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NPS
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Brand Page
Craigslist
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About Craigslist's Brand
Craigslist is a classified advertisements website for jobs, personals, for sale and wanted items, services, r sum s and discussion forums.
Brand at a Glance
68%
Customer Loyalty
3.8/5
Product Quality
3.9/5
Pricing
3.6/5
Customer Service
Craigslist NPS
Craigslist's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Craigslist's customers would recommend using the product based on a scale of -100 to 100.
Craigslist Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Craigslist NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
Feb 2022 50 | Feb 2022 | 50 |
Aug 2022 0 | Aug 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Craigslist Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Craigslist users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Craigslist Product Quality
3.8/5
Craigslist has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Craigslist's overall Product Quality score rated by its users and customers.
Craigslist Product Information
Craigslist’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.craigslist.org
- Company Size
- 11-50 Employees
Industry
Tech
AdTech
Content
Ecommerce and Marketplaces
Marketplaces
SaaS
Social
Craigslist Pricing
Craigslist ROI & Value For Money
3.9/5
Craigslist has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Craigslist's overall ROI score rated by its users and customers.
Craigslist Customer Satisfaction (CSAT)
Craigslist Customer Satisfaction (CSAT) Score
100 / 100
Craigslist has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Craigslist Customer Service
3.6/5
Craigslist has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Craigslist's overall Customer Service score rated by its users and customers.
About Craigslist's Customer Service
Address
1381 9th Ave, San Francisco, CA
Website
http://www.craigslist.org
Phone Number
415-566-6394
