OLX NPS & Customer Reviews

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About OLX's Brand

OLX is an online classifieds platform that enables its users to create ads and display them on social networks. Among its major competitors, OLX is ranked in 3rd place for NPS while MercadoLibre is 1st, and ShopRunner is 2nd.

Brand at a Glance

73%

Customer Loyalty

3.8/5

Product Quality

3.3/5

Pricing

3.5/5

Customer Service

OLX Ranking

^#2 / 4 of its competitors

OLX NPS

OLX's Net Promoter Score (NPS) is a 2 with 39% Promoters, 24% Passives, and 37% Detractors. Net Promoter Score tracks whether OLX's customers would recommend using the product based on a scale of -100 to 100.

OLX Overall NPS

NPS

39%	Promoters
24%	Passives
37%	Detractors

OLX NPS Trend

-100

-50

100

Summary	Date	Score
Dec 2022 12	Dec 2022	12
Jan 2023 13	Jan 2023	13
Mar 2023 14	Mar 2023	14
May 2023 12	May 2023	12
Jun 2023 9	Jun 2023	9
Jul 2023 11	Jul 2023	11
Sep 2023 8	Sep 2023	8
Oct 2023 8	Oct 2023	8
Feb 2024 6	Feb 2024	6
Dec 2024 5	Dec 2024	5
Sep 2025 3	Sep 2025	3
Nov 2025 0	Nov 2025	0

How Other Brands Compare

OLX is ranked second for NPS among its competitors. MercadoLibre and eBay come in first and third, with Zazzle coming in at #4.

	OLX	MercadoLibre	eBay	Zazzle
Global Ranking	#-	#801	#-	#-
NPS	2	49	-5	-36
Social Sentiment Calculated by analyzing social media and other online mentions	-	-	Neutral	-
Valuation Updated every 24 hours for public companies	-	$76.90B	$42.17B	$150.00M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

OLX NPS by Gender

Male customers rated OLX's NPS 2 points higher than Female customers.

Male

OLX's NPS was rated 15 by Male customers on Comparably.

36%

Promoters

43%

Passives

21%

Detractors

Female

OLX's NPS was rated 13 by Female customers on Comparably.

42%

Promoters

29%

Passives

29%

Detractors

OLX NPS by Ethnicity

OLX's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

-100

-50

100

Summary	Ethnicity	Score
Asian or Pacific Islander -1	Asian or Pacific Islander	-1
Other 29	Other	29

OLX NPS by Age

OLX's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.

100

Summary

Age

Promoters

Passives

Detractors

18-25

37%

38%

25%

26-30

67%

33%

36-40

25%

50%

25%

41-45

67%

33%

OLX NPS by Usage

OLX's NPS was rated 0 points by customers who have used OLX's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 0	Less than 1 Year	0
1 to 2 Years 0	1 to 2 Years	0
2 to 5 Years 0	2 to 5 Years	0
5 to 10 Years 0	5 to 10 Years	0

OLX NPS vs. Competitors

Compared to its competitors, OLX's NPS is rated right above Craigslist, and is preceded by ShopRunner.

COMPANY		NPS Score
	MercadoLibre	49
	ShopRunner	36
	OLX	2
	Craigslist	0
	eBay	-5
	Zazzle	-36
	Fyndiq	-50
	Quikr	-100

OLX Customer Reviews

Out of the 3 OLX customer reviews 3 were positive and 0 were constructive. OLX customer reviews reflect that all customers have a favorable experience using the products/services of the company.

OLX Customer Loyalty

73%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

73% of OLX users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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73%

27%

OLX Customer Loyalty Score by Gender

OLX's Customer Loyalty score was rated 87 by both Female and Male customers on Comparably.

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Male

87%

Yes

Female

87%

Yes

OLX Customer Loyalty Score by Ethnicity

OLX's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

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out of 100

Asian or Pacific Islander

100

out of 100

Other

OLX Customer Loyalty Score by Age

OLX's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 78%	18-25	78%
26-30 100%	26-30	100%
36-40 78%	36-40	78%
41-45 100%	41-45	100%

OLX Customer Loyalty Score by Usage

OLX's Customer Loyalty score was rated the highest by customers who have used OLX's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	70%
1 to 2 Years	100%
2 to 5 Years	80%
5 to 10 Years	82%

OLX Customer Loyalty Score by Industry

OLX's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

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Tech	100%
Accounting	78%

OLX Customer Loyalty vs. Competitors

Compared to its competitors, OLX's Customer Loyalty score is rated right above eBay, and is preceded by MercadoLibre.

COMPANY		Customer Loyalty Score
	Quikr	100%
	ShopRunner	87%
	Fyndiq	83%
	MercadoLibre	81%
	OLX	73%
	eBay	72%
	Craigslist	68%
	Zazzle	59%

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OLX Product Quality

3.8/5

OLX has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.

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OLX Product Information

OLX’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated OLX's product the highest. Reviewers from the Accounting industry rated OLX the lowest at 2.6.

Website: http://www.olx.com

Company Size: 1,001-5,000 Employees

Industry

Tech

Fashion and Beauty

Warehousing

Content

Ecommerce and Marketplaces

SaaS

Quick Insights into OLX Product Quality

OLX's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers from the Accounting industry.

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Ranked OLX Product Quality the Highest

26-30	4.6
Tech	4.3
Female	4.2

Ranked OLX Product Quality the Lowest

18-25	3.4
Less than 1 Year	3.3
Accounting	2.6

OLX Product Quality Score by Gender

Female customers rated OLX's Product Quality score 0.7 stars higher than Male customers.

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Male

3.5/5

Female

4.2/5

OLX Product Quality Score by Ethnicity

OLX's Product Quality score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Asian or Pacific Islander 3.6	Asian or Pacific Islander	3.6
Other 4.2	Other	4.2

OLX Product Quality Score by Age

OLX's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.

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Summary	Age	Score
18-25 3.4	18-25	3.4
26-30 4.6	26-30	4.6
36-40 3.5	36-40	3.5
41-45 4.3	41-45	4.3

OLX Product Quality Score by Usage

OLX's Product Quality score was rated the highest by customers who have used OLX's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.3
1 to 2 Years	3.5
2 to 5 Years	3.7
5 to 10 Years	3.5

OLX Product Quality Score by Industry

OLX's Product Quality score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

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Tech	4.3
Accounting	2.6

OLX Product Quality vs. Competitors

Compared to its competitors, OLX's Product Quality score is rated right above Craigslist, and is preceded by Quikr.

COMPANY		Product Quality Score
	MercadoLibre	4.2/5
	Quikr	4/5
	OLX	3.8/5
	Craigslist	3.8/5
	Fyndiq	3.7/5
	ShopRunner	3.6/5
	eBay	3.2/5
	Zazzle	2.5/5

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OLX Pricing

OLX ROI & Value For Money

3.3/5

OLX has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.

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OLX Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from OLX.

Quick Insights into OLX ROI

OLX's ROI score was rated highest by customers ages 26-30, and rated lowest by customers from the Accounting industry.

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Ranked OLX ROI the Highest

26-30	4.5
Less than 1 Year	4
Other	4

Ranked OLX ROI the Lowest

5 to 10 Years	3.4
18-25	3.3
Accounting	3.2

OLX ROI Score by Gender

Male customers rated OLX's ROI score 0.1 stars higher than Female customers.

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Male

3.7/5

Female

3.6/5

OLX ROI Score by Ethnicity

OLX's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Asian or Pacific Islander 3.7	Asian or Pacific Islander	3.7
Other 4	Other	4

OLX ROI Score by Age

OLX's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.

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Summary	Age	Score
18-25 3.3	18-25	3.3
26-30 4.5	26-30	4.5
36-40 3.7	36-40	3.7
41-45 3.5	41-45	3.5

OLX ROI Score by Usage

OLX's ROI score was rated the highest by customers who have used OLX's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	4
1 to 2 Years	3.7
2 to 5 Years	3.5
5 to 10 Years	3.4

OLX ROI Score by Industry

OLX's ROI score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

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Tech	4
Accounting	3.2

OLX Pricing vs. Competitors

Compared to its competitors, OLX's ROI score is rated right above Fyndiq, and is preceded by ShopRunner.

COMPANY		Pricing Score
	MercadoLibre	4/5
	Craigslist	3.9/5
	ShopRunner	3.5/5
	OLX	3.3/5
	Fyndiq	3.3/5
	eBay	3.2/5
	Quikr	3/5
	Zazzle	2.4/5

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OLX Customer Satisfaction (CSAT)

OLX Customer Satisfaction (CSAT) Score

91 / 100

OLX has an overall Customer Satisfaction score of 91 rated by its users and customers.

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Very Satisfied	39%
Satisfied	52%
Neither Satisfied nor Dissatisfied	2%
Dissatisfied	5%
Very Dissatisfied	2%

Very Satisfied

39%

Satisfied

52%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into OLX Customer Satisfaction

OLX's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by Female customers.

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Ranked OLX Customer Satisfaction the Highest

18-25	100%
Male	91%
Tech	89%

Ranked OLX Customer Satisfaction the Lowest

Other	83%
5 to 10 Years	75%
Female	75%

OLX Customer Satisfaction Score by Gender

Male customers rated OLX's Customer Satisfaction score 16 points higher than Female customers.

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91 / 100

Male

	Very Satisfied	27%
	Satisfied	64%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	9%
	Very Dissatisfied	0%

75 / 100

Female

	Very Satisfied	50%
	Satisfied	25%
	Neither Satisfied nor Dissatisfied	25%
	Dissatisfied	0%
	Very Dissatisfied	0%

OLX Customer Satisfaction Score by Ethnicity

Asian or Pacific Islander
86%
Other
83%

CSAT according to Asian or Pacific Islander

OLX's Customer Satisfaction (CSAT) score was rated 86% according to Asian or Pacific Islander users and customers.

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86 / 100

Very Satisfied	43%
Satisfied	43%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	14%
Very Dissatisfied	0%

Very Satisfied

43%

Satisfied

43%

Neither Satisfied nor Dissatisfied

Dissatisfied

14%

Very Dissatisfied

CSAT according to Other

OLX's Customer Satisfaction (CSAT) score was rated 83% according to Other users and customers.

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83 / 100

Very Satisfied	33%
Satisfied	50%
Neither Satisfied nor Dissatisfied	17%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

33%

Satisfied

50%

Neither Satisfied nor Dissatisfied

17%

Dissatisfied

Very Dissatisfied

OLX Customer Satisfaction Score by Age

OLX's Customer Satisfaction score was rated 100 points by customers ages 18-25 and customers ages 36-40 on Comparably.

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100

Breakdown

Age

Score

18-25

100%

26-30

100%

36-40

100%

OLX Customer Satisfaction Score by Usage

OLX's Customer Satisfaction score was rated the highest by customers who have used OLX's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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2 to 5 Years	86
5 to 10 Years	75

OLX Customer Satisfaction Score by Industry

OLX's Customer Satisfaction score was rated 89 points by Tech industry customers.

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{
	"title": "OLX Customer Satisfaction Score by Industry",
	"text": "OLX's Customer Satisfaction score was rated 89 points by Tech industry customers.",
	"bars": [
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			"label": "Tech",
			"groupId": 104,
			"score": 89,
			"stars": 0,
			"csatScore": 89,
			"text": "OLX's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 89
		}
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}

Tech	89

OLX Customer Satisfaction vs. Competitors

Compared to its competitors, OLX's Customer Satisfaction score is rated right above MercadoLibre, and is preceded by Craigslist.

COMPANY		Customer Satisfaction (CSAT) Score
	Craigslist	100%
	OLX	91%
	MercadoLibre	87%
	ShopRunner	67%
	eBay	63%
	Fyndiq	50%
	Zazzle	35%
	Quikr	0%

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OLX Customer Service

3.5/5

OLX has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.

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About OLX's Customer Service

Address

New York City, NY

Website

http://www.olx.com

Quick Insights into OLX Customer Service

OLX's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers who have used OLX's products/services for 5 to 10 Years.

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Ranked OLX Customer Service the Highest

26-30	4
Tech	4
1 to 2 Years	3.9

Ranked OLX Customer Service the Lowest

Asian or Pacific Islander	3.4
Accounting	3.2
5 to 10 Years	2.8

OLX Customer Service Score by Gender

Female customers rated OLX's Customer Service score 0.2 stars higher than Male customers.

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Male

3.6/5

Female

3.8/5

OLX Customer Service Score by Ethnicity

OLX's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

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100

Summary	Ethnicity	Customer Service Score
Asian or Pacific Islander 3.4	Asian or Pacific Islander	3.4
Other 3.9	Other	3.9

OLX Customer Service Score by Age

OLX's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.

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100

Summary	Age	Customer Service Score
18-25 3.5	18-25	3.5
26-30 4	26-30	4
36-40 3.7	36-40	3.7
41-45 3.8	41-45	3.8

OLX Customer Service Score by Usage

OLX's Customer Service score was rated the highest by customers who have used OLX's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	3.6
1 to 2 Years	3.9
2 to 5 Years	3.9
5 to 10 Years	2.8

OLX Customer Service Score by Industry

OLX's Customer Service score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

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Tech	4
Accounting	3.2

OLX Customer Service vs. Competitors

Compared to its competitors, OLX's Customer Service score is rated right above Fyndiq, and is preceded by ShopRunner.

COMPANY		Customer Service Score
	MercadoLibre	4.1/5
	Craigslist	3.6/5
	ShopRunner	3.5/5
	OLX	3.5/5
	Fyndiq	3.3/5
	eBay	3.2/5
	Quikr	3/5
	Zazzle	2.2/5

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OLX as an Employer

3.2/5

OLX has a 3.2/5 stars for its overall company culture rated by their employees

bottom

45%

CEO of OLX

Alec Oxenford

In the Bottom 45% of Similar Sized Companies on Comparably.

Consumer vs. Employees

OLX scored a 2 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of OLX would recommend the brand to a friend. ENPS measures how likely OLX employees would recommend working at OLX to a friend.

Net Promoter Score

NPS Score

39%	Promoters
24%	Passive
37%	Detractors

Employee Net Promoter Score

-10

eNPS Score

30%	Promoters
30%	Passive
40%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail