Bruker Corporation NPS & Customer Reviews

Learn More about Brand Intelligence Solutions

Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry

Thank you for inquiring about Comparably's Brand Intelligence Solutions

A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions

Brand Page

Bruker Corporation

Marketing or Exec? Claim Your Free Account

Bruker Corporation

Rate this Brand

About Bruker Corporation's Brand

Bruker is a manufacturer of analytical and medical instruments covering NMR, ESR, FT-IR, X-RAY spectroscopy. Among its major competitors, Bruker Corporation is ranked in 4th place for NPS while Abbott is 1st, and Bio-Rad Laboratories is 2nd.Their current market cap is $9.84B

Brand at a Glance

66%

Customer Loyalty

3.7/5

Product Quality

3.6/5

Pricing

3.6/5

Customer Service

Bruker Corporation Ranking

^#3 / 4 of its competitors

Bruker Corporation NPS

Bruker Corporation's Net Promoter Score (NPS) is a 10 with 40% Promoters, 30% Passives, and 30% Detractors. Net Promoter Score tracks whether Bruker Corporation's customers would recommend using the product based on a scale of -100 to 100.

Bruker Corporation Overall NPS

NPS

40%	Promoters
30%	Passives
30%	Detractors

Bruker Corporation NPS Trend

-100

-50

100

Summary	Date	Score
Apr 2023 14	Apr 2023	14
Jun 2023 12	Jun 2023	12
Sep 2023 9	Sep 2023	9
Dec 2023 9	Dec 2023	9
Jan 2024 6	Jan 2024	6
Feb 2024 9	Feb 2024	9
Oct 2024 6	Oct 2024	6
Nov 2024 7	Nov 2024	7
Dec 2024 4	Dec 2024	4
Feb 2025 1	Feb 2025	1
Mar 2025 4	Mar 2025	4
Jan 2026 9	Jan 2026	9

How Other Brands Compare

Bruker Corporation is ranked third for NPS among its competitors. Abbott and Agilent Technologies come in first and second, with PerkinElmer coming in at #4. Among those competitors, it is the lowest valued company behind Abbott.

	Bruker Corporation	Abbott	Agilent Technologies	PerkinElmer
Global Ranking	#-	#168	#-	#-
NPS	10	35	17	0
Valuation Updated every 24 hours for public companies	$9.84B	$210.71B	$38.95B	$14.55B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Bruker Corporation NPS by Gender

Bruker Corporation's NPS was rated 0 by both Female and Male customers on Comparably.

Male

Bruker Corporation's NPS was rated by Male customers on Comparably.

50%

Promoters

Passives

50%

Detractors

Female

Bruker Corporation's NPS was rated by Female customers on Comparably.

Promoters

100%

Passives

Detractors

Bruker Corporation NPS by Ethnicity

Bruker Corporation's NPS was rated -33 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -33	Caucasian	-33

Bruker Corporation NPS by Age

Bruker Corporation's NPS was rated -25 points by customers ages 41-45 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

41-45

25%

50%

Bruker Corporation NPS by Usage

Bruker Corporation's NPS was rated the highest by customers who have used Bruker Corporation's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.

-100

-50

100

Summary	Usage	Score
5 to 10 Years -25	5 to 10 Years	-25
Over 10 Years 0	Over 10 Years	0

Bruker Corporation NPS vs. Competitors

Compared to its competitors, Bruker Corporation's NPS is rated right above PerkinElmer, and is preceded by Agilent Technologies.

COMPANY		NPS Score
	Abbott	35
	Bio-Rad Laboratories	20
	Agilent Technologies	17
	Bruker Corporation	10
	PerkinElmer	0
	SHIMADZU CORPORATION	0
	Shimadzu	-100

Bruker Corporation Customer Reviews

Out of the 2 Bruker Corporation customer reviews 2 were positive and 0 were constructive. Bruker Corporation customer reviews reflect that all customers have a favorable experience using the products/services of the company.

Bruker Corporation Customer Loyalty

66%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

66% of Bruker Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

66%

34%

Bruker Corporation Customer Loyalty Score by Gender

Female customers rated Bruker Corporation's Customer Loyalty score 27% higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Bruker Corporation.

Male

73%

Yes

Female

100%

Yes

Bruker Corporation Customer Loyalty Score by Ethnicity

Bruker Corporation's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Bruker Corporation.

out of 100

Caucasian

Bruker Corporation Customer Loyalty Score by Age

Bruker Corporation's Customer Loyalty score was rated 78% by customers ages 41-45 on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Bruker Corporation.

20%

40%

60%

80%

100%

Summary	Age	Score
41-45 78%	41-45	78%

Bruker Corporation Customer Loyalty Score by Usage

Bruker Corporation's Customer Loyalty score was rated the highest by customers who have used Bruker Corporation's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

5 to 10 Years	78%
Over 10 Years	55%

Bruker Corporation Customer Loyalty Score by Industry

Bruker Corporation's Customer Loyalty score was rated the highest by Chemicals industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	70%
Aerospace and Aviation	70%
Chemicals	100%

Bruker Corporation Customer Loyalty vs. Competitors

Compared to its competitors, Bruker Corporation's Customer Loyalty score is rated right above Shimadzu, and is preceded by Bio-Rad Laboratories.

COMPANY		Customer Loyalty Score
	SHIMADZU CORPORATION	100%
	Abbott	81%
	Agilent Technologies	81%
	PerkinElmer	77%
	Bio-Rad Laboratories	76%
	Bruker Corporation	66%
	Shimadzu	10%

Unlock Bruker Corporation Customer Loyalty vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Bruker Corporation Customer Loyalty vs. Competitors data and gain insights into your customers today.

Bruker Corporation Product Quality

3.7/5

Bruker Corporation has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.

Sign Up to unlock Bruker Corporation's overall Product Quality score rated by its users and customers.

Bruker Corporation Product Information

Bruker Corporation’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Chemicals industry rated Bruker Corporation's product the highest. Reviewers from the Tech industry rated Bruker Corporation the lowest at 3.

Website: http://www.bruker.com/

Company Size: 5,001-10,000 Employees

Industry

Tech

Hardware and Devices

SaaS

Quick Insights into Bruker Corporation Product Quality

Bruker Corporation's Product Quality score was rated highest by customers from the Chemicals industry, and rated lowest by customers from the Tech industry.

Sign Up to unlock insights into how customers have ranked Bruker Corporation's Product Quality.

Ranked Bruker Corporation Product Quality the Highest

Chemicals	5
Female	4.6
5 to 10 Years	4

Ranked Bruker Corporation Product Quality the Lowest

Male	3.6
Over 10 Years	3
Tech	3

Bruker Corporation Product Quality Score by Gender

Female customers rated Bruker Corporation's Product Quality score 1 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Bruker Corporation.

Male

3.6/5

Female

4.6/5

Bruker Corporation Product Quality Score by Ethnicity

Bruker Corporation's Product Quality score was rated 3.2 stars by Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Bruker Corporation.

Summary	Ethnicity	Score
Caucasian 3.2	Caucasian	3.2

Bruker Corporation Product Quality Score by Age

Bruker Corporation's Product Quality score was rated 3.9 stars by customers ages 41-45 on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Bruker Corporation.

Summary	Age	Score
41-45 3.9	41-45	3.9

Bruker Corporation Product Quality Score by Usage

Bruker Corporation's Product Quality score was rated the highest by customers who have used Bruker Corporation's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

5 to 10 Years	4
Over 10 Years	3

Bruker Corporation Product Quality Score by Industry

Bruker Corporation's Product Quality score was rated the highest by Chemicals industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech	3
Aerospace and Aviation	4.3
Chemicals	5

Bruker Corporation Product Quality vs. Competitors

Compared to its competitors, Bruker Corporation's Product Quality score is rated right above PerkinElmer, and is preceded by SHIMADZU CORPORATION.

COMPANY		Product Quality Score
	Agilent Technologies	4/5
	Abbott	4/5
	Bio-Rad Laboratories	3.7/5
	SHIMADZU CORPORATION	3.7/5
	Bruker Corporation	3.7/5
	PerkinElmer	3.5/5
	Shimadzu	1.5/5

Unlock Bruker Corporation Product Quality vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Bruker Corporation Product Quality vs. Competitors data and gain insights into your customers today.

Bruker Corporation Pricing

Bruker Corporation ROI & Value For Money

3.6/5

Bruker Corporation has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.

Sign Up to unlock Bruker Corporation's overall ROI score rated by its users and customers.

Bruker Corporation Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Chemicals industry. The users from the Tech industry think that they had the lowest ROI from Bruker Corporation.

Quick Insights into Bruker Corporation ROI

Bruker Corporation's ROI score was rated highest by customers from the Chemicals industry, and rated lowest by customers who have used Bruker Corporation's products/services for Over 10 Years.

Sign Up to unlock insights into how customers have ranked Bruker Corporation's ROI score.

Ranked Bruker Corporation ROI the Highest

Chemicals	4.5
Female	4
5 to 10 Years	3.5

Ranked Bruker Corporation ROI the Lowest

Male	3.4
Tech	3.1
Over 10 Years	2.7

Bruker Corporation ROI Score by Gender

Female customers rated Bruker Corporation's ROI score 0.6 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of Bruker Corporation.

Male

3.4/5

Female

4/5

Bruker Corporation ROI Score by Ethnicity

Bruker Corporation's ROI score was rated 2.7 stars by Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Bruker Corporation.

Summary	Ethnicity	Score
Caucasian 2.7	Caucasian	2.7

Bruker Corporation ROI Score by Age

Bruker Corporation's ROI score was rated 3 stars by customers ages 41-45 on Comparably.

Sign Up for Brand Profile PRO to get the full ROI by Age data of Bruker Corporation.

Summary	Age	Score
41-45 3	41-45	3

Bruker Corporation ROI Score by Usage

Bruker Corporation's ROI score was rated the highest by customers who have used Bruker Corporation's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

5 to 10 Years	3.5
Over 10 Years	2.7

Bruker Corporation ROI Score by Industry

Bruker Corporation's ROI score was rated the highest by Chemicals industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech	3.1
Aerospace and Aviation	3.8
Chemicals	4.5

Bruker Corporation Pricing vs. Competitors

Compared to its competitors, Bruker Corporation's ROI score is rated right above Bio-Rad Laboratories, and is preceded by SHIMADZU CORPORATION.

COMPANY		Pricing Score
	Agilent Technologies	4/5
	Abbott	3.9/5
	SHIMADZU CORPORATION	3.7/5
	Bruker Corporation	3.6/5
	Bio-Rad Laboratories	3.5/5
	PerkinElmer	3.4/5
	Shimadzu	1.5/5

Unlock Bruker Corporation ROI vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Bruker Corporation ROI vs. Competitors data and gain insights into your customers today.

Bruker Corporation Customer Satisfaction (CSAT)

Bruker Corporation Customer Satisfaction (CSAT) Score

74 / 100

Bruker Corporation has an overall Customer Satisfaction score of 74 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	52%
Satisfied	22%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	3%
Very Dissatisfied	19%

Very Satisfied

52%

Satisfied

22%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

19%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Bruker Corporation Customer Satisfaction

Bruker Corporation's Customer Satisfaction score was rated highest by customers ages 41-45, and rated lowest by customers who have used Bruker Corporation's products/services for Over 10 Years.

Sign Up to unlock insights into how customers have ranked Bruker Corporation's Customer Satisfaction.

Ranked Bruker Corporation Customer Satisfaction the Highest

41-45	100%
5 to 10 Years	100%
Aerospace and Aviation	100%

Ranked Bruker Corporation Customer Satisfaction the Lowest

Male	86%
Over 10 Years	67%

Bruker Corporation Customer Satisfaction Score by Gender

Female customers rated Bruker Corporation's Customer Satisfaction score 14 points higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Bruker Corporation.

86 / 100

Male

	Very Satisfied	57%
	Satisfied	29%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	14%

100 / 100

Female

	Very Satisfied	33%
	Satisfied	67%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

Bruker Corporation Customer Satisfaction Score by Ethnicity

Caucasian
80%

CSAT according to Caucasian

Bruker Corporation's Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Bruker Corporation.

80 / 100

Very Satisfied	60%
Satisfied	20%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	20%

Very Satisfied

60%

Satisfied

20%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

20%

Bruker Corporation Customer Satisfaction Score by Age

Bruker Corporation's Customer Satisfaction score was rated 100 points by customers ages 41-45 on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Bruker Corporation.

100

Breakdown

Age

Score

41-45

100%

Bruker Corporation Customer Satisfaction Score by Usage

Bruker Corporation's Customer Satisfaction score was rated the highest by customers who have used Bruker Corporation's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

5 to 10 Years	100
Over 10 Years	67

Bruker Corporation Customer Satisfaction Score by Industry

Bruker Corporation's Customer Satisfaction score was rated 100 points by Aerospace and Aviation industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "Bruker Corporation Customer Satisfaction Score by Industry",
	"text": "Bruker Corporation's Customer Satisfaction score was rated 100 points by Aerospace and Aviation industry customers.",
	"bars": [
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Bruker Corporation's Customer Satisfaction score is  rated by Aerospace and Aviation customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		}
	]
}

Aerospace and Aviation	100

Bruker Corporation Customer Satisfaction vs. Competitors

Compared to its competitors, Bruker Corporation's Customer Satisfaction score is rated right above Bio-Rad Laboratories, and is preceded by Agilent Technologies.

COMPANY		Customer Satisfaction (CSAT) Score
	SHIMADZU CORPORATION	100%
	Abbott	76%
	Agilent Technologies	74%
	Bruker Corporation	74%
	Bio-Rad Laboratories	60%
	PerkinElmer	53%
	Shimadzu	0%

Unlock Bruker Corporation Customer Satisfaction vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Bruker Corporation Customer Satisfaction vs. Competitors data and gain insights into your customers today.

Bruker Corporation Customer Service

3.6/5

Bruker Corporation has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.

Sign Up to unlock Bruker Corporation's overall Customer Service score rated by its users and customers.

About Bruker Corporation's Customer Service

Address

40 Manning Road, Madison, WI 01821

Website

http://www.bruker.com/

Phone Number

978-663-3660

Quick Insights into Bruker Corporation Customer Service

Bruker Corporation's Customer Service score was rated highest by customers from the Chemicals industry, and rated lowest by customers who have used Bruker Corporation's products/services for Over 10 Years.

Sign Up to unlock insights into how customers have ranked Bruker Corporation's Customer Service score.

Ranked Bruker Corporation Customer Service the Highest

Chemicals	4.5
Female	3.8
5 to 10 Years	3.7

Ranked Bruker Corporation Customer Service the Lowest

Male	3.6
Tech	3.1
Over 10 Years	2.9

Bruker Corporation Customer Service Score by Gender

Female customers rated Bruker Corporation's Customer Service score 0.2 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Bruker Corporation.

Male

3.6/5

Female

3.8/5

Bruker Corporation Customer Service Score by Ethnicity

Bruker Corporation's Customer Service score was rated 2.8 stars by Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Bruker Corporation.

100

Summary	Ethnicity	Customer Service Score
Caucasian 2.8	Caucasian	2.8

Bruker Corporation Customer Service Score by Age

Bruker Corporation's Customer Service score was rated 3.4 stars by customers ages 41-45 on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Bruker Corporation.

100

Summary	Age	Customer Service Score
41-45 3.4	41-45	3.4

Bruker Corporation Customer Service Score by Usage

Bruker Corporation's Customer Service score was rated the highest by customers who have used Bruker Corporation's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

5 to 10 Years	3.7
Over 10 Years	2.9

Bruker Corporation Customer Service Score by Industry

Bruker Corporation's Customer Service score was rated the highest by Chemicals industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech	3.1
Aerospace and Aviation	4.3
Chemicals	4.5

Bruker Corporation Customer Service vs. Competitors

Compared to its competitors, Bruker Corporation's Customer Service score is rated right above Bio-Rad Laboratories, and is preceded by Abbott.

COMPANY		Customer Service Score
	Agilent Technologies	4.1/5
	SHIMADZU CORPORATION	4/5
	Abbott	3.9/5
	Bruker Corporation	3.6/5
	Bio-Rad Laboratories	3.5/5
	PerkinElmer	3.3/5
	Shimadzu	1.5/5

Unlock Bruker Corporation Customer Service vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Bruker Corporation Customer Service vs. Competitors data and gain insights into your customers today.

Bruker Corporation as an Employer

3.8/5

Bruker Corporation has a 3.8/5 stars for its overall company culture rated by their employees

top

10%

CEO of Bruker Corporation

Frank Laukien

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Bruker Corporation scored a 10 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of Bruker Corporation would recommend the brand to a friend. ENPS measures how likely Bruker Corporation employees would recommend working at Bruker Corporation to a friend.

Net Promoter Score

NPS Score

40%	Promoters
30%	Passive
30%	Detractors

Employee Net Promoter Score

eNPS Score

53%	Promoters
21%	Passive
26%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail