-26
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
FLEXE
Marketing or Exec? Claim Your Free Account
About FLEXE's Brand
FLEXE helps forward-looking brands create dynamic eCommerce fulfillment networks and resolve warehouse capacity constraints by making services on demand.
Brand at a Glance
63%
Customer Loyalty
2.7/5
Product Quality
2.6/5
Pricing
2.4/5
Customer Service
FLEXE NPS
FLEXE's Net Promoter Score (NPS) is a -26 with 37% Promoters, 0% Passives, and 63% Detractors. Net Promoter Score tracks whether FLEXE's customers would recommend using the product based on a scale of -100 to 100.
FLEXE Overall NPS
| 37% | Promoters |
|---|---|
| 0% | Passives |
| 63% | Detractors |
FLEXE NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
Dec 2021 -50 | Dec 2021 | -50 |
Jan 2022 -60 | Jan 2022 | -60 |
Jul 2022 -15 | Jul 2022 | -15 |
Nov 2022 -25 | Nov 2022 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FLEXE Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of FLEXE users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
FLEXE Product Quality
2.7/5
FLEXE has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock FLEXE's overall Product Quality score rated by its users and customers.
FLEXE Product Information
FLEXE’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- https://www.flexe.com/
- Company Size
- 51-200 Employees
Industry
Logistics and Supply Chain
FLEXE Pricing
FLEXE ROI & Value For Money
2.6/5
FLEXE has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock FLEXE's overall ROI score rated by its users and customers.
FLEXE Customer Satisfaction (CSAT)
FLEXE Customer Satisfaction (CSAT) Score
28 / 100
FLEXE has an overall Customer Satisfaction score of 28 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
28%
Satisfied
0%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
29%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
FLEXE Customer Service
2.4/5
FLEXE has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock FLEXE's overall Customer Service score rated by its users and customers.
About FLEXE's Customer Service
Address
83 S King St, STE 600, Seattle, WA 98104
Website
https://www.flexe.com/
Phone Number
(855) 733-7788
FLEXE as an Employer
3.7/5
FLEXE has a 3.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
FLEXE scored a -26 for Net Promoter Score and a 46 for Employee Net Promoter Score. NPS gauges how likely a customer of FLEXE would recommend the brand to a friend. ENPS measures how likely FLEXE employees would recommend working at FLEXE to a friend.
Net Promoter Score
-26
NPS Score
| 37% | Promoters |
|---|---|
| 0% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
46
eNPS Score
| 70% | Promoters |
|---|---|
| 6% | Passive |
| 24% | Detractors |
