13
NPS
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MidMark Corporation
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About MidMark Corporation's Brand
Midmark Corp manufactures and supplies medical, dental, and animal health products. Among its major competitors, MidMark Corporation is ranked in 6th place for NPS while Medtronic is 1st, and Danaher is 2nd.
Brand at a Glance
69%
Customer Loyalty
3.9/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
MidMark Corporation Ranking
- #3 / 4 of its competitors
MidMark Corporation NPS
MidMark Corporation's Net Promoter Score (NPS) is a 13 with 53% Promoters, 7% Passives, and 40% Detractors. Net Promoter Score tracks whether MidMark Corporation's customers would recommend using the product based on a scale of -100 to 100.
MidMark Corporation Overall NPS
| 53% | Promoters |
|---|---|
| 7% | Passives |
| 40% | Detractors |
MidMark Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 0 | Jul 2021 | 0 |
Aug 2021 -33 | Aug 2021 | -33 |
Nov 2021 -60 | Nov 2021 | -60 |
Dec 2021 -67 | Dec 2021 | -67 |
Mar 2022 -43 | Mar 2022 | -43 |
Sep 2022 -25 | Sep 2022 | -25 |
Dec 2022 -11 | Dec 2022 | -11 |
Feb 2023 0 | Feb 2023 | 0 |
Sep 2023 17 | Sep 2023 | 17 |
Jan 2025 23 | Jan 2025 | 23 |
Mar 2025 22 | Mar 2025 | 22 |
Sep 2025 13 | Sep 2025 | 13 |
How Other Brands Compare
MidMark Corporation is ranked third for NPS among its competitors. Medtronic and DENTSPLY SIRONA come in first and second, with Herman Miller coming in at #4.
MidMark Corporation |  Herman Miller |  Medtronic |  DENTSPLY SIRONA | |
| Global Ranking | #- | #325 | #546 | #818 |
| NPS | 13 | -62 | 30 | 19 |
| Valuation Updated every 24 hours for public companies | - | $2.48B | $152.54B | $8.16B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MidMark Corporation NPS by Gender
MidMark Corporation's NPS was rated 34 by Male customers on Comparably.
Male
34
MidMark Corporation's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
MidMark Corporation's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
MidMark Corporation NPS by Ethnicity
MidMark Corporation's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
MidMark Corporation NPS vs. Competitors
Compared to its competitors, MidMark Corporation's NPS is rated right above Herman Miller, and is preceded by DENTSPLY SIRONA.
| COMPANY | NPS Score | |
|---|---|---|
| Medtronic | 30 |
 | Danaher | 24 |
 | A-Dec | 24 |
 | Benco Dental | 21 |
| DENTSPLY SIRONA | 19 |
| MidMark Corporation | 13 |
| Herman Miller | -62 |
MidMark Corporation Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of MidMark Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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MidMark Corporation Customer Loyalty Score by Gender
MidMark Corporation's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
MidMark Corporation Customer Loyalty Score by Ethnicity
MidMark Corporation's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
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78
out of 100
Caucasian
MidMark Corporation Customer Loyalty vs. Competitors
Compared to its competitors, MidMark Corporation's Customer Loyalty score is rated right above Danaher, and is preceded by Benco Dental.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| A-Dec | 89% |
| DENTSPLY SIRONA | 78% |
| Medtronic | 77% |
| Benco Dental | 76% |
| MidMark Corporation | 69% |
| Danaher | 67% |
| Herman Miller | 47% |
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MidMark Corporation Product Quality
3.9/5
MidMark Corporation has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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MidMark Corporation Product Information
MidMark Corporation’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.midmark.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Hardware and Devices
Healthcare
Quick Insights into MidMark Corporation Product Quality
MidMark Corporation's Product Quality score was rated highest by Caucasian customers.
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Ranked MidMark Corporation Product Quality the Highest
MidMark Corporation Product Quality Score by Gender
MidMark Corporation's Product Quality score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
MidMark Corporation Product Quality Score by Ethnicity
MidMark Corporation's Product Quality score was rated 4.4 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
MidMark Corporation Product Quality vs. Competitors
Compared to its competitors, MidMark Corporation's Product Quality score is rated right above Danaher, and is preceded by Medtronic.
| COMPANY | Product Quality Score | |
|---|---|---|
| Medtronic | 3.9/5 |
| MidMark Corporation | 3.9/5 |
| Danaher | 3.8/5 |
| A-Dec | 3.8/5 |
| DENTSPLY SIRONA | 3.6/5 |
| Benco Dental | 3.2/5 |
| Herman Miller | 1.9/5 |
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MidMark Corporation Pricing
MidMark Corporation ROI & Value For Money
3.7/5
MidMark Corporation has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into MidMark Corporation ROI
MidMark Corporation's ROI score was rated highest by Caucasian customers.
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Ranked MidMark Corporation ROI the Highest
MidMark Corporation ROI Score by Gender
MidMark Corporation's ROI score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
MidMark Corporation ROI Score by Ethnicity
MidMark Corporation's ROI score was rated 4.2 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
MidMark Corporation Pricing vs. Competitors
Compared to its competitors, MidMark Corporation's ROI score is rated right above A-Dec, and is preceded by Danaher.
| COMPANY | Pricing Score | |
|---|---|---|
| Medtronic | 3.9/5 |
| Danaher | 3.9/5 |
| MidMark Corporation | 3.7/5 |
| A-Dec | 3.6/5 |
| DENTSPLY SIRONA | 3.6/5 |
| Benco Dental | 3.1/5 |
| Herman Miller | 1.6/5 |
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MidMark Corporation Customer Satisfaction (CSAT)
MidMark Corporation Customer Satisfaction (CSAT) Score
70 / 100
MidMark Corporation has an overall Customer Satisfaction score of 70 rated by its users and customers.
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Very Satisfied
40%
Satisfied
30%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into MidMark Corporation Customer Satisfaction
MidMark Corporation's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked MidMark Corporation Customer Satisfaction the Highest
MidMark Corporation Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
MidMark Corporation's Customer Satisfaction (CSAT) score was rated 66% according to Caucasian users and customers.
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66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
MidMark Corporation Customer Satisfaction vs. Competitors
Compared to its competitors, MidMark Corporation's Customer Satisfaction score is rated right above DENTSPLY SIRONA, and is preceded by Medtronic.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Danaher | 73% |
| A-Dec | 73% |
| Medtronic | 72% |
| MidMark Corporation | 70% |
| DENTSPLY SIRONA | 64% |
| Benco Dental | 48% |
| Herman Miller | 20% |
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MidMark Corporation Customer Service
3.8/5
MidMark Corporation has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About MidMark Corporation's Customer Service
Address
1700 South Patterson Boulevard Suite 400, Dayton, OH 45409
Website
http://www.midmark.com/
Phone Number
(937)528-7500
Quick Insights into MidMark Corporation Customer Service
MidMark Corporation's Customer Service score was rated highest by Caucasian customers.
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Ranked MidMark Corporation Customer Service the Highest
MidMark Corporation Customer Service Score by Gender
MidMark Corporation's Customer Service score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
MidMark Corporation Customer Service Score by Ethnicity
MidMark Corporation's Customer Service score was rated 3.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of MidMark Corporation.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
MidMark Corporation Customer Service vs. Competitors
Compared to its competitors, MidMark Corporation's Customer Service score is rated right above A-Dec, and is preceded by Danaher.
| COMPANY | Customer Service Score | |
|---|---|---|
| Medtronic | 4/5 |
| Danaher | 3.8/5 |
| MidMark Corporation | 3.8/5 |
| A-Dec | 3.7/5 |
| DENTSPLY SIRONA | 3.6/5 |
| Benco Dental | 3.1/5 |
| Herman Miller | 1.7/5 |
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MidMark Corporation as an Employer
4.2/5
MidMark Corporation has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
MidMark Corporation scored a 13 for Net Promoter Score and a 36 for Employee Net Promoter Score. NPS gauges how likely a customer of MidMark Corporation would recommend the brand to a friend. ENPS measures how likely MidMark Corporation employees would recommend working at MidMark Corporation to a friend.
Net Promoter Score
13
NPS Score
| 53% | Promoters |
|---|---|
| 7% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
36
eNPS Score
| 68% | Promoters |
|---|---|
| 0% | Passive |
| 32% | Detractors |
