24
NPS
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A-Dec
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About A-Dec's Brand
A-dec is the world's leading manufacturer of reliable dental chairs, delivery systems, and dental lights including the award-winning A-dec L
Brand at a Glance
89%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
A-Dec NPS
A-Dec's Net Promoter Score (NPS) is a 24 with 59% Promoters, 6% Passives, and 35% Detractors. Net Promoter Score tracks whether A-Dec's customers would recommend using the product based on a scale of -100 to 100.
A-Dec Overall NPS
| 59% | Promoters |
|---|---|
| 6% | Passives |
| 35% | Detractors |
A-Dec NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 100 | Nov 2022 | 100 |
Dec 2022 67 | Dec 2022 | 67 |
Jan 2023 43 | Jan 2023 | 43 |
Feb 2023 50 | Feb 2023 | 50 |
Jun 2023 55 | Jun 2023 | 55 |
Jan 2024 45 | Jan 2024 | 45 |
Mar 2024 50 | Mar 2024 | 50 |
May 2024 39 | May 2024 | 39 |
Jul 2024 29 | Jul 2024 | 29 |
Sep 2024 27 | Sep 2024 | 27 |
Oct 2024 19 | Oct 2024 | 19 |
Oct 2025 22 | Oct 2025 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
A-Dec NPS by Gender
A-Dec's NPS was rated -17 by Male customers on Comparably.
Male
-17
A-Dec's NPS was rated -17 by Male customers on Comparably.
33%
Promoters
17%
Passives
50%
Detractors
Female
N/A
A-Dec's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
A-Dec NPS by Usage
A-Dec's NPS was rated -100 points by customers who have used A-Dec's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -100 | 1 to 2 Years | -100 |
A-Dec Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of A-Dec users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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A-Dec Customer Loyalty Score by Gender
A-Dec's Customer Loyalty score was rated 85 by Male customers on Comparably.
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Male
85%
Yes
Female
N/A
Yes
A-Dec Customer Loyalty Score by Usage
A-Dec's Customer Loyalty score was rated 100% by customers who have used A-Dec's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
A-Dec Customer Loyalty Score by Industry
A-Dec's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
A-Dec Product Quality
3.8/5
A-Dec has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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A-Dec Product Information
A-Dec’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated A-Dec's product the highest.
- Website
- http://www.a-dec.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into A-Dec Product Quality
A-Dec's Product Quality score was rated highest by customers from the Tech industry.
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Ranked A-Dec Product Quality the Highest
A-Dec Product Quality Score by Gender
A-Dec's Product Quality score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
A-Dec Product Quality Score by Usage
A-Dec's Product Quality score was rated 3.5 stars by customers who have used A-Dec's products/services for 1 to 2 Years.
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A-Dec Product Quality Score by Industry
A-Dec's Product Quality score was rated 4 stars by Tech industry customers.
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A-Dec Pricing
A-Dec ROI & Value For Money
3.6/5
A-Dec has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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A-Dec Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into A-Dec ROI
A-Dec's ROI score was rated highest by Male customers.
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Ranked A-Dec ROI the Highest
A-Dec ROI Score by Gender
A-Dec's ROI score was rated 3.7 by Male customers on Comparably.
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Male
3.7/5
Female
N/A
A-Dec ROI Score by Usage
A-Dec's ROI score was rated 3.3 stars by customers who have used A-Dec's products/services for 1 to 2 Years.
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A-Dec ROI Score by Industry
A-Dec's ROI score was rated 3.3 stars by Tech industry customers.
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A-Dec Customer Satisfaction (CSAT)
A-Dec Customer Satisfaction (CSAT) Score
73 / 100
A-Dec has an overall Customer Satisfaction score of 73 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
33%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into A-Dec Customer Satisfaction
A-Dec's Customer Satisfaction score was rated highest by customers from the Tech industry.
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Ranked A-Dec Customer Satisfaction the Highest
A-Dec Customer Satisfaction Score by Gender
A-Dec's Customer Satisfaction score was rated 84 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of A-Dec.
84 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 16% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
A-Dec Customer Satisfaction Score by Usage
A-Dec's Customer Satisfaction score was rated 67 points by customers who have used A-Dec's products/services for 1 to 2 Years.
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A-Dec Customer Satisfaction Score by Industry
A-Dec's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Tech",
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}A-Dec Customer Service
3.7/5
A-Dec has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About A-Dec's Customer Service
Address
2601 Crestview Drive, Newberg, OR 97132
Website
http://www.a-dec.com
Phone Number
3105404448
Quick Insights into A-Dec Customer Service
A-Dec's Customer Service score was rated highest by Male customers.
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Ranked A-Dec Customer Service the Highest
A-Dec Customer Service Score by Gender
A-Dec's Customer Service score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of A-Dec.
Male
3.6/5
Female
N/A
A-Dec Customer Service Score by Usage
A-Dec's Customer Service score was rated 3.5 stars by customers who have used A-Dec's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
A-Dec Customer Service Score by Industry
A-Dec's Customer Service score was rated 3.3 stars by Tech industry customers.
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A-Dec as an Employer
3.8/5
A-Dec has a 3.8/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
A-Dec scored a 24 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of A-Dec would recommend the brand to a friend. ENPS measures how likely A-Dec employees would recommend working at A-Dec to a friend.
Net Promoter Score
24
NPS Score
| 59% | Promoters |
|---|---|
| 6% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 47% | Promoters |
|---|---|
| 6% | Passive |
| 47% | Detractors |
