MercadoLibre NPS & Customer Reviews | Comparably
MercadoLibre is
Ranked
#265
in
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MercadoLibre is ranked #265 in Tech Brands

About MercadoLibre's Brand

MercadoLibre is the largest e-commerce ecosystem in Latin America. We offer a wide range of services to our sellers and buyers . MercadoLibre’s brand is ranked #801 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of MercadoLibre. When compared to other organizations within the Tech industry, MercadoLibre is ranked #265. Among its major competitors, MercadoLibre is ranked in 1st place for NPS while OLX is 2nd, and FLEXE is 3rd.Their current market cap is $76.90B

Brand at a Glance

81%
Customer Loyalty
4.2/5
Product Quality
4/5
Pricing
4.1/5
Customer Service

MercadoLibre Ranking

MercadoLibre NPS

MercadoLibre's Net Promoter Score (NPS) is a 49 with 66% Promoters, 17% Passives, and 17% Detractors. Net Promoter Score tracks whether MercadoLibre's customers would recommend using the product based on a scale of -100 to 100.

MercadoLibre Overall NPS

49
NPS
66%Promoters
17%Passives
17%Detractors
MercadoLibre Overall NPS

MercadoLibre NPS Trend

-100
-50
0
50
100
Oct 2024
48
Oct 202448
Nov 2024
49
Nov 202449
Dec 2024
49
Dec 202449
Jan 2025
47
Jan 202547
Feb 2025
47
Feb 202547
Mar 2025
47
Mar 202547
Apr 2025
47
Apr 202547
Jun 2025
49
Jun 202549
Jul 2025
48
Jul 202548
Aug 2025
48
Aug 202548
Oct 2025
48
Oct 202548
Nov 2025
48
Nov 202548

How Other Brands Compare

MercadoLibre is ranked first for NPS among its competitors. OLX and FLEXE come in second and third, with Fyndiq coming in at #4. Among those competitors, it is the most valued company.

MercadoLibre's Logo
MercadoLibre
FLEXE's Logo
FLEXE
OLX's Logo
OLX
Fyndiq's Logo
Fyndiq
Global Ranking#801#-#-#-
NPS49-262-50
Valuation Updated every 24 hours for public companies$76.90B$200.00M--

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

MercadoLibre NPS by Gender

Male customers rated MercadoLibre's NPS 13 points higher than Female customers.

Male

63

MercadoLibre's NPS was rated 63 by Male customers on Comparably.

80%
Promoters
3%
Passives
17%
Detractors

Female

50

MercadoLibre's NPS was rated 50 by Female customers on Comparably.

64%
Promoters
22%
Passives
14%
Detractors

MercadoLibre NPS by Ethnicity

MercadoLibre's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

-100
-50
0
50
100
Caucasian
100
Caucasian100
Hispanic or Latino
50
Hispanic or Latino50
Asian or Pacific Islander
25
Asian or Pacific Islander25
Other
33
Other33

MercadoLibre NPS by Age

MercadoLibre's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.

0
20
40
60
80
100
Promoters
67%
Passives
22%
Detractors
11%
18-2567%22%11%
Promoters
80%
Passives
0%
Detractors
20%
26-3080%0%20%
Promoters
64%
Passives
9%
Detractors
27%
31-3564%9%27%
Promoters
83%
Passives
0%
Detractors
17%
36-4083%0%17%
Promoters
100%
Passives
0%
Detractors
0%
41-45100%0%0%
Promoters
100%
Passives
0%
Detractors
0%
46-50100%0%0%

MercadoLibre NPS by Usage

MercadoLibre's NPS was rated the highest by customers who have used MercadoLibre's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

-100
-50
0
50
100
Less than 1 Year
-57
Less than 1 Year-57
1 to 2 Years
87
1 to 2 Years87
2 to 5 Years
82
2 to 5 Years82
5 to 10 Years
75
5 to 10 Years75

MercadoLibre NPS vs. Competitors

Compared to its competitors, MercadoLibre's NPS is rated right above OLX.

COMPANYNPS Score
MercadoLibre
49
OLX
2
Garbarino
N/A
FLEXE
-26
Fyndiq
-50

MercadoLibre NPS vs Companies in Tech

In the Tech industry, MercadoLibre's NPS is rated right above Spotify, and is preceded by Nintendo.

MercadoLibre Customer Reviews

Out of the 6 MercadoLibre customer reviews 5 were positive and 1 was constructive. MercadoLibre customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
Is the best choice that we have in e-commerce when its about buying something at the best quality-price relation.
What do you value most about this brand?
good work and good price
What do you value most about this brand?
from marketing to commerce to fintech leadership
What do you value most about this brand?
Their service as the amazon of Latin America
What do you value most about this brand?
Deliver speed ownership improvement good

MercadoLibre Customer Loyalty

81%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

81% of MercadoLibre users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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81
81%
19
19%
MercadoLibre Customer Loyalty

MercadoLibre Customer Loyalty Score by Gender

Male customers rated MercadoLibre's Customer Loyalty score 3% higher than Female customers.

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Male
84%
Yes
Female
81%
Yes

MercadoLibre Customer Loyalty Score by Ethnicity

MercadoLibre's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.

% who answered "Yes"

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100
out of 100
Caucasian
66
out of 100
Hispanic or Latino
78
out of 100
Asian or Pacific Islander
100
out of 100
Other

MercadoLibre Customer Loyalty Score by Age

MercadoLibre's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.

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0
20%
40%
60%
80%
100%
18-25
90%
18-2590%
26-30
80%
26-3080%
31-35
82%
31-3582%
36-40
55%
36-4055%
41-45
100%
41-45100%
46-50
100%
46-50100%

MercadoLibre Customer Loyalty Score by Usage

MercadoLibre's Customer Loyalty score was rated the highest by customers who have used MercadoLibre's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
49%
1 to 2 Years
78%
2 to 5 Years
88%
5 to 10 Years
100%

MercadoLibre Customer Loyalty Score by Industry

MercadoLibre's Customer Loyalty score was rated the highest by Consumer Electronics industry customers, and the lowest by Architecture and Planning industry customers.

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Tech
72%
Accounting
70%
Architecture and Planning
70%
Consumer Electronics
100%

MercadoLibre Customer Loyalty vs. Competitors

Compared to its competitors, MercadoLibre's Customer Loyalty score is rated right above OLX, and is preceded by Fyndiq.

COMPANYCustomer Loyalty Score
Fyndiq83%
MercadoLibre81%
OLX73%
FLEXE63%
GarbarinoN/A

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Customer Loyalty for Other Tech Brands

In the Tech industry, MercadoLibre's Customer Loyalty score is rated right below Peloton.

COMPANYCustomer Loyalty Score
ROBLOX89%
Nintendo89%
Netflix87%
Google87%
Spotify87%
Apple86%
Zoom Video Communications84%
Peloton82%
MercadoLibre81%

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MercadoLibre Product Quality

4.2/5

MercadoLibre has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.

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MercadoLibre Product Information

MercadoLibre’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Consumer Electronics industry rated MercadoLibre's product the highest. Reviewers from the Architecture and Planning industry rated MercadoLibre the lowest at 3.5.

Website
http://www.mercadolibre.com
Company Size
1,001-5,000 Employees

Industry

Professional Services
Ecommerce and Marketplaces

Quick Insights into MercadoLibre Product Quality

MercadoLibre's Product Quality score was rated highest by customers ages 41-45, and rated lowest by customers who have used MercadoLibre's products/services for Less than 1 Year.

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Ranked MercadoLibre Product Quality the Highest

41-45
5
2 to 5 Years
4.6
Consumer Electronics
4.6

Ranked MercadoLibre Product Quality the Lowest

36-40
3.6
Architecture and Planning
3.5
Less than 1 Year
2.9

MercadoLibre Product Quality Score by Gender

Female customers rated MercadoLibre's Product Quality score 0.5 stars higher than Male customers.

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Male

4/5

Female

4.5/5

MercadoLibre Product Quality Score by Ethnicity

MercadoLibre's Product Quality score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.

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0
1
2
3
4
5
Caucasian
4.4
Caucasian4.4
Hispanic or Latino
4
Hispanic or Latino4
Asian or Pacific Islander
4.5
Asian or Pacific Islander4.5
Other
4.6
Other4.6

MercadoLibre Product Quality Score by Age

MercadoLibre's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.

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0
1
2
3
4
5
18-25
4.1
18-254.1
26-30
4.4
26-304.4
31-35
4
31-354
36-40
3.6
36-403.6
41-45
5
41-455
46-50
4.6
46-504.6

MercadoLibre Product Quality Score by Usage

MercadoLibre's Product Quality score was rated the highest by customers who have used MercadoLibre's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
2.9
1 to 2 Years
3.9
2 to 5 Years
4.6
5 to 10 Years
4.4

MercadoLibre Product Quality Score by Industry

MercadoLibre's Product Quality score was rated the highest by Consumer Electronics industry customers, and the lowest by Architecture and Planning industry customers.

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Tech
4.2
Accounting
4.1
Architecture and Planning
3.5
Consumer Electronics
4.6

MercadoLibre Product Quality vs. Competitors

Compared to its competitors, MercadoLibre's Product Quality score is rated right above OLX.

COMPANYProduct Quality Score
MercadoLibre4.2/5
OLX3.8/5
Fyndiq3.7/5
FLEXE2.7/5
GarbarinoN/A

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Fyndiq's Logo
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Product Quality for Other Tech Brands

In the Tech industry, MercadoLibre's Product Quality score is rated right above Netflix, and is preceded by Zoom Video Communications.

COMPANYProduct Quality Score
Nintendo4.4/5
Apple4.3/5
Zoom Video Communications4.3/5
MercadoLibre4.2/5
Netflix4.2/5
Spotify4.2/5
Google4.1/5
Peloton4/5
ROBLOX4/5

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MercadoLibre Pricing

MercadoLibre ROI & Value For Money

4/5

MercadoLibre has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.

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MercadoLibre Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consumer Electronics industry. The users from the Accounting industry think that they had the lowest ROI from MercadoLibre.

Quick Insights into MercadoLibre ROI

MercadoLibre's ROI score was rated highest by customers ages 41-45, and rated lowest by customers who have used MercadoLibre's products/services for Less than 1 Year.

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Ranked MercadoLibre ROI the Highest

41-45
5
Consumer Electronics
4.5
5 to 10 Years
4.4

Ranked MercadoLibre ROI the Lowest

31-35
3.5
Other
3.1
Less than 1 Year
2.2

MercadoLibre ROI Score by Gender

MercadoLibre's ROI score was rated 3.9 by both Female and Male customers on Comparably.

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Male

3.9/5

Female

3.9/5

MercadoLibre ROI Score by Ethnicity

MercadoLibre's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
4.1
Caucasian4.1
Hispanic or Latino
3.9
Hispanic or Latino3.9
Asian or Pacific Islander
4.4
Asian or Pacific Islander4.4
Other
3.1
Other3.1

MercadoLibre ROI Score by Age

MercadoLibre's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.

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0
1
2
3
4
5
18-25
3.9
18-253.9
26-30
4
26-304
31-35
3.5
31-353.5
36-40
3.7
36-403.7
41-45
5
41-455
46-50
4.3
46-504.3

MercadoLibre ROI Score by Usage

MercadoLibre's ROI score was rated the highest by customers who have used MercadoLibre's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
2.2
1 to 2 Years
4.2
2 to 5 Years
4
5 to 10 Years
4.4

MercadoLibre ROI Score by Industry

MercadoLibre's ROI score was rated the highest by Consumer Electronics industry customers, and the lowest by Accounting industry customers.

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Tech
3.9
Accounting
3.6
Architecture and Planning
3.8
Consumer Electronics
4.5

MercadoLibre Pricing vs. Competitors

Compared to its competitors, MercadoLibre's ROI score is rated right above OLX.

COMPANYPricing Score
MercadoLibre4/5
OLX3.3/5
Fyndiq3.3/5
FLEXE2.6/5
GarbarinoN/A

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ROI for Other Tech Brands

In the Tech industry, MercadoLibre's ROI score is rated right above Peloton, and is preceded by Nintendo.

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MercadoLibre's Logo
VS
Zoom Video Communications' Logo
Google's Logo
Spotify's Logo
Nintendo's Logo
Peloton's Logo
Netflix's Logo
Apple's Logo
ROBLOX's Logo

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MercadoLibre Customer Satisfaction (CSAT)

MercadoLibre Customer Satisfaction (CSAT) Score

86 / 100

MercadoLibre has an overall Customer Satisfaction score of 86 rated by its users and customers.

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Very Satisfied50%
Satisfied36%
Neither Satisfied nor Dissatisfied9%
Dissatisfied4%
Very Dissatisfied1%
Very Satisfied
50%
Satisfied
36%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
4%
Very Dissatisfied
1%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into MercadoLibre Customer Satisfaction

MercadoLibre's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers who have used MercadoLibre's products/services for Less than 1 Year.

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Ranked MercadoLibre Customer Satisfaction the Highest

31-35
100%
5 to 10 Years
100%
Caucasian
100%

Ranked MercadoLibre Customer Satisfaction the Lowest

Architecture and Planning
67%
18-25
60%
Less than 1 Year
60%

MercadoLibre Customer Satisfaction Score by Gender

Male customers rated MercadoLibre's Customer Satisfaction score 7 points higher than Female customers.

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89 / 100
Male
Very Satisfied
63%
Satisfied
26%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
0%
82 / 100
Female
Very Satisfied
36%
Satisfied
46%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
0%
Very Dissatisfied
0%

MercadoLibre Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

MercadoLibre's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.

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100 / 100
Very Satisfied80%
Satisfied20%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
80%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Hispanic or Latino

MercadoLibre's Customer Satisfaction (CSAT) score was rated 92% according to Hispanic or Latino users and customers.

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92 / 100
Very Satisfied46%
Satisfied46%
Neither Satisfied nor Dissatisfied0%
Dissatisfied8%
Very Dissatisfied0%
Very Satisfied
46%
Satisfied
46%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
0%

CSAT according to Asian or Pacific Islander

MercadoLibre's Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.

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75 / 100
Very Satisfied50%
Satisfied25%
Neither Satisfied nor Dissatisfied25%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Other

MercadoLibre's Customer Satisfaction (CSAT) score was rated 80% according to Other users and customers.

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80 / 100
Very Satisfied60%
Satisfied20%
Neither Satisfied nor Dissatisfied20%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%

MercadoLibre Customer Satisfaction Score by Age

MercadoLibre's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.

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0
20
40
60
80
100
18-25 CSAT Score
60%
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
0%
18-2560%
26-30 CSAT Score
89%
Very Satisfied
56%
Satisfied
33%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
0%
26-3089%
31-35 CSAT Score
100%
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
31-35100%
36-40 CSAT Score
66%
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
34%
Very Dissatisfied
0%
36-4066%
46-50 CSAT Score
100%
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
46-50100%

MercadoLibre Customer Satisfaction Score by Usage

MercadoLibre's Customer Satisfaction score was rated the highest by customers who have used MercadoLibre's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
60
1 to 2 Years
75
2 to 5 Years
91
5 to 10 Years
100

MercadoLibre Customer Satisfaction Score by Industry

MercadoLibre's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Architecture and Planning industry customers.

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Tech
100
Architecture and Planning
67

MercadoLibre Customer Satisfaction vs. Competitors

Compared to its competitors, MercadoLibre's Customer Satisfaction score is rated right above Fyndiq, and is preceded by OLX.

COMPANYCustomer Satisfaction (CSAT) Score
OLX91%
MercadoLibre87%
Fyndiq50%
FLEXE28%
Garbarino0%

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Customer Satisfaction for Other Tech Brands

In the Tech industry, MercadoLibre's Customer Satisfaction score is rated right above Netflix, and is preceded by Nintendo.

COMPANYCustomer Satisfaction (CSAT) Score
Nintendo88%
MercadoLibre87%
Netflix85%
Apple85%
Spotify85%
Google81%
Zoom Video Communications74%
ROBLOX73%
Peloton64%

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MercadoLibre Customer Service

4.1/5

MercadoLibre has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.

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About MercadoLibre's Customer Service

Address

Burns, KS


Website

http://www.mercadolibre.com

Quick Insights into MercadoLibre Customer Service

MercadoLibre's Customer Service score was rated highest by customers ages 41-45, and rated lowest by customers who have used MercadoLibre's products/services for Less than 1 Year.

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Ranked MercadoLibre Customer Service the Highest

41-45
5
Caucasian
4.7
2 to 5 Years
4.3

Ranked MercadoLibre Customer Service the Lowest

Other
3.8
Accounting
3.5
Less than 1 Year
2.6

MercadoLibre Customer Service Score by Gender

Female customers rated MercadoLibre's Customer Service score 0.4 stars higher than Male customers.

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Male

3.9/5

Female

4.3/5

MercadoLibre Customer Service Score by Ethnicity

MercadoLibre's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.

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0
20
40
60
80
100
Caucasian
4.7
Caucasian4.7
Hispanic or Latino
3.9
Hispanic or Latino3.9
Asian or Pacific Islander
4.2
Asian or Pacific Islander4.2
Other
3.8
Other3.8

MercadoLibre Customer Service Score by Age

MercadoLibre's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.

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0
20
40
60
80
100
18-25
4.1
18-254.1
26-30
4.2
26-304.2
31-35
3.8
31-353.8
36-40
3.8
36-403.8
41-45
5
41-455
46-50
4.3
46-504.3

MercadoLibre Customer Service Score by Usage

MercadoLibre's Customer Service score was rated the highest by customers who have used MercadoLibre's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
2.6
1 to 2 Years
4.2
2 to 5 Years
4.3
5 to 10 Years
4.3

MercadoLibre Customer Service Score by Industry

MercadoLibre's Customer Service score was rated the highest by Architecture and Planning industry customers, and the lowest by Accounting industry customers.

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Tech
4.2
Accounting
3.5
Architecture and Planning
4.3
Consumer Electronics
4.1

MercadoLibre Customer Service vs. Competitors

Compared to its competitors, MercadoLibre's Customer Service score is rated right above OLX.

COMPANYCustomer Service Score
MercadoLibre4.1/5
OLX3.5/5
Fyndiq3.3/5
FLEXE2.4/5
GarbarinoN/A

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OLX's Logo
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Customer Service for Other Tech Brands

In the Tech industry, MercadoLibre's Customer Service score is rated right above Google, and is preceded by Apple.

COMPANYCustomer Service Score
Apple4.2/5
MercadoLibre4.1/5
Google4/5
Zoom Video Communications4/5
Nintendo4/5
Peloton4/5
Netflix4/5
Spotify4/5
ROBLOX3.6/5

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MercadoLibre's Logo
VS
Apple's Logo
Google's Logo
Zoom Video Communications' Logo
Nintendo's Logo
Peloton's Logo
Netflix's Logo
Spotify's Logo
ROBLOX's Logo

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MercadoLibre as an Employer

4.1/5

MercadoLibre has a 4.1/5 stars for its overall company culture rated by their employees

  MercadoLibre CEO
top
15%
CEO of MercadoLibre

In the Top 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

MercadoLibre scored a 49 for Net Promoter Score and a 31 for Employee Net Promoter Score. NPS gauges how likely a customer of MercadoLibre would recommend the brand to a friend. ENPS measures how likely MercadoLibre employees would recommend working at MercadoLibre to a friend.

Net Promoter Score

49
NPS Score
66%Promoters
17%Passive
17%Detractors

Employee Net Promoter Score

31
eNPS Score
50%Promoters
31%Passive
19%Detractors

Global Ranking Snapshot

MercadoLibre is ranked #801 in the Global Top 100 Brands. It ranks just behind Pringles and just ahead of Del Monte Foods.

RANKCOMPANYCEOINDUSTRY
799
Beckman Coulter  Beckman Coulter CEO
Scott Garrett
Health and Wellness
800
Pringles  Pringles CEO
Consumer Goods
801
MercadoLibre  MercadoLibre CEO
Marcos Galperin
Tech
802
Del Monte Foods  Del Monte Foods CEO
Greg Longstreet
Food and Beverages
803
Alcon  Alcon CEO
David J. Endicott
Health and Wellness
804
charity: water  charity: water CEO
Scott Harrison
Food and Beverages
805
OwnBackup  OwnBackup CEO
Sam Gutmann
Tech

Tech Ranking Snapshot

MercadoLibre is ranked #265 in the Tech Industry. It ranks just behind Beckman Coulter and just ahead of Alcon.

RANKCOMPANYLocation
263
Andela
York, NY
264
Beckman Coulter
Brea, CA
265
MercadoLibre
Burns, KS
266
Alcon
Fort Worth, TX
267
OwnBackup
Fort Lee, NJ
268
ThoughtWorks
Chicago, IL
269
FANDOM
California City, CA