -7 |
Henry Schein Customer Reviews
Out of the 7 Henry Schein customer reviews 5 were positive and 2 were constructive. Henry Schein customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Henry Schein Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Henry Schein users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Henry Schein Customer Loyalty Score by Gender
Female customers rated Henry Schein's Customer Loyalty score 5% higher than Male customers.
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Male
73%
Yes
Female
78%
Yes
Henry Schein Customer Loyalty Score by Ethnicity
Henry Schein's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Henry Schein.
75
out of 100
Caucasian
70
out of 100
Hispanic or Latino
82
out of 100
African American/Black
82
out of 100
Other
Henry Schein Customer Loyalty Score by Age
Henry Schein's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Henry Schein.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 82% | 26-30 | 82% |
31-35 66% | 31-35 | 66% |
41-45 85% | 41-45 | 85% |
46-50 74% | 46-50 | 74% |
56-60 66% | 56-60 | 66% |
61-65 78% | 61-65 | 78% |
66+ 78% | 66+ | 78% |
Henry Schein Customer Loyalty Score by Usage
Henry Schein's Customer Loyalty score was rated the highest by customers who have used Henry Schein's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Henry Schein Customer Loyalty Score by Industry
Henry Schein's Customer Loyalty score was rated 78% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Henry Schein Product Quality
3.7/5
Henry Schein has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Henry Schein Product Information
Henry Schein serves markets in the United States. Henry Schein supports Web devices and offers products for small and medium sized businesses.
Henry Schein’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Henry Schein's product the highest.
- Website
- www.henryschein.com
- Company Size
- 10,000+ Employees
Industry
Tech
Healthcare
Languages Supported
English
Product Type
Dental Software
Dental Imaging Software
Dental Charting Software
Quick Insights into Henry Schein Product Quality
Henry Schein's Product Quality score was rated highest by African American/Black customers, and rated lowest by Other customers.
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Ranked Henry Schein Product Quality the Highest
Ranked Henry Schein Product Quality the Lowest
Henry Schein Product Quality Score by Gender
Female customers rated Henry Schein's Product Quality score 0.6 stars higher than Male customers.
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Male
3.2/5
Female
3.8/5
Henry Schein Product Quality Score by Ethnicity
Henry Schein's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Henry Schein.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
African American/Black 4.8 | African American/Black | 4.8 |
Other 2.3 | Other | 2.3 |
Henry Schein Product Quality Score by Age
Henry Schein's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Henry Schein.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.3 | 26-30 | 4.3 |
31-35 3.7 | 31-35 | 3.7 |
41-45 3.4 | 41-45 | 3.4 |
46-50 3.3 | 46-50 | 3.3 |
56-60 2.8 | 56-60 | 2.8 |
61-65 3 | 61-65 | 3 |
66+ 2.4 | 66+ | 2.4 |
Henry Schein Product Quality Score by Usage
Henry Schein's Product Quality score was rated the highest by customers who have used Henry Schein's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Henry Schein Product Quality Score by Industry
Henry Schein's Product Quality score was rated 3.3 stars by Healthcare, Hospitals and Medicine industry customers.
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Henry Schein Pricing
Henry Schein ROI & Value For Money
3.6/5
Henry Schein has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Henry Schein Pricing Plans
Henry Schein has a pricing structure that accommodates small and medium businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Who Uses Henry Schein?
Small Businesses
Medium Businesses
Quick Insights into Henry Schein ROI
Henry Schein's ROI score was rated highest by African American/Black customers, and rated lowest by Other customers.
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Ranked Henry Schein ROI the Highest
Ranked Henry Schein ROI the Lowest
Henry Schein ROI Score by Gender
Female customers rated Henry Schein's ROI score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Henry Schein.
Male
3.1/5
Female
3.6/5
Henry Schein ROI Score by Ethnicity
Henry Schein's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Henry Schein.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Hispanic or Latino 3.3 | Hispanic or Latino | 3.3 |
African American/Black 4.6 | African American/Black | 4.6 |
Other 2.1 | Other | 2.1 |
Henry Schein ROI Score by Age
Henry Schein's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Henry Schein.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.4 | 26-30 | 4.4 |
31-35 3.7 | 31-35 | 3.7 |
41-45 3.3 | 41-45 | 3.3 |
46-50 3 | 46-50 | 3 |
56-60 2.8 | 56-60 | 2.8 |
61-65 2.7 | 61-65 | 2.7 |
66+ 2.1 | 66+ | 2.1 |
Henry Schein ROI Score by Usage
Henry Schein's ROI score was rated the highest by customers who have used Henry Schein's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Henry Schein ROI Score by Industry
Henry Schein's ROI score was rated 3.3 stars by Healthcare, Hospitals and Medicine industry customers.
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Henry Schein Customer Satisfaction (CSAT)
Henry Schein Customer Satisfaction (CSAT) Score
67 / 100
Henry Schein has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
46%
Satisfied
21%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
4%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Henry Schein Customer Satisfaction
Henry Schein's Customer Satisfaction score was rated highest by customers ages 46-50, and rated lowest by customers who have used Henry Schein's products/services for Less than 1 Year.
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Ranked Henry Schein Customer Satisfaction the Highest
Ranked Henry Schein Customer Satisfaction the Lowest
Henry Schein Customer Satisfaction Score by Gender
Female customers rated Henry Schein's Customer Satisfaction score 28 points higher than Male customers.
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45 / 100
MaleVery Satisfied | 41% | |
|---|---|---|
Satisfied | 4% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 15% | |
Very Dissatisfied | 33% |
73 / 100
FemaleVery Satisfied | 55% | |
|---|---|---|
Satisfied | 18% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 0% | |
Very Dissatisfied | 18% |
Henry Schein Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Henry Schein's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
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75 / 100
Very Satisfied
65%
Satisfied
10%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
5%
Very Dissatisfied
15%
CSAT according to Hispanic or Latino
Henry Schein's Customer Satisfaction (CSAT) score was rated 66% according to Hispanic or Latino users and customers.
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66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
CSAT according to African American/Black
Henry Schein's Customer Satisfaction (CSAT) score was rated 50% according to African American/Black users and customers.
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50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
0%
CSAT according to Other
Henry Schein's Customer Satisfaction (CSAT) score was rated 10% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Henry Schein.
10 / 100
Very Satisfied
10%
Satisfied
0%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
20%
Very Dissatisfied
60%
Henry Schein Customer Satisfaction Score by Age
Henry Schein's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Henry Schein.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 75% | |||||||||||||||
| 31-35 | 57% | |||||||||||||||
| 41-45 | 25% | |||||||||||||||
| 46-50 | 80% | |||||||||||||||
| 56-60 | 57% | |||||||||||||||
| 61-65 | 50% | |||||||||||||||
| 66+ | 0% |
Henry Schein Customer Satisfaction Score by Usage
Henry Schein's Customer Satisfaction score was rated the highest by customers who have used Henry Schein's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Henry Schein Customer Satisfaction Score by Industry
Henry Schein's Customer Satisfaction score was rated 50 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Henry Schein's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
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}Henry Schein Customer Service
3.4/5
Henry Schein has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Henry Schein's Customer Service
Address
Melville, NY
Website
www.henryschein.com
Quick Insights into Henry Schein Customer Service
Henry Schein's Customer Service score was rated highest by African American/Black customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Henry Schein's Customer Service score.
Ranked Henry Schein Customer Service the Highest
Ranked Henry Schein Customer Service the Lowest
Henry Schein Customer Service Score by Gender
Female customers rated Henry Schein's Customer Service score 1.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Henry Schein.
Male
2.7/5
Female
4/5
Henry Schein Customer Service Score by Ethnicity
Henry Schein's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Henry Schein.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Hispanic or Latino 3.3 | Hispanic or Latino | 3.3 |
African American/Black 4.2 | African American/Black | 4.2 |
Other 1.5 | Other | 1.5 |
Henry Schein Customer Service Score by Age
Henry Schein's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Henry Schein.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.1 | 26-30 | 4.1 |
31-35 4 | 31-35 | 4 |
41-45 2.5 | 41-45 | 2.5 |
46-50 3.2 | 46-50 | 3.2 |
56-60 2.7 | 56-60 | 2.7 |
61-65 3 | 61-65 | 3 |
66+ 1.5 | 66+ | 1.5 |
Henry Schein Customer Service Score by Usage
Henry Schein's Customer Service score was rated the highest by customers who have used Henry Schein's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Henry Schein Customer Service Score by Industry
Henry Schein's Customer Service score was rated 3 stars by Healthcare, Hospitals and Medicine industry customers.
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Henry Schein as an Employer
4.2/5
Henry Schein has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Henry Schein scored a 9 for Net Promoter Score and a 21 for Employee Net Promoter Score. NPS gauges how likely a customer of Henry Schein would recommend the brand to a friend. ENPS measures how likely Henry Schein employees would recommend working at Henry Schein to a friend.
Net Promoter Score
9
NPS Score
| 47% | Promoters |
|---|---|
| 15% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
21
eNPS Score
| 50% | Promoters |
|---|---|
| 21% | Passive |
| 29% | Detractors |
