Learn More about Brand Intelligence Solutions

Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry

Thank you for inquiring about Comparably's Brand Intelligence Solutions

A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions

Andela is

Ranked

#147

Business and Consumer Services Brands

Brand Page

Andela

Marketing or Exec? Claim Your Free Account

Andela

Rate this Brand

Andela is ranked #147 in Business and Consumer Services Brands

About Andela's Brand

Since our beginning in 2014, Andela has been on a mission to connect skilled technologists around the world with forward-thinking companies — we exist to unlock human potential at scale. We envision a world where the most talented people can build a career commensurate with their ability – not their race, gender, or geography. Over the years, we’ve grown from bootcamps and agency models through talent networks into a full-blown marketplace offering a variety of services and a direct connection between talent and clients who leverage Andela to scale their technology teams quickly and cost-effectively. From our beginnings of building a world-class talent network in Africa to going global—now expanding into Latin America and Europe — Andela’s community of technologists spans over six continents and has grown to over 200K. We are proudly backed by investors including Generation Investment Management, SoftBank, Chan Zuckerberg Initiative, Spark Capital, and Google Ventures. Andela’s brand is ranked #798 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Andela. When compared to other organizations within the Business and Consumer Services industry, Andela is ranked #147. Among its major competitors, Andela is ranked in 2nd place for NPS while Gigster is 1st, and Toptal is 3rd.Their current valuation is $600.00M

Brand at a Glance

83%

Customer Loyalty

4.1/5

Product Quality

4.1/5

Pricing

4.1/5

Customer Service

Andela Ranking

^#147 in Business and Consumer Services
^#2 / 4 of its competitors

Andela NPS

Andela's Net Promoter Score (NPS) is a 41 with 62% Promoters, 17% Passives, and 21% Detractors. Net Promoter Score tracks whether Andela's customers would recommend using the product based on a scale of -100 to 100.

Andela Overall NPS

NPS

62%	Promoters
17%	Passives
21%	Detractors

Andela NPS Trend

-100

-50

100

Summary	Date	Score
Oct 2022 49	Oct 2022	49
Nov 2022 50	Nov 2022	50
Dec 2022 50	Dec 2022	50
Feb 2023 47	Feb 2023	47
May 2023 49	May 2023	49
Jun 2023 46	Jun 2023	46
Jul 2023 46	Jul 2023	46
Oct 2023 47	Oct 2023	47
Jan 2024 45	Jan 2024	45
Feb 2024 46	Feb 2024	46
Jun 2024 44	Jun 2024	44
Jul 2024 41	Jul 2024	41

How Other Brands Compare

Andela is ranked second for NPS among its competitors. Gigster and Toptal come in first and third, with Turing.com coming in at #4. Among those competitors, it is the most valued company.

	Andela	Toptal	Gigster	Turing.com
Global Ranking	#798	#550	#-	#-
NPS	41	15	100	11
Valuation Updated every 24 hours for public companies	$600.00M	-	$90.00M	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Andela NPS by Gender

Female customers rated Andela's NPS 20 points higher than Male customers.

Male

Andela's NPS was rated 46 by Male customers on Comparably.

64%

Promoters

18%

Passives

18%

Detractors

Female

Andela's NPS was rated 66 by Female customers on Comparably.

83%

Promoters

Passives

17%

Detractors

Andela NPS by Ethnicity

Andela's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 100	Caucasian	100
African American/Black 0	African American/Black	0
Other 67	Other	67

Andela NPS by Age

Andela's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

100

Summary

Age

Promoters

Passives

Detractors

18-25

100%

26-30

67%

33%

31-35

50%

25%

36-40

50%

25%

Andela NPS by Usage

Andela's NPS was rated the highest by customers who have used Andela's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 50	Less than 1 Year	50
1 to 2 Years 49	1 to 2 Years	49

Andela NPS vs. Competitors

Compared to its competitors, Andela's NPS is rated right above Toptal, and is preceded by Gigster.

COMPANY		NPS Score
	Gigster	100
	Andela	41
	Toptal	15
	Turing.com	11
	Brunel International	N/A
	Terminal	N/A

Andela NPS vs Companies in Business and Consumer Services

In the Business and Consumer Services industry, Andela's NPS is rated right above Visa.

COMPANY		NPS Score
	Andela	41
	Visa	32
	Bloomberg	31
	Accenture	20
	FedEx	19
	USAA	7
	Verizon	1
	T-Mobile	-4
	Allstate	-31

Andela Customer Reviews

Out of the 5 Andela customer reviews 5 were positive and 0 were constructive. Andela customer reviews reflect that all customers have a favorable experience using the products/services of the company.

Andela Customer Loyalty

83%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

83% of Andela users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

83%

17%

Andela Customer Loyalty Score by Gender

Male customers rated Andela's Customer Loyalty score 14% higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Andela.

Male

84%

Yes

Female

70%

Yes

Andela Customer Loyalty Score by Ethnicity

Andela's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Andela.

out of 100

Caucasian

out of 100

African American/Black

out of 100

Other

Andela Customer Loyalty Score by Age

Andela's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Andela.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 78%	18-25	78%
26-30 70%	26-30	70%
31-35 78%	31-35	78%
36-40 78%	36-40	78%

Andela Customer Loyalty Score by Usage

Andela's Customer Loyalty score was rated the highest by customers who have used Andela's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	73%
1 to 2 Years	85%

Andela Customer Loyalty Score by Industry

Andela's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	75%
Architecture and Planning	100%

Andela Customer Loyalty vs. Competitors

Compared to its competitors, Andela's Customer Loyalty score is rated right above Turing.com, and is preceded by Gigster.

COMPANY		Customer Loyalty Score
	Gigster	100%
	Andela	83%
	Turing.com	80%
	Toptal	72%
	Brunel International	N/A
	Terminal	N/A

Unlock Andela Customer Loyalty vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Andela Customer Loyalty vs. Competitors data and gain insights into your customers today.

Customer Loyalty for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Andela's Customer Loyalty score is rated right above T-Mobile, and is preceded by Visa.

COMPANY		Customer Loyalty Score
	USAA	87%
	Visa	84%
	Andela	83%
	T-Mobile	82%
	Verizon	80%
	Bloomberg	77%
	FedEx	74%
	Allstate	74%
	Accenture	71%

Unlock Andela Customer Loyalty vs. Companies in Business and Consumer Services Data

Sign Up for Brand Profile PRO to get the full Andela Customer Loyalty vs. Companies in Business and Consumer Services data and gain insights into your customers today.

Andela Product Quality

4.1/5

Andela has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.

Sign Up to unlock Andela's overall Product Quality score rated by its users and customers.

Andela Product Information

Andela’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Architecture and Planning industry rated Andela's product the highest. Reviewers from the Tech industry rated Andela the lowest at 4.4.

Website: http://www.andela.com/

Company Size: 201-500 Employees

Industry

Tech

Business Services

Consumer Services

Education

Quick Insights into Andela Product Quality

Andela's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers ages 36-40.

Sign Up to unlock insights into how customers have ranked Andela's Product Quality.

Ranked Andela Product Quality the Highest

18-25	5
Architecture and Planning	5
Other	4.6

Ranked Andela Product Quality the Lowest

Female	4.1
African American/Black	3.5
36-40	3.4

Andela Product Quality Score by Gender

Male customers rated Andela's Product Quality score 0.2 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Andela.

Male

4.3/5

Female

4.1/5

Andela Product Quality Score by Ethnicity

Andela's Product Quality score was rated the highest by Other customers, and the lowest by African American/Black customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Andela.

Summary	Ethnicity	Score
Caucasian 4.3	Caucasian	4.3
African American/Black 3.5	African American/Black	3.5
Other 4.6	Other	4.6

Andela Product Quality Score by Age

Andela's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Andela.

Summary	Age	Score
18-25 5	18-25	5
26-30 3.8	26-30	3.8
31-35 4.5	31-35	4.5
36-40 3.4	36-40	3.4

Andela Product Quality Score by Usage

Andela's Product Quality score was rated the highest by customers who have used Andela's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year	4.3
1 to 2 Years	4.1

Andela Product Quality Score by Industry

Andela's Product Quality score was rated the highest by Architecture and Planning industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech	4.4
Architecture and Planning	5

Andela Product Quality vs. Competitors

Compared to its competitors, Andela's Product Quality score is rated right above Turing.com.

COMPANY		Product Quality Score
	Andela	4.1/5
	Turing.com	4.1/5
	Gigster	4/5
	Toptal	3.9/5
	Brunel International	N/A
	Terminal	N/A

Unlock Andela Product Quality vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Andela Product Quality vs. Competitors data and gain insights into your customers today.

Product Quality for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Andela's Product Quality score is rated right above Visa.

COMPANY		Product Quality Score
	Andela	4.1/5
	Visa	4.1/5
	Bloomberg	4/5
	Accenture	3.7/5
	FedEx	3.6/5
	USAA	3.3/5
	Verizon	3.3/5
	T-Mobile	3.1/5
	Allstate	2.3/5

Unlock Andela Product Quality vs. Companies in Business and Consumer Services Data

Sign Up for Brand Profile PRO to get the full Andela Product Quality vs. Companies in Business and Consumer Services data and gain insights into your customers today.

Andela Pricing

Andela ROI & Value For Money

4.1/5

Andela has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.

Sign Up to unlock Andela's overall ROI score rated by its users and customers.

Andela Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Architecture and Planning industry. The users from the Tech industry think that they had the lowest ROI from Andela.

Quick Insights into Andela ROI

Andela's ROI score was rated highest by customers ages 18-25, and rated lowest by African American/Black customers.

Sign Up to unlock insights into how customers have ranked Andela's ROI score.

Ranked Andela ROI the Highest

18-25	5
Caucasian	5
Architecture and Planning	4.7

Ranked Andela ROI the Lowest

1 to 2 Years	4.1
36-40	3.4
African American/Black	3.4

Andela ROI Score by Gender

Female customers rated Andela's ROI score 0.1 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of Andela.

Male

4.2/5

Female

4.3/5

Andela ROI Score by Ethnicity

Andela's ROI score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Andela.

Summary	Ethnicity	Score
Caucasian 5	Caucasian	5
African American/Black 3.4	African American/Black	3.4
Other 4.6	Other	4.6

Andela ROI Score by Age

Andela's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

Sign Up for Brand Profile PRO to get the full ROI by Age data of Andela.

Summary	Age	Score
18-25 5	18-25	5
26-30 4.1	26-30	4.1
31-35 4.2	31-35	4.2
36-40 3.4	36-40	3.4

Andela ROI Score by Usage

Andela's ROI score was rated the highest by customers who have used Andela's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year	4.3
1 to 2 Years	4.1

Andela ROI Score by Industry

Andela's ROI score was rated the highest by Architecture and Planning industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech	4.4
Architecture and Planning	4.7

Andela Pricing vs. Competitors

Compared to its competitors, Andela's ROI score is rated right above Turing.com, and is preceded by Gigster.

COMPANY		Pricing Score
	Gigster	5/5
	Andela	4.1/5
	Turing.com	3.9/5
	Toptal	3.9/5
	Brunel International	N/A
	Terminal	N/A

Unlock Andela ROI vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Andela ROI vs. Competitors data and gain insights into your customers today.

ROI for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Andela's ROI score is rated right above Visa.

COMPANY		Pricing Score
	Andela	4.1/5
	Visa	3.9/5
	Bloomberg	3.9/5
	Accenture	3.6/5
	FedEx	3.4/5
	USAA	3.2/5
	Verizon	3.1/5
	T-Mobile	3/5
	Allstate	2.3/5

Unlock Andela ROI vs. Companies in Business and Consumer Services Data

Sign Up for Brand Profile PRO to get the full Andela ROI vs. Companies in Business and Consumer Services data and gain insights into your customers today.

Andela Customer Satisfaction (CSAT)

Andela Customer Satisfaction (CSAT) Score

85 / 100

Andela has an overall Customer Satisfaction score of 85 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	51%
Satisfied	34%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	6%
Very Dissatisfied	9%

Very Satisfied

51%

Satisfied

34%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Andela Customer Satisfaction

Andela's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by African American/Black customers.

Sign Up to unlock insights into how customers have ranked Andela's Customer Satisfaction.

Ranked Andela Customer Satisfaction the Highest

18-25	100%
Architecture and Planning	100%
Less than 1 Year	100%

Ranked Andela Customer Satisfaction the Lowest

1 to 2 Years	75%
36-40	75%
African American/Black	75%

Andela Customer Satisfaction Score by Gender

Male customers rated Andela's Customer Satisfaction score 20 points higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Andela.

100 / 100

Male

	Very Satisfied	86%
	Satisfied	14%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

80 / 100

Female

	Very Satisfied	60%
	Satisfied	20%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	20%

Andela Customer Satisfaction Score by Ethnicity

African American/Black
75%
Other
100%

CSAT according to African American/Black

Andela's Customer Satisfaction (CSAT) score was rated 75% according to African American/Black users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Andela.

75 / 100

Very Satisfied	75%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	25%

Very Satisfied

75%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

25%

CSAT according to Other

Andela's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Andela.

100 / 100

Very Satisfied	67%
Satisfied	33%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

67%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

Andela Customer Satisfaction Score by Age

Andela's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Andela.

100

Breakdown

Age

Score

18-25

100%

36-40

75%

Andela Customer Satisfaction Score by Usage

Andela's Customer Satisfaction score was rated the highest by customers who have used Andela's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

Less than 1 Year	100
1 to 2 Years	75

Andela Customer Satisfaction Score by Industry

Andela's Customer Satisfaction score was rated 100 points by both Architecture and Planning and Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "Andela Customer Satisfaction Score by Industry",
	"text": "Andela's Customer Satisfaction score was rated 100 points by both Architecture and Planning and Tech industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Andela's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Andela's Customer Satisfaction score is  rated by Architecture and Planning customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		}
	]
}

Tech	100
Architecture and Planning	100

Andela Customer Satisfaction vs. Competitors

Compared to its competitors, Andela's Customer Satisfaction score is rated right above Turing.com, and is preceded by Gigster.

COMPANY		Customer Satisfaction (CSAT) Score
	Gigster	100%
	Andela	85%
	Turing.com	83%
	Toptal	78%
	Brunel International	0%
	Terminal	0%

Unlock Andela Customer Satisfaction vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Andela Customer Satisfaction vs. Competitors data and gain insights into your customers today.

Customer Satisfaction for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Andela's Customer Satisfaction score is rated right above Visa.

COMPANY		Customer Satisfaction (CSAT) Score
	Andela	85%
	Visa	82%
	Bloomberg	76%
	Accenture	75%
	FedEx	65%
	Verizon	55%
	T-Mobile	50%
	Allstate	33%
	USAA	30%

Unlock Andela Customer Satisfaction vs. Companies in Business and Consumer Services Data

Sign Up for Brand Profile PRO to get the full Andela Customer Satisfaction vs. Companies in Business and Consumer Services data and gain insights into your customers today.

Andela Customer Service

4.1/5

Andela has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.

Sign Up to unlock Andela's overall Customer Service score rated by its users and customers.

About Andela's Customer Service

Address

580 5th Ave, Suite 820, York, NY 10036

Website

http://www.andela.com/

Phone Number

+1 (888) 472-5913

Andela's Social Links

Quick Insights into Andela Customer Service

Andela's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers ages 36-40.

Sign Up to unlock insights into how customers have ranked Andela's Customer Service score.

Ranked Andela Customer Service the Highest

18-25	5
Caucasian	5
Architecture and Planning	4.6

Ranked Andela Customer Service the Lowest

1 to 2 Years	4
African American/Black	3.5
36-40	3.1

Andela Customer Service Score by Gender

Male customers rated Andela's Customer Service score 0.1 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Andela.

Male

4.3/5

Female

4.2/5

Andela Customer Service Score by Ethnicity

Andela's Customer Service score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Andela.

100

Summary	Ethnicity	Customer Service Score
Caucasian 5	Caucasian	5
African American/Black 3.5	African American/Black	3.5
Other 4.5	Other	4.5

Andela Customer Service Score by Age

Andela's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Andela.

100

Summary	Age	Customer Service Score
18-25 5	18-25	5
26-30 4.3	26-30	4.3
31-35 4.4	31-35	4.4
36-40 3.1	36-40	3.1

Andela Customer Service Score by Usage

Andela's Customer Service score was rated the highest by customers who have used Andela's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year	4.4
1 to 2 Years	4

Andela Customer Service Score by Industry

Andela's Customer Service score was rated the highest by Architecture and Planning industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech	4.4
Architecture and Planning	4.6

Andela Customer Service vs. Competitors

Compared to its competitors, Andela's Customer Service score is rated right above Turing.com, and is preceded by Gigster.

COMPANY		Customer Service Score
	Gigster	5/5
	Andela	4.1/5
	Turing.com	4/5
	Toptal	3.8/5
	Brunel International	N/A
	Terminal	N/A

Unlock Andela Customer Service vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Andela Customer Service vs. Competitors data and gain insights into your customers today.

Customer Service for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Andela's Customer Service score is rated right above Visa.

COMPANY		Customer Service Score
	Andela	4.1/5
	Visa	4/5
	Bloomberg	4/5
	Accenture	3.8/5
	FedEx	3.5/5
	USAA	3.3/5
	Verizon	3.2/5
	T-Mobile	3/5
	Allstate	2.4/5

Unlock Andela Customer Service vs. Companies in Business and Consumer Services Data

Sign Up for Brand Profile PRO to get the full Andela Customer Service vs. Companies in Business and Consumer Services data and gain insights into your customers today.

Andela as an Employer

4.2/5

Andela has a 4.2/5 stars for its overall company culture rated by their employees

top

10%

CEO of Andela

Jeremy Johnson

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Andela scored a 41 for Net Promoter Score and a 21 for Employee Net Promoter Score. NPS gauges how likely a customer of Andela would recommend the brand to a friend. ENPS measures how likely Andela employees would recommend working at Andela to a friend.

Net Promoter Score

NPS Score

62%	Promoters
17%	Passive
21%	Detractors

Employee Net Promoter Score

eNPS Score

48%	Promoters
25%	Passive
27%	Detractors

Global Ranking Snapshot

Andela is ranked #798 in the Global Top 100 Brands. It ranks just behind MTN and just ahead of Beckman Coulter.

RANK			INDUSTRY
796	OnePlus Corporation	Pete Lau	Consumer Goods
797	MTN	Ralph Mupita	Business and Consumer Services
798	Andela	Jeremy Johnson	Business and Consumer Services
799	Beckman Coulter	Scott Garrett	Health and Wellness
800	Pringles		Consumer Goods
801	MercadoLibre	Marcos Galperin	Tech
802	Del Monte Foods	Greg Longstreet	Food and Beverages

Business and Consumer Services Ranking Snapshot

Andela is ranked #147 in the Business and Consumer Services Industry. It ranks just behind MTN and just ahead of MercadoLibre.

RANK		Location
145	BNSF Railway	Fort Worth, TX
146	MTN	Fairland, OK
147	Andela	York, NY
148	MercadoLibre	Burns, KS
149	ThoughtWorks	Chicago, IL
150	Accenture (Global)
151	Juniper Networks	Sunnyvale, CA